Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10550060October 29, 2013
FUEL SYSTEM, GASOLINE
THE VEHICLE WAS REPAIRED BY THE PREVIOUS OWNER AT MERCEDES UNDER A RECALL, FOR THE FUEL LEAKS. THE VEHICLE THREW A CODE FOR GAS CAP. I REPLACED THE GAS CAP. TWO DAYS LATER THE CHECK ENGINE LIGHT DISAPPEARED AND THE CAR THREW A CODE FOR AN EVAP LEAK. I REPLACED THE CHARCOAL CANISTER AND THE GAS CAP THINKING IT MAY HAVE BEEN FAULTY. THE VEHICLE CONTINUES TO THROW A CHECK ENGINE LIGHT WHEN IT IS FILLED WITH GASOLINE. ONCE THE TANK LEVEL DROPS BELOW 3/4 THE WARNING GOES AWAY HOWEVER THE CHECK ENGINE LIGHT REMAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549853October 28, 2013
FUEL SYSTEM, GASOLINE
MY CAR IS LEAKING FUEL AFTER FILLING UP THE TANK. I HAVE READ THAT THIS IS A COMMON PROBLEM. I KNOW FOR A FACT THAT RECALL WORK WAS PERFORMED ON MY CAR FOR THIS ISSUE PRIOR TO MY PURCHASING IT BASED ON RESEARCH AT A MERCEDES BENZ DEALERSHIP AS WELL AS BY A STICKER ATTACHED TO THE BOTTOM OF MY HOOD. HOWEVER, THE PROBLEM IS RECURRING. STRONG ODOR OF FUEL IS PREVALENT AS WELL AS LARGE OBSERVABLE LEAK AROUND REAR DRIVERS SIDE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549383October 24, 2013
WHEELS
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THE FRONT PASSENGER DRIVER'S SIDE RIM BECAME BENT, CREATING A SHARP EDGE WHICH SLICED INTO THE TIRES. THE RIMS WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500 AND THE CURRENT MILEAGE WAS 10,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548657October 21, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE ENGINE CRANK SHAFT SENSOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 81,000 AND THE CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548804October 21, 2013
FUEL SYSTEM, GASOLINE
ON JUNE 9, 2011, THERE WAS A DETECTABLE FUEL SMELL ON THE INTERIOR AND IMMEDIATELY SURROUNDING THE EXTERIOR OF THE VEHICLE. ON JUNE 10, 2011, THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF LAGUNA NIGUEL, CA. THE MERCEDES TECHNICIAN DIAGNOSED THE ISSUE AS A BAD FUEL SENDER UNIT. MERCEDES FAILED TO MENTION AT THE TIME THAT THERE WAS A RECALL FOR THIS ISSUE WHICH THEY DESCRIBED AS "MECHANICAL STRESS ON THE FUEL FILTER MODULE" (VOLUNTARY EMISSIONS RECALL CAMPAIGN #2008-020001). PARTS AND LABOR TO REPLACE THE FUEL SENDER UNITS COST $1,620.20. THIS REPAIR SEEMED TO HAVE CORRECTED THE ISSUE TEMPORARILY. ON OCTOBER 17, 2013 I TOOK THE VEHICLE INTO MERCEDES-BENZ OF FOOTHILL RANCH, CA FOR ROUTINE SERVICE. THE TECHNICIAN AGAIN IDENTIFIED THE SMELL OF GAS IN THE VEHICLE AND DIAGNOSED THE PROBLEM AS A CRACK IN THE FUEL SENDER UNIT. THE MERCEDES SERVICE ASSOCIATED QUOTED APPROXIMATELY $1,600 TO AGAIN REPAIR THIS ISSUE. THIS ISSUE IS CLEARLY A PROBLEM WITH THE VEHICLE DESIGN AND MERCEDES CONTINUES TO CHARGE ITS CUSTOMERS TO REPAIR THIS FLAW. I'M CONCERNED FOR MY HEALTH AND THE HEALTH OF MY WIFE AND TWO CHILDREN, AGES 1 AND 4. INHALING GASOLINE, ESPECIALLY THE BENZENE COMPONENT IS KNOWN TO INCREASE THE RISK OF DEVELOPING CANCER IN HUMANS. I'M ALSO CONCERNED THAT THE VEHICLE MAY BE SUSCEPTIBLE TO EXPLODING IF THIS ISSUE IS NOT RESOLVED. YOUR HELP WOULD BE APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548628October 20, 2013
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES
ENGINE STALLS WHILE DRIVING. THE CAR LOSES POWER BRAKES AND POWER STEERING. NO CHECK ENGINE ALERT COMES ON AND THE LIGHTS REMAIN ON. THE CAR STARTS AGAIN ONCE I PULLED OVER AND STARTED THE IGNITION AGAIN. THIS HAS HAPPENED ABOUT 6 TIMES IN 18 MONTHS AND IS VERY DANGEROUS. THE LAST TIME I WAS COASTING DOWNHILL AROUND 40 MILES AN HOUR AND, WHEN THE ENGINE STALLED, THE CHECK TIRE PRESSURE ON ALL 4 TIRES CAME ON. WHEN I RESTARTED THE CAR THE CHECK TIRE PRESSURE LIGHTS DID NOT APPEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548522October 19, 2013
FUEL SYSTEM, GASOLINE
BASED ON NEWS REPORTS FROM EARLIER THIS YEAR, I UNDERSTAND THAT THE NHTSA IS INVESTIGATING COMPLAINTS OF FUEL LEAKS THAT ARE COMMON WITH MERCEDES BENZ E-CLASS MODELS BETWEEN 2003 - 2009. I AM WRITING TO SUBMIT A COMPLAINT ABOUT MY WIFE'S 2006 E 350 THAT WAS JUST SERVICED FOR A FUEL LEAK. FOR SOMETIME SHE NOTICED A GAS SMELL AFTER REFUELING. ON 10/16/13 WHEN SHE REFUELED THE FUMES IN THE CAR WERE VERY STRONG AND DID NOT GO AWAY SO SHE TOOK THE CAR TO THE NEARBY DEALERSHIP FOR SERVICE THE NEXT MORNING. THE DEALERSHIP IDENTIFIED THE PROBLEM AS A FUEL LEAK. THE LEAK WAS SEVERE ENOUGH THAT GAS HAD LEAKED INTO THE CUSHIONS OF THE BACK SEAT WHERE OUR 3 YEAR OLD TODDLER TYPICALLY SITS. THE DEALERSHIP IDENTIFIED THE PROBLEM AS A "SAFETY CONCERN". I AGREED. I ALSO EXPRESSED MY CONCERN TO THE DEALERSHIP AND MBUSA ABOUT THE GAS THAT LEAKED INTO THE SEAT CUSHION AND THAT THE LEAK SEEMS TO BE A COMMON PROBLEM WITH THEIR E-CLASS MODELS. ALTHOUGH WE HAVE PAID FOR THE COMPLETED REPAIR, I REQUESTED THAT THE REPAIR BE COVERED BY MBUSA. BECAUSE NO RECALL EXISTS, MBUSA DOES NOT ACKNOWLEDGE THE LEAK AS A DEFECT AND IS CURRENTLY REVIEWING MY REQUEST FOR AN OUT-OF-WARRANTY REPAIR COVERAGE, INCLUDING THE REPLACEMENT OF THE REAR SEAT CUSHION. MY WIFE, OLDEST SON AND I HAVE PREVIOUSLY BEEN DIAGNOSED WITH ASTHMA. I AM CONCERNED THAT THE FUMES THAT CONTINUE TO LINGER WILL THREATEN ASTHMA-RELATED COMPLICATIONS. I AM HAPPY TO PROVIDE ADDITIONAL INFORMATION UPON REQUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548299October 17, 2013
POWER TRAIN
WHILE ENTERING THE FREEWAY, THE TRANSMISSION DISENGAGED AND FAILED. THE VEHICLE WAS STEERED TO THE SHOULDER. THE DASH LIGHTS ALL CHANGED TO RED AND THE TRANSMISSION WOULD NOT ENGAGE. AFTER SHUTTING OFF THE ENGINE AND RESTARTING THE VEHICLE, IT PERFORMED NORMALLY UNTIL LAST WEEK. THE SAME FAILURE OCCURRED THREE TIMES LAST WEEK. AFTER RESTARTING THE ENGINE THE CAR WAS TAKEN TO THE CLOSEST NON-DEALER SERVICE CENTER AND A RESET OF THE TRANSMISSION SPEED SENSOR WAS PERFORMED ELECTRONICALLY. I WAS ADVISED THAT THIS IS A COMMON PROBLEM WITH MODEL AND THAT I WOULD NEED A NEW SET OF VALVES, SENSORS, SEALS ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547603October 11, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES E350. WHEN ENTERING THE VEHICLE, THE CONTACT STATED THE VEHICLE EMITTED A STRONG GASOLINE ODOR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547554October 10, 2013
FUEL SYSTEM, GASOLINE
WHEN THE CAR'S GAS TANK WAS FILLED, THERE WAS A DISTINCT ODOR OF GASOLINE WHEN THE CAR WAS PARKED IN THE GARAGE. WITH A BEDROOM CLOSE BY AND AN HVAC SYSTEM ABOVE, WE THOUGHT THIS WAS UNSAFE AND NEEDED TO BE FIXED. WE WERE TOLD THAT THE GAS TANK NEEDED TO BE REPLACED AND THIS WAS A COMMON PROBLEM, BUT THERE HAD BEEN NO RECALL. MERCEDES ENDED UP CHARGING US A DISCOUNTED PRICE OF $1476 FOR THE REPAIR, BUT I THINK THERE SHOULD BE A RECALL AND MERCEDES SHOULD HAVE PAID THE FULL COST OF REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547412October 9, 2013
FUEL SYSTEM, GASOLINE
I COULD SMELL FUEL LEAKS OR A STRONG ODOR OF GASOLINE BOTH INSIDE AND OUTSIDE OF THEIR VEHICLE, AND AFTER REFUELING. WENT TO MB DEALERSHIP FOR TUNE UP, OIL, AND AIR FILTER CHANGE. TWO DAYS LATER THE VEHICLE STALLED ON ME DRIVING DOWN 55 SOUTHBOUND INTERSTATE AT 65MPH. I WAS IN DENSE TRAFFIC SO I TURNED ON MY EMERGENCY FLASHERS AND TRIED TO COAST THE CAR ONTO THE SHOULDER TO GET SAFELY OFF THE ROAD. SCARY SINCE TRAFFIC WAS SO DENSE BUT I MANAGED. I TRIED TO START THE CAR A FEW TIMES AND IT WOULDN'T START. AFTER 5 MINUTES IT STARTED AND I DROVE TO MY DESTINATION 2 MILES. AFTER SITTING FOR 30 MINUTES I HEADED BACK HOME 55 NORTH BOUND AT 65MPH. CONCERNED I DROVE IN THE FAR RIGHT LANE IN CASE THE VEHICLE STALLED AGAIN. IT STALLED 5 TIMES TRAVELING 25 MILES. ONCE I ARRIVED HOME THE VEHICLE REEKED OF FUEL. CALLED THE MERCEDES DEALERSHIP AND ASK IF THIS WAS A PART OF THE RECALL (CAMPAIGN NO. 2008020001) OF THE FUEL FILTER MODULE? WAS TOLD NO. I DROVE THE CAR HOPING IT WAS JUST BAD GAS OR SOMETHING AND IT STALLED AT A STOP LIGHT AND IT WAS 5+ MINUTES BEFORE IT STARTED AGAIN. I DROVE INTO THE FIRST ASE SHOP 1/2 MILES UP THE ROAD. THE SHOP CHECKED THE VEHICLE AND DETERMINED THAT THE FUEL FILTER MODULE WAS BAD AND MUST BE REPLACED. THE PART WAS ORDERED FROM THE MB DEALERSHIP AND INSTALLED. IN ADDITION A NEW FUEL PUMP WAS INSTALLED AS WELL. UPON REMOVING THE SEAT THE TECH DISCOVERED FUEL UNDER THE SEAT AND THE MATTING SOAKED. HE STATED I WAS LUCKY THE VEHICLE DID NOT CATCH ON FIRE. MB INDICATES MY MODULE WAS REPLACED IN 2008 PER THE RECALL. FIVE YEARS AND THE VEHICLE IS STILL NOT SAFE. MB REFUSES TO REIMBURSE ME FOR THE COST OF REPLACING THE MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546979October 7, 2013
FUEL/PROPULSION SYSTEM
HELLO, FOR SEVERAL YEARS THERE HAS BEEN A STRONG ODOR OF GASOLINE AFTER RE-FUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547151October 7, 2013
VEHICLE SPEED CONTROL
THIS CAR AUTO ACCELERATED WHILE I WAS PARKING IN THE MIDDLE OF A RESIDENTIAL STREET ON SEP 14, 2013. MY CAR ENDED UP HITTING ANOTHER PARKED CAR IN FRONT OF ME. MY CAR DAMAGE IS AROUND $13,000. IT IS THE 2ND TIME WHEN IT HAS AUTO ACCELERATED WITHIN THE PAST 6 MONTHS. THE 1ST. TIME WHEN IT HAPPENED I WAS ON THE ROAD & IT MOVED FEW FEET BY ITSELF WHEN I STOPPED AT A SIGNAL. I WAS ABLE TO CONTROL IT BY HITTING THE BREAKS WITH LOTS OF FORCE. THAT TIME, I THOUGHT IT MAY BE MY IMAGINATION OR EARTHQUAKE, BUT THIS TIME, 2ND TIME, THE ENGINE MADE A RACING SOUND & IT JUST WENT OUT OF CONTROL & HIT THE OTHER PARKED CAR IN FRONT OF ME DESPITE OF ME HITTING THE BRAKES. APPARENTLY THE CAR BRAKES COULDN'T DO ANYTHING EITHER & THE END RESULT WAS I HIT THE OTHER PARKED SUV IN FRONT OF ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10546913October 6, 2013
FUEL SYSTEM, GASOLINE
THIS IS THE SECOND INCIDENT IN 3 YEARS INVOLVING MY FUEL TANK! THERE IS DEFINITELY A DEFECT HERE!! THE FIRST TIME, I HAD MY FUEL TANK REPLACED IN 2010 (AT 37,473 MILES) BECAUSE OF A VERY STRONG ODOR OF GASOLINE FROM INSIDE THE CABIN OF THE VEHICLE AFTER I WOULD FILL-UP. THIS TIME I BEGAN TO NOTICE A VERY STRONG ODOR OF GASOLINE FROM OUTSIDE OF THE CAR, AT THE REAR, LEFT SIDE OF MY VEHICLE, WHEN IT WAS PARKED IN MY GARAGE. I TOOK MY CAR IN FOR A REGULAR SERVICE, AND I WAS TOLD THAT THE MECHANIC ALSO NOTICED A STRONG ODOR OF GASOLINE FROM THE REAR LEFT SIDE OF THE VEHICLE. I HAVE TO TAKE IT BACK FOR FURTHER INSPECTION. THERE IS NO FUEL LEAKING ONTO THE GROUND BENEATH THE CAR, BUT THERE IS CLEARLY A LEAK SOMEWHERE. I SEARCHED ONLINE FOR RECALLS AND CAME ACROSS THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546700October 4, 2013
FUEL/PROPULSION SYSTEM
THE FUEL SENDING UNIT IS LEAKING GAS WHEN I FILL THE CAR UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546735October 4, 2013
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
FILLED MY CAR UP THE NIGHT OF 10/1/13. PARKED THE CAR INSIDE GARAGE CONNECTED TO MY HOUSE. UPON WAKING UP THE MORNING OF 10/2/2013, I WAS OVERWHELMED WITH VERY STRONG FUEL ODOR. I TRACED THE SOURCE OF THE ODOR TO MY 2005 MERCEDES BENZ E55 AMG PARKED IN MY GARAGE. I IMMEDIATELY OPENED THE GARAGE DOOR TO EVACUATE THE FUEL ODOR. I WAS ABLE TO LOCATE THE SOURCE OF THE FUEL SMELL TO THE DRIVERS SIDE BACK SEAT. ARMED WITH A FIRE EXTINGUISHER, I STARTED THE CAR AND BACKED OUT OF MY DRIVEWAY AND NOTICE A FLUID PUDDLE AND LIQUID LINE FORMED. I GOT OUT TO FIND GAS POURING OUT FROM UNDER THE DRIVER SIDE REAR PASSENGER COMPARTMENT. I CONTINUED TO BACKED THE CAR AWAY FROM THE HOUSE INCASE OF FIRE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP. THERE, THE DEALER PULLED THE REAR SEAT AND THE FUEL PUMP INSPECTION COVER TO CONFIRM THE SOURCE OF THE FUEL SMELL. WHAT WE FOUND WAS RAW FUEL SITTING ON THE TOP OF THE FUEL TAKE THAT HAD APPARENTLY LEAKED FROM THE DRIVERS SIDE FUEL PUMP. THE DEALER INFORMED ME THAT THEY HAD SEEN THIS PROBLEM ON OTHER E55'S AND THAT AS OF NOW, THERE WAS NO RECALL ISSUED SO I WOULD HAVE TO PAY OUT OF POCKET TO REPAIR THE VEHICLE. THIS REPAIR HAS COST ME IN EXCESS OF $1000.00. THERE APPEARS TO BE A SIGNIFICANT SAFETY ISSUE WITH THE DESIGN OF THIS VEHICLE. ALLOWING RAW FUEL TO ESCAPE FROM THE FUEL TAKE AND "PUDDLE" BOTH ON TOP OF THE FUEL TANK AND UNDER THE VEHICLE CREATES AN IMMEDIATE FIRE HAZARD. TO MAKE MATTERS WORSE, THERE IS AN ELECTRICAL CONNECTION FOR THE FUEL PUMPS IMMEDIATELY NEXT TO THE RAW FUEL PUDDLE. I WAS VERY FORTUNATE NOT TO HAVE AN IGNITION SOURCE IN MY GARAGE. I SHUDDER TO THINK OF THE RESULTS HAD ANYTHING IGNITED THE ENCLOSED FUEL VAPORS (INSIDE MY GARAGE WHILE MY FAMILY SLEPT ABOVE). PLEASE INVESTIGATE THIS ISSUE AND FORCE A SAFETY RECALL BEFORE SOMEONE LOOSES A VEHICLE, HOME, OR WORSE YET ... A LIFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546746October 4, 2013
FUEL SYSTEM, GASOLINE
NOTICE A GAS SMELL AFTER FILLING UP THE TANK. DID NOT REALLY TOOK IT FOR ANYTHING BUT ON THE SECOND FILL SMELL AGAIN INSIDE THE CAR. BEING SUMMER I DRIVE WINDOWS DOWN AND SMELL WAS NOT BAD UNTIL I HAD THE AC ON. ONLINE RESEARCH PROVE IT TO BE THE TANK. AND ITS A KNOWN DEFECT BUT MB WILL NOT FIX IT. MORE I CHECK INTO THE PROBLEM ITS AN ON GOING ISSUE WITH THESE CARS. 100K AND NO ONE WILL LISTEN TO YOUR ISSUES. I NOW FILL 3/4 AS THE FIX AND NO ISSUES AND CAN NOT SELL IT TO SOMEONE ELSE KNOWING THIS IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546782October 4, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHEN THE FUEL TANK WAS FULL, THE TANK WOULD LEAK. THE VEHICLE WAS TAKEN TO A DEALER AND THE TECHNICIAN STATED THAT THE PROBLEM WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 52,000. THE CURRENT MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546601October 3, 2013
FUEL SYSTEM, GASOLINE
MY CAR SMELL OF GAS FUMES WHEN I FILL UP. ONLINE RESEARCH HAS SHOWN ME THAT MANY OTHER MB OWNERS HAVE THE SAME PROBLEM. THE MB GAS SENDING UNITS ARE LEAKING UNDER THE BACK SEAT. THERE WAS A RECALL FOR 2003 TO 2006 MODELS BUT NOT 2007 ALTHOUGH MANY 2007 MODELS HAVE THE SAME PROBLEM. I HAVE YOUNG CHILDREN THAT I OFTEN TAKE WITH ME IN THIS CAR AND FEEL THIS IS A MAJOR HEALTH AND SAFETY ISSUE. THIS IS THEIR DEFECT. PLEASE HELP ME TO GET MB TO CORRECT THIS PROBLEM AS IT IS A SAFETY AND EMISSIONS ISSUE AND THEY ARE TO BLAME. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546686October 3, 2013
FUEL SYSTEM, GASOLINE
FILLED UP MY GAS TANK YESTERDAY. SINCE THEN I HAVE BEEN SMELLING VERY VERY STRONG ODORS OF FUEL INSIDE AND OUTSIDE THE CAR.. I BELIEVE MY ISSUE IS RELATED TO NHTSA INVESTIGATION : PE12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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