Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11406089April 2, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE ACCELERATES UNCHARACTERISTICALLY SLOWLY UPON COLD START IN COLD TEMPERATURES / HIGH ELEVATION. MANY DOCUMENTED CASES IN PREVIOUS AND CURRENT MODEL SPRINTER WHICH USES THE SAME OM642 DIESEL ENGINE. HTTPS://SPRINTER-SOURCE.COM/FORUMS/INDEX.PHP?THREADS/71254/ THERE HAVE BEEN MULTIPLE TIMES WHERE I TRIED TO CROSS AN INTERSECTION OR MAKE A LEFT ACROSS A HIGHWAY UPON RECENT COLD START AND THE VAN ACCELERATED VERY SLOWLY, LEAVING ME MOVING VERY SLOWLY ACROSS THE OPPOSING TRAFFIC LANE(S).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405798March 31, 2021
POWER TRAIN
WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. THIS UNIT HAS BEEN AT THE DEALER FOR ABOUT A MONTH NOW, AND THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE IS A LINK TO A VIDEO SHOWING THE ISSUE IN QUESTION. HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZTDGXOKP-N8 AND HTTPS://YOUTU.BE/Y7CY8CMFMCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405803March 31, 2021
POWER TRAIN
WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. WE HAVE A SECOND UNIT AT THE DEALER THAT HAS BEEN THERE FOR ABOUT A MONTH NOW. THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. THIS UNIT HAS NOT BEEN TO THE DEALER DUE TO THE EXCESSIVE DOWN TIME THAT WE ARE EXPERIENCING DUE TO THIS ISSUE. WE HAVE PROVIDED THE DEALER WITH ALL OF THE VINS THAT ARE IN QUESTION AND VIDEO EVIDENCE SHOWING THE PROBLEM. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE ARE A COUPLE MORE VIDEOS SHOWING THE ISSUE ACROSS THE 4 UNITS. 1) HTTPS://WWW.YOUTUBE.COM/WATCH?V=NLPPZSZ7G20 2) HTTPS://YOUTU.BE/HWPCJ4BEJE8 3) HTTPS://YOUTU.BE/LY7WQLXBHFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405804March 31, 2021
POWER TRAIN
WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE HAVE 20 SPRINTERS AND OUT OF THE 20 WE WERE ABLE TO DUPLICATE THIS ISSUE ON 4 SO FAR. ONE UNIT SPENT ABOUT TWO MONTHS AT THE DEALER AND THEY REPLACED THE TRANSMISSION ON IT. THAT SEEMED TO HAVE FIX THE ISSUE. WE HAVE A SECOND UNIT AT THE DEALER THAT HAS BEEN THERE FOR ABOUT A MONTH NOW. THEY HAVE NOT DONE ANY WORK TO IT AS OF THIS WRITING. THEY HAVE ADVISED US THAT MERCEDES IS INVESTIGATING AND WORKING ON A SOLUTION. THIS UNIT HAS NOT BEEN TO THE DEALER DUE TO THE EXCESSIVE DOWN TIME THAT WE ARE EXPERIENCING DUE TO THIS ISSUE. WE HAVE PROVIDED THE DEALER WITH ALL OF THE VINS THAT ARE IN QUESTION AND VIDEO EVIDENCE SHOWING THE PROBLEM. WE FEEL THAT THIS COULD BE POTENTIALLY AN EXTREMELY DANGEROUS SITUATION WITH TRUCKS THAT KEEP ROLLING AWAY. IN OUR OPINION MERCEDES HASN'T PUT ENOUGH EMPHASIS ON HELPING THE DEALER DEAL WITH THIS ISSUE. WE ALSO FEEL THAT THE DURATION THAT THESE TRUCKS ARE OUT OF SERVICE IS UNACCEPTABLE TO THE CUSTOMER THAT USES THE VEHICLE AS A TOOL TO OPERATE THEIR BUSINESS. HERE ARE A COUPLE MORE VIDEOS SHOWING THE ISSUE ACROSS THE 4 UNITS. HTTPS://YOUTU.BE/LY7WQLXBHFE HTTPS://YOUTU.BE/D-SRVHCCFM0 HTTPS://YOUTU.BE/K9BOWLIAM94
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405317March 29, 2021
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE COOLANT WARNING LIGHT INTERMITTENTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA 01020) WHERE THEY DISCOVERED NO FAULT WITH THE COOLANT SYSTEM HOWEVER, THE WARNING LIGHT CONTINUED TO ILLUMINATE INTERMITTENTLY. THE CONTACT THEN PERFORMED A VIN SEARCH ON THE NHTSA WEBSITE AND DISCOVERED NHTSA CAMPAIGN NUMBER: 21V055000 (ELECTRICAL SYSTEM) AND 21V152000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA 01020, (413) 624-4100) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404969March 26, 2021
SERVICE BRAKES
OCTOBER 12 2020, VEHICLE WAS TURNED OFF AND IN PARK. DRIVER WAS NOT IN VEHICLE AND OUTSIDE OF VEHICLE MAKING DELIVERY. MERCEDES SPRINTER ROLLED BACKWARDS INTO SOMEONE'S CAR, COULD HAVE KILLED SOMEONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11404838March 25, 2021
SERVICE BRAKES
THE VEHICLE WAS TURNED OFF AND IN PARK. THE BRAKE WAS ENGAGED. IT ROLLED BACKWARDS DOWN A HILL ON TOP OF SOMEONE'S CAR AND COULD HAVE KILLED SOMEONE. UPONE MORE INSPECTION, IT WAS DETERMINED THAT THE MERCEDES 2019 SPRINTERS ARE MADE WITH FAULTY PARKING PRAWLS INSTALLED IN THEM NOT FIT TO HOLD A LARGE DELIVERY VEHICLE LIKE THE ONES THEY MANUFACTURE FOR AMAZON. THIS IS MY SECOND AMAZON BRANDED MERCEDES SPRINTER ACCIDENT ON DIFFERENT VEHICLES, WITH THE SAME EXACT FAULTY BRAKE OPERATING SYSTEM, THAT HAS HAPPENED IN SIX MONTHS. BEWARE OF 2019 AND 2020 BRAKE SYSTEMS INSTALLED ON MERCEDES SPRINTERS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11404891March 25, 2021
POWER TRAIN
ACCIDENT ON 10/15/2020, UNOCCUPIED VEHICLE ROLLED FROM A PARKED POSITION DOWN A HILL AND STRUCK A HOUSE. THE VEHICLE IS DESIGNED TO HAVE THE TRANSMISSION AUTOMATICALLY SHIFT TO PARK WHEN THE DRIVER'S DOOR IS OPEN, AND THIS SYSTEM WAS FUNCTIONAL AT THE TIME OF THE INCIDENT. DISENGAGEMENT OF THE PARKING PAWL WAS THE CAUSE OF THE EVENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11404893March 25, 2021
POWER TRAIN
ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE.*DT Consumer stated delivery driver had the vehicle on park and left the vehicle to deliver a package. While outside the vehicle, he heard a noise and vehicle began rolling downhill. As it rolled he heard a clicking noise (believed to be the parking pawl attempting to engage). We performed a joint inspection of the vehicle (VIN XXXXXX) with Mercedes. During the inspection, download of the ACM showed the engine was running at idle the whole time to the point of impact; operation of the transmission software to continuously shift to park when the driver’s door is opened was visually verified at the transmission inner manual lever; and the transmission was removed and disassembled to view the park pawl and ring gear. The ring gear had wear on the leading edge of the teeth consistent with contact with the parking pawl as it was attempting to engage. There was no injury or damage to the vehicle. It was taken to local dealer, who could find no reason for the roll away that had occurred. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11404894March 25, 2021
POWER TRAIN
ROLLAWAY FROM PARK. VEHICLE ROLLED FORWARD AND COLLISION AT RIGHT FRONT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11404661March 24, 2021
ELECTRICAL SYSTEM, WHEELS
WHEELE SPEED SENSOR PROBLEMS AND NEEDING REPLACED EVERY 3 4 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404424March 23, 2021
ENGINE
THIS VEHICLE, PLUS NUMEROUS OTHER MB MODELS, ARE THE SUBJECT OF AN EMISSIONS LAWSUIT. THERE IS A REMEDY AVAILABLE TO RECTIFY THE ISSUE AND TO QUALIFY THE RESPECTIVE OWNERS TO SOME SIGNIFICANT COMPENSATION. I DISCOVERED THIS BY ACCIDENT ON-LINE. I HAVE NOT BEEN CONTACTED BY MB AND THERE IS NO RECALL FROM NHTSA. MY QUESTION IS WHY ISN'T THERE A NHTSA RECALL? FOR MORE DETAILS, ACCESS THE HAVENS BERGMAN WEBSITE. THEY ARE THE LEAD ATTORNEYS PURSUING THE CASE. REGARDS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404417March 23, 2021
POWER TRAIN
WE RUN A FLEET OF MERCEDES SPRINTERS AND WE HAVE ENCOUNTERED AN ISSUE THAT UNDER CERTAIN CIRCUMSTANCES THE VEHICLE IN QUESTION MAY ROLL FREELY AFTER BEING PLACED INTO PARK. THE INDICATOR ON THE DASHBOARD SHOWS THAT THE VEHICLE IS IN PARK, BUT AFTER 10 MINUTES OF IDLE TIME SOME VEHICLES WILL RELEASE FROM THE PARKING POSITION AND ROLL FREELY. WE HAVE MULTIPLIED THIS ISSUE ON 4 UNITS SO FAR. MERCEDES HAS REPLACED A TRANSMISSION ON THIS UNIT UNDER WARRANTY AND IT SEEMS TO REMEDY THE PROBLEM AT THIS TIME. THE SEQUENCE THAT IS REQUIRED TO DUPLICATE THE ISSUE IS AS FOLLOW- THE VEHICLE COMES TO A COMPLETE STOP AND IS PLACED INTO PARK ON A SLIGHT INCLINE. THE DRIVER HAS TO REMAIN IN THE DRIVER'S SEAT WITH THE SEAT BELT ON FOR A PERIOD OF 10 MINUTES. AFTER THE 10-MINUTE TIMEOUT THE BRAKE HOLD WILL RELEASE AND SLOWLY ROLL THE TRUCK PAST THE PARKING PAWL (AS IT APPEARS THAT IS WHAT IS HAPPENING) WHEN THIS OCCURS, THE VEHICLE MAY FREELY ROLL ANYWHERE BETWEEN 2FT AND CONTINUOUSLY IF NOT STOPPED BY PRESSING THE BRAKE. THE ISSUE IS NOT 100% REPRODUCIBLE EVERY SINGLE TIME SO IT MAY TAKE 2 TO 8 ATTEMPTS TO GET THE SAID OUTCOME. WE ARE NOT SURE IF THIS SYMPTOM CAN BE DUPLICATED IN ANY OTHER WAY AS OF THE TIME OF WRITING THIS. MERCEDES WAS NOT ABLE TO PROVIDE US WITH AN ANSWER TO WHY SOMETHING LIKE THIS CAN HAPPEN. WE ALSO HAVE MULTIPLE VIDEO EVIDENCE SHOWING THE ISSUE IN QUESTION. WE WENT AS FAR AS TO RECORD THE LIVE DATA ON A MERCEDES DIAGNOSTIC TOOL TO SHOW THAT THE VEHICLES VALUES SHOW THAT IT THINKS IT'S IN PARK. WE HAVE 20 VEHICLES IN THIS CATEGORY AND WE SEEM TO HAVE NARROWED IT DOWN TO THE VINS ASSOCIATED TO DUSSELDORF, GERMANY PLANT WITH VEHICLE PRODUCTION DATES OF APRIL -2019. OUT OF THE 20 TRUCKS IN OUR FLEET 11 OF THOSE MEET THE CRITERIA AND WE WERE ABLE TO DUPLICATE THE PROBLEM ON 4 OF THOSE UNITS SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404373March 22, 2021
UNKNOWN OR OTHER
SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/C BY MERCEDES BENZ OF JACKSONVILLE. VAN WAS DRIVEN DAILY AFTER SERVICE APPOINTMENT AND BEGAN TO SMOKE. ONCE IT WAS PARKED IN A PARKING LOT (CHURCH/SCHOOL LOT) IT BURST INTO FLAMES. DRIVER AND TWO CHILDREN WERE ABLE TO EXIT THE VEHICLE JUST BEFORE IT BURST INTO FLAMES. HAD THE VEHICLE BEEN DRIVING DOWN A HIGHWAY AT THE TIME OR WASN'T BEING PARKED, THE VAN COULD HAVE BURNED OR KILLED THE DRIVER AND CHILDREN INSIDE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11403912March 19, 2021
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, 503-454-5000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403923March 19, 2021
VEHICLE SPEED CONTROL
ON OR ABOUT MARCH 11TH, I WENT TO MERCEDES BENZ OF 4000 N. MAIN STREET, GAINESVILLE FL. TO SCHEDULE AN APPOINTMENT FOR THE SAFETY RECALL NHTSA CAMPAIGN NUMBER 21V042000 ON MY 2012 SPRINTER 3500 ( VIN WDA PF4CA2C9519207,PRODUCTION DATE 04/12/2012). I MET WITH MICHAEL POTTEIGER, ASST. SERVICE MANAGER. TO MY DISMAY, MR. POTTEIGER INFORMED ME THAT THERE WAS NO SUCH RECALL AND THAT MERCEDES ADDRESSED THE ISSUE OF FAILED REAR WHEEL SPEED SENSORS BY EXTENDING THE WARRANTEE PERIOD. IN OTHER WORDS, THE SENSORS COULD ONLY BE REPLACED AFTER THEY FAILED. SINCE NHTSA PART 573 SAFETY RECALL REPORT 21V-042 DATED FEB 03, 2021 INDICATES THAT THE PLANNED DEALER NOTIFICATION DATE WAS FEB 22, 2021 THERE IS NO DOUBT THAT THE DEALERSHIP WAS AWARE OF THE RECALL AND DELIBERATELY REFUSED TO PROVIDE THE REMEDY AS DESCRIBED IN THE RECALL REPORT. REQUEST THAT YOU TAKE NECESSARY ACTION TO IMMEDIATELY CORRECT THIS VIOLATION OF FEDERAL LAW TO PREVENT POSSIBLE FUTURE ADVERSE CONSEQUENCES. THANK YOU.03
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403650March 18, 2021
UNKNOWN OR OTHER
I'VE OWNED THIS CAR 2 YEARS. IN THE SUMMER TIME WHEN WE TURN ON THE A/C THERE IS A BAD ODOR COMING OUT OF THE VENTS. ONLY IN THE SUMMER IT'S NOT A PLEASANT SMELL. DURING THE WINTER TIME LAST YEAR WAS A GASOLINE SMELL BUT THAT GOT FIXED. I WOULD LIKE FOR YOU TO LOOK INTO IT PLEASE IT'S A MOLDY SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403215March 16, 2021
WHEELS
WE ARRIVED HOME AFTER A SHORT TRIP, PARKED THE VEHICLE AND DIDN'T SEE IT UNTIL THE NEXT MORNING. WE THEN FOUND THAT BOTH LEFT REAR TIRES WERE FLAT. AIRED THEM UP AND DROVE TO DISCOUNT TIRE WHERE WE WERE INFORMED THAT BOTH RIMS WERE CRACKED AT THE EXACT SAME WELD. THE TIRES WERE IN PERFECT CONDITION: NO BLESS, BUBBLES, OR MARKS. MERCEDES BENZ REFUSED TO WARRANTY OR REPLACE THE RIMS. WE NOW SEE THERE IS A RECALL PENDING ON AN ESP FOR THE REAR TIRES - WE BELIEVE THAT ARE CONNECTED ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403082March 15, 2021
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SURGED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE DROVE AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN LOCAL DEALERS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402791March 13, 2021
STRUCTURE:BODY
WHILE THE VEHICLE WAS NOT RUNNING, STATIONARY AND ON A LEVEL PAD AND ALL DOORS HAD BEEN ELECTRONICALLY LOCKED, THE AUTOMATIC SLIDING DOOR OPENED WITHOUT ANY ACTION BY ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz Sprinter