Mercury Milan Complaints

2,579 consumer complaints on file.

#11419598June 4, 2021
STEERING
In April of 2014 I was driving down a major highway in Phoenix, AZ when suddenly the power steering on the car failed and I received a warning message from the car. I had taken the vehicle to Earnhardt Ford in Chandler, AZ twice prior to this incident and worked with service advisor Gina prior to this incident because the power steering had also stopped working previously but would start working again a few moments after turning on the ignition so Earnhardt Ford was unable to reproduce the issue. After the power steering failed in April 2014, I drove the car to San tan Ford in the gilbert, az area. After a few days, I was quoted a repair price of $7,000 to replace the steering rack entirely. I was told there was no way to repair individual parts in the rack and the whole thing had to be replaced. I had purchased the vehicle as a certified pre-owned car from Sanderson Ford of Glendale, AZ in October of 2012 with roughly 50,000 miles on it. By the time of the incident in April of 2014, the car had roughly 98,000 miles on it and San Tan Ford refused to repair the car under warranty. When I contacted my salesman who sold me the car at Sanderson, he said I that I should buy a pickup truck instead since that might be more reliable, and that was all he had to say about the situation. I sold the Mercury Milan on April 28 of 2014 and traded it in for another vehicle at Van Chevrolet of Scottsdale, AZ since the repair costs closely matched the value of the Milan even if it didn’t need repairs. In 2015, a recall was announced related to a power steering fault in mercury Milan’s. I strongly believe my vehicle was affected by this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418020May 21, 2021
STEERING
The electric power steering assist is failing. The car is becoming more difficult to steer and makes an intermittent grinding noise when turning the wheels. The problem is most noticeable at low speeds when making turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417893May 20, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2009 Mercury Milan. Consumer writes in regard to NHTSA Safety Recall 19V-904. THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL. THE CONSOMER WAS DIRECTED TO PAY FOR THE RECALL REPAIRS. THE MANUFACTURER WAS CONTACTED BUT, DID NOT OFFER ANY ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417924May 20, 2021
ELECTRICAL SYSTEM, STEERING
For years I have sporadically gotten a "Power Steering Sensor Fault" displayed when I would start the car. You could barely turn the steering wheel. In searching the Owner's Manual, owners are advised to turn off the ignition, wait briefly then restart the car (how this issue got into the Owner's Manual and could not be addressed and eliminated, I don't understand). This would correct the fault and the power steering would function normally. Fortunately it never happened while driving. In the last week this display was occurring more frequently until on 5/16/21 it would not go away and I could not drive the car. Today, 5/20/21 I got it towed to the local Ford dealer. The situation will probably not be diagnosed until next week. From reading everything on the internet, this is a routine safety concern, and a recall for the control module has been issued on the 2011-2015 Milan models. Unfortunately my car is 2010 and is not included in the recall. Aren't we talking about an identical control module as to those that have been recalled?? Then why wouldn't the NHTSA not be concerned about this very similar safety issue??!! I'm thankful this didn't happed to me while driving!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417673May 18, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2008 Mercury Milan. Consumer writes in regard to NHTSA Safety Recall 19V-904. THE CONSUMER REQUESTED TO BE REIMBURSED FOR REPAIRS MADETO THE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417451May 17, 2021
AIR BAGS, SERVICE BRAKES
I have been notified by Ford Motor Company several times about the recalls on my vehicle. One recall is for airbags. I went to the closest dealership new my small town and thought they issued the fix, only to learn later that they just disconnect the airbag light. The second recall is for the brakes, I have been calling since January of 2021 to request a service date only to be told they have no knowledge of the recall. On march 30,2021 I finally got a service date and express to the representative on the phone to assure that she knew it was for the break recall 19S54, she assured me the knew. I took off work that morning for by service appointment only to be told that they did not have the equipment to fix the issue. I was told to call other dealerships and turned away. I called 4 surrounding dealerships with in a 50 mile radius only to be told no one can perform the procedure. I then called ford Customer Relationship Center for assistance. She called one other dealership that said they could not fix the issue as well. April 2020 I receive a letter from Ford Motor Company saying Parts are now available to repair you vehicle. Called dealership 5/17/2021 they still cannot fix issue nor have any information on who can. HELP! Ford Motor Company, How can I get the recalls fix if none of your dealerships in my area are capable of repairing them?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416527May 14, 2021
STEERING
POWER STEERING HAS FAILED MULTIPLE TIMES ON THE VEHICLE. THE DASHBOARD DISPLAYS 'POWER STEERING ASSIST FAULT' AND THE STEERING WHEEL IS LOCKED. THIS OCCURRED BOTH WHEN THE VEHICLE WAS STATIONARY AND IN MOTION. FORTUNATELY I WAS DRIVING IN A SAFE LOCATION EACH TIME, BUT HAD IT BEEN ON A HIGHWAY THIS WOULD HAVE CAUSED A CRASH. THERE IS A RECALL FOR THIS SPECIFIC ISSUE ON 2011 MERCURY MILANS, BUT NOT ON 2010 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414601April 30, 2021
AIR BAGS
I CALL MY LOCAL FORD DEALERSHIPS TO SCHEDULE A FREE IMPORTANT SAFETY RECALL FOR THE DRIVER'S SIDE AIR BAG INFLATOR REPLACEMENT, ACCORDING TO NHTSA IS DUE FOR REPLACEMENT, BUT WORKERS AT THIS LOCATION HANG UP THE PHONE, TELL ME TO WAIT 1 SECOND AND DISSAPEAR MAKING ME WRITE THIS PARAGRAPHS BECAUSE MY SAFETY IS #1 PRIORITY. THEY WANT ME TO LEAVE MY VEHICLE IN THEIR PROPERTIES FOR 3 DAYS FOR A SIMPLE 2 HOUR JOB AND THAT IS REALLY UNACCEPTABLE, ONLY BECAUSE ITS FREE DONT MEAN I HAVE TO PUT UP WITH THIS NONSENSE. THE VEHICLE RUNS AND WORKS FINE BUT IN AAN EVENT OF A CRASH GOD FORBIDDES, I WOULDNT WANT EXPLODING AIRBAG FRAGMENT TO BE THE CAUSE OF MY DEATH AND IM URGING TO GET THIS REPLACED ASAP BUT LAZY WORKER WHO DONT LIKE THEIR JOB SHOULD BE FIRED TO OPEN UP POSITION FOR PEOPLE WHO APPRECIATE THEIR JOBS. NOW I DONT KNOW HOW TO TAKE CARE OF THIS SITUATION IM STUCK KNOWING THERE IS A POTENTIAL FOR AN AIRBAG EXPLOSION DEPLOYING AND RISKING MY LIFE AT THE HANDS OF INCONMPETENT WORKERS WHO DONT REALIZE HOW IMPORTANT RECALLS REALLY ARE. I CANT AFFORD A NEW VEHICLE PLUS MY VEHICLE TURNS ON AND THE TIRES ROTATE WITHOUT A HASSLE THERES NO POINT IN BUYING MORE JUNK. PLEASE GET BACK AT ME THANK YOU AND GOD BLESS. I HAVE RECORDS OF A RECALL THAT WAS DONE ON PASSENGER SIDE AIRBAG BUT NOW NHTSA RECOMMENDS THE DRIVER SIDE I APPRECIATE THE ADVICE BUT DEALERSHIPS ACT REALLY UNPROFESSIONALLY TOWARDS THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414272April 28, 2021
AIR BAGS, SERVICE BRAKES
TWO RECALLS ONE ON DRIVERS AIR BAG. AN ONE ON THE BRAKES! DON'T WANT TO DRIVE BECAUSE LAST TIME THEY TOLD ME TO PARK IT ON THE PASSENGER AIR BAG. RECALL IS FOR THE SAME INJURY OR DEATH! BRAKES R HAVING TO PUSH ALL THE WAY TO THE FLOOR SOMETIMES TO STOP. AFRAID IT WILL ONE TIME NOT STOP ALL TOGETHER. THEY TELL ME THEY CAN DO NOTHING BECAUSE NO PARTS. WHAT'S CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414302April 28, 2021
ELECTRICAL SYSTEM
ISSUE WITH DRIVER SEAT POWER SWITCH/MOTOR. DRIVER SEAT ONLY MOVES BACK NOT FORWARD MAKING IT DIFFICULT TO REACH PEDALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414089April 27, 2021
SERVICE BRAKES, HYDRAULIC, AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) AND 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATED STILL HAVING ISSUES WITH BRAKES AND AIRBAGE LIGHT STILL IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413932April 26, 2021
SERVICE BRAKES, HYDRAULIC, AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. KELLER FORD INC., LOCATED AT 3385 ALPINE AVE NW, GRAND RAPIDS, MI 49544 AND THE MANUFACTURER WERE CONTACT AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413489April 23, 2021
AIR BAGS
FORD JUST NOTIFIED ME THAT THERE IS A SAFETY RECALL NOTICE 21S12 / NHTSA RECALL 21V-158 FOR THE DRIVER'S SIDE AIRBAG. THE ANSWER TO "WHAT IS THE RISK?" IS: "IF AN AIRBAG INFLATOR EXPLODES, SHARP METAL FRAGMENTS COULD STRIKE THE DRIVER OR OTHER OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." AND, YET, "FORD HAS NOT ISSUED INSTRUCTIONS TO STOP DRIVING YOUR VEHICLE..." HOWEVER, THEY DO NOT HAVE REPLACEMENT PARTS YET FOR THIS VEHICLE AT THE MECHANIC SHOP THAT I HAVE USED FOR MANY YEARS! MY COMPLAINT IS THAT I AM NOW AFRAID TO DRIVE THIS CAR, MY MAIN SOURCE OF TRANSPORTATION AS A RETIREE WIDOW. IN ADDITION, I AM AT A LOSS AS TO WHY THIS AIRBAG WAS NOT REPLACED WHEN THE PASSENGER SIDE AIRBAG IN THESE VEHICLES WAS REPLACED BACK IN 2018. I AM JUST LUCKY THAT THE AIRBAG WAS NOT DEPLOYED WHEN I HAD A FRONT END COLLISION IN LATE 2012. I AM ASKING THAT THESE PARTS BE MADE AVAILABLE ASAP BECAUSE FRANKLY, I AM DISAPPOINTED IN FORD'S RESPONSE ONCE AGAIN TO THIS VERY SERIOUS SITUATION. THERE IS NO LONGER ANY EXCUSE FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413549April 23, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT STATED THAT FAILURE OCCURRED INTERMITTENTLY AT VARIOUS SPEEDS, SOMETIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO BE DIAGNOSED. THE MECHANIC STATED THAT THE BRAKING SYSTEM MALFUNCTIONED, THE ANGLE SENSOR, BRAKE PEDAL FIELD SIMULATOR AND THE ABS VALVE ALL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413309April 22, 2021
AIR BAGS, SERVICE BRAKES
MY [XXX] VEHICLE IS UNDER TWO RECALL NOTICES. ONE IS FOR FAULTY BRAKES, THE OTHER FOR A FAULTY DRIVER'S SIDE AIRBAG. I BELIEVE THE NHTSA NEEDS TO CAREFULLY CONSIDER THE CONSEQUENCES OF THIS COMBINATION OF DEFECTS. RIGHT WHEN YOU NEED THE ABS PROTECTION THE SYSTEM COULD FAIL POTENTIALLY CAUSING A CRASH AND AIRBAG DEPLOYMENT. THIS COULD KILL THE DRIVER AND OTHERS IN THE CAR. UNLIKE THE PASSENGER SIDE AIRBAG RECALL, THIS DEADLY COMBINATION RENDERS THE VEHICLE UNSAFE TO DRIVE. RECOMMEND NHTSA ORDER FOMOCO TO PROVIDE SUITABLE ALTERNATE TRANSPORTATION TO AFFECTED CAR OWNERS UNTIL RECALL REPAIRS CAN BE EFFECTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412994April 20, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. STEVEN'S 112 FORD (507 NY-112, EAST PATCHOGUE, NY 11772) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO A LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408521April 17, 2021
SERVICE BRAKES
MANUFACTURER RECALL NUMBER19S54 NHTSA RECALL NUMBER19V904 LIST 12/2019 AND STILL NO REMEDY AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407841April 13, 2021
SERVICE BRAKES
NHTSA RECALL NUMBER: 19V904 APPLIES TO MY VEHICLE AND IS NOW OVER A YEAR OLD. THE MANUFACTURER HAS YET TO ISSUE A REMEDY. THIS IS FAR TOO LONG FOR A RECALL TO BE IN PLACE AND STILL NOT HAVE A FIX. FURTHERMORE, THE VEHICLE NOW HAS A SECOND RECALL, 21V158. HOW LONG WILL THIS ALL TAKE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407384April 10, 2021
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
I WAS AT A STORE FOR A WHILE I CAME OUTSIDE I CRANK MY CAR PUT THE CAR IN REVERSE SIMULTANEOUSLY THE TRACTION CONTROL LIGHT THE ABS SYSTEM LIGHT CAME ON ALONG WITH THE POWER STEERING GOING OUT I DID SEE. THIS IS ALL THE SYMPTOMS OF A RECALL BUT IT IS NOT ASSOCIATED WITH MY VIN NUMBER NOW THE DEALERSHIP THAT HAS MY VEHICLE HAS SERVICE THREE OTHER RECALLS WHERE IS SERVICING THREE OTHER RECALLS THAT HAS TOLD ME THAT NOW I WILL HAVE TO PAY $3,500 FOR A RACK AND PINION REPLACEMENT AND WHATEVER THIS RECALL CAUSES FOR MY BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406888April 7, 2021
UNKNOWN OR OTHER
POWER STEERING ASSIST FAIL AT 133000 MILES. I WAS JUST STARTING MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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