Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11209937May 25, 2019
AIR BAGS
TAKATA RECALL. I THOUGHT THE REPAIR HAS BEEN DONE. SO, WHY THIS NOTICE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209942May 25, 2019
AIR BAGS
TAKATA RECALL - MANUFACTURER HAS STONEWALLED AND SLOW WALKED A RESOLUTION TO REPLACEMENT OF THE POTENTIALLY DEADLY AND DANGEROUS TAKATA AIRBAGS. CONSEQUENTLY, I DO NOT ALLOW MY WIFE AND FAMILY TO DRIVE THIS CAR FEARFUL OF THE IMPLICATIONS OF AIRBAG DEPLOYMENT. THE CAR BASICALLY SITS IN MY GARAGE AND HAS LOW MILES. MERCEDES COMMUNICATED A SOLUTION IN FEBRUARY 2018 VIA THE ATTACHED CORRESPONDENCE BUT HAS FAILED TO REMEDY THE ISSUE. I'M STUCK WITH THIS CAR SINCE ITS TRADE-IN VALUE IS NEGATIVELY AFFECTED UNTIL THE AIRBAG IS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209719May 24, 2019
FUEL/PROPULSION SYSTEM
VERY STRONG GAS SMELL ESPECIALLY WHEN THE GAS TANK IS FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209793May 24, 2019
AIR BAGS
"TAKATA RECALL" - IT HAS BEEN OVER 2 YEARS SINCE THE RECALL (NHTSA RECALL #17V017). THIS IS UNACCEPTABLE!! I CAN'T GET ANY ANSWERS FROM MERCEDES-BENZ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209890May 24, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE ENGINE STALLED WHILE IN MOTION AND DRIVING OVER 45 MPH. THIS IS THE 2ND TIME THIS HAS OCCURRED. BOTH TIMES I WAS TRAVELLING OVER 45 MPH ON A LARGE AND BUSY CITY STREET AND HAD DIFFICULTY STEERING MY CAR TO SAFETY. THERE ARE NO CODES TO EXPLAIN WHAT MIGHT BE THE CAUSE. REPLACED THE TRANSMISSION CONTROL UNIT THE FIRST TIME. AFTER REMOVING THE KEY, PUTTING THE CAR IN PARK AND WAITING FOR 5-10 MINUTES, IN BOTH OCCURRENCES I WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO THE DEALERSHIP, WHICH WAS LESS THAN 5 MILES FROM MY LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209535May 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO EURO MOTORCARS GERMANTOWN (LOCATED AT 19750 GERMANTOWN RD, GERMANTOWN, MD 20874, (301) 601-5500), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209328May 22, 2019
STRUCTURE:BODY
THIS SUNDAY, MY BROTHER IN LAW WAS DRIVING THE CAR AND I WAS SITTING I. PASSENGER SEAT AND MY 5 YEAR OLD NIECE IN THE BACKSEAT. SUDDENLY, THERE WAS A LOUD POP SOUND AND AFTER FEW SECONDS THE GLASS STARTED FALLING IN THE CAR FROM ABOVE, WE FOUND OUT THAT THE SUNROOF GLASS SHATTERED FOR NO REASON, NOTHING HIT THE CAR, NO POTHOLES, NOTHING AT ALL. MY BRO IN LAW DID GET HURT ON ON ARM AS A SMALL PIECE OF GLASS HIT HIM. IMMEDIATELY I CALLED MERCEDES BENZ ROADSIDE ASSISTANCE AND TOLD THEM TO PICK MY CAR FROM MY BRO IN LAWS HOUSE ONCE WE REACHED. NEXT DAY NO RESPONSE FROM MERCEDES BENZ AND AFTER 3 DAYS (TODAY IS WEDNESDAY) THE DEALERSHIP 'TEXTS' (STILL NO CALLS) SAYING THAT I WILL HAVE TO PAY $2126, THE THING IS I DON'T MIND PAYING SINCE I HAVE INSURANCE BUT WHAT ABOUT THE SAFETY FEATURES, WHEN I TOLD THAT SERVICE GUY ABOUT IT, HE SAID THEY CAN'T DO ANYTHING ABOUT IT. I EVEN TOLD ME ABOUT COMPLAINING IT TO YOU GUYS BUT STILL NOTHING. IT'S MERCEDES BENZ OF FOOTHILL BLVD, IRVINE, CA. APART FROM THAT, I LOOKED UP ONLINE AND I SAW FEW PEOPLE WHO HAVE SAME ISSUES AS ME (SUNROOF SHATTERING/BREAKING MERCEDES BENZ).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208918May 21, 2019
FUEL/PROPULSION SYSTEM
SMELLED GAS FUMES AROUND SIDES OF VEHICLE. REPAIR FACILITY FOUND FUEL LEAK AROUND THE FUEL FILTER WITH SUBSEQUENT REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208923May 21, 2019
AIR BAGS
TAKATA RECALL. BOTH AIRBAGS REPLACED JANUARY 2019. TOXIC SMELL IN VEHICLE SINCE REPLACEMENT. NO IMPROVEMENT FROM AIR FRESHENERS, ODOR ABSORBERS, OR WIRING OF VEHICLE. SO FAR NO REMEDY OR EXPLANATION FROM INSTALLING DEALER, BUT WAITING FOR MEETING WITH MERCEDES REPRESENTATIVE AFTER MEMORIAL DAY. WIFE CAN'T DRIVE OR RIDE IN VEHICLE WITHOUT AADVERSE REACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208727May 20, 2019
FUEL/PROPULSION SYSTEM
FUEL TANK ASSEMBLY RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208434May 18, 2019
SERVICE BRAKES
CAR BRAKES WENT OUT WHILE DRIVING ON FREEWAY 65 MPH. SBC RED LIGHT WENT OFF AND CAR BRAKE WAS FULLY DEPRESSED ALL THE WAY TO THE FLOOR AND BRAKING TOOK TOO LONG. CAR DISPLAY ERROR MESSAGE WAS BRAKING POWER DECREASED. DEPRESS BRAKE FULLY. TURNED OFF CAR AND RESTARTED BUT ERROR MESSAGE DISAPPEARED AND CAR BRAKES FULLY AGAIN. NOT GOOD AT ALL. NOW I KNOW THAT PROBLEM IS LURKING AND CAN HAPPEN AGAIN ANYTIME. VERY DANGEROUS SITUATION THAT COULD HAVE INJURED ME, MY PASSENGER, OR ANOTHER PERSON. TOTALLY UNACCEPTABLE FOR ANY CAR BRAKES TO FAIL JUST LIKE THAT. DUE TO MANUFACTURER INCOMPETENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208304May 17, 2019
SERVICE BRAKES
THE BRAKES ON MY 2016 MERCEDES BENZ E 400 APPEAR TO BE DEFECTIVE, AND MERCEDES BENZ HAS NOT MADE SUFFICIENT ATTEMPTS TO RECTIFY THE SITUATION. MY VEHICLE HAS REQUIRED NUMEROUS SERVICE ATTEMPTS, SINCE PURCHASE. I HAVE EXPRESSED MY CONCERNS REGARDING THE SAFETY OF THE VEHICLE SUCH AS, BRAKES FAILURE, AND BRAKES MAKING ABNORMAL NOISES HOWEVER, SAID CONCERNS HAVE CONTINUED TO BE DISREGARDED. FURTHERMORE, ON SEVERAL OCCASIONS, MY VEHICLE HAS FAILED TO STOP WHEN THE BRAKES WERE ENGAGED, WHICH COULD HAVE RESULTED IN A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206790May 10, 2019
STEERING
TL* THE CONTACT OWNS A 2018 MERCEDES BENZ E300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING) AND STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER MERCEDES BENZ OF SARASOTA (4754 CLARK RD, SARASOTA, FL 34233) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206479May 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES-BENZ OF TUCSON DEALER (520-886-1311, 6350 E GRANT RD, TUCSON, AZ 85715) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206623May 9, 2019
ENGINE
I ARRIVED HOME AFTER DRIVING 2 MILES FROM WORK AND WHEN I STOPPED I SAW SMOKE COMING FROM THE ENGINE. I TURNED OFF THE CAR AND OPENED THE HOOD. THE SMOKE WOULD ALMOST STOP AND THEN BECOME THICK AGAIN, IN CYCLES OF ABOUT 1 MINUTE. THE SMOKE WAS COMING FROM THE COOLING FAN. AFTER SEVERAL CYCLES IT BURST INTO FLAMES. FORTUNATELY WE WERE READY WITH A FIRE EXTINGUISHER AND PUT THE FIRE OUT RIGHT AWAY. THE FUSE, WHICH I BELIEVE SHOULD HAVE POPPED AND STOPPED THE CYCLING OF THE FAN, NEVER DID BLOW. I BOUGHT MY CAR USED BUT IT ONLY HAS 50,000 MILES ON IT. ALL INFORMATION IN THE CARFAX INDICATES IT WAS MAINTAINED. I DIDN'T TAKE PICTURES OF THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11206674May 8, 2019
TIRES
2017 MERCEDES BENZ E300. CONSUMER WRITES IN REGARD TO MANUFACTURING ISSUES THAT REQUIRE TIRE REPLACEMENT BUT THE NECESSARY TIRE HAS BEEN DISCONTINUED. * AS *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205945May 7, 2019
SUSPENSION
THE AIRMATIC SUSPENSION ON THIS VEHICLE HAS PREMATURE WEAR AS DO MANY OTHERS. THE AIR SHOCK COMPONENTS LEAK AIR CAUSING THE CAR TO LOWER DANGEROUSLY TO THE GROUND. IT OCCURS STATIONARY, WHILE IN MOTION, AT VARIOUS DRIVING SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204964May 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF MARIETTA AT 770-783-5171 (LOCATED AT 810 COBB PKWY SE, MARIETTA, GA 30060) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204983May 1, 2019
STRUCTURE:BODY, SUSPENSION, WHEELS
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11204985May 1, 2019
STRUCTURE:BODY, STEERING, WHEELS
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Mercedes-Benz E-Class