Mercury Milan Complaints

2,579 consumer complaints on file.

#11406903April 7, 2021
SERVICE BRAKES
THE RECALL 19V904 HAS BEEN UNRESOLVED NOW FOR 16 MONTHS. MY BRAKE PEDAL MUST BE PUSHED ALL THE WAY TO THE FLOOR TO STOP THE VEHICLE. MY TAGS HAVE BEEN EXPIRED FOR 11 MONTHS BECAUSE I CAN'T PASS AN INSPECTION. I HAVE NO OTHER OPTION BUT TO DRIVE THE VEHICLE TO WORK AND NOW I'M PAYING TICKETS FOR EXPIRED TAGS. FORD IS WORTHLESS TO SPEAK TO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406131April 2, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MULLINAX FORD OF WEST PALM BEACH (1210 NORTHLAKE BLVD, LAKE PARK, FL 33403) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406000April 1, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE REVERSING FROM HER DRIVEWAY, WHEN DEPRESSING THE BRAKE PEDAL TO THE FLOOR BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED SHE HIT THE CURB AND STOPPED THE VEHICLE MOVEMENT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER SESI LINCOLN (3990 JACKSON RD, ANN ARBOR, MI 48103: (877) 752-9031) AND WAS INFORMED OF FUTURE RECALL ASSOCIATED TO HER FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN .VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11405773March 31, 2021
SERVICE BRAKES
FORD HAS FAILED TO ISSUE PARTS TO DEALERS TO FIX THIS 2019 RECALL. IT IS NOW APRIL OF 2021 AND THE RECALL IS STILL OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404365March 22, 2021
AIR BAGS, FUEL/PROPULSION SYSTEM, STEERING
STARTED MY CAR UP AND IT SAID POWER STEERING FAILED..I CUT THE CAR OFF AND WAITED THEN IT WENT OFF...AS I WAS HEADED TO WORK THE AIRBAG LIGHT CAME ON FOR THE PASSENGER SIDE..I PULLED INTO THE STORE TURNED THE CAR OFF A WHILE AND STARTED IT BACK UP THE LIGHT WENT OFF BEFORE LEAVING WORK THE POWER STEERING MESSAGE POPPED BACK UP I ONCE AGAIN TURNED OFF THE CAR FOR A WHILE...I MANAGE TO MAKE IT HOME BUT A MILE FROM MY HOUSE THE AIRBAG LIGHT ONCE AGAIN CAME ON.. PLEASE CHECK INTO THIS..I LOVE MY LIFE AND THE LIFE OF MY LOVED ONES DRIVING LIKE THIS IS VERY DANGEROUS AND THIS IS MY ONLY MEANS OF TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404114March 21, 2021
ENGINE
WHEN DRIVING THE VEHICLE A WRENCH EMBLEM APPEARED ON MY DASH WARNING PANEL. THIS HAS HAPPENED TWICE BEFORE. IN THE LAST INSTANCE THE VEHICLE THEN DROPPED SPEED FROM 45 MPH TO 5 MPH AND RAN VERY ROUGHLY. I THEN PULLED THE VEHICLE TO THE CURB AND TURNED OFF THE ENGINE. I RESTARTED THE ENGINE THEN DROVE HOME WITH NO ISSUE. I CHECKED MY OWNERS MANUAL AND FOUND THE INDICATOR WAS A THROTTLE LINKAGE MALFUNCTION. I BROUGHT THE VEHICLE TO A FORD SERVICE CENTER. THEY REPLACED MY BATTERY BUT THIS DID NOT ALLEVIATE THE ISSUE. LUCKILY FOR ME THERE WAS LITTLE TO NO TRAFFIC WHEN THIS PROBLEM OCCURRED AS WITHOUT WARNING MY VEHICLE LOST POWER. I CHECKED IF THERE WAS A RECALL FOR THIS ISSUE BUT FOUND NONE. TO ME THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403355March 16, 2021
AIR BAGS, SERVICE BRAKES
MY VEHICLE HAS BEEN THE SUBJECT OF TWO RECALLS WITH NO ACTION ON THE PART OF THE MANUFACTURER TO FIX THE PROBLEMS. ON 1/21/20 I TOOK THE VEHICLE IN TO THE DEALER, HERTRICH CAPITOL, 1127 SOUTH DUPONT HIGHWAY, DOVER, DE, BECAUSE THE BRAKE PEDAL WAS SOFT. I WAS CHARGED $58 FOR A BRAKE INSPECTION AND WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. NO MENTION OF THE RECALL OR A FIX WAS MENTIONED. TWO RECALLS ON THIS VEHICLE, FOR AIRBAG AND BRAKE PROBLEMS HAVE BEEN LEFT UNRESOLVED FOR YEARS. I AM THE ORIGINAL OWNER OF THIS VEHICLE PURCHASED AT THIS LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402999March 15, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FAMILY FORD OF ENFIELD (65 HAZARD AVE, ENFIELD, CT 06082) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402943March 14, 2021
SERVICE BRAKES
I HAVE A 2010 MERCURY MILAN. THERE IS AN OPEN RECALL ON THE HYDRAULIC BRAKE SYSTEM FOR OVER A YEAR WITHOUT A REMEDY. I AM NERVOUS TO DRIVE LONG DISTANCES OR SELL IT BECAUSE OF WHAT MIGHT HAPPEN. THERE HAS BEEN NO COMMUNICATION FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399306March 5, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BEST FORD (579 AMHERST ST, NASHUA, NH 03063, (603) 324-1406) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398914March 3, 2021
AIR BAGS
THERE IS A FEDERAL RECALL ON MY VEHICLE. I HAVE SET UP AN APPOINTMENT TWICE WITH MATHEWS FORD IN NEWARK, OHIO. THEY HAVE FAILED TO FIX THE PROBLEM. THE FIRST TIME I TOOK IT IN THEY SAID BECAUSE OF COVID THEY WERE NOT FIXING THEM. I SPOKE TO A REPRESENTATIVE FROM FORD WHO SET UP A SECOND APPOINTMENT. THEY WERE SUPPOSE TO PICK UP THE CAR ON 02/24 AND NEVER ARRIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398261February 28, 2021
STEERING
WHILE DRIVING DOWN THE STREET MY POWER STEERING COMPLETELY GAVE OUT AND IT SAYS A WHOLE BUNCH OF STUFF ON THE DASH. I ALMOST WRECKED THE CAR BECAUSE IT VEERED OFF TO THE RIGHT. LUCKILY I WAS ABLE TO PULL OVER AND TOW THE CAR HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398053February 26, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALL AMERICAN FORD IN POINT PLEASANT (3306 BRIDGE AVE, POINT PLEASANT, NJ 08742) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397854February 25, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BOARD AND WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396778February 18, 2021
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I STARTED MY CAR TO GO TO WORK AND THE POWER STEERING ASSIST LIGHT CAME ON AND MY STEERING WHEEL IS LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396784February 18, 2021
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 20 MPH, THE STEERING WHEEL CEASED AND MADE IT DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRICE FORD OF TURLOCK (5200 N GOLDEN STATE BLVD, TURLOCK, CA 95382) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK AND PINON NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396022February 13, 2021
SERVICE BRAKES
REPLACED ABS AND MASTER CYLINDER AND CAN'T RESTORE BRAKES AFTER BLEEDING THEM OUT THERE WAS STILL NO BRAKES REPLACED ABS AND MASTER CYLINDER REBLEED THEM AND STILL NO BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395919February 12, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT THEN CALLED UNIVERSITY FORD NORTH (5331 N ROXBORO ST, DURHAM, NC 27712) WHERE SHE WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE AND TO CALL BACK IN MID-MARCH FOR AN UPDATE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395145February 8, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND PRESSING THE BRAKE PEDAL, THE BRAKE PEDAL WENT TO THE FLOOR CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE DRIVER HAD NEARLY COLLIDED WITH A SECOND VEHICLE DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUCAS FORD LOCATED AT 900 US-130, BURLINGTON, NJ 08016 AND THE MANUFACTURER WERE CONTACTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395175February 8, 2021
SERVICE BRAKES
AT NIGHT, AS MY SON WAS APPROACHING A 4 WAY STOP ON A CITY STREET IN SLICK, ICY CONDITIONS, ABS KICKED IN AND LOCKED UP AND SLID THROUGH THE STOP SIGN. SINCE THAT TIME, THE ABS HAS NOT WORKED. THE BRAKES SILL WORK, BUT YOU HAVE DEPRESS IT NEARLY ALL THE WAY. TOOK IT TO THE MECHANIC LAST WEEK, AND SAID HCU VALVE WAS STICKING AND NOT CLOSING. NOTED THEIR WAS A RECALL ON THIS FOR EARLY MANUFACTURED MODEL NHTSA #19V904.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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