Mercury Cougar Complaints

1,886 consumer complaints on file.

#10237070August 5, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE REAR SEAT BELTS FAILED TO PROPERLY SECURE THE CHILD SAFETY SEAT OR AN OCCUPANT. HE STATED THAT THE FAILURE COULD POSSIBLY BE DUE TO THE LATCH. THE VEHICLE HAS NOT YET BEEN TAKEN TO AN AUTHORIZED DEALER. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 66,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236444July 30, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO PULL OVER AND WAITED A FEW MINUTES. SHE WAS ABLE TO RESTART THE VEHICLE WITHOUT ANY TROUBLE. THE FAILURE OCCURRED ONCE MORE AFTER THE FIRST FAILURE. THE DEALER STATED THAT THE FUEL WAS BEING BLOCKED FROM ENTERING THE ENGINE. UPON FURTHER INVESTIGATION, THE DEALER STATED THAT NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE) APPLIED TO HER PARTICULAR YEAR, MAKE, AND MODEL VEHICLE, WHICH THEY BELIEVED TO BE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000 AND CURRENT MILEAGE WAS 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232268June 25, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 15 MPH, THE VEHICLE BEGAN TO HESITATE AND THEN STALL. OCCASIONALLY, ONCE THE VEHICLE IS STARTED, THE ENGINE REVS RANDOMLY AND LOUDLY, AND DOES NOT RUN SMOOTHLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), BUT HIS VIN WAS NOT INCLUDED IN THE RECALL. HE BELIEVES THAT IF THE FAILURES ARE IDENTICAL, HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 61,500 AND CURRENT MILEAGE WAS 63,000. UPDATED 07/15/08 *BF UPDATED 07/15/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231989June 23, 2008
FUEL SYSTEM, GASOLINE
I HAVE A 2002 MERCURY COUGAR THAT HAS SEVERE STALLING, ROUGH IDLE AND EXTREME SURGING WHILE DRIVING OF AT IDLE. THE VEHICLE HAS STALLED WHILE MY DAUGHTER WAS DRIVING MANY TIMES. I DID A SEARCH AND FOUND CAMPAIGN #04V421000 ON YOUR WEBSITE AND THIS CAR EXHIBITS ALL THE SIGNS DETAILED OUT IN THE CAMPAIGN. I CALLED MY DEALER (DAVE KNAPP FORD) AND THE SERVICE MANAGER DID A VIN SEARCH AND SAID THIS VEHICLE WASN'T INCLUDED IN THIS CAMPAIGN. MY COMPLAINT IS THAT MY VEHICLE FITS THESE SYMPTOMS TO A "T" AND THAT, I BELIEVE THAT IS SHOULD BE COVERED, ESPECIALLY IF IT'S A KNOWN PROBLEM! BY THE WAY, THIS HAS BEEN OCCURRING FOR SEVERAL MONTHS NOW AND I AM FEARING FOR MY DAUGHTERS SAFETY. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231582June 19, 2008
SUSPENSION, POWER TRAIN:CLUTCH ASSEMBLY, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LOSE POWER WHILE DRIVING, WHICH MADE IT DIFFICULT TO STEER THE VEHICLE. HE EXPERIENCED DIFFICULTLY PULLING THE VEHICLE TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY 15 MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND OPERATED NORMALLY. HE DROVE THE VEHICLE HOME AND LATER CALLED THE DEALER. THE DEALER ADVISED HIM TO BRING IN THE VEHICLE AND THEY MADE REPAIRS AT THE COST OF $697. THE FAILURE WAS IDENTIFIED AS BEING INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE COULD CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED AND CAUSE THE ENGINE TO STALL. THE FAILURE MILEAGE WAS 84,000 AND CURRENT MILEAGE WAS 86,000. UPDATED 07/16/08*LJ THE BUSHINGS AND CLUTCH WERE WORN. THE FUEL PUMP AND FUEL SENDER WERE REPLACED. THE ENGINE LIGHT WAS ON. THE DEALER REPLACED A LEAKING INTAKE. UPDATED 07/16/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227130May 9, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE ATTEMPTING TO MAKE A TURN AND/OR WHEN DRIVING FORWARD, THE VEHICLE SHUTS OFF. THE FAILURE OCCURS INTERMITTENTLY AND AT VARIOUS SPEEDS. THE VEHICLE MUST BE RESTARTED AND OPERATES NORMALLY UNTIL THE NEXT OCCURRENCE. NO WARNING LIGHTS ARE ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE WAS INCLUDED IN A RECALL FOR THE FUEL SYSTEM, GASOLINE, BUT THE CONTACT HAD THE RECALL REPAIR PERFORMED TWO YEARS AGO. THE MANUFACTURER INFORMED HER THAT SINCE THE REPAIRS WERE MADE UNDER THE RECALL, SHE WOULD BE RESPONSIBLE FOR THE COST OF THE NEW REPAIRS. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 102,000 AND CURRENT MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223251April 3, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE ENGINE WOULD HESITATE AND STALL INTERMITTENTLY. THE VEHICLE WOULD ALSO LOSE POWER AND SURGE AS IF IT WOULD FAIL WHILE DRIVING. WHILE DRIVING UPHILL AT 65 MPH, THE VEHICLE WOULD APPEAR SLUGGISH AND THEN OPERATE NORMALLY AGAIN. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURES AS DESCRIBED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THERE WERE NO RECALLS, AND THE CONTACT WOULD BE CHARGED FOR A DIAGNOSTIC. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 126,325 AND FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222903March 31, 2008
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, VEHICLE SPEED CONTROL:CRUISE CONTROL, STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
I AM THE ORIGINAL OWNER OF A 1999 MERCURY COUGAR AUTOMATIC V6. I HAVE NEVER BEEN IN AN ACCIDENT WITH THE VEHICLE, BUT CONTINUE TO HAVE MECHANICAL PROBLEMS. LIKE OTHER 1999 ' 2000 MERCURY COUGAR OWNERS I WORRY ABOUT THE SAFETY OF DRIVING A VEHICLE WITH MORE PROBLEMS THAN CAN COST EFFECTIVELY BE FIXED. MY LIST OF BROKEN ITEMS INCLUDE THE RADIO, POWER WINDOW REGULATOR, O2 SENSORS, TRANSMISSION AT 59,000 MILES, DASHBOARD LIGHTS (LOW COOLANT AND CHECK ENGINE), DOOR/WINDOW LEAKY SEAL ISSUES, ENGINE MISFIRE (DECREASED ACCELERATION) AND NOW MY CRUISE CONTROL AND TURN SIGNALS DO NOT WORK. UPON RESEARCHING THE RECALL FOR CRUISE CONTROL FIRES DEALING WITH FORD PRODUCTS I FOUND THAT I AM AMONG OTHER DISGRUNTLED COUGAR OWNERS. FORD/MERCURY OR FORD TECHNICIANS HAVE NOT DONE A SATISFACTORY JOB LETTING OWNERS KNOW OF RECALLS THAT NEED ATTENTION. MY LATEST CONCERN IS THAT MY COUGAR MIGHT START ON FIRE, PER MY COMPLAINT WITH FORD; THEY SEE NO THREAT WITH MY CRUISE CONTROL ISSUES AND SUGGESTED I CONTACT THE NHTSA WITH MY COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221581March 18, 2008
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
ENGINE HESITATION, LOSS OF POWER, SURGING AND STALLING LEADING TO NEAR MISSES IN TRAFFIC ,AT STOP LIGHTS & WHILE TURNING A CORNER. FORD AND THEIR DEALERS CLAIM THAT THEIR RECALL # 04V421000 HAS EXPIRED AND DOES NOT APPLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220688March 10, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ENGINE LIGHT CAME ON, THEM BATTERY LIGHT. A NEW BATTERY WAS INSTALLED BUT AFTER A FEW DAYS THE BATTERY AND ENGINE LIGHT CAME ON AGAIN. ALTERNATOR WAS CHECKED AND FOUND TO BE IN PERFECT ORDER. EVENTUALLY ONE DAY ALL THE PANEL LIGHTS JUST WENT DIM AND THE CAR SHUT OFF TOTALLY. CAR WAS TOWED TO DEALER WHERE I WAS TOLD THAT I NEEDED AN ALTERNATOR AT THE COST OF $550. I AGREED. GOT THE CAR DROVE IT FROM THE DEALER THE ENGINE LIGHTS AND BATTERY LIGHTS CAME BACK ON THAT VERY SAME DAY. CALLED THE DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR THE ELECTRICAL SYSTEM TO ADJUST. I DROVE IT FOR ONE WEEK AND THE CAR SHUT OFF AGAIN. I HAD IT TOWED AGAIN. DEALER SAID IT WAS FIXED AND THAT I SHOULD NOT HAVE ANY PROBLEMS WITH IT. IT'S HAS HAPPENED OVER AND OVER AGAIN SINCE THEM. I DON'T KNOW WHAT ELSE TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219510February 27, 2008
POWER TRAIN
2000 MERCURY COUGAR WITH TRANSMISSION PROBLEMS. CONSUMER STATES THAT THE TRANSMISSION HESITATES WHEN PUTTING IT INTO GEAR, JERKS WHEN MOVING FORWARD. HE ALSO STATES THAT TRANSMISSION FLUID ON THE GROUND WAS NOTICED. *KB A LOCAL TRANSMISSION SHOP DIAGNOSED THE PROBLEM AS METAL FILLINGS IN THE TRANSMISSION FLUID AS WELL AS BAD SEALS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219440February 19, 2008
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. WHILE DRIVING 45 MPH, THE EXTERIOR LIGHTS BECAME DIM. THE EXTERIOR LIGHTS ALSO DIMMED IMMEDIATELY WHEN THE CONTACT BEGAN DRIVING. THE FAILURE OCCURRED INTERMITTENTLY. THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS ALSO FLICKERED AND DIMMED, BUT THEN ILLUMINATED TO FULL CAPACITY. THE FAILURE IS DIRECTLY RELATED TO NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES); HOWEVER, THE DEALER STATED THAT THE VIN WAS NOT INCLUDED. THE CURRENT MILEAGE WAS 80,000 AND FAILURE MILEAGE WAS 79,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217392February 7, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING BETWEEN 55-60 MPH, ALL OF THE VEHICLE LIGHTS BEGAN FLICKERING. THE VEHICLE FAILED THREE TIMES AND WAS TOWED TO A MECHANIC. THE MECHANIC STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. WHEN THE ALTERNATOR WAS REPLACED, THE VEHICLE LIGHTS STILL FLICKERED. THE CONTACT WAS INFORMED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM: BATTERY: CABLES). THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216737February 1, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2000 MERCURY COUGAR WITH 76,000 MILES ON IT AND THE SUNROOF HAS FAILED COMPLETELY. TOOK THE CAR BACK TO DON THOMPSON LINCOLN MERCURY AND THEY MADE ME AWARE THAT THE SUNROOF WAS BUILT WITH A PLASTIC RAIL TO OPEN IT, THIS PLASTIC IS TO WEAK FOR THE METAL ROOF IT HOLDS AND CANNOT SUSTAIN THE WEIGHT. IT WAS MENTIONED THIS HAS BEEN A COMMON PROBLEM, AND THE PRICE TOO FIX IT WAS $1300 JUST FOR THE PARTS. AFTER CONTACTING FOD DIRECTLY THEY TOLD ME NOTHING COULD BE DONE BECAUSE THE WARRANTY WAS NO LONGER IN EFFECT, AND THEY APOLOGIZED FOR ME BEING STUCK WITH THIS. STILL NOT FIXED AND WHEN DRIVING OVER 55 MPH THE SUNROOF FLIES OPEN, CAUSING A LOUD SOUND TO PRODUCE DISTRACTING ME FROM DRIVING. THE BUTTON TO OPEN IT NO LONGER WORKS, LEAKS ON HEAVY RAINY NIGHT WHICH IS RUINING THE INTERIOR WHICH WILL COST MORE MONEY THAT I DON'T HAVE, AS IT IS I CAN'T AFFORD TO FIX THE SUNROOF. BAD CHOICE FOR FORD/MERCURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216394January 29, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE IDLING, THE ENGINE REVS AND THE VEHICLE ACCELERATES ON ITS OWN. THE DEALER STATED THAT NO RECALLS WERE AVAILABLE; HOWEVER, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 99V194000 (VEHICLE SPEED CONTROL). IN ADDITION, THE CHECK ENGINE LIGHT REMAINS ILLUMINATED FOR WEEKS AT A TIME. NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE) WAS REFERENCED. THE CONTACT STATED THAT WHEN THE VEHICLE IS STARTED AND THE DOORS ARE SHUT, THE POWER DOOR LOCKS AUTOMATICALLY LOCK. ALSO, THE DOORS AUTOMATICALLY LOCK WHILE DRIVING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 99V226000 (LATCHES/LOCKS/LINKAGES: DOORS:LATCH). THE CURRENT MILEAGE WAS 114,000 AND FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214889January 15, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
PURCHASED THIS USED VEHICLE -- 3 DAYS LATER, CAR WOULD NOT START -- MOTOR TURNED OVER, IF WAS NOT GETTING GAS. BROUGHT GAS TO THE CAR, IT HAD ONLY 1/4 OF A TANK, PUT MORE GAS IN, IT EVENTUALLY STARTED. TOOK IT FOR A DIAGNOSTIC TEST -- FUEL PUMP NOT FUNCTIONING CORRECTLY. RECALL 04N02 WAS ISSUED FOR THIS MODEL/YR CAR, NOT THIS VEHICLE VIN NUMBER, THEREFORE FORD WILL NOT STAND BEHIND THIS CAR PROBLEM AND PAY TO HAVE IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215075January 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
AUTOMATIC TRANSMISSION FAILURE AT 85,000 MILES UNDER NORMAL OPERATION AND MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214703January 14, 2008
ENGINE AND ENGINE COOLING
INTAKE MANIFOLD CRACK AND ANTI-FREEZE SPILLING OUT AND A LOT OF STEAM SMOKE WHILE I WAS DRIVING,CAR IN SHOP NOW A IT WILL COST ME $600.00 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214733January 14, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE VEHICLE WOULD HESITATE AND SURGE WITHOUT WARNING WHILE DRIVING BETWEEN 45-65 MPH. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER. THE THROTTLE CONTROL SENSOR AND FUEL FILTERS WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE CURRENT AND FAILURE MILEAGES WERE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213808January 5, 2008
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING MY 1996 COUGAR THIS PAST SEPTEMBER, WHICH HAS ONLY 40,360 MILES ON IT AND IS STORED MOST OF THE YEAR FOR THE PURPOSES OF COLLECTING AND PRESERVING THE VEHICLE INDEFINITELY, AT LOW SPEEDS I NOTICED THE OBVIOUS SIGN OF COOLANT AND THE SMELL OF COOLANT COMING FROM UP UNDER THE HOOD. I THEN SHUT THE VEHICLE DOWN RIGHT AWAY AND DISCOVERED COOLANT RUNNING ONTO THE GROUND BELOW. NOW, BEING OF AN EXPERIENCED NATURE WITH AUTOMOBILES AND USING CLOSE OBSERVATION OF THE PROBLEM IT APPEARED TO BE EMANATING FROM THE FRONT OF THE INTAKE MANIFOLD. I THEN DISCOVERED AFTER THE FACT THAT THESE 4.6 LITER ENGINES ARE NOTORIOUS FOR THIS INTAKE CRACKING PROBLEM, SO NOW I WILL BE PURCHASING AN UPGRADED AND IMPROVED INTAKE FOR AROUND $223.00 THAT IS DESIGNED AS A REPLACEMENT FOR THIS DEFECTIVE MANIFOLD. I THEN HAD MY VEHICLE TOWED TO MY PLACE OF RESIDENCE AT THE COST OF AROUND $100.00 QUESTION IS? WHY THEN AM I ONE OF THOSE OWNERS THAT WERE NOT GIVEN THE OPPORTUNITY TO GET A COVERED REPLACEMENT WHEN IT IS VERY APPARENT THAT MY YEAR 1996 MERCURY COUGAR SHOULD HAVE BEEN INCLUDED IN THE 4.6 ENGINES RECALL. THIS COULD HAVE BEEN A DISASTROUS SITUATION DAMAGING OR SHORTENING THE LIFE OF A WELL CARED FOR ENGINE. THE INTAKE MANIFOLD IS SIMPLY NOT A COMPONENT THAT SHOULD FAIL, I REALIZE THAT THIS DOESN'T APPLY TO EVERY COMPONENT ON A VEHICLES ENGINE BUT IT DOES AND SHOULD APPLY TO THIS COMPONENT BECAUSE OF THE IMPORTANCE OF THIS PART, SINCE THE POTENTIAL COST INCURRED TO AN OWNER IF IT OVERHEATS THE ENGINE COULD BE QUITE HIGH AND THIS IS COMPLETELY SOLVABLE BY PROPER COMPONENT DESIGN AS IS WELL PROVEN WITH GOOD DESIGNS IN THE MANY AUTOMOBLES PRODUCED IN PAST YEARS. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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