Mercury Milan Complaints

2,579 consumer complaints on file.

#11153756November 26, 2018
SERVICE BRAKES
WHEN I APPLY MY BRAKES AND MY ABS KICKS IN I LOSE BRAKE PRESSURE AND IT TAKES LONGER TO STOP THE VEHICLE. THE VEHICLE IS IN MOTION IN SNOWY OR RAINY CONDITIONS, THIS HAPPENS ONLY WHEN ABS IS ENGAGED. THIS ALSO HAPPENED LAST YEAR, 2017, I SHOULD HAVE REPORTED THIS LAST YEAR AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154059November 26, 2018
AIR BAGS
TAKATA RECALL I HAVE TRIED TO HAVE TWO DIFFERENT FORD DEALERS IN MY AREA MAKE THE NECESSARY REPAIRS OR REPLACEMENT OF MY AIRBAGS AFTER RECEIVING NOTICE FROM THE MANUFACTURER (FORD) BUT HAVE REPEATEDLY RECEIVED DELAYS FIRST ON THE CLAIM THAT PARTS FOR MY CAR WERE NOT YET AVAILABLE AND, AFTER NOTIFICATION FROM FORD THAT THEY WERE AVAILABLE, THAT PRIORITY WAS BEING GIVEN TO THOSE WHO HAD ELECTED TO RENT REPLACEMENT CARS---WHICH I DID NOT DO BECAUSE THEY WOULD ONLY PAY FOR ONE MONTH AND I WAS ADVISED THAT I MIGHT HAVE TO RENT FOR MANY MORE MONTHS. THE DEALERS CANNOT TELL ME WHEN THE NEEDED WORK ON MY CAR MIGHT BE MADE. I NOW SUSPECT THAT THEY NEVER INTEND TO MAKE THE NECESSARY REPAIRS. I, THEREFORE, URGE THAT NHTSA LOOK INTO THIS SITUATION AND ADVICE ME WHAT TO DO. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153508November 24, 2018
AIR BAGS
TAKATA RECALL; I WAS INFORMED OF THE RECALL OVER TWO YEARS AGO, BUT NO REPLACEMENTS HAVE BEEN PROVIDED. I'M DRIVING A RISKY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153523November 24, 2018
AIR BAGS
TAKATA RECALL WE'VE BEEN TOLD ABOUT THIS RECALL AND HAVE NOT BEEN TOLD WHAT TO DO ABOUT IT. WE NEED TO KNOW WHAT TO DO BECAUSE MY WIFE HAS HAD PEOPLE RIDE IN HER CAR. WE DON'T WANT TO BE SUED OR HAVE ANYONE DIE BECAUSE OF THIS AIRBAG ISSUE. PLEASE TELL US WHAT TO DO HERE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153395November 23, 2018
SERVICE BRAKES
I NOTICED ABOUT A YEAR AGO THAT UNDER CERTAIN CONDITIONS, LIKE WHEN BRAKING HARD OR FAST WITH SHORT BRAKING DISTANCE, ON WET OR UNEVEN PAVEMENT, OR WHEN MAKING A TURN WHILE BREAKING, THE BRAKE PEDAL BECOMES VERY SOFT AND TRAVELS TO THE FLOOR CAUSING ME TO HAVE TO DO A NUMBER OF ALTERNATIVE MANEUVERS, SUCH AS MANUALLY PUMPING THE BRAKES OR DOWNSHIFTING TO A LOW GEAR TO SLOW THE ENGINE TO STOP THE CAR. IN SOME CASES, THE CAR DOES NOT STOP AT ALL CAUSING ME TO HAVE TO GO THROUGH A RED LIGHT OR AROUND THE CAR IN FRONT OF ME. I NOTICE THAT ONCE I'M STOPPED, IF I PUMP THE BRAKES 10-15 TIMES, THE PLIABILITY SEEMS TO RETURN TO THE BRAKE PEDAL, BUT I SHOULDN'T HAVE TO DO THAT TO FEEL SAFE. I HAVE SEEN THAT THIS PROBLEM IS CURRENTLY UNDER INVESTIGATION AND AM TOLD THAT THERE IS SOME DEFECT IN THE HYDRAULIC BRAKING SYSTEM ASSOCIATED WITH THE ABS. LIKE MANY OTHERS, I'VE HAD THE PROBLEM EVALUATED AND HAVE BEEN TOLD THAT THERE ISN'T ANYTHING WRONG WITH THE HYDRAULICS, BUT IT CONTINUES TO HAPPEN. READING WHAT OTHERS HAVE WRITTEN MAKES ME FEEL THAT THIS IS A DEFECT THAT SHOULD FALL UNDER A RECALL AS IT IS A SAFETY HAZARD AND IS UNPREDICTABLE AND INTERMITTENT. THE COST TO REPAIR THE PROBLEM IS EXCESSIVE FROM THE ESTIMATES I'VE RECEIVED, AND EVEN WHEN THE PROBLEM HAS BEEN "FIXED," IT CONTINUES TO HAPPEN. I AM NOT IN A POSITION TO SELL THE CAR RIGHT NOW AND DEPEND ON IT EVERY DAY. THE PROBLEM NEEDS TO BE RESOLVED AS IT IS A SERIOUS SAFETY ISSUE, JUST LIKE THE GM IGNITIONS WERE. DOES IT TAKE SOMEONE TO DIE BEFORE A RECALL NOTICE IS ISSUED!!! I'M UNSURE OF THE CURRENT MILEAGE (BECAUSE THE CAR IS CURRENTLY IN THE REPAIR SHOP), BUT IT'S ABOVE 85,000. IT HAPPENS WHEN THE CAR IS IN MOTION AND WHEN ATTEMPTING TO BRAKE IN THE CONDITIONS DESCRIBED ABOVE. IT DOES NOT HAPPEN DURING ALL BRAKING EVENTS, JUST THOSE NOTED ABOVE, BUT THIS MAKES IT WORSE BECAUSE IT'S HARDER TO DIAGNOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153428November 23, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED STOLTZ FORD OF ST. MARY'S AT (814) 781-1010 (LOCATED AT 988-S ST MARYS ST, ST MARYS, PA 15857) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153086November 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (HELLERS MOTORS, 720 S DEERFIELD RD, PONTIAC, IL 61764, 815-842-1128) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152816November 20, 2018
AIR BAGS
TAKATA RECALL: MY LOCAL FORD DEALERSHIP REPORTS THEY HAVE NOT HAD THE PARTS TO PERFORM THE REPAIR. THEY SAY "FORD HAS NOT RELEASED THE PARTS." THIS HAS BEEN THE SITUATION SINCE I RECEIVED THE DMV NOTICE DATED AUGUST, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152900November 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED FAMILY FORD OF ENFIELD AT 860-745-1111 (LOCATED AT 65 HAZARD AVE, ENFIELD, CT 06082) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152294November 18, 2018
AIR BAGS
TAKATA RECALL: TO DATE, I HAVE NOT RECEIVED NOTICE THAT RECALL CAN BE REPAIRED. RECALL HAS NOT BEEN ADDRESSED IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152125November 17, 2018
SERVICE BRAKES
ABS SYSTEM REPLACED PEDAL WOULD GO TO FLOOR MANY TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152170November 17, 2018
AIR BAGS
TAKATA RECALL - I RECEIVED A NOTICE DATED JUNE 2018 ADVISING OF A RECALL DUE TO THE PASSENGER AIRBAG. THE NOTICE PROVIDED AN ETA FOR THE PARTS TO BECOME AVAILABLE DURING THE 2ND OR 3RD QUARTER OF 2018. I STILL HAVE NOT RECEIVED A CALL TO HAVE THIS ISSUE RESOLVED AND WE ARE NOW IN THE 4TH QUARTER OF 2018. I WAS ADVISED BY PHONE FROM THE FORD DEALER I COULD DRIVE THE CAR HOWEVER I WOULDN'T BE ABLE TO HAVE ANYONE SIT IN THE FRONT SEAT. I WOULD LIKE TO HAVE THIS ISSUE RESOLVED AS QUICKLY AS POSSIBLE. I RECEIVED A NOTICE EARLIER THIS MONTH ADVISING OF THE AIRBAG SETTLEMENT WITH A HEARING DATE SET FOR DECEMBER 11, 2018. I DO NOT WANT TO BE EXCLUDED FROM THIS CLASS ACTION SETTLEMENT AND WOULD LIKE TO RECEIVE MORE INFORMATION IN REFERENCE TO THIS MATTER. THANK YOU FOR YOUR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152208November 17, 2018
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA INFLATORS : I PICKED UP MY 2010 MERCURY MILAN AFTER BEING ADVISED OF THE RECALL AND WAS TOLD MY VEHICLE COULD NOT BE DRIVEN I RECEIVED A CALL TODAY AFTER 2 MONTHS STATING MY CAR WAS READY AS I ARRIVED TO THE DEALERSHIP I RETURNED THE RENTAL AND TRIED TO START MY OWN CAR AND COULD NOT THE VEHICLE WAS JUMPED AND I LEFT DEALER TURNED INTO TRAFFIC AND COULD NOT ACCELERATE AS THE CAR WAS SEIZED UP INTO 2ND GEAR THE BELTS HAVE POSSIBLE DRY ROT BRAKES HAVE CORROSION FROM THE CAR BEING STATIONARY ALL THE TIME WAITING ON PARTS. I RETURNED TO THE DEALER WHERE I WAS TOLD MANY CARS ARE HAVING NUMEROUS ISSUES AND THEY COULD NOT HELP ME AND I WAS THEN LEFT TO DRIVE MY UNSAFE VEHICLE HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151973November 16, 2018
AIR BAGS
TAKATA RECALL - DASH DAMAGE TO AIRBAG AREA WAS NOT REPAIRED AND IS GETTING WORSE BY THE DAY. PLEASE NOTE THAT THE DATE SHOWN BELOW IS THE DATE THAT I EMAILED SUTTON FORD IN MATTESON, ILLINOIS... PICTURES OF THE DASH... IT WAS DAMAGED BEFORE THEY REPLACED THE AIRBAG AND STILL DAMAGED WHEN WE PICKED IT UP... WE WERE TOLD THAT FORD WOULD NOT COVER THE COSTS FOR THE DASH REPAIR WHICH IS CLEARLY CAUSED BY THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151789November 15, 2018
SERVICE BRAKES
ABS FAILURE HAPPENED A 5TH TIME, AND THIS TIME IT SPUN MY CAR INTO A POWER POLE. WAS ONLY GOING 35-40 MPH, DRIVER CAME FROM THE LEFT AND I TRIED TO VEER AND BRAKE TO AVOID THEM, PEDAL WENT TO THE FLOOR AND ONE WHEEL LOCKED AND SPUN THE CAR. THIS NEEDS TO BE RECALLED. FORD SAYING IT WAS NOT AN "UNREASONABLE SAFETY RISK" IS NOT ACCEPTABLE. ENDED UP WITH A SHATTERED PELVIS, BROKEN CLAVICLE AND RUPTURED SPLEEN. I DO NOT WANT THIS HAPPENING TO OTHERS, PLEASE BE CAREFUL WITH THESE CARS! *DT *JB *DT CONSUMER AUTHORIZED FORD POWERTRAIN CONTROL MODULE DATA READOUT.*JB*DT *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11151803November 15, 2018
AIR BAGS
THE RECALL WAS IN JUNE 2016. AS OF LAST WEEK THE LOCAL FORD DEALER STILL CANNOT PROVIDE ME WITH NEW AIRBAGS. WHAT A TRAVESTY!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151861November 15, 2018
SERVICE BRAKES
I WAS BRAKING ON A SLIPPERY ROAD AND THE ABS ACTIVATED. THE BRAKE PEDAL THEN BECAME VERY SOFT. IF I PUMP THE BRAKES THE PEDAL THEN FEELS NORMAL UNITL ANY SUBSEQUENT ACTIVATION OF THE ABS BRAKES AND THE PEDAL GOES TO THE FLOOR AND THE CAR IS DIFFICULT TO STOP. THE BRAKE FLUID LEVEL IS FINE AND NO BRAKE LIGHTS COME ON - HOWEVER IN A PANIC STOP THIS COULD LEAD TO THE VEHICLE NOT BEING ABLE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151467November 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2016. THE DEALER (SMITH CAIRNS FORD LINCOLN, 900 CENTRAL PARK AVE, YONKERS, NY 10704) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151211November 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (CASA FORD, 5815 MONTANA AVE, EL PASO, TX 79925, 915-779-2272) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151367November 13, 2018
SERVICE BRAKES
BRAKE PEDAL GOES TO FLOOR RANDOMLY. ALMOST RAN 2 STOP SIGNS AND HAD ACCIDENT. SHOP SAYS IS FAULTY ABS MODULE DUE TO LEAKY VALVES - WILL COST 1500.00 TO REPAIR. 110,000 MI. WHY IS THERE NO RECALL ON THIS SAFETY ISSUE FROM FORD?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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