Lincoln MKS Complaints

374 consumer complaints on file.

#11429278August 16, 2021
VEHICLE SPEED CONTROL, POWER TRAIN, FUEL/PROPULSION SYSTEM
For some 4 years now our car has gone into a limp mode while being driven at highway speeds, over bridges, and along dark roadways. The check engine wrench lights up when the car goes into this mode. Unannounced, the sudden and immediate slowing of the car leaves it unsafe to driver, passengers, and others on the road who find themselves behind a fast moving car that suddenly and without notice drastically slows down on its own. It is an uncontrollable unsafe and hazardous creeping condition. The car restarts and drives after being placed in park and shut down. The car then drives normally until the next limp situation. Once the car is turned off and restarted however the check engine wrench clears from display screen, and the code itself clears from the pcm. This has made the intermittent events impossible to catch upon being diagnosed by the dealer. We finally had to drive with our code diagnostic device to try and catch the problem as and when it suddenly arose in traffic. Last week the problem occurred again. We were able to get to the side of the highway and plug in the diagnostic device and pull a single code; DTC P2111. Upon researching the code we found that this unsafe problem as been known to Ford for sometime, but we were not in that group of owners who were sent letters explaining the extended warranty program put into place to correct this situation. That Customer Satisfaction Program, 13N03, extended the warranty period to 10 yrs from in-service and 1500 miles. Our vehicle, a 2013 Lincoln Mks with 110800 mis., is clearly is being affected by the throttle stuck open/closed defect (P2111), and, clearly falls within the extended warranty coverage period. We have tried to get Ford to handle our P2111 Code problem as it has corrected others it acknowledged and repaired, but Ford declined. Ford told us that since NHTSA had not assigned coverage to our VIN#, so it cannot come under the program. We are asking that our car be placed in the program and repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426603July 27, 2021
STEERING
Issue: Power Steering INOP U3000-49 Control Module Failure Pro Date 5/2012. Steering wheel locked making it difficult to turn wheel and drive car safely. Problem was confirmed by 2 Mechanics, one being the Dealership- Chapman Ford Lincoln. A Warning lamp came on: Power Steering Assist Fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426045July 22, 2021
STEERING
My power steering suddenly went out with message “power steering assist fault” and “service AdvanceTrac.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425766July 21, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2013 Lincoln MKS. The contact stated while starting the vehicle, the steering wheel became difficult to turn. The contact stated that the power steering assist fault warning light was illuminated. The contact was able to drive to her residence. The contact called an independent mechanic and the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425390July 19, 2021
STEERING, SUSPENSION
lost complete control of my steering on my car can not drive it i had to havve the car towed to hoffman linclon ford in East Hartford Ct i have repair estimate from them i the amount of 3309,11 hear is a break down of the repairs (Primary)steering-steering $140.00 power steering control module:power rack and pinion,both outer tie rod ends $2808.79 alignment check alignment $129.00 total before taxes $3078.74 shop charges $34.87 ct taxes $195.50 i call linclon and they said that the car was not covered on the recall the car has less then70,000 thousand miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422601June 28, 2021
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated while starting the vehicle, the power steering failed, and the steering wheel was difficult to steer. The vehicle was taken to an independent mechanic who informed the contact that the vehicle was put into reverse then turned off the vehicle numerous times before the power steering functionality returned. The dealer and manufacturer were made aware of the failure but informed the contact that the VIN was not under recall. The approximate failure mileage was 78,743.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421205June 16, 2021
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated while starting the vehicle, the steering wheel ceased. The contact stated that the power steering warning light was illuminated. The vehicle was turned off, restarted, and driven to his destination. The contact stated that the failure persisted. The contact took the vehicle to the local dealer and it was diagnosed with needing the power steering gear and steering gear assembly to be replaced. The vehicle was not yet repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The contact attempted to call manufacturer however, there was no response. The failure mileage was 157,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416499May 13, 2021
ELECTRICAL SYSTEM
THE POWER JUST COMES ON ON MY CLIMATE CONTROL AND THE TEMPERATURE STARTS TO GO ALL THE WAY UP, AND WHEN YOU TRY TO TURN IT OFF IT COMES BACK ON AND IF YOU TRY TO TURN IT DOWN IT GOES BACK UP IT HAPPENS WHEN MY VEHICLE IS IN MOTION OR STATIONARY, IT DOES THAT FOR A LITTLE WHILE AND STOP THEN IT STARTS DOING IT AGAIN. THE FIRST TIME IT HAPPEN WAS 03/12/2021 BUT IT HAPPENS ALMOST EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414960May 3, 2021
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 LINCOLN MKS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START-UP WHEN SHE ATTEMPTED TO START THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED AS FUEL PUMP FAILURE. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FUEL PUMP WAS REPLACED TWICE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 79,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404491March 23, 2021
STEERING
I STARTED MY CAR AND THE ERROR "POWER STEERING FAILURE" CAME ON, I WAS COMPLETELY UNABLE TO TURN THE STEERING WHEEL. I TURNED THE VEHICLE OFF AND BACK ON AND IT HAPPENED AGAIN. THERE WAS NO WARNING AND I CAN'T TURN IT AT ALL. I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED IF I WERE DRIVING IT! THIS IS A KNOWN ISSUE AND IF THE 2011'S WERE RECALLED, AND IT IS HAPPENING TO THIS MANY PEOPLE WITH A 2010, MAYBE THEY SHOULD DO A RECALL ON IT AS WELL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399662March 7, 2021
ELECTRICAL SYSTEM
MY VEHICLE'S INTERIOR TEMPERATURE WILL AUTOMATICALLY INCREASE TO ITS MAXIMUM SETTING VERY QUICKLY. I NOTICED THAT IT'S DUE TO THE TOUCH SENSITIVITY OF THE TOUCH PANEL, WHICH CONTROLS THE VEHICLE'S AIR CONDITIONING, HEAT, MUSIC CONTROLS, AND MORE. THIS HAS ALMOST CAUSED ME TO CRASH BECAUSE OF DRIVER DISCOMFORT AND HAVING TO WARM UP THE TOUCH PANEL WITH MY HANDS, IN ORDER TO ALLOW IT TO STOP CHANGING BY ITSELF. THIS HAPPENS EVERY DAY AND IS VERY CONCERNING. AREAS OF THE TOUCH PANEL ARE UNRESPONSIVE AS WELL. I NOTICED THIS SOON AFTER MY VEHICLE RECIEVED AN OVER-THE-AIR UPDATE (A FEW MONTHS AGO). THIS OCCURRED JUST AFTER MY VEHICLE REACHED THE 100K MILE MARK WHICH WAS THE WARRANTY LIMIT ON THE COMPONENT. MY VEHICLE CURRENTLY HAS 111,900 MILES ON ITS ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398086February 26, 2021
STEERING
TL* THE CONTACT OWNED A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT 20-25 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE WENT ACROSS THE ROAD AND HIT A MAILBOX THEN A POLE. THE AIR BAGS DEPLOYED AND CAUSED A CHIN ABRASION, NOSEBLEED, CHEST AND RIB PAIN TO THE CONTACT AND MEDICAL ATTENTION WAS RECEIVED. THERE WERE NO WARNING LIGHTS ILLUMINATING WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO A LOT AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THERE WAS A POLICE REPORT FILED. THE CONTACT STATED THERE WAS A RECALL NOTIFICATION WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BUT HIS VIN WAS NOT A PART OF THE RECALL, HOWEVER THE VEHICLE EXPERIENCED THE FAILURE OF THE RECALL. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.*DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11397673February 24, 2021
STRUCTURE:BODY, ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2015 LINCOLN MKS. THE CONTACT STATED THAT THE FUEL GAUGE WAS READING 3/4 OF A TANK AFTER FILLING UP THE TANK. THE CONTACT STATED SHE NOTICED A FUEL LEAK INSIDE THE VEHICLE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT ALSO STATED THAT THE FRONT DRIVER'S AND FRONT PASSENGER'S SIDE SEAT PANELS WERE DETACHING FROM THE VEHICLE AND PREVENTED HER FROM BEING ABLE TO MOVE THE SEATS. THE CONTACT ALSO STATED THAT THE VEHICLE WAS UNABLE TO ACCELERATE AND JERKED INTO GEAR WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RICHMOND FORD LINCOLN (4600 W BROAD ST, RICHMOND, VA 23230, (804) 358-5521) WHERE IT WAS DIAGNOSED WITH NEEDING THE SEAT PANELS TO BE REPLACED. THE DEALER WAS MADE AWARE OF THE FAILURE WITH THE FUEL TANK READING. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE WITH THE SEAT PANELS. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,160.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397152February 20, 2021
FUEL/PROPULSION SYSTEM
I WAS GOING UP TO NEW YORK AND CAR STALLED ON BUSY I 95 NORTH HIGHWAY. I GOT IT TOWED TO MECHANIC IN NJ. HE TOLD ME FUEL PUMP RELAY MODULE AND FUEL PUMP IS BROKEN. HE FIXED IT. I CALLED LINCOLN ABOUT RECALL FOR FUEL PUMP RELAY MODULE RECALL AND OF COURSE THEY DENIED MY COMPLAINT, THEY TOLD ME THAT MY VIN IS NOT IN THEIR RECALL. ACTUALLY FUEL PUMP RELAY MODULE WAS BROKEN TWO TIMES IN SAME CAR COSTED ME OVER 1000$ TO FIX PLUS TOWING... UNACCEPTABLE AND DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395566February 10, 2021
POWER TRAIN
WHILE SERVICING MY LINCOLN MKS WITH AN OIL CHANGE, I NOTICED A BROWNISH FLUID LEAKING FROM MY INNER FRONT WHEEL AREA. I HAD NO IDEA WHAT THAT FLUID WAS FOR, SO I GOOGLED IT AND IT SAID IT COULD BE FROM A DEFECTIVE PTU ON MY AWD LINCOLN MKS. AT 34,983 MILES, I TOOK IT TO MY LINCOLN DEALERSHIP FOR SERVICE, AND IT WAS IN FACT A DEFECTIVE PTU. THE MKS WAS A CERTIFIED VEHICLE SO THE COSTLY REPAIR WAS COVERED UNDER THE WARRANTY. HOWEVER THE REPLACEMENT UNIT WILL ALSO FAIL AS FORD STATES THAT IT IS LIFETIME GEAR FLUID AND IT DOES NOT NEED FLUSHED OR CHANGED. THE PTU IS LOCATED DIRECTLY NEAR THE EXHAUST SYSTEM AND THAT IS WHAT CAUSES THE FLUID TO OVERHEAT AND TO BREAK DOWN CAUSING THE GEARS TO FAIL IN THE UNIT. OTHER COUNTRIES HAVE ACTUALLY AN ADAPTED VERSION OF THAT PTU WITH A DRAIN PLUG FOR REGULAR FLUSH AND FILL MAINTENANCE BUT NOT VEHICLES IN THE US. CONSUMERS HAVE MADE VIDEOS OF HOW THEY HAVE INSTALLED THEIR OWN DRAIN SYSTEM ON THE PTU TO CORRECT THIS ISSUE OF NOT BEING ABLE TO DRAIN AND REPLACE THE DEGRADED AND USELESS FLUID IN THE UNIT. THIS IS A SEVERE PROBLEM THAT NEEDS HANDLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395555February 10, 2021
FUEL/PROPULSION SYSTEM
MY FUEL PUMP DRIVER MODULE WHICH SUPPLIES POWER TO THE FUEL PUMP STOPPED WORKING AND HAD TO BE REPLACED AT 48,222 MILES. LUCKILY, THE CAR WAS NOT IN DRIVING MODE. IT WOULD JUST NOT START IN MY DRIVEWAY. IT HAD TO BE TOWED TO THE LINCOLN DEALERSHIP AND IT WAS DIAGNOSED THAT THE MODULE LOCATED BEHIND THE REAR SEAT BACK FAILED. THAT WAS A $488.64 BILL. I NOW SEE THAT THIS IS ONLY COVERED WITH THE 3.5 TURBO MKS, HOWEVER, THEY ARE THE SAME VEHICLES JUST WITH THE TURBO FEATURE. I DO FEEL THAT MY SITUATION IS RELATED TO THE SAFETY RECALL. THE VEHICLE WOULD CRANK BUT THE MODULE PREVENTED THE ELECTRONIC FUEL PUMP FROM WORKING. HOW CAN I RECEIVE SOME FORM OF COMPENSATION FOR THE REPAIR OF $488.64??? THAT MODULE SHOULD NOT HAVE FAILED WITH A VEHICLE ONLY HAVING 48,222 MILES ON IT. THE CAR IS IN TOP PRISTINE CONDITION. I PURCHASED ANOTHER OEM FORD UNIT FOR A BACKUP IF THIS SHOULD OCCUR AGAIN. I CANNOT AFFORD ANOTHER $500.00 SERVICE BILL FOR THIS ISSUE. I WILL HAVE MY LINCOLN DEALER RESEARCH THE NEW OEM PART SO THAT IT ALSO WILL NOT FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395558February 10, 2021
ELECTRICAL SYSTEM
ON 7/13/17 MY A/C FDIM MODULE WAS REPLACED FOR FAILURE. WHILE DRIVING THE DEFECTIVE UNIT WOULD TURN ITSELF ON IN THE AIR CONDITIONING MODE AND BEGIN ON THE COOLEST DIGITAL SETTING THEN PROGRESSIVELY ADJUST THE TEMPERATURE UNTIL IT REACHED IT HIGHEST POINT. I TRIED SEVERAL ATTEMPTS TO TURN THE TOUCH SCREEN OFF BUT THE UNIT KEPT TURNING THE A/C ON AND WOULD HAVE HARMED THE A/C COMPRESSOR. IT WAS SUMMER TIME AND THE HEAT ON HIGH AND WAS UNCONTROLLABLE WAS NOT A GOOD SITUATION.THE CAR WAS TAKEN TO THE LINCOLN DEALERSHIP TO FIND THAT THE MODULE NEEDED TO BE REPLACED DUE TO FAILURE. SINCE THE LINCOLN MKS WAS A CERTIFIED CAR, IT WAS REPLACED UNDER WARRANTY AT NO COST TO ME. HOWEVER, I AM CONCERNED THAT THIS NEW UNIT COULD FAIL IN THE FUTURE WITH NO WARRANTY LEFT ON THE VEHICLE AT ABOUT $1400.00 OR MORE. I HAVE NOTICED THAT THERE HAS BEEN ANOTHER CASE WITH THE SAME ISSUE. THERE MAY BE OTHERS THAT I AM NOT AWARE OF. I AM JUST COMMUNICATING MY ISSUE WITH MY VEHICLE AT ONLY 33,308 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395411February 9, 2021
ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601, (508)815-4007) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394950February 6, 2021
STEERING
ELECTRONIC POWER STEERING WENT OUT. TOOK TO LOCAL DEALER 3 TIMES---COMPUTER RESET FIRST TIME; SECOND TIME CAME UP 'ELECTRICAL ISSUE'. THIRD TIME COMPUTER SAID REPLACE RACK AND PINION. CAR PURCHASED AS CPO IN 2013 FROM ROCHESTER, MN DEALERSHIP WITH 17000 MILES. SEVEN YEARS LATER IT HAS 47000 MILES. THIS MODEL WAS INCLUDED IN A RECALL STARTING WITH 2011 VEHICLES. PERHAPS 2010 VEHICLES SHOULD BE AS WELL. VERY DANGEROUS TO HAVE THIS HAPPEN AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394676February 4, 2021
STEERING
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE VEHICLE MAINTENANCE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GENGRAS FORD (225 NEW BRITAIN AVE, PLAINVILLE, CT 06062, (860) 793-8885). UPON INVESTIGATION, THE DEALER ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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