Lincoln MKX Complaints

1,418 consumer complaints on file.

#11104094June 26, 2018
POWER TRAIN
2013 MKX DOES NOT RECOGNIZE WHEN GEAR SHIFTER HAS BEEN MOVED TO "PARK". ERROR MESSAGE LIGHT "SHIFT TO PARK" COMES ON. P LIGHT IS NOT ILLUMINATED. DRIVER HAS TO REPEATEDLY SHIFT FROM PARK TO ANOTHER GEAR (NEUTRAL, DRIVE, PARK, REVERSE) AND BACK TO PARK UNTIL P IS ILLUMINATED AND RECOGNIZED TO BE IN PARK. VEHICLE IS STATIONARY WHEN THIS OCCURS. THIS BEGAN IN EARLY 6/2018 AND OCCURRED INTERMITTENTLY UNTIL A NEW GEARSHIFT SWITCH FP #GT4Z-3F988-B WAS INSTALLED ON 6/22. THIS ERROR HAS BEEN FREQUENTLY REPORTED IN MULTIPLE LINCOLN AND OTHER FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103094June 21, 2018
VEHICLE SPEED CONTROL
THE LINCOLN IN QUESTION BELONG TO MY WIFE WHO IS THE TITLE HOLDER OF THE CAR. I WAS USING MY WIFE'S CAR ON 06/14/2018 AND WAS BACKING OUT OF A PARKING AREA AT UNION AND LIBERTY STREET IN MILFORD, MI,I CAME TO THE STREET AT THE END OF THE PARKING AREA, I PUSHED THE BREAK TO STOP SO THAT I COULD CONTINUE ONTO UNION STREET AS SOON I APPLIED THE BREAK, THE CAR ACCELERATED AT HIGH SPEED BACKWARD AND EVEN THOUGH I WAS PRESSING THE BREAK IT DIDN'T STOP UNTIL CRASHING INTO A HOME NEXT TO THE PARKING AREA. THE SPEED OF ACCELERATION WAS SO INTENSE THAT FROM START TO FINISH IT WAS OVER IN A MATTER OF SECONDS.I WAS SO SHOOK UP THAT THAT MY MIND WAS NOT ABLE TO COMPUTE WHAT HAD JUST HAPPENED. THE CAR WAS DAMAGED ON THE PASSENGERS SIDE OF THE CAR, BUT IT TOOK OUT PORCH AND THE WINDOW AREA OF THE HOUSE.THE CAR SHOWED NO DAMAGE THAT WOULD PREVENT IT FROM BEING ABLE TO DRIVE, YET WHEN I ATTEMPTED TO DRIVE A FEW BLOCKS TO MY HOME, THE POWER STEERING WASN'T WORKING AND THE CAR KEPT STEERING TO THE RIGHT SHOULDER OF THE ROAD. THIS LED ME TO BELIEVE THERE IS SOMETHING WORNG WITH THE ENGINE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11102638June 19, 2018
AIR BAGS
TAKATA RECALL FAILING REPAIR SERVICE FROM LINCOLN/FORD IN REPLACING THE TAKATA AIRBAGS IN OUR VEHICLE. WE RECEIVED THE RECALL NOTICE 1.5 YEARS AGO. WE FOLLOWED THE DIRECTIONS IN THE NOTICE LETTER & CALLED A LOCAL LINCOLN DEALER, NORTH PARK LINCOLN IN SAN ANTONIO, TX. EACH TIME WE CALLED THEY DID NOT HAVE THE PART. NO ONE TOLD US ABOUT THE HIGH RISK OF SERIOUS INJURY RELATED TO THE AIRBAGS. MAY OF 2018 WE GET A LETTER FROM LINCOLN/FORD SAYING THEY HAVE NO PARTS, BUT LINCOLN/FORD WILL PAY FOR A RENTAL CAR UNTIL PARTS COME IN. WE WONDER WHY THEY WOULD PAY FOR RENTALS & FIND OUT THE AIRBAGS ARE TAKATA AIRBAGS THAT OFTEN EXPLODE AND KILL PEOPLE. WE CONTACT NORTH PARK LINCOLN WHO SAYS THEY HAVE NO PARTS & WILL NOT PROVIDE A RENTAL THEY GET PARTS. WE PAY FOR OUR OWN RENTAL TO AVOID THE RISK OF DEATH. MY COMPLAINT IS I DO NOT WANT LINCOLN/FORD TO BENEFIT IN ANY NHTSA INVESTIGATION BY SHOWING THE ADMINISTRATIVE AGENCY HOW THEY "OFFERED" TO PROVIDE RENTAL VEHICLES TO PEOPLE WHO BOUGHT THEIR VEHICLES EQUIPPED WITH THE DANGEROUS AIRBAG SYSTEMS. LINCOLN/FORD DID SEND A LETTER OFFERING TO PROVIDE RENTALS TO PEOPLE WHO WERE IN NEED OF A SAFETY RECALL REPAIR TO REPLACE THE TAKATA AIRBAGS IN THEIR VEHICLES. HOWEVER, ONCE THE PERSON SHOWS UP AT THE DEALERSHIP ASKING FOR A RENTAL VEHICLE THE PERSONNEL AT THE DEALERSHIP REFUSE TO FIX THE VEHICLE BECAUSE "THEY HAVE NO PARTS", AND ALSO REFUSE TO HONOR THE MAY 2018 LETTER TERMS BY PROVIDING A RENTAL VEHICLE AS PROMISED. INSTEAD THEY ARE TELLING PEOPLE THEY HAVE NO PARTS, THEY HAVE NO RENTAL VEHICLES, AND TO KEEP DRIVING THE CAR WITH THE DANGEROUS AIRBAGS. I PROVED THEY LIED TO ME ABOUT THEIR HERTZ RENTAL AVAILABILITY BY MAKING MY OWN RENTAL RESERVATION, BUT WE ARE PAYING FOR IT. I BELIEVE THEY ARE SENDING THE LETTER BUT FAILING TO COMPLY WITH THE TERMS IN ORDER TO HAVE A CHILLING EFFECT ON PEOPLE ASKING FOR REPAIRS/RENTALS TO SAVE MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102384June 18, 2018
WHEELS
MULTIPLE TIRE PRESSURE LOSS WITH AS MUCH AS A 25 PSI DIFFERENTIAL . CONSTANT PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101734June 13, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101559June 13, 2018
AIR BAGS
TAKATA RECALL - THIS PROBLEM HAS BEEN INCOMPLETE FOR 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101399June 12, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101425June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DUBLIN FORD LINCOLN (2265 VETERANS BLVD, DUBLIN, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101248June 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RAY PEARMAN LINCOLN AT (256) 533-0625 (2501 BOB WALLACE AVE SW, HUNTSVILLE, AL 35805) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART SHOULD BECOME AVAILABLE BETWEEN MARCH AND SEPTEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100614June 8, 2018
UNKNOWN OR OTHER
WHILE DRIVING HIGHWAY SPEEDS OF 65-70 MPH I CAN HEAR AIR COMING FROM THE TOP OF THE WINDOW WHERE THE FELT MEETS THE WINDOW. UNABLE TO PUT HAD AT WINDOW TO SEE IF AIR CAN BE FELT COMING OUT WINDOW WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100627June 8, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR DID NOT SECURELY LATCH, CAUSING THE DOOR TO UNEXPECTEDLY OPEN WHILE THE CONTACT WAS DRIVING. THE CONTACT ALSO STATED THAT THE FAILURE CAUSED THE BATTERY IN THE VEHICLE TO DIE. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE DEALER (FRANKLIN PARK LINCOLN, INC., 5272 MONROE ST, TOLEDO, OH 43623) REPLACED THE DOOR LATCH. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 39,362. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100424June 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CROSSROADS FORD OF SANFORD, 3251 NC-87, SANFORD, NC 27332, (919) 775-222) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100149June 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. CAUSEWAY LINCOLN OF MANAHAWKIN (375 NJ-72, STAFFORD, TOWNSHIP, NJ 08050, (609) 597-8083) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD VERIFY WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100187June 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PHIL FITTS FORD & LINCOLN, 3250 WILMINGTON RD, NEW CASTLE, PA 16105, (888) 650-2917) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100017June 5, 2018
AIR BAGS
TAKATA RECALL HOW MANY YEARS WILL THIS TAKE? I AM LOSING MONEY!! I CAN'T HAVE A PASSENGER!!!! I AM IN A HIGH RISK ENVIRONMENT!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099520June 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (BOB ROHRMAN SCHOENBERG LINCOLN, 847-278-3333) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VINE TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098969May 31, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
I PURCHASED THIS 2013 LINCOLN MKX IN OCTOBER OF 2017. IT WAS A USED VEHICLE BUT APPEARED TO BE IN EXCELLENT CONDITION. IN APRIL, THE SUNROOF FLIPPED BACK AND CHIPPED THE BACK GLASS OF THE PANORAMIC ROOF. CONSIDERING THIS IS A KNOWN PROBLEM REGARDING FORD AND THEIR SUNROOFS, MY INSURANCE REFUSES TO COVER IT. I AM A SINGLE MOTHER OF 3 AND JUST WANTED SOMETHING NICE FOR ONCE. THE DAMAGE COSTS MORE THAN THE CARS TRADE IN VALUE. I HAVE HAD BAD LUCK WITH FORD IN THE PAST. I SHOULD HAVE KNOWN BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099065May 31, 2018
AIR BAGS
TAKATA RECALL: THERE HAS BEEN A SAFETY RECALL FOR THE AIR BAG IN MY CAR SINCE 2016. I HAVE RECEIVED NOTICES THAT A REPLACEMENT WILL BE AVAILABLE IN SPRING 2018 AND THAT NO-ONE CAN RIDE IN THE PASSENGER SEAT FOR SAFETY REASONS. I HAVE CALLED THE DEALER A COUPLE OF TIMES AND THEY HAVE STATED THAT THE PART IS NOT IN. TOMORROW WILL BE JUNE, AND I FEEL THIS IS AN UNREASONABLE WAIT TIME FOR ME TO ALLOW SOMEONE TO SIT IN THE PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098790May 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWLEY LINCOLN AT 860-793-8885 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098109May 26, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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