Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11222354June 25, 2019
FUEL/PROPULSION SYSTEM
AS THE CO-OWNER/BUYER OF A 2007 MERCEDES-BENZ E350, I AM VERY DISPLEASED WITH THIS FIRST CAR PURCHASE FROM THE DEALERSHIP IN PLEASANTON. HONESTLY, THE LOOK/MAKE OF THE CAR CAN BE VERY DECEIVING. IN FACT, IT ONLY TOOK ONE DAY TO REALIZE THE CAR SMELLED OF GAS INSIDE THE VEHICLE. ALSO, AFTER TAKING THE BACKSEAT OFF, GAS WAS LEAKING FROM THE FUEL PUMP LOCATED UNDER THE SEAT SO MY DAD AND I DECIDED TO TAKE THE VEHICLE TO THE DEALERSHIP IN OAKLAND TO SEE IF THERE WERE ANY RECALLS UNDER THE CAR'S VIN OR IF THERE WAS ANYTHING THEY COULD DO ABOUT IT THAT DIDN'T HAVE TO COST US, BUT SADLY NO. THE THING THAT MAKES THIS SITUATION EVEN MORE WORSE WAS THAT NOT ONCE DID BOTH DEALERSHIPS MENTION ANYTHING ABOUT THE WARRANTY FOR A FUEL TANK REPLACEMENT THAT THIS PARTICULAR MODEL CAME WITH AND THE MAIN COMPLAINT IN ORDER TO HAVE THIS FUEL TANK REPLACEMENT IS A SMELL OF GAS IN THE CABIN, WHICH I AND MY DAD HAVE MENTIONED ABOUT THE SMELL OF GAS INSIDE THE VEHICLE TO BOTH THESE DEALERSHIPS THAT SUPPOSEDLY THEY COULDN'T DO NOTHING ABOUT UNLESS WE PAID THEM MORE THAN HALF THE PRICE WE PAID FOR THE CAR JUST TO GET IT FIXED. THE SADDEST PART OF THIS SITUATION IS THAT WE DIDN'T FIND OUT ABOUT THE WARRANTY UNTIL THE CAR DIED AND COULDN'T CRANK OR START SO I HAD TO DO SOME RESEARCH ON GOOGLE AND FOUND OUT ABOUT THE EXTENDED WARRANTY AND TOOK IT TO THE DEALERSHIP IN OAKLAND, BUT THE CAR WAS NO LONGER COVERED UNDER THE WARRANTY DUE TO THE VEHICLE BEING A PVEZ. WE HAD NO IDEA THE CAR WAS A PVEZ UNTIL THAT PARTICULAR DAY SO THE CAR WAS DEFINITELY NOT COVERED UNDER THE 15 YEAR/UNLIMITED MILE WARRANTY AS I HAD HOPED CONSIDERING THE MERE FACT THAT THE CAR HAD TO DIE AT OVER 150,000 MILES EVEN THOUGH WE HAD KNOWN ABOUT THE PROBLEM WHEN THE CAR WAS AT 139,071 MILES WHEN WE FIRST BOUGHT IT, BUT WE WERE JUST COMPLETELY CLUELESS ABOUT THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222465June 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221220June 19, 2019
STEERING
PARK CAR AT HOUSE, WHEN I WENT TO USE IT NEXT DAY, IGNITION WONT TURN AND THE STEERING IS LOCK CAN NOT UNLOCK, NO MATTER WHAT I DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220671June 17, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED. MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA) AND THE MANUFACTURER WERE CONTACTED ON MULTIPLE OCCASIONS AND INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220714June 17, 2019
STEERING
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ E400C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT 310-659-2980 (LOCATED AT 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220752June 17, 2019
SUSPENSION
SLOW LEAK OF AIR SHOCKS UNTIL THE VEHICLE IS NOW COMPLETELY DOWN AND UNABLE TO RISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220256June 15, 2019
ENGINE
MERCEDES-BENZ V6 M272 ENGINES HAVE TIMING CHAIN PROBLEMS CAUSED BY BALANCE SHAFT FAILURES WHICH MERCEDES HAS KNOWN ABOUT FOR YEAR. FAULTY GEARS WEAR OUT PREMATURELY, EXCESSIVELY, AND WITHOUT WARNING, CAUSING THE VEHICLE TO MALFUNCTION, THE 'CHECK ENGINE LIGHT' TO REMAIN ILLUMINATED, AND THE VEHICLE TO MISFIRE OR STOP DRIVING. WEAK MATERIALS WERE USED FOR THE BALANCE SHAFT SPROCKETS AND THE TIMING CHAIN GUIDE, MERCEDES NEVER CONTACTED ITS OWNERS ABOUT THE DEFECT WHICH CAN CAUSE THE ENGINE TO HALT AND THE CAR TO STOP MID-TRAFFIC. THE CHECK ENGINE LIGHT COMES ON THE VEHICLE AT EVERY START, THROWING A P0016 AND P0017 TROUBLE CODE, WHICH RETURNS EVEN AFTER CLEARING AND RESTART. AFTER GOING TO SEVERAL MECHANICS, ALL HAVE NOTED THAT THE BALANCE SHAFT (WITHIN THE ENGINE) REQUIRES REPAIR AN ISSUE MERCEDES HAS KNOW ABOUT FOR SEVERAL YEARS, AND HAD EVEN ISSUED ITS MECHANICS WITH SERVICE BULLETINS (APRIL 23, 2009, SEE ATTACHED), BUT HAS NEVER NOTIFIED ITS CAR OWNERS OF THE HAZARDOUS DRIVING DURING ANY OF ITS SERVICE AT THE DEALERSHIP OR HAS NOT NOTIFIED WITH ANY OTHER COMMUNICATION. ENGINES WITH SERIAL NUMBERS LOWER THAN M272 ENGINE SERIAL NO. 2729..30 468993 HAVE THE DEFECTIVE PARTS AT MANUFACTURE, WHICH IS AFFECTING MY MERCEDES VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220151June 14, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
CAR CAUGHT FIRE SPONTANEOUSLY WHILE PARKED. A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11219879June 13, 2019
ELECTRICAL SYSTEM
THE VEHICLE WAS IN TRANSIT ON THE HIGHWAY AT CRUISING SPEEDS WHEN SUDDENLY THE RIGHT REAR SPEAKER BEGAN TO MAKE NOISES THAT SOUNDED LIKE A RATTLING OR CRACKLING. PREVIOUSLY, THE CAR HAD BEEN MAKING SIMILAR CRACKLING NOISES FROM THE FRONT DASHBOARD, HOWEVER UPON THE SPREAD OF THIS NOISE TO THE RIGHT REAR SPEAKER, THE CAR SOON FILLED WITH THE SMELL OF BURNING RUBBER AND SMOKE. AS THE SMELL PROGRESSED, I PULLED OVER IN FEAR OF A POTENTIAL FIRE AND HAD THE VEHICLE TOWED AFTER I WAS TOLD THAT IT COULD CATCH ON FIRE IF I CONTINUED DRIVING IT. THIS IS AN EXTREMELY DANGEROUS ISSUE THAT COULD MORE SEVERELY EFFECT ANOTHER INDIVIDUAL SHOULD THEY NOT BE AS KEEN ON NOTICING CABIN SOUNDS AND OR THE SMELL OF SMOKE. THE SMELL OF SMOKE IS RATHER POTENT AND INTENSE THOUGH, SO IT IS UNLIKELY THAT WOULD GO UNNOTICED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11219537June 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. MERCEDES-BENZ OF COCONUT CREEK (4250 N. STATE RD. 7, COCONUT CREEK, FL) STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218219June 6, 2019
FUEL/PROPULSION SYSTEM
TAKATA RECALL OK I BOUGHT MY WIFE THE 04 E55 AMG MERCEDES ABOUT 3 YEARS AGO SHORTLY AFTER BUYING THE CAR WE STARTED TO NOTICE A FAINT FUEL SMELL OCCASIONALLY, SO WITHIN THE PAST THE THREE YEARS THE FUEL SMELL HAS GOTTEN SIGNIFICANTLY WORSE AND WORSE ON THE INSIDE OF THE CAR CAUSING MY WIFE TO NOT WANT TO DRIVE THE VEHICLE IN FEAR OF A FUEL SYSTEM RELATED FIRE WITH MY KIDS IN THE VEHICLE, I DO NOT BLAME HER. SO I STARTED DRIVING THE CAR MYSELF WITHIN THE LAST FEW WEEKS I FILLED THE TANK UP ON 2 SEPARATE OCCASION AND IT HAS THE FIRST TIME THE GAS SMELL WAS SO BAD I HAD A HARD TIME DRIVING THE CAR MYSELF BUT THIS LAST TIME, IT DRAINED OVER HALF OF THE GASOLINE INTO THE FLOOR OF MY GARAGE. NOT ONLY MAKING THE FLOOR OF MY GARAGE GASOLINE COVERED MISS BUT MAKING THE ENTIRE CAR SMELLS LIKE GASOLINE MY GARAGE SMELL LIKE GASOLINE. AS WELL AS THE INSIDE OF MY HOUSE. ONCE THIS HAD HAPPENED I LOOKED INTO TRYING TO FIX THE PROBLEM MYSELF AND FOUND THAT THE WIRING GOING TO THE FUEL FUEL PUMP SYSTEM HAD BURNED A HOLE FROM THE OUTSIDE OF THE TANK INTO THE GAS TANK CAUSING THE LEAK. (HOT ENOUGH WIRES TO BURN THOUGH THE GAS TANK LID VERY CONCERNING IF I DO SAY SO MYSELF... AND THIS GAS STATION IS ONLY 4 MINUTES FROM MY HOUSE AND THIS WAS UNDER NO HARD DRIVING CONDITIONS JUST SEMI- STRAIGHT SHOT FROM THE GAS STATION TO THE HOUSE HOPEFULLY THEY CAN REMEDY THIS PROBLEM BECAUSE IT IS RATHER CONCERNING TO KNOW THAT THESE CAR WILL LEAK GAS NOT ONLY INSIDE THE CAR BUT OUTSIDE PUTTING OUR FAMILY AND OTHERS AT RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218309June 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER (MERCEDES BENZ OF SARASOTA, 4754 CLARK RD, SARASOTA, FL) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218212June 5, 2019
FUEL/PROPULSION SYSTEM
SMELL GAS FROM MY CAR. GAS LEAK. SMELL GAS WHEN THE CAR IS PARKED OR DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217716June 4, 2019
STEERING
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ E300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF GEORGETOWN (7401 I-35, GEORGETOWN, TX 78626, (512) 930-6150) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217791June 4, 2019
AIR BAGS
TOOK MY CAR TO MERCEDES BENZ OF CHICAGO ON 2 OCCASIONS FOR THE RECALL. THEY REFUSED TO REPLACE THE AIRBAG THAT WAS RECALLED UNLESS I GET THE SEATBELT RETRACTOR FIXED WHICH WAS $600. THEY ALSO TRIED TO GET ME TO LOOK AT NEWER VEHICLES TO PURCHASED. I FEEL LIKE THEY WERE TRYING TO GET ME TO SPEND MONEY ON LABOR FOR OTHER THINGS WRONG WITH THE VEHICLE IN ORDER TO GET RECALL DONE. I ALSO DIDN'T LIKE THE FACT THAT THEY KEPT MY CAR OVERNIGHT AND MADE SALES CALLS TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216954May 30, 2019
UNKNOWN OR OTHER
WHEN IT RAINS WATER LEAKS TO FRONT WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210724May 29, 2019
ENGINE
THE TRANSMISSION OCCASIONALLY JERKS WHEN SHIFTING FROM FIRST TO SECOND GEAR, THEN IT WON'T SHIFT AT ALL. THE ONLY WAY IT FIXES IS IF YOU PULL OVER, TURN THE CAR OFF AND RESTART. IT CONTINUES TO DO THIS PERIODICALLY. NOW IT WON'T SHIFT AT ALL SO I HAD TO GET OFF THE HIGHWAY TO DRIVE SLOW OTHERWISE A BURNING SELL AND SMOKE COMES FROM THE ENGINE. HAPPENED TO MANY OTHERS IF YOU LOOK ONLINE. OBVIOUS FLAW WITH THE TRANSMISSIONS. SHOULD BE A RECALL- VERY EXPENSIVE FOR CONSUMER TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210434May 28, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ E400C4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO 80122, (303) 738-7700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210048May 26, 2019
FUEL/PROPULSION SYSTEM
THIS IS ABOUT 5 YEARS I AM SMELLING GAS FUEL INSIDE THE CAR.BUT ON 05/24/2019 DRIVING ON THE STREET ,SUDDENLY CAR STOPPED MIDDLE OF STREET,AFTER TOWING THE CAR TO MECHANIC SHOP ,WE FIND OUT FUEL PUMP PROBLEM AND UNABLE TO CHANGE THE PUMP WE NEED TO BUY FUEL TANK AND FUEL PUMP,WHICH IS VERY EXPENSIVE.THIS SHOULD BE ON RECALL.BECAUSE TOO MANY PEOPLE COMPLAING (ACCORDING TO YOUR SITE)..CAR IS 115000 MILE.WARRANTY ARE 150000 OR 15 YEARS...JUST IMAGINE IF I WAS DRIVING ON FREEWAY WITH MY WIFE...THANKS IN ADVANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210073May 26, 2019
SERVICE BRAKES
I WAS DRIVING AND LOST ALL BREAK PRESSURE RAN A RED LIGHT AND ALMOST KILLED MYSELF AND OTHERS ON THE ROAD. NOT SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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