Mercury Milan Complaints

2,579 consumer complaints on file.

#11395205February 8, 2021
SERVICE BRAKES
CAN NOT RESTORE BRAKES TRIED REPLACING MASTERCYCLINDER AND ABS ALSO BLEED ABS AND MASTER CYLINDER STILL NO BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394852February 5, 2021
STEERING
MULTIPLE TIMES NOW THE STEERING COLUMN LOCKS UP AND POWER STEERING.FAILS WHILE DRIVING. THE LATEST TIME WAS IN A PARKING LOT. THIS IS A VERY DANGEROUS SITUATION. THE LAST TIME WAS 1/30/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394712February 4, 2021
STEERING
MY CARS POWER STEERING SOMETIMES WON'T WORK WHEN I START THE CAR. IT WILL WORK AFTER I TURN CAR OFF AND RESTART IT. I SAW ON THE INTERNET THAT THIS A COMMON PROBLEM. I CALLED FORD AND HE SAYS THE RECALL DOES INCLUDE MY CAR. I DON'T UNDERSTAND WHY MY CAR IS NOT INCLUDED IN THE RECALL. LATELY IT IS HAPPENING MORE OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390765January 30, 2021
STEERING
POWER STEERING ASSIST FAULT ON DASH WITH POWER STEERING NOT WORKING. UNIT WAS ALREADY REPLACED 7 MONTHS AGO AND HAS FAILED AGAIN. THIS IS A REAL SAFETY ISSUE AND FORD MUST ISSUE A RECALL! SERVICE ADVANCETRAC ERROR ALSO DISPLAYED. ONLY 46,000 MILES ON VEHICLE AND THE POWER STEERING HAS FAILED TWICE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390474January 28, 2021
SERVICE BRAKES
I DON'T HAVE BRAKES AND THE ABS AND BRAKE LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389721January 25, 2021
SERVICE BRAKES
FOR SEVERAL YEARS I HAVE NOT BEEN ABLE TO TRUST MY BRAKES. IF I HIT A BUMP I WILL LOSE MY BRAKES, AND HAVE TO KEEP PUMPING THEM THE GET THEM TO STOP. IF I HIT ANOTHER BUMP IT SEEMS TO PUT THEM BACK TO NORMAL. HOWEVER OVER THE COURSE OF THE LAST 2 YEARS MY BRAKES HAVE GOTTEN STEADILY WORSE. AT THIS POINT THEY DON'T WANT TO STOP ME AT ALL. 01/19/2021 I ALMOST HAD A SERIOUS ACCIDENT DRIVING DOWN BASE (A COUNTRY ROAD), I WAS DRIVING AROUND 35 MILES AN HOUR BUT WAS SLOWING DOWN BECAUSE I KNEW THE STOP SIGN WAS UP AHEAD. I CAME TO THE STOP SIGN AND HAD NO BRAKES. A CAR WAS COMING AND I KEPT PULLING THE STEERING WHEEL TO THE RIGHT AND I WAS FINALLY ABLE TO GET THE CAR PULLED TO THE SIDE OF THE ROAD.BY A DITCH. NO ONE WAS HURT LUCKILY, BUT IT COULD HAVE BEEN MUCH WORSE. MY BRAKES HAVE BEEN RECALLED SINCE JANUARY OF 2020 AND I HAVE HAD PROBLEMS WITH THEM SINCE 2017. BUT NO ONE COULD FIGURE OUT WHAT WAS GOING ON. I DO HAVE THE DOCUMENTION FROM DON MEYER FORD SHOWING WHERE I TOOK MY BRAKES IN EXPLAINING THAT MY BRAKES WERE BAD. THEY EXPLAINED TO ME THE COST OF GETTING NEW BRAKES BUT ALSO TOLD ME THAT I WOULD HAVE TO PAY AND THEN I MAY GET REIMBURSED OR I MAY NOT. I DON'T HAVE THAT KIND OF MONEY TO PAY FOR NEW BRAKES AT THIS TIME. NOT ONLY DO I DRIVE THIS CAR BACK AND FORTH TO WORK I RAISE MY GRANDDAUGHTER WHO ALSO RIDES IN THIS CAR WITH ME. PLEASE SEE ATTACHED INVOICE FROM WHERE I HAD MY BRAKES CHECKED, ALSO FIRST RECALL DATE JAN 2020 AND SECOND RECALL DATED OCT 2020. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389737January 25, 2021
SERVICE BRAKES
FOR SEVERAL YEARS, I HAVE NOT BEEN ABLE TO TRUST MY BRAKES. IF I HIT A BUMP I WILL LOSE MY BRAKES, AND HAVE TO KEEP PUMPING THEM THE GET THEM TO STOP. IF I HIT ANOTHER BUMP, IT SEEMS TO PUT THEM BACK TO NORMAL. HOWEVER, OVER THE COURSE OF THE LAST 2 YEARS MY BRAKES HAVE GOTTEN STEADILY WORSE. AT THIS POINT, THEY DO NOT WANT TO STOP ME AT ALL. 01/19/2021 I ALMOST HAD A SERIOUS ACCIDENT DRIVING DOWN BASE (A COUNTRY ROAD), I WAS DRIVING AROUND 35 MILES AN HOUR BUT WAS SLOWING DOWN BECAUSE I KNEW THE STOP SIGN WAS UP AHEAD. I CAME TO THE STOP SIGN AND HAD NO BRAKES. A CAR WAS COMING AND I KEPT PULLING THE STEERING WHEEL TO THE RIGHT AND I WAS FINALLY ABLE TO GET THE CAR PULLED TO THE SIDE OF THE ROAD.BY A DITCH. NO ONE WAS HURT LUCKILY, BUT IT COULD HAVE BEEN MUCH WORSE. MY BRAKES HAVE BEEN RECALLED, SINCE JANUARY OF 2020 AND I HAVE HAD PROBLEMS WITH THEM SINCE 2017. BUT NO ONE COULD FIGURE OUT WHAT WAS GOING ON. I DO HAVE THE DOCUMENTATION FROM DON MEYER FORD SHOWING WHERE I TOOK MY BRAKES IN EXPLAINING THAT MY BRAKES WERE BAD. THEY EXPLAINED TO ME THE COST OF GETTING NEW BRAKES BUT ALSO TOLD ME THAT I WOULD HAVE TO PAY AND THEN I MAY GET REIMBURSED OR I MAY NOT. I DO NOT HAVE THAT KIND OF MONEY TO PAY FOR NEW BRAKES AT THIS TIME. NOT ONLY DO I DRIVE THIS CAR BACK AND FORTH TO WORK, I RAISE MY GRANDDAUGHTER WHO ALSO RIDES IN THIS CAR WITH ME. PLEASE SEE ATTACHED INVOICE FROM WHERE I HAD MY BRAKES CHECKED, ALSO FIRST RECALL DATE JAN 2020 AND SECOND RECALL DATED OCT 2020. I DO HAVE A CASE # THAT I FILED WITH FORD MOTOR COMPANY IT IS CAS-283-77206 AND I TALKED TO RON. I CALLED TO SEE IF I REPLACED THE BRAKES WOULD I BE REIMBURSED, AND WAS TOLD PROBABLY NOT. THIS IS MY ONLY MODE OF TRANSPORTATION. ANY HELP WOULD BE GREATLY APPRECIATED. I AM ALSO ATTACHING THE SERVICE BILLING FROM WHERE I FIRST TOLD THEM ABOUT MY BRAKES AND BOTH RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389832January 25, 2021
STEERING
ON JANUARY 19, 2021, I WAS BACKING OUT OF A PARKING SPACE AND MY STEERING WHEEL WOULD NOT TURN. I LOOKED AT THE MESSAGE CENTER ON MY 2010 MERCURY MILAN AND THE MESSAGE SHOWED "POWER STEERING FAULT". I PULLED BACK UP INTO THE PARKING SPACE AND SHUT OFF THE VEHICLE AND WHEN I RESTARTED IT, EVERYTHING WAS OKAY. I SEE WHERE THIS IS A RECALL ON MERCURY MILAN 2011 AND AFTER. PLEASE CONSIDER RECALLING THIS ON THE 2010 MODELS AS I SEE THERE ARE LOTS OF COMPLAINTS ON THIS HAPPENING TO THE 2010 MERCURY MILAN. I'M CONCERNED ABOUT IT GOING OUT WHILE DRIVING DOWN THE ROAD AND HAVING A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389885January 25, 2021
SERVICE BRAKES
AS I WAS DRIVING MY VEHICLE, THERE WILL CONSTANTLY BE A LOSS OF BRAKING PRESSURE IN THE BRAKE PEDAL DURING MY DAILY TRAVELS. AT TIMES I WOULD HEAR THE AIR HUFF AS I BROKE INTO SLOWING DOWN MY VEHICLE OR HAVING TO MAKE A COMPLETE STOP I WOULD HAVE TO SWITCH LANES TO DECREASE MY SPEED IF POSSIBLE OR BEGIN TO BREAK SERVAL CARS AWAY TO COME TO A COMPLETE STOP BECAUSE THERE WAS A LACK OF BRAKE PRESSURE . I WAS ONLY INFORMED OF THIS RECALL LAST YEAR IN NOVEMBER AFTER DRIVING THE VEHICLE FOR SERVAL MONTHS. AFTER MONTHS OF CONTACTING SERVAL DEALERSHIPS AND CONSISTENTLY BEING TOLD THAT THE PART WAS NOT AVAILABLE. OR BEING DIRECTED TO THE MANUFACTURER FOR ANSWERS TO STILL TO BE TOLD TO CONTACT THE DEALERS AGAIN TO NO AVAIL THERE WAS STILL NO PARTS MADE AVAILABLE. IT HAS BEEN A CONSTANT WORRY ON THE SAFETY OF MY LIFE AND THOSE WHO ENTER MY VEHICLE. THERE HAS ONLY BEEN ONE MOMENT WHILE DRIVING MY VEHICLE WHERE I FELT IMMEDIATE DANGER. WHILE DRIVING ON THE HIGHWAY WHEN TRAFFIC CAME TO AN ABRUPT STOP AND THE ONLY WAY I DID NOT CRASH MY VEHICLE GOING AT 45 MPH WAS BY SWERVING INTO THE NEXT LANE TO SLOW DOWN. THIS SHOULD NOT BE A CONTINUOUS ISSUE WHEN THE SAFETY OF NOT ONLY MYSELF BUT OTHER DRIVES ON THE ROAD AT AT STAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389545January 23, 2021
SERVICE BRAKES
I RECEIVED A RECALL NOTICE IN JANUARY 2000 RECALL #19S54/NHTSA RECALL 19-904. I HAVE CALLED NUMEROUS TIMES TO HAVE THIS RECALL CORRECTED ON MY CAR AND I CALLED AGAIN THIS WEEK JANUARY 2001AND THEY STILL DO NOT HAVE THE PARTS TO CORRECT THE PROBLEM, IN THINK THIS TO LONG THEY TELL ME ANOTHER 3 MONTHS BEFORE THEY CAN FIX THE PROBLEM. THEY DID TELL ME THEY COULD FIX IT HOWEVER I WOULD NEED TO PAY FOR IT. I FEEL WAITING A YEAR AND 3 MONTHS TO CORRECT THIS PROBLEM IS UNHEARD OF. I HAVE OVER $800. THAT I HAVE ALREADY PAID TO CORRECT THE PROBLEM. MY BRAKE PEDAL AND GAS PEDAL ARE THE SAME POSITION AND NEED TO BE VERY CAREFUL DRIVING THIS CAR WHAT EVER HELP YOU CAN GIVE ME IS WELCOMED [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389431January 22, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO EFFECTIVELY STOP THE VEHICLE. THE CONTACT REPLACED THE BRAKE PADS AND ROTORS HOWEVER, THE FAILURE PERSISTED. THE CONTACT CALLED THE LOCAL DEALER - DUTRO FORD LINCOLN NISSAN (131 S 5TH ST, ZANESVILLE, OH 43701) WHO NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 215,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389029January 20, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION ON NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NICK MAYER LINCOLN MAYFIELD, 6180 MAYFIELD RD, MAYFIELD HEIGHTS, OH 44124, AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WILL BE AVAILABLE THE FIRST QUARTER OF 2021. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMED PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388936January 19, 2021
SERVICE BRAKES
I HAVE TO PRESS MY BRAKES EXCESSIVELY TO GET THEM TO WORK AND THIS IS BECOMING A SAFETY ISSUE. RECALL 19S54 WAS ISSUED BACK IN DECEMBER 2019 AND THERE IS STILL NO FIX. I HAVE NOT BEEN IN AN ACCIDENT YET BUT NOW THERE IS SNOW AND ICE AND MAKES IT EVEN MORE DIFFICULT TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388310January 15, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. DONLEY FORD-LINCOLN OF ASHLAND (1641 CLAREMONT AVE, ASHLAND, OH 44805) AND TEAM FORD (905 BRADY AVE, STEUBENVILLE, OH 43952) WERE CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387647January 12, 2021
STEERING
I DRIVE A 2010 MERCURY MILAN. I'VE HAD NO PROBLEMS WHATSOEVER WITHIN THE LAST THREE YEARS DRIVING THIS VEHICLE. YESTERDAY (01/21/21) & WITHOUT WARNING THE SERVICE POWER STEERING MESSAGE POPPED UP ON MY DASH BOARD JUST AS I MADE IT TO THE STORE. I TURNED MY CAR OFF AND BACK ON AND HAD NO POWER STEERING. I COULD NOT TURN THE WHEEL AT ALL!! MY CAR ISN'T DRIVABLE RIGHT NOW. I HOPE THERE'S A RECALL ON THIS VEHICLE. I JUST PAID THE VEHICLE LOAN OFF DAYS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387587January 11, 2021
ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY. THE CONTACT STATED THAT WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT PULLED OVER AND PARKED ON THE SIDE OF THE ROADWAY. THE CONTACT STATED THE THROTTLE BODY WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER CAMELBACK FORD (1330 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 635-7551). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386775January 6, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES LOCKED UP AND THE VEHICLE SKIDDED WITHOUT WARNING. THE CONTACT REPLACED THE BRAKE PADS AND ROTORS HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED KERLIN MOTOR CO INC (9944 SOUTH, IN-15, SILVER LAKE, IN 46982; (260) 352-2162) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 109,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386628January 5, 2021
SERVICE BRAKES
BRAKES WORK SPORADICALLY. SUBJECT OF NHTSA 19V904 AND FORD RECALL 19S54. WAS SUPPOSED TO BE HANDLED IN FIRST QUARTER OF 2020 BUT I HAVE HEARD NOTHING FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386056January 2, 2021
STEERING
POWER STEERING ASSIST WARNING. POWER STEERING DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385262December 28, 2020
STEERING
MY WIFE WAS BACKING OUT OF A PARKING SPOT AT A SHOPPING CENTER WHEN THE POWER STEERING WENT OUT ON OUR 2010 MILAN. THERE WERE NO PREVIOUS WARNING NOTIFICATIONS PRIOR TO THIS INCIDENT. THE WARNING LIGHTS INDICATED TO SERVICE ADVANCE TRACK AND SERVICE POWER STEERING NOW. I HAVE READ THAT THERE ARE RECALLS FOR THIS PROBLEM WITH 2011 MILAN'S AND ABOVE BUT NOT THE 2010. WERE THE SAME STEERING COMPONENTS INSTALLED IN THE 2010 AS IN THE 2011 AND ABOVE. I'M THANKFUL THAT MY WIFE WAS JUST IN A PARKING LOT WHEN THIS TOOK PLACE AND NO ON THE EXPRESS WAY. CURRENTLY AT THE FORD DEALER. WAITING TO SEE WHAT THE COST WILL BE TO REPAIR !!!!! DOES SOMEONE HAVE TO GET SERIOUSLY INJURED OR DIE BEFORE FORD WILL INCLUDE THE 2010 MILAN FOR THIS POWER STEERING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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