Mercury Cougar Complaints

1,886 consumer complaints on file.

#10213278December 31, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE ENGINE HESITATES AS IF THERE IS NO GAS FLOW. THE DEALER STATED THAT A DIAGNOSIS WAS NEEDED; HOWEVER, THE CONTACT STATED THAT A PREVIOUS DIAGNOSIS DID NOT FIND ANY FAILURES. THE REPAIR SHOP CHANGED THE ENGINE OIL, REPLACED THE FILTER, AND CLEANED THE FUEL INJECTION, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER IS AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN RECALL NUMBER 04N02. THE FAILURE MILEAGE AND DEALER INFORMATION WERE UNAVAILABLE. THE CURRENT MILEAGE WAS 106,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213042December 28, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER IT WAS PARKED OVERNIGHT. THE DEALER STATED THAT THE FUEL PUMP CAUSED THE FAILURE. AS OF DECEMBER 28, 2007, THE DEALER HAD NOT REPLACED THE FUEL PUMP. THE DEALER STATED THAT HIS VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CURRENT AND FAILURE MILEAGES WERE 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210388November 30, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUTTERED RAPIDLY, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE VEHICLE COMPLETELY STALLED. THE LOCAL DEALER RESET THE P-CODES. SEVERAL MONTHS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ANOTHER DEALER. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210036November 27, 2007
TIRES, TIRES:TREAD/BELT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAVE FIRESTONE FIRE HAWK TIRES ON MY 2002 MERCURY COUGER XR. THE TIRE MODEL NUMBER IS 215-50-17. MY CAR HAS 44,000 MILES ON IT. I BOUGHT IT NEW AND I HAVE HAD 5 FLAT TIRES ON THE FRONT TWO TIRES OF MY CAR. THE REAR TIRES HAVE 44,000 MILES ON THEM. EACH TIME I GET A FLAT TIRE, THE TIRE IS SHREDDED IN THE INSIDE AND I HAVE BEEN LUCKY THAT I WAS DRIVING IN THE CITY NOT GOING VERY FAST. I HAVE BEEN TOLD EVERY TIME THAT MY TIRE PRESSURE MUST BE LOW AND THEREFORE CAUSED A FLAT. I GOT MY 5TH FLAT TIRE IN 4 YRS ON 11/22/07 (THANKSGIVING). MY TIRES HAD JUST BEEN CHECK WHEN I GOT MY OIL CHANGE TWO WEEKS BEFORE, BUT I STILL GOT A FLAT TIRE. I HAD JUST BEEN DRIVING ON A HWY GOING 65MPH AND I AM THANKFUL IT DIDN'T HAPPEN THEN, I AM DISABLED AND THE ROAD I HAD BEEN DRIVING ON WAS IN THE MIDDLE OF NO WHERE. SOON AFTER I RETURN TO TOWN I GOT A FLAT TIRE. MY HUSBAND WAS THEN IN THE CAR WITH ME. I TOOK THE TIRE IN TO POMPS TIRES THE SAME PLACE I HAVE ALWAYS TAKEN THEM, AND THE TIRE WAS AGAIN SHREDDED. I AM NOT SURE IF ANYONE ELSE HAS HAD THIS PROBLEM BUT I TRULY THINK THESE TIRES ARE DEFECTIVE AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209465November 16, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN HESITATING, STALLING, AND THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT CONTINUED TO HESITATE UNTIL FUEL WAS ADDED. THREE WEEKS PRIOR TO THE FAILURES, THE VEHICLE STALLED AFTER SHIFTING THE GEAR INTO NEUTRAL. SHE ENGAGED THE ACCELERATOR PEDAL TO PREVENT THE VEHICLE FROM STALLING. THREE DAYS AGO, THE VEHICLE WOULD NOT START. A DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 76,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207298October 29, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE VEHICLE WOULD NOT START AND IT WAS JUMPED BY AAA. THE VEHICLE WAS DRIVEN TO THE REPAIR SHOP AND THEY STATED THAT THE CABLE THAT CONNECTED THE BATTERY TO THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES), EVEN THOUGH THE VEHICLE WAS MANUFACTURED WITHIN THE MANUFACTURE DATES. THE VEHICLE WAS MANUFACTURED IN APRIL OF 2000. THE CURRENT AND FAILURE MILEAGES WERE 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206826October 24, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
LOSS OF POWER, SURGING, SO I TOOK TO DEALER THEY CHANGED FUEL PUMP SUPPOSEDLY AND FILTER AND TRANSMISSION FLUID. ONE WEEK LATER I TOOK IT BACK BECAUSE IT CONTINUED TO DO THE SAME, THEY SAID THEY CHECKED A WIRE TO FUEL PUMP AND CHANGED A SPARK PLUG, AND HERE IT IS ANOTHER WEEK WITH THE SAME SYMPTOMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205706October 15, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 30 MPH, THE FRONT PASSENGER SIDE CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE ROAD CONDITIONS WERE NORMAL. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE DRIVER WAS TRANSPORTED VIA AMBULANCE TO THE EMERGENCY ROOM. SHE WAS NOT WEARING A SEAT BELT AND SUSTAINED A HEAD INJURY AND RECEIVED STITCHES TO HER LIP. THE CURRENT AND FAILURE MILEAGES WERE 86,000. *UPDATED 12/12/2007 *BF THE CONSUMER WANTS TO KNOW WAS THERE A MALFUNCTION WITH THE AIR BAGS? UPDATED 12/12/07 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10205576October 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
BRAKES CONTINUE TO GRIND EVEN AFTER REPLACEMENT. TRANSMISSION SURGES AND HESITATES UPON ACCELERATION CAUSING UNEXPECTED INCREASES IN SPEED. TRANSMISSION ALSO SLIPS IN AND OUT OF GEARS RANDOMLY. ALL OF THESE PROBLEMS COULD LEAD TO A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204450September 29, 2007
AIR BAGS
MY DAUGHTER HIT THE BACK OF A SCHOOL BUS IN MAY OF 2006 IN WHICH THE AIR BAGS DID NOT DEPLOY. LAST NIGHT SHE BARELY SCRAPED HER RIM ON A CURB AND BOTH AIR BAGS WENT OFF AND CRACKED THE WINDSHIELD. THIS MUST HAVE BEEN FAULTY AIR BAGS FROM THE START BECAUSE THEY SHOULD HAVE WENT OFF IN THE FRONT END COLLISION SHE HAD, AND SHOULD NOT OF RELEASED WHEN SHE HIT HER RIM ON A CURB. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10203174September 17, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL*THE CONTACT OWNS A 1993 MERCURY COUGAR. WHILE DRIVING 75 MPH, THE INSTRUMENT PANEL LIGHTS AND THE HEADLIGHTS DIMMED. THE CONTACT ALSO NOTICED SMOKE RISING FROM THE DASHBOARD. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW HEADLIGHT SWITCH AND THEY MADE THE REPAIR. APPROXIMATELY ONE YEAR LATER, THE FAILURE RECURRED. THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V275000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH). THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 189,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10203257September 17, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THERE WAS A RECALL ON THE ALTERNATOR BATTERY CABLE. WHEN THE BATTERY SHORTS OUT, IT CATCHES FIRE AND ALSO SHORTS OUT THE ALTERNATOR. WHILE DRIVING 35 MPH, THE CABLE CAUGHT FIRE, BUT IT EXTINGUISHED ON ITS OWN. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT HIS VIN WAS NOT INCLUDED IN ANY RECALLS. THE CONTACT PAID FOR THE REPAIR AND WANTS TO BE REIMBURSED. FORD REFUSES TO REIMBURSE HIM AND ADVISED HIM TO CALL NHTSA. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10202089September 6, 2007
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. IN 2003, THE ENGINE FAILED WHEN FUEL WAS PRESENT IN THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED UNDER WARRANTY. CURRENTLY, FUEL IS NOT ABLE TO ENTER INTO THE ENGINE. THE VEHICLE WILL START AND THEN SHUT OFF. A DIAGNOSTIC TEST HAS NOT BEEN PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAS ALSO HAD ELECTRICAL FAILURES, WHICH CAUSED THE BATTERY TO FAIL FOUR TIMES IN FOUR YEARS. THE BATTERY CABLE HAS BEEN RETIGHTENED SEVERAL TIMES AND REPLACED ONCE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 99,000 AND FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199512August 14, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. IN 2006, THE CONTACT WAS INVOLVED IN A CRASH AND WAS STRUCK BY SIX VEHICLES. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ON THE INSTRUMENT PANEL. HE STATED THAT HE HAS BEEN INVOLVED IN NUMEROUS CRASHES DUE TO DODGING ROAD DEBRIS, WHICH CAUSED HIS VEHICLE TO BE REAR ENDED AND CRASH INTO A TREE. THE AIR BAGS HAVE NEVER DEPLOYED IN ANY OF HIS CRASHES. THE DEALER AND THE MANUFACTURER HAVE NOT OFFERED ANY ASSISTANCE AND STATED THAT NOTHING COULD BE DONE DUE TO THE LACK OF SAFETY RISK. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 51,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10199412August 13, 2007
FUEL SYSTEM, GASOLINE
MY CAR IS HESITATING, WITH SURGING AND LOSS OF POWER, JUST AS THE "RECALL" STATES. HOWEVER, UPON CALLING FORD AND DEALERSHIPS, I FIND OUT THAT ALTHOUGH THE RECALL THAT HAS BEEN ISSUED IS FOR MY CAR AND HAS THE EXACT PROBLEMS THAT ARE STATED, ACCORDING TO FORD THERE IS NO RECALL AND IT WILL NOT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198328August 2, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL PUMP FAILED ON HER VEHICLE. FORD INFORMED HER THAT A RECALL REPAIR WAS PREVIOUSLY PERFORMED ON THE VEHICLE. THE CONTACT WENT TO THE CORPORATE FORD OFFICE AND WAS INFORMED THAT THE REPAIR HAD NOT BEEN PERFORMED. SHE ALSO STATED THAT THE ENGINE OCCASIONALLY STALLED AND ONE OF THE STRUTS FAILED DURING A TEST DRIVE AT 60 MPH. THE VEHICLE WAS EVENTUALLY TOWED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 110,125 AND FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197835July 30, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE DRIVING 55 MPH, THE ENGINE BEGAN MAKING A KNOCKING SOUND AND EVENTUALLY FAILED. NO WARNING LIGHTS ILLUMINATED AND THE TEMPERATURE GAUGE DID NOT INDICATE ANYTHING ABNORMAL. THE VEHICLE BEGAN SMOKING ONCE THE CONTACT PULLED OVER AND SHE NOTICED RADIATOR FLUID LEAKING. AFTER RESTARTING THE VEHICLE, ALL OF THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND THEY STATED THAT A NEW ENGINE WAS NEEDED. SHE TOOK THE VEHICLE TO MIDAS FOR A SECOND OPINION AND WAS INFORMED AGAIN THAT HER VEHICLE NEEDED A NEW ENGINE. THE CURRENT AND FAILURE MILEAGES WERE 75,000. UPDATED 02/01/08. *LJ THE HEAD GASKETS WERE LEAKING WHICH ALLOWED RADIATOR FLUID TO MIX WITH THE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197683July 27, 2007
FUEL SYSTEM, GASOLINE
I DISCOVERED INFO REGARDING RECALL ON MY 2002 MERCURY COUGAR FUEL SYSTEM ON LINE AFTER RESEARCHING SLUGGISHNESS AND EGR FAILURE IN EMISSIONS TEST. I CALLED FORD FOR INFO ON RECALL AND DISCOVERED THEY WILL NOT HONOR IT ON MY VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197490July 25, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. HE STATED THAT THE SUNROOF SHIFTED TO THE SIDE AND HE HEARD A CRACK WHEN HE ATTEMPTED TO OPEN IT, WHICH CAUSED THE BRACKET TO BREAK. THE PROBLEM OCCURRED ON TWO OCCASIONS. APPROXIMATELY ONE YEAR AGO THE TRACK AND BRACKET WERE REPLACED HOWEVER THE SUNROOF WOULD NO LONGER CLOSE. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197452July 25, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1991 MERCURY COUGAR. THE CONTACT SMELLED SOMETHING BURNING WHILE DRIVING 50 MPH. THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS DIMMED AND THE HEADLIGHTS BEGAN TO FLICKER. THE DEALER STATED THAT THE CIRCUIT BREAKER HAD A SHORT CIRCUIT. RECALL NUMBER 99V275000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH) WAS FOUND. THE CURRENT AND FAILURE MILEAGES WERE 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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