Nissan Murano Complaints

5,967 consumer complaints on file.

#10466336July 17, 2012
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
DRIVER DOOR CANNOT BE LOCKED OR UNLOCKED WITH THE REMOTE KEY (FOB) NOR WITH THE BUTTON IN THE HANDLE. IT WORKS ONLY MANUALLY WITH THE KEY INSERTED IN THE DOOR SOCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465832July 16, 2012
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT WOULD ROCK FROM SIDE TO SIDE WHENEVER OCCUPIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE WELDED PORTION OF THE SEAT BRACKET WAS FRACTURED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE DEFECT. THE DEALER OFFERED TO ASSIST THE CONTACT WITH TWO THIRDS OF THE MATERIALS COST AND THE OWNER WOULD BE RESPONSIBLE FOR THE REMAINDER, IN ADDITION TO THE LABOR EXPENSES. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465692July 15, 2012
VISIBILITY/WIPER
FOR NO VISIBLE REASON, THE DRIVER'S SIDE VISOR DROPPED DOWN AND COULD NOT BE PUT BACK INTO PLACE. IT REFUSES TO STAY UP. IN THE DOWN POSITION THE VIEW IS CUT IN HALF AND RENDERS THE VEHICLE UNSAFE FOR SUSTAINED DRIVING. I BELIEVE THIS IS A TOTAL MANUFACTURER DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465694July 15, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
I HAVE HAD INTERMITTENT PROBLEMS OPENING THE FRONT DRIVER SIDE DOOR WITH THE KEYLESS REMOTE FOR 2 1/2 YEARS AND RECENTLY IT HAS BECOME A PROBLEM 99% OF THE TIME. ABOUT A MONTH AGO I DISCOVERED ONE OF MY REAR DOORS WAS UNLOCKED WHEN IT SHOULD NOT HAVE BEEN. YESTERDAY WHEN A PASSENGER TRIED TO GET IN THE BACK DOOR ON THE OPPOSITE SIDE IT WOULD NOT UNLOCK EVEN WHEN USING THE INTERIOR BUTTON. I'M SURE IT'S ONLY A MATTER OF TIME BEFORE THE ONLY PROPERLY FUNCTIONING DOOR STOPS WORKING AND THE GAS CAP WILL NO LONGER OPEN. HOW DO YOU OPEN THE GAS CAP WITH A FAULTY LOCKING MECHANISM?? IS THERE A WAY TO OPEN IT MANUALLY?? THERE IS ALSO A QUESTION OF SAFETY IF DOORS CANNOT BE LOCKED AND UNLOCKED WITH THE INTERIOR LOCK BUTTON....RISK OF CAR JACKING, THEFT. EMERGENCY PERSONNEL COULD NOT GAIN QUICK ACCESS IN THE EVENT OF AN ACCIDENT OR FIRE OR SUBMERSION WHEN EVERY SECOND COUNTS, ESPECIALLY INVOLVING INFANTS AND SMALL CHILDREN IN CAR SEATS (OR ELDERLY) WHO CAN'T OR DON'T KNOW HOW TO MANUALLY UNLOCK THE DOOR. LIVES ARE AT RISK! THE COST TO REPAIR ONE DOOR IS ASTRONOMICAL LET ALONE HAVING TO REPAIR THREE OR ALL FOUR. THIS IS A WIDESPREAD NISSAN DEFECT THAT THEY REFUSE TO ACKNOWLEDGE AND REPAIR. I HAVE ALWAYS BEEN A BIG NISSAN FAN AND THIS IS THE THIRD NISSAN I HAVE OWNED. I WILL NOT BUY ANOTHER ONE IF THEY DON'T STEP UP AND FIX THIS PROBLEM. WE OWNERS OF THESE VEHICLES ARE REMINDED DAILY OF THE SAFETY ISSUES EVERY SINGLE TIME WE ENTER AND EXIT OUR CARS AND HAVE TO MANUALLY CHECK EACH DOOR TO MAKE SURE THEY ARE ALL LOCKED. A RECALL NEEDS TO BE ISSUED. THIS IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465709July 15, 2012
VISIBILITY, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
ELECTRONIC DOOR LOCK ON THE DRIVER SIDE WOULD SPORADICALLY UNLOCK OR LOCK DOOR...NOW IS ALL THE TIME AND MUST BE LOCKED MANUALLY. THIS IS A SAFETY HAZARD WHEN TRYING ENTER THE VEHICLE IN AN UN SECURE ENVIRONMENT OR CAN RESULT IN STOLEN MERCHANDISE OR PARTS LEFT IN THE VEHICLE. DRIVER SIDE SUN VISOR ALSO WELL NOT STAY IN UPRIGHT POSITION AND DROPS SUDDENLY BLOCKING THE VIEW OF THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465479July 12, 2012
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
IT WAS HOT OUTSIDE. I WAS ON A MAJOR HIGHWAY AND ALL OF A SUDDEN I WAS UNABLE TO ACCELERATE THEN THE CAR LOST POWER. I HAD TO HAVE MY VEHICLE TOWED TO A MECHANIC TO FIND OUT MY FUEL PUMP FUSE BLEW. SINCE THEN WITHIN A MONTH TIME MY CAR HAS LOST POWER TWICE AND ABRUPTLY STOPPED RUNNING ON A MAJOR HIGHWAY GOING ABOUT 55 MPH. PUTTING MYSELF AND KIDS IN A VERY DANGEROUS SITUATION. AFTER SITTING FOR ABOUT 20 MINUTES THE FIRST TIME AND A HOUR THE SECOND TIME I PUMPED THE GAS PEDAL, TURNED THE KEY AND IT STARTED RIGHT UP. I PURCHASED MY 2003 MURANO ONLY 4 MONTHS AGO AND NEVER THOUGHT I WOULD BE HERE TODAY SCARED TO DRIVE. NISSAN NEEDS TO TAKE THESE COMPLAINTS MUCH MORE SERIOUSLY BEFORE SOMEONE LOSE THEIR LIFE BEHIND THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464679July 9, 2012
SEATS
BRACKETS UNDER DRIVERS SIDE SEAT HAD SNAPPED, SEAT IS NO LONGER ATTACHED PROPERLY. MAJOR SAFETY ISSUES. APPARENTLY A KNOWN ISSUE WITH THIS VEHICLE MODEL YEARS 2003-2007 THAT WAS LATER CORRECTED, YET NISSAN WILL NOT PRODUCE A RECALL OR COVER THE COSTS UNLESS IN YOUR WARRANTY PERIOD. THE NEW PART, IS MADE COMPLETELY DIFFERENT AND IS STEEL, SO OBVIOUSLY THEY KNOW THERE IS AN ISSUE BUT ARE CHOOSING TO DO NOTHING ABOUT IT. DEALER WANTS TO CHARGE OVER $1000 FOR THIS REPAIR. AGAIN A MAJOR SAFETY ISSUE & IN DOING RESEARCH IS HAPPENING TO PEOPLE ALL OVER THE WORLD. SOMETHING SHOULD BE DONE. I CONTACTED NISSAN FOR A GOOD WILL REPAIR BUT IT IS UNDER INVESTIGATION, IN THE MEANTIME, I DRIVE AROUND RISKING MY LIFE. BECAUSE OF THE SAFETY CONCERN, NO ONE ELSE SEEMS TO WANT TO FIX IT. PREVIOUS SAFETY BULLETIN ISSUED BY NISSAN IS NTB05-043D. NO RECALL TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464463July 6, 2012
SEATS
WHILE DRIVING, THE SEAT BROKE AND SUNK TO THE LEFT CAUSING ME TO SWERVE ON THE FREEWAY INTO AN ADJACENT LANE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463869July 1, 2012
VISIBILITY/WIPER
THE NISSAN MURANO'S SUN VISORS DROP DOWN WITHOUT WARNING AND SUDDENLY IMPEDE VISIBILITY AS WELL AS CREATE A DISTRACTION TO THE DRIVER. THE VISORS NEVER HAVE BEEN VERY SECURE BUT NOW THE SITUATION IS A HAZARD AND NOT JUST AN INCONVENIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463850June 30, 2012
VISIBILITY
THE DRIVER SIDE SUN VISOR DOES NOT STAY IN PLACE. IT IS EITHER UP OR DOWN AND WILL FLIP DOWN ON ITS OWN DURING DRIVING CREATING DANGEROUS DRIVING CONDITIONS. NISSAN WANTS APPROXIMATE $300 FOR A NEW PART THAT THEY SHOULD REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463603June 29, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WINDOW WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE WINDOW'S MOTOR MAY HAVE NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE PART WAS NOT AVAILABLE TO MAKE THE NECESSARY REPAIRS. THE CONTACT THEN TOOK THE VEHICLE TO VARIOUS OTHER DEALERS AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463453June 28, 2012
SEATS
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE DRIVER SIDE SEAT FAILED AND CAUSED THE CONTACT TO BE VIOLENTLY THROWN FORWARD. THE CONTACT MANAGED TO EXIT THE HIGHWAY TO THE SHOULDER RAMP. THE CONTACT THEN NOTICED THAT THE SEAT FRAME WAS FRACTURED. THE DEALER WAS NOTIFIED WHO STATED THAT THE STEEL WHEEL SEAT WAS DEFECTIVE AND NO OFFERED ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE ON THE CONTACT'S BEHALF. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463003June 25, 2012
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE PARKED, THE CONTACT ATTEMPTED TO RAISE THE FRONT DRIVER'S SEAT AND NOTICED THAT ONLY PART OF THE SEAT WOULD RISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE SEAT HARNESS WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463068June 25, 2012
STEERING
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THAT SHE ATTEMPTED TO TURN, BUT SHE HEARD A LOUD NOISE AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROAD AND STOPPED. THE CONTACT THEN LOOKED UNDER THE HOOD AND NOTICED THAT THE POWER STEERING FLUID WAS LOW. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS INFORMED THAT THERE WAS A LEAKAGE IN THE POWER STEERING LINK. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOTIFIED AND STATED THAT THEY NEVER HEARD OF SUCH FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,521.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462845June 23, 2012
POWER TRAIN, ELECTRICAL SYSTEM
VECHICLE ABRUBTLY LOSS POWER IN DRIVE TRAIN WHILE ACCELERATING THROUGH BUSY CROSS SECTION. VECHICLE PROGRESSED NO MORE THAN 10 MILES WHILE PULLING OFF THE ROAD. ONCE THE ENGINE WAS TURNED OFF, VECHICLE WOULD IGNITION DID NOT HAVE POWER, ALBEIT ALL OTHER POWER (WINDOWS, LIGHTS, ETC..) WAS OK. DEALER SAYS ABS CONTROL UNIT AND TRANSMISSION FAILURE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462763June 22, 2012
AIR BAGS, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT ALL FOUR DOOR LOCKS COULD NOT BE LOCKED OR UNLOCKED FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE REMOTE CONTROL KEY LOCK WAS ALSO INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ALSO ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 106,000. UPDATED 11/01/12*LJ THE DEALER HAD NO RECORD OF PRIOR SERVICE. ALSO, THE OIL COOLER AND CV BOOT WERE LEAKING AND THE AIR BAG LIGHT ILLUMINATED. UPDATED 11/02/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462434June 20, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT WHILE PARKED, THE DRIVER ATTEMPTED TO OPEN THE FRONT PASSENGER DOOR USING THE ELECTRONIC DOOR LOCK BUT THE DOOR WOULD NOT OPEN. THE DOOR WOULD ONLY OPEN MANUALLY. THE CONTACT REPLACED THE BATTERY ON THE KEY FOB, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER WAS MADE AWARE OF THE FAILURE. THE CONTACT BELIEVED THAT THE ACTUATOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. UPDATED 07/12/12*LJ THE DOOR ACTUATOR WAS REPLACED ON JUNE 29, 2012. UPDATED 07/12/12*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462265June 19, 2012
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), POWER TRAIN
NISSAN DEALER INFORMED ME THAT THE TRANSFER CASE SEAL IS BROKEN AND NEEDS TO BE RESEALED. ONLY NISSAN HAS SERVICED THE TRANSMISSION FLUID. THIS SEEMS TO BE A NISSAN CONTINUOUSLY VARIABLE TRANSMISSION (CVT)-RELATED PROBLEM. THE CAR HAS 66,000 MILES ON IT, AND THE WARRANTY ON THE CVT WAS PREVIOUSLY DOUBLED TO 120,000 MILES. THE ORIGINAL WARRANTY WAS FOR 60,000 MILES. HOWEVER, NISSAN ALLEGES THAT THE TRANSFER CASE IS UNRELATED TO THE CVT AND THEREFORE, NOT COVERED BY THE EXTENDED WARRANTY. THIS SEEMS TO BE DISINGENUOUS, AT BEST. FROM POLLS AND THREADS I'VE SEEN, IT SEEMS THAT THIS IS A FREQUENT PROBLEM IN MURANOS AND NISSAN IS ATTEMPTING TO PUT UP A WALL INSTEAD OF ACCEPTING RESPONSIBILITY. IT SEEMS THAT THERE IS A WIDESPREAD PROBLEM THAT HAS BEEN GOING ON FOR THE DURATION OF THE MURANO LIFE CYCLE, ACROSS THE YEARS, AND AS IS SOMEWHAT TYPICAL OF POWERTRAIN PROBLEMS, THEY DON'T MANIFEST FOR A NUMBER OF YEARS AND MILES. THE THREADS INDICATE THAT RESEALING THE TRANSFER CASE (FOR AN EXORBITANT $1250) ONLY STAVES OFF THE FAILURE AND THAT IT OCCURS AGAIN. THIS RECURRING PROBLEM EVENTUALLY MANIFESTS IN FAILURE OF THE CVT ITSELF. IN THAT CASE IT COSTS IN THE RANGE OF $6500 TO REPAIR. THERE SEEMS TO BE A DESIGN FLAW HERE THAT SHOULD BE ADDRESSED. IF THE CVT SEIZES UP ON THE ROAD IT COULD CERTAINLY BE A MAJOR SAFETY ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462295June 19, 2012
POWER TRAIN, ENGINE
MY CAR JUST STOPPED WORKING IN THE MIDDLE OF THE TRAFFIC AND WOULD NOT GO FORWARD OR BACKWARD. I GOT IT TOWED TO GOOD YEAR - MY CAR HAD CATASTROPHIC TRANSMISSION FAILURE. WAS DIAGNOSED AT GOODYEAR AND THEY CALLED NISSAN TO SEE ABOUT THE PARTS AND FOUND OUT THAT IT WAS COVERED BY MANUFACTURE WARRANTY - SO I HAD IT TOWED ON A FLAT BED TRUCK TO NISSAN IN DENVER. GOODYEAR HAD DRAINED THE FLUIDS TO TAKE IT APART DURING DIAGNOSIS AND SENT THE PARTS AND THE CAR ON THE TOW TRUCK TO THE GO NISSAN SHOP. THEY FOUND A NUMBER OF OTHER PROBLEMS WITH THE CAR AT THE NISSAN SHOP WHICH THEY SAID WERE NOT COVERED - SUCH AS- CAM SHAFT SENSORS,DRIVE BELTS,HEAD GASKET. I AGREED TO PAY FOR THOSE ITEMS AND TO GET MY TRANSMISSION REPLACED FOR FREE UNDER THE WARRANTY. THEY SAID IT WOULD TAKE THREE TO FIVE DAYS TO GET THE TRANSMISSION FROM THE FACTORY. I GET A CALL TODAY FROM GO NISSAN ON JUNE 19TH ABOUT A WEEK AFTER THEY AGREED TO FIX IT AND THEY NOW SAY THAT THERE SEEMS TO HAVE BEEN SOME PURPLE FLUID IN THE TRANSMISSION AND NOW THEY WONT REPLACE IT OR COVER IT IN ANY WAY. THAT MAKES NO SENSE TO ME BECAUSE IT WAS DELIVERED THERE WITH NO FLUID IN THE TRANSMISSION AT ALL. THEY SAID, YA, WELL.. WE SAW SOME PURPLE SUBSTANCE IN THE CUP WITH THE PARTS THAT WERE DELIVERED AND WE WILL NOT COVER IT BECAUSE OF THAT CONTAMINATION... IM AT MY WITTS END HERE, THEY WANT $4000.00 FOR THE TRANSMISSION AND ANOTHER $2,500.00 FOR THE REST OF THE WORK. I DON'T KNOW WHAT TO DO. I FEEL LIKE THEY TOOK ADVANTAGE OF ME AND ARE NOW TRYING TO GET OUT OF THE WARRANTY. THANKS FOR YOUR HELP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462343June 19, 2012
POWER TRAIN
I WAS DRIVING MY MURANO AND CAME TO A STOPLIGHT WHEN UPON ACCELERATION NOTHING HAPPENED. I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIMES ABOUT THIS AND THEY HAVE FAILED TO FIX THE PROBLEM. IT CAN BE VERY DANGEROUS IF A CAR IS APPROACHING FROM BEHIND AND THE CAR WILL NOT ACCELERATE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano