Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10558550January 5, 2014
FUEL SYSTEM, GASOLINE
FILLED UP MY 2007 MERCEDES E350 ON 1/4/14 AND CAME HOME. I WAS AWAKENED BY A STRONG ODOR OF GAS SMELL. WENT INTO THE GARAGE AND WAS MEET WITH EVEN A STRONGER ODOR OF GASOLINE. THIS IS A DANGEROUS SITUATION DUE TO THE FACT THAT MY WATER HEATERS ARE LOCATED IN MY GARAGE AND I DON'T WANT TO HAVE AN EXPLOSION DUE TO THE VAPORS. I HAVE NOTICED MULTIPLE COMPLAINTS ON THIS ISSUE AND AN INVESTIGATION IS BEING DONE. I JUST HOPE THAT NO ONE IS INJURED OR KILLED BEFORE SOMETHING IS DONE TO TAKE CARE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558171January 2, 2014
FUEL/PROPULSION SYSTEM
DEALERSHIPS ARE TELLING US THAT THE E350 SHOULD BE RECALLED FOR THE GAS TANK LEAK ISSUE IF YOU LOOK ONLINE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558179January 2, 2014
FUEL SYSTEM, GASOLINE
FOR THE LAST 3 MONTHS AFTER FILLING THE FUEL TANK A INCREDIBLY STRONG GASOLINE SMELL WOULD FILL THE PASSENGER CABIN. THIS WOULD ONLY OCCUR WHEN THE FUEL TANK IS FILLED TO CAPACITY. UPON INVESTIGATION, I REMOVED THE REAR SEAT AND ACCESS PLATE TO SEE THE TOP OF THE FUEL PUMP/SENDING UNIT. WITH THE SEAT REMOVED AND THE TOP OF THE FUEL TANK VISIBLE, I FILLED THE CAR WITH FUEL. WITH A FULL TANK, RAW GASOLINE SEEPED THROUGH A SMALL CRACK IN THE PLASTIC TOP OF THE FUEL PUMP SENDING UNIT ASSEMBLY AND FILLED THE AREA ON TOP OF THE FUEL TANK. UPON FURTHER INVESTIGATION, THE INSULATION INSIDE THE PASSENGER CABIN UNDER THE SEAT APPEARED TO BE SATURATED WITH RAW FUEL. IN RETROSPEC, IF A SPARK WOULD HAVE OCCURRED IN THE CAR, THERE IS NO QUESTION THE CAR WOULD HAVE EXPLODED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558178January 2, 2014
FUEL SYSTEM, GASOLINE
I PURCHASED THIS CAR LATE JULY 2012 AND WHEN I WENT TO PICK IT UP I NOTICED A SLIGHT SMELL OF GAS FROM THE LEFT REAR OF CAR BUT, DIDN'T THINK MUCH OF IT AS IT WAS A NEW TO ME VEHICLE, JUST THOUGHT IT WAS FRESHLY FILLED UP. THE NEXT TIME I FILLED UP I NOTICED THAT THE CAR SMELLED BOTH INSIDE THE CAR AND OUTSIDE THE CAR. AS A NEW OWNER OF A NEWER MB I JOINED MBWORLD FORM AND SEARCHED THIS PROBLEM WITH E55 AND E63 AND FOUND THAT IT IS A COMMON PROBLEM FOR THE W211 CARS. ALSO, IT SEEMS THE SOLUTION IS NOT AS OBVIOUS AS ONE WOULD THINK. ON NOV 14, 20012 I TOOK IT TO CAL STAR MOTORS IN GLENDALE CA (A MERCEDES DEALER) FOR REPAIR, THEY TOLD ME THAT THE CAUSE OF THE PROBLEM IS THE SEAL BETWEEN THE SENDING UNIT AND THE GAS TANK. THEY REPLACED THIS PART AND I DROVE THE CAR HOME AS I NEEDED TO BRING IN CAR WITH HALF A TANK FOR REPAIR I DID NOT NOTICE ANY ISSUE. NEXT TIME I FILLED UP THERE WAS NO SMELL FROM INSIDE CABIN AND ONLY SLIGHT SMELL OUTSIDE. I NOW HAVE FILLED UP SEVERAL TIMES AND THE PROBLEM HAS RETURNED. I SHOULD SAY THAT AFTER FILL UP THERE HAS NEVER BEEN ANY LEAKED GAS PRESENT WHEN PARKED AS I CHECK DRIVE DAILY FOR ANY EVIDENCE OF LEAKS IN ANY FLUID. I FEEL THAT IF THERE IS A GAS LEAK ISSUE WITH THIS/THESE CARS WHICH IT APPEARS THERE IS BASED ON SO MANY ISSUES REPORTED THAT MERCEDES HAS A RESPONSIBILITY TO SOLVE THE PROBLEM AS IT IS A VERY DANGEROUS SITUATION TO LEAVE UNRESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558093January 1, 2014
FUEL/PROPULSION SYSTEM
I HAVE OWNED THE VEHICLE FOR OVER A YEAR NOW, AND EVER SINCE THE FIRST TIME I FILLED UP MY FUEL TANK, I NOTICED A STRONG FUEL SMELL IN THE VEHICLE. SO MUCH THAT I COULD NOT BE IN THE CAR AND WOULD HAVE TO DRIVE WITH WINDOWS OPEN AND SUNROOF OPENED SO THE SMELL CAN GO AWAY. I TOOK THE CAR TO MERCEDES-BENZ OF WICHITA, KS AND EXPLAINED MY ISSUE AND THEY SIMPLY SAID THAT THE FUEL SENDING UNIT MIGHT BE RELEASING VAPOR INTO THE CABIN AND THAT IT WOULD NEED TO BE REPLACED. I ASKED IF IT WAS A RECALL ITEM AND COVERED BY THEM, THEY TOLD ME NO AND THAT IT WOULD BE AN OUT OF POCKET EXPENSE AT OVER 1000$. I WAS NOT ABLE TO AFFORD THE REPAIRS AT THE TIME SO I SIMPLY DID NOT FILL THE FUEL TANK TO THE TOP FROM THAT POINT ON. ON OCTOBER OF 2013 THOUGH, I PARK AT A LAUNDRY MAT FACILITY AND GO INSIDE. AFTER A COUPLE MINUTES AN EMPLOYEE COMES IN ASKING WHO IS THE OWNER OF A SILVER MERCEDES (MY CAR) STATING THAT IT IS LEAKING FUEL. I RUN OUTSIDE AND NOTICE A HUGE PUDDLE UNDER MY REAR LEFT SIDE OF THE CAR WITH A STEADY STREAM OF FUEL COMING DOWN. I BECAME ALARMED AND BEGAN TO FIND WHERE THE LEAK WAS COMING FROM. I ENDED UP REMOVING THE BACK LOWER SEAT AND GAINED ACCESS TO THE FUEL SENDING UNIT UNDER THE SEAT AND NOTICED THERE WAS FUEL EVERYWHERE AND LEAKING FROM THE TOP OF THE SENDING UNIT. I TOOK PICS AND A VIDEO SO I CAN SHOW THE DEALER THE NEXT DAY. WHEN I SHOWED THE SERVICE MANAGER THE PICTURES AND VIDEO, THEY SAID "WOW, THAT'S BAD. LOOKS LIKE YOU 'RE GOING TO NEED TO REPLACE IT" ONCE AGAIN I ASKED IF THAT QUALIFIED TO BE REPLACED AT NO COST BY THE DEALER SINCE IT IS A MANUFACTURER FLAW AND A SERIOUS SAFETY CONCERN WITH POSSIBLE FIRE OR EXPLOSION WAITING TO OCCUR AND THEY SIMPLY SAID NO AND WOULD NOT TRY TO HELP ME WITH THE ISSUE. I HAVE SEARCHED THIS ISSUE ON THE INTERNET TO FIND NUMEROUS OTHER DRIVERS WITH SAME ISSUE AND THE DEALER WOULD NOT HELP THEM AS WELL. SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558099January 1, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
TOOK MY CAR INTO DEALERSHIP TO GET CHECKED FOR A KNOWN ISSUE IN WHICH THE RADIATOR WOULD MIX THE ENGINE COOLANT WITH TRANSMISSION FLUID. DEALER CONFIRMED I HAD THE FAULTY RADIATOR AND THAT THE TRANSMISSION FLUID HAD GLYCOL IN IT. I WAS TOLD THEY CAN NOT COVER THE REPAIRS NOR REPLACE THE PARTS AND THAT I WOULD HAVE TO PAY ALL COSTS EVEN THOUGH IT'S A KNOWN ISSUE. SO I DECIDED TO FLUSH THE FLUID OUT AND INSTALL A SEPARATE COOLER TO AVOID FLUID FROM GOING THROUGH RADIATOR IN HOPES I COULD SAVE THE TRANSMISSION FROM BEING DAMAGED BY THE CONTAMINATED FLUID SINCE I DID NOT HAVE THE FUNDS TO REPLACE THE COMPONENTS. I WAS DRIVING ON A BUSY EXPRESSWAY ALONG WITH FOUR OTHER COWORKERS WHEN MY CAR'S ENGINE OVER REVVED AND THE CAR BEGAN TO LOSE MOMENTUM. NEARLY GETTING REAR ENDED BY VEHICLES BEHIND ME, I GOT OUT OF THE LANE AND MERGED ONTO THE SHOULDER. THINKING THE CAR MAY OF HAD SOME ELECTRIC FAULT IN THE TRANSMISSION WHICH MIGHT OF CAUSED THE ISSUE, I BEGAN TO CAUTIOUSLY DRIVE THE CAR BACK TO WORK WHEN IT DID THE SAME THING AGAIN. NEXT DAY I WAS TAKING VEHICLE TO DEALERSHIP WHEN IT COMPLETELY STOPPED MOVING. THE ENGINE WOULD RUN PROPERLY, BUT WHEN PLACED IN DRIVE OR REVERSE, THE CAR WOULD NOT MOVE. TOLD DEALERSHIP MY ISSUE AND WAS TOLD THAT THE TRANSMISSION WENT OUT. THEY WOULD NOT COVER THE COSTS EVEN THOUGH IT WAS CAUSED BY EQUIPMENT FAILURE, SO I PAID ALL THE COST OUT OF POCKET IN ORDER TO GET VEHICLE BACK UP AND RUNNING SINCE IT IS MY ONLY CAR. AFTER TALKING WITH SERVICE MANAGER AT DEALER AND THEIR TECH'S, THEY HAVE KNOWN ABOUT THE ISSUE SPECIFICALLY WITH MY VEHICLES YEAR AND THAT IT IS NOT A RECALL NOR SOMETHING THE DEALER CAN COVER. THIS ISSUE NEARLY CAUSED ME TO HAVE AN ACCIDENT THREE TIMES AND IT IS AN ISSUE THAT THE DEALER MUST TAKE RESPONSIBILITY FOR AND COVER AT NO COST TO OWNER SINCE THEY HAVE KNOWN ABOUT THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557980December 31, 2013
FUEL SYSTEM, GASOLINE
AFTER FUELING MY CAR, GASOLINE SMELL BECAME INTOLERABLY STRONG. I CALLED THE DEALER AND THEY TOLD ME THAT THE 2007 E350 IS KNOWN FOR LEAKS AND I SHOULD BRING IT FOR A DIAGNOSTIC CHECK. THE MANUFACTURER ACCORDING TO THE DEALER IS AWARE BUT NO FEDERAL ACTION HAS BEEN MANDATED. ESTIMATES COULD RANGE FROM $1000 TO $2000. BUMMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558000December 31, 2013
FUEL SYSTEM, GASOLINE
GAS LEAK WHEN FUELING CAUSING GASOLINE FUMES IN THE VEHICLE. VERY DANGEROUS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557818December 30, 2013
FUEL/PROPULSION SYSTEM
HAVE BEEN SMELLING GAS WHEN TANK IS FILLED; GOES OFF AFTER DRIVING FOR A WHILE. CAME TO DEALER FOR ANOTHER PROBLEM AND WAS TOLD ABOUT TANK LEAK. THIS HAS BEEN THE PROBLEM FOR A WHILE, BUT DID NOT REALIZE IT IS A TANK LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557845December 30, 2013
VISIBILITY/WIPER, STRUCTURE
IN OCTOBER OF 2013 I LEASED A 2014 MERCEDES E350. THE VEHICLE HAD BEEN PARKED OVERNIGHT AT MY HOME ON 12/25/13 AND UPON ENTERING THE VEHICLE ON 12/26/13, I NOTICED A LARGE CRACK EXTENDING APPROXIMATELY 15 INCHES FROM THE BOTTOM OF THE DRIVER'S SIDE WINDSHIELD WIPER AND UP TO THE CENTER PORTION OF THE WINDSHIELD. WHEN I PARKED THE VEHICLE AT MY HOME ON 12/25/13 THIS LARGE 15 INCH CRACK DID NOT EXIST. I TOOK THE VEHICLE TO THE MERCEDES DEALERSHIP ON 12/27/13 AND WAS TOLD THE HUGE CRACK IN THE WINDSHIELD WAS CAUSED BY A SMALL IMPACT, ABOUT THE DIAMETER OF A PENCIL POINT JUST BELOW THE WINDSHIELD WIPER. THE EXTREMELY SMALL PENCIL POINT DIAMETER IMPACT CAUSED THE WINDSHIELD TO DEVELOP THE CRACK OVERNIGHT WHILE THE VEHICLE WAS PARKED AT MY HOME, SINCE THE LARGE CRACK DIDN'T EXIST WHEN I LAST EXITED MY VEHICLE AT MY HOME ON 12/25/13. I BELIEVE THAT IF SUCH A SMALL PENCIL POINT SIZED IMPACT AS ALLEGED BY THE DEALER, COULD CAUSE SUCH A LARGE CRACK TO DEVELOP OVERNIGHT WHILE MY VEHICLE WAS PARKED AT MY HOME, THE WINDSHIELD ITSELF IS DEFECTIVE AND THE WEAKNESS OF THE E350 WINDSHIELD POSES A SERIOUS SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557562December 28, 2013
FUEL SYSTEM, GASOLINE
THE FUEL TANK CRACKED AND LEAKS FUEL WHEN THE TANK IS FULL. THE CHECK ENGINE LIGHT ALSO COMES ON STATING SMALL EVAP LEAK FOR THE FUEL SYSTEM, BECAUSE OF THIS CRACK/LEAK. IT IS POTENTIALLY A FIRE ISSUE AND CAUSES NOTICEABLE FUEL VAPOR/SMELL INSIDE AND OUTSIDE OF THE VEHICLE. IT IS KNOWN TO EFFECT MANY IF NOT ALL E-CLASSES FROM THIS GENERATION AND MERCEDES BENZ IS REFUSING TO ACCEPT LIABILITY OR REPAIR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557569December 28, 2013
FUEL SYSTEM, GASOLINE
AFTER FUELING CAR, THERE IS A STRONG RAW FUEL SMELL THAT PERMEATES THE CAR. IT WILL LAST FOR ABOUT 40 MILES THEN WILL SUBSIDE. IF YOU HAVE NOT DRIVEN SUFFICIENT MILEAGE BEFORE PARKING, THE SMELL CAN LAST FOR DAYS, WEEKS AND/OR MONTHS. IF THE CAR HAPPENS TO BE PARKED ON AN INCLINE, THE FUMES ARE STRONG ENOUGH TO KEEP YOU OUT OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557346December 26, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE VEHICLE AND ONTO THE REAR SEAT. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ENTIRE FUEL TANK NEEDED TO BE REPLACED. THE CONTACT DID NOT CALL THE MANUFACTURER NOR HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556423December 17, 2013
FUEL SYSTEM, GASOLINE
EVERY TIME I FILL UP MY GAS MY GARAGE SMELLS OF STRONG GAS ORDER. NO VISIBLE GAS LEAK AND NO SMELL IN THE CAR, JUST INSIDE THE GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556023December 14, 2013
FUEL/PROPULSION SYSTEM
FUEL SMELL IN CABIN AFTER SLOWING TO A STOP. FUEL SMELL OUTSIDE VEHICLE. NO FUEL LEAKS SEEN ON GROUND OR IN ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554985December 5, 2013
FUEL SYSTEM, GASOLINE
MY 2007 MERCEDES E350 HAS A FUEL TANK LEAK AS DETERMINED BY THE MERCEDES DEALERSHIP SERVICES DEPT. MY EXTENDED WARRANTY HAS EXPIRED JUST 2 WEEKS BEFORE THE CHECK ENGINE APPEARED AND THAT IS WHY I BROUGHT IT TO THE DEALERSHIP. THE DEALER WANTS TO CHARGE ME $2,700 FOR REPLACING THE FUEL TANK. REFERENCE NHTSA ACTION NUMBER: PE12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555001December 5, 2013
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL AFTER FILL UP FOR OVER A YEAR. WAS BROUGHT TO MERCEDES WITH NO FIX. RECENT INSPECTION RESULTED IN FINDING A PUDDLE OF FUEL UNDER THE REAR SEAT ON THE FUEL SENDING UNIT. FURTHER RESEARCH SHOWS THIS IS A ONGOING PROBLEM FOR OTHER E-CLASS AND HAS BEEN REPORTED TO NHTSA, AND CURRENT FIXES IF ANY HAS BEEN FAILING AND EVEN OWNERS HAVING TO PAY OUT OF POCKET FOR SOMETHING MERCEDES SHOULD BE FIXING UNDER WARRANTY DUE TO THIS SERIOUS POTENTIAL SAFETY AND FIRE ISSUE. I HAVE TWO TODDLERS WHO SIT IN THIS CAR EVERYDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554630December 3, 2013
WHEELS, SERVICE BRAKES
THE VEHICLE WAS SERVICED ON 11/27/13. ON 12/2/13 PULLING AWAY FROM A STOP SIGN THERE WAS A LOUD POP AND SUDDEN DROP TO THE CAR. AFTER GETTING OUT OF THE VEHICLE AND LOOKING TO SEE WHAT HAD HAPPENED WE NOTICED THAT THE WHEEL HAD DETACHED FROM THE CAR. POLICE WERE NOTIFIED RIGHT AWAY BECAUSE THE VEHICLE WAS STILL IN THE ROAD. MERCEDES BENZ EMBRACE WAS NOTIFIED DIRECTLY AFTERWARDS AND INFORMED AS TO WHAT HAD HAPPENED. THE TOW TRUCK DRIVER HAD TO TAKE A BOLT OUT OF EACH REMAINING WHEEL TO RE-ATTACH THE ONE THAT CAME OFF TO LOAD THE VEHICLE ONTO THE FLAT BED. FOUR LUG BOLTS WERE MISSING. WE DID FIND A PIECE OF A BROKEN BOLT LAYING ON THE GROUND NOT FAR FROM THE CAR. THE CAR WAS TOWED TO THE MERCEDES BENZ IN MEMPHIS. I THINK THIS IS A SERIOUS DEFECT AND SHOULD BE THOROUGHLY INVESTIGATED TO SAVE THE LIFE OF OTHER DRIVERS, HAD THIS HAPPENED TO ME ON THE INTERSTATE WERE I WOULD HAVE BEEN DRIVING AT THE SPEED OF 70 MPH ALL OF US SITTING IN THE CAR WOULD HAVE BEEN DEAD AND NO ONE WOULD HAVE BEEN ABLE TO FIND THE CAUSE. I HOPE YOU WILL TAKE IMMEDIATE ACTION. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554728December 3, 2013
FUEL SYSTEM, GASOLINE
STRONG GASOLINE ODOR AFTER FILLING FUEL TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554446December 2, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED A GASOLINE FUEL ODOR WAS IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE FUEL TANK HAD FAILED AND NEEDED REPLACING. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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