Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11387156January 8, 2021
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I OWN AN RV ON A MERCEDES 3500 SPRINTER CHASIS. I HAVE EXPERIENCED NUMEROUS FAILURES THAT CAUSE THE RV TO SPEED UP RAPIDLY AND I HAVE TO TAKE EMERGENCY ACTION TO AVOID AN ACCIDENT. USUALLY, I SHIFT INTO NEUTRAL TO DISENGAGE THE TRANSMISSION. I HAVE ~43,000 MILES ON MY RV AND I HAVE EXPERIENCED THIS ISSUE AND MERCEDES HAS REPLACED THE WHEEL SENSORS 6 DIFFERENT TIMES. ALL MAINTENANCE PERFORMED ON THE VEHICLE HAS BEEN PROVIDED BY A MERCEDES DEALER SERVICE CENTER. DOESN'T SEEM TO MATTER IF I AM DRIVING ON THE FREEWAY OR CITY STREETS, WHEN THE FAILURE HAPPENS, THE VEHICLE STARTS TO ACCELERATE RAPIDLY, RPMS SKYROCKET, THE DASHBOARD GETS THREE TROUBLE INDICATOR LIGHTS THAT COME ON, THE CHECK ENGINE LIGHT COMES ON. I AM PICKING UP THE VEHICLE FROM THE LOCAL MERCEDES DEALER TODAY AFTER JUST HAVING ANOTHER SENSOR FAILURE. I WAS DRIVING ON I-10 WHEN THE MOST RECENT FAILURE OCCURRED. THE VEHICLE BEGAN TO ACCELERATE, RPMS WENT VERY HIGH. VERY SCARY SITUATION. THE "WHEN DID THIS HAPPEN" DATE I'VE ENTERED IS FOR THE MOST RECENT FAILURE. I HAVE EXPERIENCED THIS ISSUE NUMEROUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387017January 7, 2021
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
IT STARTED WITH TRANSMISSION NOT SHIFTING, DASH WARNING LIGHTS FLASHING, NO CRUISE CONTROL ALL WHILE IN MOTION
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11386418January 4, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DRIVING ON A DRY DAY, SMOOTH ROAD, WITH CRUISE CONTROL ON 65MPH AT 7:45PM. THIS VEHICLE IS CONVERTED WITH A THOR 24HL CAMPER ON THE CHASSIS. FIVE HOURS INTO THE DAYS DRIVE THE VEHICLE FLASHED ASR/ESP TRIANGLE - AND JERKED ABRUPTLY BUT INSTANTANEOUSLY BUT REMAINED ON CRUISE CONTROL. 2 SECONDS LATER: ABS LIGHT ON, ASR/BAS LIGHT ON, ESP LIGHT ON CRUISE CONTROL STOPPED FUNCTIONING (FYI - A VERY HEAVY ACCELERATOR PEDAL SPRING MAKES DRIVING DIFFICULT, FOR HOURS ON END, WITHOUT CRUISE WORKING - ESPECIALLY FOR THE OLDER DRIVERS LIKELY TO BE DRIVING THIS RIG.) PULLED OFF THE SIDE OF THE ROAD, SET FLASHERS, AND TURNED OFF ENGINE FOR ONE MIN HOPING TO RESET THE FAULT. TURNED BACK ON - NO CHANGE OFF THEN BACK ON AND THE YELLOW CHECK ENGINE CAME ON STEADY ALONG WITH THREE PREVIOUS AUCTION LIGHTS (ABOVE) VEHICLE HAD EXPERIENCED (WITH THE PREVIOUS OWNER) A PREVIOUS 'WHEEL SPEED SENSOR FAILURE' AND IT WAS REPAIRED. . 'WHEEL SPEED SENSOR FAILURE' APPEAR AT EPIDEMIC LEVELS ON THE TWO RV FACEBOOK GROUPS ASSOCIATED WITH THIS VEHICLE. THE 5TH KEY TURN AFTER INITIAL FAULT AND FAILURE OF CRUISE CONTROL THE THREE LIGHTS WENT OUT BUT THE CHECK ENGINE LIGHT REMAINED ON. ON APPROXIMATELY THE TENTH KEY TURN THE CHECK ENGINE LIGHT WENT OUT. VEHICLE RETURNED FOR SERVICE AT MERCEDES DEALERSHIP 'UNDER WARRANTY'. MY ISSUE LAYS IN THE POTENTIAL FOR THE VEHICLE TO ENTER INTO THE LIMP MODE IF ANOTHER CENSOR SHOWS A FAULT AND I'M ON THE ALASKA HIGHWAY 200 MILES FROM THE NEAREST POSSIBLE SERVICE. DEALER REFUSES TO SHARE TECH DATA CONCERNING RESET OF FAULT CONDITION OR A MERCEDES FIX FOR THIS NOW WELL KNOWN AND DOCUMENTED VEHICLE SHORTCOMING. THIS ISSUE CAN AND WILL GET PEOPLE KILLED AS THEY 'LIMP' DOWN THE HIGHWAY TO GET SERVICED OR ARE FORCED TO PULL OVER IN HEAVY TRAFFIC TO CHECK OUT WHAT MERCEDES SHOULD BE WARNING IS ALL ABOUT PROACTIVELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384512December 22, 2020
STEERING
HIGH PRESSURE POWER STEERING HOSE IS TOO SHORT AND DISCONNECTS FROM THE POWER STEERING PUMP.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384511December 22, 2020
LANE DEPARTURE: ASSIST
THE ACTIVE LANE ASSIST BRAKES TOO AGGRESSIVELY WHEN APPROACHING LANE LINES. SEVERAL TIMES IT HAS ACTIVATED UNDER SLICK CONDITIONS AND HAS INITIATED A SKID.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384438December 21, 2020
ELECTRICAL SYSTEM, STEERING
CAR WOULD NOT START, KEY IGNITION SWITCH WAS NOT WORKING, NOTHING ON THE DASHBOARD, NO RADIO, WINDOWS NOT WORKING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384483December 21, 2020
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
THIS FEATURE IS DANGEROUS. WHEN I DRIVE THIS VEHICLE ON A 2 LANE HIGHWAY WITH ON COMING TRUCKS THE "ASSIST" PUSHES ME INTO THE ONCOMING TRUCKS BECAUSE IT THINKS I AM DRIFTING FROM MY LANE. I AM TRYING TO GIVE THE SEMI-TRUCK A BIT OF SPACE!*DT ASK: LET ME TURN THIS "FEATURE" OFF PERMANENTLY. IT'S THE WORSE WITH THAN WITHOUT. RIGHT NOW I HAVE TO PUT TAPE OVER THE CAMERA TO DISABLE THIS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383866December 17, 2020
VEHICLE SPEED CONTROL
FOLLOW UP TO COMPLAINT NUMBER 11374151. CAUSE DETERMINED: LEFT REAR WHEEL SPEED SENSOR DEFECTIVE AND REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383887December 17, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
WHEEL SPEED SENSORS MALFUNCTIONING WHILE DRIVING. GOING ON THE THIRD TRIP TO THE DEALER FOR RNR. THIRD FAULT AFTER A COUPLE OF HUNDRED MILES SINCE THE SECOND RNR. MANY INTERNET FORUMS EXPLAIN SAME ISSUES N FRUSTRATIONS. VEH HAS ONLY 13500 MILES, THREE RNRS WITHIN THE 500-1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382947December 10, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
THIS SPRINTER IS A WINNEBAGO 170X RV CONVERSION. ON MULTIPLE OCCASIONS SINCE BUYING THE VEHICLE IN 2016 WE HAVE EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING. THE ENGINE REMAINS ON BUT THE TRANSMISSION IS NOT ENGAGED. STOPPING THE VEHICLE AND RESTARTING CLEARS UP THE PROBLEM TEMPORARILY BUT IT WILL CONTINUE TO HAPPEN UNTIL A FAILING REAR SPEED SENSOR IS REPLACED. THE FIRST TIME THIS OCCURRED THE LOCAL MB DEALER REPLACED BOTH REAR SENSORS FREE OF CHARGE EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY. THE SECOND TIME A WHEEL SENSOR FAILED WE WERE FAR FROM HOME AND HAD TO DELAY OUR TRIP SEVERAL DAYS BEFORE THE CORRECT PART COULD BE INSTALLED. I HAVE ALSO FOUND IN REPAIR RECEIPTS FROM THE PRIOR OWNER THAT A REAR SENSOR WAS REPLACED WHEN THEY OWNED THE VEHICLE. THIS FAILURE MODE - SUDDEN LOSS OF POWER IS EXTREMELY DANGEROUS. IT HAS HAPPENED SEVERAL TIMES ON FREEWAYS INCLUDING ONCE IN THE FAST LANE WHERE PULLING OVER TO THE RIGHT WAS IMPOSSIBLE. WE NOW CARRY A SPARE SET OF REAL WHEEL SPEED SENSORS IF WE FIND OURSELVES IN A LOCATION WHERE MERCEDES BENZ PARTS ARE NOT READILY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378628December 9, 2020
UNKNOWN OR OTHER
I HAVE HAD TO REPLACE OUT OF POCKET ALL FOUR BRAKE SPEED SENSORS WHILE THEY SHOULD HAVE BEEN COVERED UNDER WARRANTY. MY LOCAL MERCEDES DEALER EVENTUALLY ACKNOWLEDGED THIS, BUT WILL NOT REIMBURSE SINCE THEY DID NOT REPLACE THEM. THIS ALL HAPPENED BETWEEN 17 AND 21,000 MILES AND CREATED UNSAFE DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378630December 9, 2020
UNKNOWN OR OTHER
IN JUNE OF 2020 THIS VEHICLE CAUGHT ON FIRE, ORIGINATING IN THE ENGINE COMPARTMENT ACCORDING TO MY DRIVER. THE VEHICLE WAS A TOTAL LOSS RESULTING IN NO BODILY HARM AND MY INSURANCE COMPANY PAID ME A SETTLEMENT AND IS STILL INVESTIGATING LAST I HEARD. I ALSO HAD TO REPLACE TWO WHEEL SPEED SENSORS OUT OF POCKET THAT MY LOCAL DEALER DIDN'T RECOGNIZE THEY SHOULD HAVE BEEN COVERED UNDER WARRANTY. MY DEALER DID EVENTUALLY ACKNOWLEDGE THEY SHOULD HAVE BEEN COVERED, BUT REFUSE TO REIMBURSE SINCE THEY DIDN'T DO THE WORK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11378317December 7, 2020
SEAT BELTS
THE PASENGER SIDE SEAT BELT BARELY RETRACTS. IT SITS LOOSE. THIS SEEMS TO BE THE CASE WHEN THE SEATBELT IS NOT IN USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377384December 1, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
REAR WHEEL SPEED SENSOR HAD TO BE REPLACED AT 30,000 MILES AND NOW BOTH FRONT WHEEL SENSORS ARE FAULTY AT 50.000 MILES. IN MY READING THIS IS A COMMONLY FAULTY PART AND IT COST $ 760.00 TO REPLACE BOTH SENSORS. FORTUNATELY THE FIRST SENSOR WAS UNDER WARRANTY. IT WOULD BE GREATLY APPRECIATED IF YOU WILL LOOK INTO THIS ISSUE. BECAUSE YOU CANNOT AFFORD TO TRADE AN RV. I WAS ON A TRIP WHEN THE INDICATOR LIGHTS CAME ON ON DASH AND I WAS ABLE TO DRIVE 7 HOURS HOMES. MY OWNERS MANUAL EXPRESSED I SHOULD SEEK TECHNICAL ASSISTANCE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376615November 30, 2020
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE WHEEL SENSORS FAILED MULTIPLE TIMES, WHILE DRIVING. THE CRUISE CONTROL WOULD NOT DISENGAGE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILED SENSORS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376973November 29, 2020
SERVICE BRAKES, WHEELS
BOTH LEFT AND RIGHT REAR WHEEL SPEED SENSORS FAILED RESULTING IN TRANSMISSION LIMITED TO 2ND GEAR AND BACK UP. VEHICLE HAS DRIVEN 9800 MILES TOTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376369November 25, 2020
STEERING
I NOTICED A RECALL FOR THE MB SPRINTER 2500 - YEAR 2015-2020 WITH A LEAKING POWER STEERING CLAMP/HOSE.(20V-663) MY VAN IS NOT INCLUDED IN THIS RECALL DESPITE BEING A 2015 MB SPRINTER 2500. I HAD THIS PART REPLACED ON MY VAN TWO WEEKS AGO. PLEASE DIG DEEPER INTO THE VANS AS THERE ARE OTHER VINS THAT ARE BEING AFFECTED BY THIS EXACT SAME ISSUE THAT ARE NOT BEING INCLUDED IN THE RECALL. I HAD TO REPLACE THE DRIVE BELT TOO AS THE POWER STEERING FLUID WAS LEAKING ON THAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376216November 24, 2020
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE FREEWAY WITH MY CRUISE CONTROL SET AT 65. THE VEHICLE ABRUPTLY STARTED ACCELERATING. FORTUNATELY I HAD LEFT MYSELF A GOOD DISTANCE FROM THE SEMI IN FRONT OF ME OR I WOULD HAVE RAMMED INTO THE BACK OF IT. THIS WAS QUITE UNNERVING AND AFTER BRAKING I RECEIVED THE FOLLOWING ERROR CODES: ABS, ESP, TRACTION CONTROL AND CRUISE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375781November 22, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
THE WHEEL SENSORS ON THIS VEHICLE ROUTINELY FAIL. WHEN THEY FAIL AT HIGH SPEEDS(FREEWAY DRIVING) THE CRUISE CONTROL, ABS, STABILITY CONTROL, 4WD IS NO LONGER FUNCTIONAL. IF IT FAILS AT START UP, ALL THE SAME SYSTEMS ARE EFFECTED IN ADDITION YOU CANNOT DRIVE THE VEHICLE OVER 30MPH, IT WILL ACCELERATE ON ITS OWN, IT WILL SURGE ALSO. THIS HAS HAPPENED EVERY YEAR I HAVE OWNED THE VEHICLE. SOMETIMES TWICE A YEAR. EACH WHEEL SENSOR HAS FAILED, SOME TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375403November 19, 2020
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY DURING RAIN AND 3 MESSAGES DISPLAYED ON THE DASH: 1) ESP (ELECTRONIC STABILITY PROGRAM) VISIT WORKSHOP, 2) ASR (ACCELERATION SLIP REGULATION) ICON VISIT WORKSHOP AND 3) ABS (ANTI-LOCK BRAKING SYSTEM) VISIT WORKSHOP. ALSO RECEIVED COLLISION AVOIDANCE ASSIST INOPERATIVE NOTIFICATION. I PULLED OFF THE HIGHWAY AND EXPERIENCED UNEXPECTED ACCELERATION AND ERRATIC GEAR SHIFTING RESULTING IN EXTREMELY UNSAFE OPERATION. LATER, MERCEDES SERVICE DETERMINED THE LEFT REAR WHEEL SPEED SENSOR WAS THE PROBLEM (SEE ATTACHED). DIAGNOSIS AND FIX WAS $473.99 PLUS TAX. THEY SAID THIS IS A COMMON PROBLEM WITH SPRINTERS ESPECIALLY IF UPLIFTED TO RV. I UNDERSTAND THERE IS AN ONGOING NHTSA INVESTIGATION OF THIS PROBLEM. I STRONGLY BELIEVE THESE WHEEL SPEED SENSORS SHOULD BE RECALLED DUE TO THEIR EFFECT ON ESP, ASR, ABS AND COLLISION AVOIDANCE ASSIST CAUSING UNEXPECTED ACCELERATION AND ERRATIC GEAR SHIFTING WHICH RESULTS IN EXTREMELY UNSAFE OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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