Mercury Cougar Complaints

1,886 consumer complaints on file.

#10197180July 23, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I HAVE A SMELL IN THE CAR AFTER AGGRESSIVE DRIVING, AND THE TSB # IS 00252 AND NHTSA IS 616819. WHAT IS CAUSING THIS SMELL, IT JUST STARTED. ALSO WHAT IS NHTSA # 10004066 TSB # 17174. HESITATION I KNOW, WHAT IS MAKING IT HESITATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197209July 23, 2007
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 25 OR 65 MPH, THE VEHICLE SPEEDS UP, SLOWS DOWN, AND THEN SHUTS OFF COMPLETELY. THE VEHICLE IS CURRENTLY AT THE SHOP, WHERE THE FUEL PUMP AND DELIVERY MODULAR HAVE BEEN REPLACED FIVE TIMES. THE MECHANIC STATED THAT THE WIRING WAS NOT MAKING THE PROPER CONNECTION TO THE MODULAR. THE CURRENT MILEAGE IS 84,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195384July 5, 2007
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE ENGINE REVS VERY HIGH AND THEN THE VEHICLE BEGINS TO JERK. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS, BUT THEY HAVE BEEN UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CONTACT INFORMED THE MANUFACTURER ABOUT THE FAILURE AND MENTIONED THAT THE DEALER CHANGED SEVERAL PARTS. THE MANUFACTURER STATED THAT THERE WERE NO CURRENT RECALLS OR SERVICE BULLETINS FOR THIS FAILURE. THE SERPENTINE BELT, THROTTLE ASSEMBLY, AND VACUUM TUBE WERE REPLACED, BUT THE FAILURE PERSISTS. THE CURRENT AND FAILURE MILEAGES WERE 183,000. THE CONSUMER STATED BELIEVES DEALER CHARGED FOR UNNECESSARY REPAIRS, INACCURATE DIAGNOSTICS, AND FINANCIAL BURDEN FOR CAR RENTALS AND WANTS TO BE REIMBURSED ALL THE OUTPOCKET EXPENSES. UPDATED 09/05/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194990June 29, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT ANY RATE OF SPEED, THE VEHICLE WILL HESITATE, SURGE, AND LOSE POWER. THE DEALER STATED THAT THE VEHICLE IS NOT A PART OF RECALL # 04V421000 (FUEL SYSTEM, GASOLINE). THE VIN AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE IS 69,470 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193915June 21, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE MECHANIC NOTICED OIL LEAKING FROM THE OIL PAN GASKET ONTO THE EXHAUST PIPES. THE MECHANIC STATED THAT THE OIL PAN GASKET MATERIAL WAS DEFECTIVE. THE CONTACT CURRENTLY HAS TO CARRY A FIRE EXTINGUISHER. THE MECHANIC STATED DUE TO THE FAILURE A FIRE COULD OCCUR AT ANY TIME. THE MANUFACTURER STATED THAT NO RECALLS WERE ISSUED AND WOULD NOT REPAIR OR REPLACE THE GASKET. THE CURRENT MILEAGE IS 45,000 AND FAILURE MILEAGE WAS 33,000. THE CONSUMER STATED THE GASKET MATERIALS USED WERE NOT DURABLE AND SOFT ENOUGH. THEY MUST HAVE EXPERIENCED CRACKING DUE TO TEMPERATURE FATIGUE. UPDATED 10/11/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190620May 14, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
AFTER ALL THE PROBLEMS WITH MY 2001 COUGAR I WISH I WOULD HAVE MADE A BETTER CHOICE IN WHAT VEHICLE I BOUGHT. THE ONE RECALL THAT THEY HAD ON THE FUEL PUMP I HAD TO HAVE THAT REPLACED, BUT I AM NOT SURE THEY REALLY FIXED IT BECAUSE IT STILL HESITATED WHEN I ACCELERATING . THE LOW COOLANT LIGHT ON THE DASH WENT ON IN THE WINTER TIME WHEN I FIRST STARTED THE CAR. AFTER I DRIVING A BIT THE LIGHT WILL JUST TURN OFF. SO HOW THE AM I SUPPOSE TO KNOW WHEN THERE REALLY WAS A COOLANT PROBLEM IF THE LIGHT JUST WENT ON. THEN, THE TRANSMISSION WENT OUT AT 94,000 MILES WITH NO SIGNS OF IT GOING OUT. I WAS DRIVING ON THE HIGHWAY AT 70 MPH WHEN I PRESSED ON THE GAS PEDAL AND NOTHING HAPPENED, LIKE THE CAR WAS IN NEUTRAL. I TRIED DIFFERENT GEARS AND NOTHING. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD AND HAD TO CALL A TOW TRUCK TO BRING THE CAR HOME AND COST $300.00. I HAD TO FIND A PLACE TO BRING THE CAR TO GET A NEW TRANSMISSION WHICH WAS AT A FORD DEALERSHIP. THEY SAID IT WOULD TAKE ABOUT 3 DAYS TO HAVE IT DONE, AND TURNED OUT TAKING 2 WEEKS BECAUSE THEY DIDN'T KNOW HOW TO PUT THE CORRECT TRANSMISSION IN THE BOX. THEY SENT TWO WRONG TRANSMISSIONS BEFORE FORD FINALLY GOT THE CORRECT TRANSMISSION FOR THE CAR TO THE SHOP. THIS COST ME $3,235.00. TRANSMISSIONS FAILING AT 94,000 MILES WAS RIDICULOUS CONSIDERING ALL PROPER MAINTENANCE WAS DONE WHEN IT WAS NEEDED. THERE WERE STILL OTHER PROBLEMS WITH THE CAR, BUT I COULD NOT FIT ALL THE WORDS ON THIS FORM. I DID NOT BELIEVE ANYTHING WAS DONE AT ALL, AND CUSTOMER SERVICE FROM FORD WAS TERRIBLE. THE NEXT VEHICLE I BUY MOST DEFINITELY WILL NOT BE A FORD AND PROBABLY NOT AN AMERICAN VEHICLE EITHER. WORD OF MOUTH IS VERY POWERFULLY AND PEOPLE THAT I TALK TO ABOUT COUGAR PROBLEMS WILL NEVER BE BUYING A FORD. IF ONLY FORD WOULD CARE A LITTLE AND NOT BE AFRAID TO SPEND SOME MONEY TO MAKE THEIR CUSTOMERS A LITTLE MORE PLEASED WITH THEIR PURCHASE THEN MAYBE PEOPLE WOULDN'T LOOK DOWN SO MUCH ON FORD PRODUCTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190023May 7, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE SUNROOF, BUT WAS UNSUCCESSFUL. WHILE DRIVING 60 MPH, THE SUNROOF OPENED AUTOMATICALLY. THE CONTACT WAS ABLE TO CLOSE THE SUNROOF AND DROVE THE VEHICLE HOME. HE REFERENCED A WEBSITE NAMED COUGARSUNROOF.COM THAT HAS VARIOUS COMPLAINTS ON THE SUNROOF FOR THE MERCURY COUGAR. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189652May 3, 2007
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, ENGINE AND ENGINE COOLING
RECALL OF BRAKE PRESSURE CONTROL. FORD SERVICE CENTER STATES REPAIR WAS DONE ON 12-19-2000, BUT THERE IS NO RECORDS TO CONFIRM. IN ADDITION, THE FUEL SYSTEM RECALL, FORD STATES THAT THERE ISN'T ONE ON MY VEHICLE, HOWEVER, MY VECHICLE DISPLAYS THE SAME SYMPTOMS DESCRIBED UNDER RECALL 04V421000 AND THE CONTINUOUS CHECK ENGINE LIGHT. I HAVE HAD ALL SENSORS REPAIRED THAT CAME UP IN ENGINE DIAGNOSTIC TESTING . ACCORDING TO LAST TEST DONE, READS FUEL IS RUNNING LEAN BUT CAN'T REPAIR BECAUSE NO CODE APPEARS FOR THAT TO SHOW WHERE PROBLEM LIES. I HAVE HAD FUEL SYSTEM FLUSHED TO HELP REMEDY PROBLEM. STILL HAVING ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189699May 3, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE METAL SUN ROOF DETACHED FROM THE PASSENGER SIDE OF THE VEHICLE WHILE DRIVING. SHE FURTHER STATED THAT A COMPLAINT WEBSITE WWW.COUGARSUNROOF.COM CONTAINED APPROXIMATELY 800 COMPLAINTS FOR 1999-2002 COUGAR METAL SUN ROOF FAILURES IN A SIMILAR FASHION. SEVERAL OF THE COMPLAINTS STATED THAT THE METAL SUN ROOF ACTUALLY DETACHED FROM THE VEHICLE WHILE DRIVING ON THE HIGHWAY. THE CURRENT AND FAILURE MILEAGES WERE 87,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189537May 2, 2007
FUEL SYSTEM, GASOLINE:DELIVERY
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CURRENT AND FAILURE MILEAGE WERE 77,000. WHILE DRIVING THE VEHICLE THE CONTACT TRIED TO ACCELERATE BUT THE VEHICLE TOOK A LONG TO SHIFT UP TO SPEED. OFTEN TIMES THE VEHICLE WOULD STUTTER AND HESITATE. THE VEHICLE HAD BEEN TAKEN TO THE DEALER, AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V421000 DUE TO THE VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187595April 11, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT'S VEHICLE HAD THE SAME PROBLEMS STATED IN RECALL # 04V421000, REGARDING THE FUEL SYSTEM. THE CONTACT STATED THAT THE VEHICLE HAD A SLOW START AND STALLED WHEN BACKING OUT OF THE DRIVEWAY. THE VEHICLE WAS KEPT PARKED FOR ONE DAY AND THEN RESTARTED BY THE CONTACT. AFTER A WEEK OF DRIVING THE VEHICLE IT STALLED WHILE IDLING AT A STOP SIGN. THE CONTACT STATED THAT THIS WAS AN INTERMITTENT FAILURE, AND THAT THE VEHICLE ALWAYS HAD A SLOW START. THE DEALER STATED THAT THE VIN EXCLUDED THE VEHICLE FROM THE RECALL. THE CURRENT MILEAGE WAS 99,000 AND FAILURE MILEAGE WAS 98,900.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187494April 10, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*- THE CONTACT HAS A 1999 MERCURY COUGAR WITH A FAILURE MILEAGE OF 107,000. WHEN THE CONTACT OPENED THE SUN ROOF SHE HEARD A SNAPPING SOUND. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT SHE HAD TO REPLACE THE SUN ROOF ASSEMBLY. SHE FELT THAT THIS WAS A VERY EXPENSIVE REPAIR FOR A PART THAT ONLY NEEDED A PLASTIC PIECE REPLACED. THE CURRENT MILEAGE WAS 137,000 MILES. *AK THE CONSUMER HAS PROVIDED MULTIPLE PAGES OF VARIOUS CUSTOMERS AND THE PROBLEMS OF THEIR MERCURY COUGARS WHICH ARE LOCATED ON WWW.COUGARSUNROOF.COM AND BROKEN SUNROOF POLL. THE CONSUMER HAS ALSO PROVIDED THE INVOICE WITH AN ESTIMATE FOR REPAIR. UPDATE 05/09/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187004April 4, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE VEHICLE CONTAIND A SAFETY RECALL ON THE FUEL SYSTEM. ON APRIL 3, 2007, WHILE DRIVING APPROXIMATELY 60 MPH ON A RAINY DAY, THE VEHICLE SHUT OFF. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT CURRENTLY REMAINED. THE FAILURE OCCURRED TWICE IN THE LAST FOUR MONTHS. THE MECHANIC STATED THAT THE FUEL SYSTEM COULD BE REPAIRED IF IT WAS PAID FOR BY THE CONTACT. THE CURRENT MILEAGE IS 115,000 AND FAILURE MILEAGE WAS 112,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186756April 2, 2007
EXTERIOR LIGHTING:HEADLIGHTS
TL*-THE CONTACT OWNS A 1999 MERCURY COUPE. HE HAS NOT RECEIVED ANY NOTIFICATION IN THE MAIL STATING THAT THIS PARTICULAR VEHICLE WAS NOT A PART OF THE RECALL, HE WANTED TO NOTE THAT THERE COULD BE A POTENTIAL FAILURE OF THE EXTERIOR HEADLIGHT LENS. THERE HAD BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE WAS 50,600.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186419March 28, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* - THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE PLASTIC TRACK AROUND THE INTERIOR OF THE SUN ROOF WAS DEFECTIVE. THE PLASTIC WHICH HELD THE SUNROOF IN PLACE BROKE, AND THERE WAS NO OTHER WAY TO HOLD THE SUN ROOF IN PLACE WITHOUT THIS FEATURE. THE FAILURE MILEAGE WAS 70,000, AND THE CURRENT MILEAGE WAS 80,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186204March 26, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*- THE CONTACT STATED THAT ON MARCH 14, 2007 SHE BEGAN TO SMELL FUMES IN THE 1993 MERCURY COUGAR. THE VEHICLE WAS TAKEN TO A DEALER, WHO DISCOVERED THAT THERE WAS RECALL 97V159000 CONCERNING THE FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS ON THIS PARTICULAR YEAR, MAKE AND MODEL, BUT THE CONTACTS VEHICLE WAS NOT INCLUDED. *AK THE CONSUMER HAS PROVIDED AN INVOICE FOR REPAIR. UPDATED 05/04/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185275March 16, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION FAILED TO TURN WITH KEY. PUT LUBRICANT (WD-40) IN HOLE AND TAPPED WITH HAMMER UNTIL KEY TURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185203March 15, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE FRONT AND DRIVER'S DOOR LATCH STUCK ON THE VEHICLE, CAUSING THE DOORS NOT TO CLOSE PROPERLY. WHILE MAKING A LEFT TURN THE PASSENGER'S DOOR CAME OPEN. THERE WERE NO INJURIES. THE LOCAL MECHANIC STATED THAT THE DOOR LATCH STUCK THE CURRENT VEHICLE AND FAILURE MILEAGE WERE 146000. *AK UPDATED 04/05/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185234March 15, 2007
ENGINE AND ENGINE COOLING:ENGINE
MY 1999 COUGAR WAS TAKEN IN FOR A TUNE UP RECENTLY. THE SPARK PLUGS WERE REPLACED WITH NEW ONES. APPROXIMATELY 3 WEEKS LATER ONE OF THEM BLEW BECAUSE FORD MADE A DEFECTIVE SPARK PLUG THREAD. NOW I CANNOT GET IT FIXED BECAUSE A FORD SPECIALIST MUST GO THROUGH THE ENGINE TO REPAIR AND IT WILL COST $1300.00. I THOUGHT GETTING A TUNE UP WAS A GOOD THING! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184695March 10, 2007
SERVICE BRAKES, HYDRAULIC
THIS IS THE SECOND TIME I FILED A COMPLAINT, I HAVE HEARD NOTHING BACK ! I STARTED HAVING PROBLEMS WITH THE BRAKING SYSTEM ITS BUMPING THE GAS PEDAL UP AND DOWN WHEN TRYING TO STOP WHICH IN TURN CAUSED ME TO BE IN A CAR CRASH IN DECEMBER 2006 IN CLINTON COUNTY, OHIO. THERE IS A RECALL AND IT NEEDS TO BE FIXED ASAP~! I ALSO FEEL THAT SOMEONE SHOULD CONTACT MY HOME PHONE LISTED ON CONTACT FORM AND LET ME KNOW WHAT'S GOING ON WITH THIS MESS~! YOU CAN DRIVE THE DUMB CAR AND SEE WHAT I AM TALKING ABOUT FOR ALL I CARE, JUST PLEASE CONTACT ME EITHER BY PHONE OR BY EMAIL AT LEAST . THANK YOU VERY MUCH FOR YOUR TIME. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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