Lincoln MKX Complaints

1,418 consumer complaints on file.

#11055530December 19, 2017
AIR BAGS
SAFETY RISK DESCRPITION THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO DIRS 17E001, 17E002, 17E003. FORD IS NOT AWARE OF ANY REPORTS OF ACCIDENT OR INJURY RELATED TO THIS CONDITI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055188December 18, 2017
AIR BAGS
RECALL IN PLACE FOR MORE THAN A YEAR WITH NO SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055288December 18, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2011 LINCOLN MKX ELECTRICAL SYSTEM SOFTWARE RECALL LINCOLN ISSUED A RECALL (10V659000) NHTSA CAMPAIGN #11V128000 WHICH REQUIRED REPLACEMENT OF AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT. IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE. OUR LINCOLN STARTED TO DEVELOP ISSUES ONLY A FEW WEEKS AFTER PURCHASE. THE TURN SIGNAL WOULD REPEATEDLY BURN OUT. THE DEALERSHIP WE PURCHASED FROM REPLACED THE BULB & HOUSING SEVERAL TIMES WITH NO PERMANENT FIX. AFTER SOME RESEARCH WE FOUND THE RECALL NOTICE & CALLED LINCOLN DIRECTLY. AS IT TURNS OUR THE CAR (VIN NUMBER & ALL FIT THE CRITERIA FOR THE RECALL PER FORD) HOWEVER LINCOLN REFUSES TO FIX THE AFFECTED MODULE BECAUSE THE CAR IS ORIGINALLY FROM CANADA! WE LIVE 1 HOUR AWAY FORM CANADA, SO IAM SURE WE ARE NOT THE FIRST TO BUY A CAR IN THE US THAT ORIGINATED IN CANADA. AT THIS POINT WE DO NOT EVEN FEEL SAFE DRIVING THE VEHICLE FOR FEAR IT WILL CATCH FIRE. THE SIGNAL & RUNNING LIGHTS BURN OUT EVERY 2-3 WEEKS. VERY SCARY! WE CANNOT IN GOOD FAITH TRADE THE CAR IN EITHER WITH KNOWLEDGE OF THIS INFORMATION. THE MECHANICS THAT HAVE LOOKED AT THE VEHICLE STATED THAT THERE IS EVIDENCE OF AN ACTUAL FIRE AROUND THE TURN SIGNAL HOUSING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11055106December 17, 2017
ENGINE
FOLLOW-UP TO NHTSA ID NUMBER: 11047965 AFTER FILING NHTSA COMPLAINT 11047965, TOOK CAR TO DEALER FOR INVESTIGATION. COMPUTER HAD RECORDED A CODE FOR THE FUEL PRESSURE SENSOR WHICH WAS THEN REPLACED. AFTER THE REPAIR, DROVE ABOUT 2 WEEKS AND 400 MILES (INCLUDING SEVERAL HOURS AT HIGHWAY SPEEDS) WITHOUT FURTHER INCIDENT. THEN ON INTERSTATE HIGHWAY AT SPEED (70 MPH ON CRUISE CONTROL), THE ENGINE STOPPED WITHOUT WARNING OR ALARM, RESULTING IN LOSS OF PROPULSION, POWER STEERING, AND POWER BRAKES. WAS ABLE TO COAST TO A STOP ON THE RIGHT SHOULDER WITHOUT COLLISION. WAS ABLE TO RESTART ENGINE NORMALLY AND CONTINUE, BUT THE EVENT RECURRED A SECOND TIME 10 MINUTES LATER WITH THE SAME RESULTS. WAS ABLE TO DRIVE ABOUT 80 MILES TO HOME WITHOUT FURTHER INCIDENT. ENGINE SHUTDOWN IS ACCOMPANIED BY NO WARNINGS, ALARMS, OR INDICATIONS OTHER THEN THE INSTRUMENT PANEL GOING DARK AND THE LOSS OF PROPULSION. FORTUNATELY HAVE BEEN ABLE TO GET TO RIGHT SHOULDER WITHOUT CAUSING A TRAFFIC INDECENT, THOUGH THIS WOULD BE DANGEROUS IN A HEAVY TRAFFIC ENVIRONMENT. PLAN TO TAKE TO DEALER AGAIN NEXT WEEK FOR FURTHER INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054879December 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION LINCOLN CLEARWATER, 2085 GULF TO BAY BLVD, CLEARWATER, FL 33765 (727) 231-1380) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A RECALL NOTICE FROM TK HOLDINGS, ALERTING HIM THAT TAKATA FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053963December 11, 2017
AIR BAGS
TWICE THIS AUTO WAS TAKEN TO GRANITE FORD, ROCHESTER, NH. I WAS TOLD THEY HAVE NOT RECEIVED THE "PARTS" YET AND THAT FORD MOTOR CORP. HAS NOT EVEN RECEIVED THIS REPLACEMENT.-MOST RECENT 11/28/2017. THIS IS WHERE I PURCHASED THE CAR-I AM 82 YEARS OLD AND CANNOT DRIVE TO A DEALER IN MANCHESTER ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053089December 8, 2017
AIR BAGS
CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. UPDATED 12/08/2017*JS THE CONSUMER STATED A NOTICE WAS SENT ADVISING THE CONSUMER TO CONTACT AN ATTORNEY OR RISK LOSING RIGHTS TO RECEIVE THE REPLACEMENT AIRBAG. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053332December 7, 2017
ENGINE, FUEL/PROPULSION SYSTEM
THE THROTTLE VALVE ASSEMBLY WAS BAD. THE CAR STOPPED RUNNING WHEN THE WIFE WAS DRIVING HIGHWAY 105 AT 50 MPH. SHE TURNED ON THE FLASHERS AND WAS ABLE TO GET OFF TO THE SIDE OF THE HIGHWAY AFTER A SHORT TIME THE CAR WAS ABLE TO BE RESTARTED AND DRIVEN BACK TO THE HOUSE. THE SAME THING HAPPENED AGAIN ABOUT TWO MONTHS LATER. THIS IS A VERY DANGEROUS SITUATION. THE ENGINE STOPS WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052886December 6, 2017
ELECTRICAL SYSTEM
DOOR LATCH STICKS AND VEHICLE WON'T SENSE THAT THE DOOR IS CLOSED. CLEARLY AN ISSUE FOR FORD BASED ON AN INTERNET SEARCH YET NOTHING IS BEING DONE TO HELP. DAUGHTER AT SCHOOL CAN'T GET INTERIOR LIGHTS TO GO OFF AND CAN'T LOCK DOOR BECAUSE THE CAR THINKS DOOR IS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052520December 5, 2017
ENGINE
WHEN WE PURCHASED THE VEHICLE FROM VALLEY CADILLAC IN ROANOKE VA IN 2014. WE SMELLED SOMETHING BURNING A FEW DAYS LATER. WE TOOK IT BACK TO THE DEALER WHO KEPT IT FOR OVER A WEEK. THEY TOLD ME THAT THEY WOULD HAVE TO SEND IT TO THE FORD DEALER BECAUSE THEY COULDN'T REPAIR IT.I WAS NEVER WAS TOLD WHAT THE ISSUE WAS ONLY THAT IT COST UPWARDS OF $800. HERE WE ARE AND I WAS STRANDED ON I81 BECAUSE THE TRUCK LOST POWER AND STARTED VIBRATING . IT WAS TOWED TO A REPAIR SHOP AND I AM MORTIFIED AT THE FINDINGS. THE COIL PACKS WERE BAD. THIS IS CAUSED BY THE PCM COMPUTER FAILURE.THAT INFORMATION WAS NOT SHARED AT TIME OF PURCHASE AS SOMETHING THAT NEEDS ROUTINE MAINTENANCE.IN ADDITION, THE FIX WAS TO WELD A CRACKED AND WARPED COIL PACK VS REPLACING IT AND HE BAD COMPUTER. HERE I AM $962 LATER AND STILL NEED TO REPLACE THE COMPUTER. HAD THIS BEEN DONE CORRECTLY THE FIRST TIME, I WOULDN'T BE HERE. I HAVE A PICTURE THAT I WILL UPLOAD LATER. INCIDENTALLY THE EXACT SAME THING HAPPENED TO MY DAUGHTERS 2008 MKX THE MONTH PRIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052545December 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (CHAPMAN FORD, 9371 ROOSEVELT BLVD, PHILADELPHIA, PA 19114) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052567December 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DON GASGART'S CHARLOTTE COUNTY FORD (3156 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33952, (888) 313-9652) WAS CONTACTED AND CONFIRMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052092December 3, 2017
AIR BAGS
TAKATA RECALL - DEALERS STATE THERE ARE NO PARTS AVAILABLE TO MAKE THE REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051654December 1, 2017
AIR BAGS
I RECEIVED A RECALL NOTICE APPROXIMATELY TWO YEARS AGO, AND TWICE I CONTACTED MY DEALERSHIP ABOUT THE RECALL AND WAS TOLD THEY HAVE NO FURTHER INFORMATION CONCERNING THE CORRECTION. AT THIS POINT I HAVE TO BELIEVE THAT THERE IS THE POTENTIAL THAT MY FAMILIES SAFETY MAY BE IN JEOPARDY. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051680December 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SCENIC MOTORS INC (1992 ROCKFORD ST, MT AIRY, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. *TT UPDATED 8/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051411November 30, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LECKNER FORD, 16057 JAMES MADISON PKWY, KING GEORGE, VA 22485) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER AND WOULD TAKE SIX TO SEVEN YEARS TO REPAIR ALL THE VEHICLES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051513November 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AND RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (COCCIA FORD LINCOLN INC, 577 E MAIN ST, WILKES-BARRE, PA 18702, (570) 823-8888) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051211November 29, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (QUICK LANE AT FREEDOM FORD, 12784 GEORGE C PERRY HIGHWAY, POUNDING MILL VA 24637) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051190November 29, 2017
AIR BAGS
TAKATA INFLATORS...RECEIVED RECALL NOTICE, BUT LINCOLN DEALERS SIMPLY STATE THEY DON'T HAVE REPLACEMENT PARTS YET. RECALL CAME FROM POSTAL SERVICE WHILE CAR IN GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051277November 29, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (WEST HERR FORD LINCOLN OF AMHERST, 10 CAMPBELL BLVD, BUFFALO, NY 14228) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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