Kia Sorento Complaints

10,397 consumer complaints on file.

#11221427June 20, 2019
ENGINE
"TAKATA RECALL" THE ENGINE MAKES A LOUD WHINNING SOUND CONSTANTLY, START UP, DRIVING, AND WHILE SITTING STILL. AT TIMES WHILE DRIVING IT WILL FEEL LIKE THE CAR SKIPS (LIKE THE ENGINE WILL SHUT OFF, IT ALSO WILL NOT SHIFT THROUGH GEARS, SOMETIMES IT WILL SIT AT THE RPM OF 3 AND DOESN'T WANT TO SHIFT OUT OF GEARS. THIS IS WHILE USING BOTH THE AUTOMATIC AND MANUAL DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221436June 20, 2019
UNKNOWN OR OTHER
TOWED A BOAT IN JULY OF 2018, STOPPED AT A STORE AND THE CAR WOULD NOT ALLOW ME TO PUT CAR IN PARK, HAD TO LOOK AT OWNER MANUAL TO FIND OUT HAD TO PUSH A LITTLE BUTTON BY THE PARKING GEAR FOR IT TO SHIFT INTO PARK OR DRIVE. AFTER WE UNHOOKED BOAT WENT BACK TO WORKING NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221431June 20, 2019
ELECTRICAL SYSTEM
THE VOLUME CONTROL ON STEERING WHEEL, AND OTHER ELECTRONICS WILL RANDOMLY MALFUNCTION. HAD WHERE I WOULD HAVE CRUSIE CONTROL ON AND TURN THE TURN SIGNAL ON AND IT WOULD SHUT OFF THE CRUISE CONTROL (ONLY THE LEFT TURN SIGNAL WOULD CAUSE THIS). THE VOLUME ON STEERING WHEEL, YOU WOULD GO TO TURN IT UP AND IT WOULD TURN IT DOWN INSTEAD, LIGHTS ON DASH SUCH AS THE STEEP DECLINE LIGHT, BRAKE LIGHT WILL RANDOMLY TURN ON AND IT IS NOT EVEN BEING USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221531June 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 20 MPH, THE CONTACT APPROACHED A RED LIGHT AND THE ENGINE MADE AN ABNORMAL RATTLING SOUND. WHEN THE CONTACT PLACED THE VEHICLE INTO PARK AND BACK INTO DRIVE, THE NOISE STOPPED AND THE CHECK ENGINE OIL INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221248June 19, 2019
ENGINE
WHILE DRIVING VEHICLE STALLS. HAPPENS MORE FREQUENTLY THAN WHEN FIRST STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221268June 19, 2019
ENGINE
WHILE DRIVING ON THE INTERSTATE WE ACCELERATED TO APPROXIMATELY 65 MPH AFTER ENTERING THE INTERSTATE ON AN ON-RAMP. WITHIN ABOUT 1 MILE, THE VEHICLE STALLED WITH NO WARNING/TICKING/KNOCKING, AND GAUGE/WARNING LIGHTS CAME ON. WE COASTED TO AN EXIT RAMP AND AFTER COMING TO A STOP REALIZED THE ENGINE WAS STOPPED AT 0 RPM. I TRIED TO START THE VEHICLE MULTIPLE TIMES IN ORDER TO MOVE OUT OF THE WAY OF TRAFFIC COMING FROM BEHIND, FOR SAFETY REASONS, BUT THE ENGINE WAS SEIZED AND WOULD NOT TURN OVER. THE ATTEMPTS TO START THE VEHICLE ADDITIONALLY CAUSE THE STARTER TO FAIL. DURING THE ATTEMPTS TO START THE VEHICLE, SMOKE CAME FROMT HE ENGINE AREA AS WELL AS THE SMELL OF BURNING METAL. I AM UNSURE IF THE SMOKE CAME FROM THE ENGINE OR STARTER. AFTER THIS TWO OTHER DRIVERS STOPPED, I WAS ABLE TO SHIFT THE VEHICLE INTO NEUTRAL, AND WE PUSHED THE VEHICLE TO A SAFER LOCATION. WE ARE WORKING WITH KIA TO REPLACE THE ENGINE. KIA IS STATING THE REPAIR IS NOT COVERED BY THEIR RECALL SC147 AND THAT RECALL INSPECTION WAS ALREADY COMPLETED ON OUR VEHICLE, EVEN THOUGH THE FAILURE IS SYMPTOMATIC OF THE RECALL DEFECT/ISSUE. KIA HAS STATED THAT THE ENGINE WILL BE REPLACED UNDER WARRANTY AS PART OF A PRODUCT IMPROVEMENT CAMPAIGN BUT I AM WAITING FOR MORE CLARIFICATION FROM KIA. AS PART OF THE SC147 RECALL AND RELATED KIA NOTICES TO KIA DEALERS, KIA DEALERS ARE TO PROVIDE A LOANER OR ALTERNATE MEANS OF TRANSPORTATION (RENTAL CAR TO CUSTOMERS). IT HAS BEEN 2.5 WEEKS SINCE THE INCIDENT AND KIA HAS FAILED TO PROVIDE A LOANER OR RENTAL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220965June 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 65 MPH, THE VEHICLE SEIZED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT VEERED TO THE SHOULD OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO DESTINATION KIA (760 CENTRAL AVE, ALBANY, NY 12206, (518) 478-8036) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220983June 18, 2019
STRUCTURE:BODY
MY CAR HAS 2 DOOR HANDLES THAT HAVE FALLEN OFF. ONE RIGHT AFTER ANOTHER. THIS IS ALSO SOMETHING I SEE FREQUENTLY ON OTHER KIA SORENTOS I PASS ON THE ROAD SO OBVIOUSLY THIS IS A COMMON OCCURRENCE AND IT NEEDS TO BE FIXED. I DID NOT PAY FOR A CAR TO HAVE TO STICK MY ARM THROUGH AND AROUND TO THE OTHER DOOR TO OPEN IT, THAT'S RIDICULOUS. ALSO, THE CAR WAS IN PARK IN THE DRIVE WAY AT MY PARENTS HOUSE, IT WASN'T EVEN TURNED ON, THE KEYS WEREN'T EVEN IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220995June 18, 2019
AIR BAGS
STARTED ENGINE AIR BAG LIGHT DID NOT GO OFF HAS BEEN ON FOR ABOUT 2 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220840June 18, 2019
ENGINE
ENGINE SEIZED, CAME TO A RED LIGHT CAR DIED HAD IT TOWED AND WAS TOLD THE MOTOR IS LOCKED UP DUE TO BEARING WEAR!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220878June 18, 2019
POWER TRAIN
HEARING WHIRRING AND WHINING NOISE FROM DRIVE SHAFT ON 2011 KIA SORRENTO. WE THINK IT COULD BE RELATED TO THE RECALL: HTTPS://WWW.NHTSA.GOV/VEHICLE/2011/KIA/SORENTO/SUV/4WD#RECALLS AFTER CALLING THE DEALER - OUR VIN# IS NOT LISTED WITH THIS RECALL. I'VE SEEN SEVERAL FORUM POSTS OF OTHER CONSUMERS WITH THE SAME ISSUE WITH 2011 KIA SORRENTO AND NA VIN#. SUCH AS: HTTP://WWW.CARPROBLEMZOO.COM/KIAMOTOR/SORENTO/DRIVESHAFT-PROBLEMS.PHP WE ARE GOING TO HAVE THIS REPAIRED BEFORE AN ACCIDENT OCCURS, BUT THINK IT SHOULD BE COVERED UNDER THE RECALL...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220921June 18, 2019
AIR BAGS, ENGINE
THE ENGINE INDICATOR LIGHT WAS COMING ON AT FIRST; I PUT IT ON A TEST AND THE SERVICE TECH EXPLAINED TO ME THAT THE SENSOR NEEDED TO BE REPLACED. NOW THE AIRBAG LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220548June 17, 2019
ENGINE
THE ENGINE BURNS OIL FAST. REGULAR DRIVING AFTER WE BOUGHT IT WAS OK. WE STARTED HEARING A MYSTERY CRUNCH NOISE, BUT IT WAS A ROAD TRIP THAT MADE THE OIL PROBLEM APPARENT. WE TOOK A TRIP OF 300 MILES. AT THE BEGINNING OF THE TRIP THE OIL WAS FULL, WHEN WE GOT THERE IT WAS ALMOST DRY. THE CRUNCH NOISE INCREASED. WE TOOK IT TO A MECHANIC AT OUR DESTINATION AND HE FILLED IT UP AGAIN. THR CRUNCHY NOISE WAS GONE. WHEN WE GOT BACK HOME AFTER DRIVING 300 MILES AGAIN THE OIL WAS AT LOW LEVEL. I AM AFRAID TO DRIVE THIS CAR WITH MY KIDS IN IT. I WILL CHECK MY OIL EVERYTIME I DRIVE BUT THAY IS NOT SUSTAINABLE. I WORRY WHAT ELSE IS WRONG WITH THIS ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220756June 17, 2019
ELECTRICAL SYSTEM
MY 2015 SORENTO (ORIGINAL OWNER) JUST FLAT OUT DIED WHILE DRIVING IN THE LEFT PASSING LANE ON INTERSTATE 85N FROM THE AIRPORT IN ATLANTA (IN THE POURING RAIN 6/8/2019) AND WITHOUT ANY WARNING. NOT ONLY DID IT JUST STOP RUNNING "EVERYTHING DIED" NO LIGHTS, NO HAZARDS; NO POWER WINDOWS ETC. IT WOULD NOT EVEN ACKNOWLEDGE THE KEY FOB. THE SUV WAS COMPLETELY DEAD. I WAS SO LUCKY TO NOT HAVE BEEN HIT BY ANOTHER VEHICLE. ONCE THE HERO TRUCK PUSHED ME ACROSS 8 LANES TO SAFETY; I HAD TO HAVE MY SUV TOWED TO THE DEALER. THE DIAGNOSIS: 'THE ALTERNATOR AND BATTERY WERE BOTH BAD AND HAD TO BE REPLACED FOR 1500.00'. WHAT?? OF COURSE, THE WARRANTY HAD JUST EXPIRED THE MONTH BEFORE; MILEAGE JUST HAD TURNED 50K. I WAS COMPLETELY SHOCKED AS NO INDICATORS OF ANYTHING GOING BAD OCCURRED. NO WARNING LIGHTS; NO HESITATION STARTING; NO DIMMING LIGHTS, NO NOISE; ETC.' IT HAD FULL POWER; EVERYTHING WAS NORMAL! MY SUV HAD 'EVERY MAINTENANCE' PERFORMED ON TIME AND WAS STILL 2K AWAY FROM ITS NEXT SERVICE. THIS INCIDENT NOT ONLY PLACED ME IN A VERY DANGEROUS SITUATION IT TROUBLES ME GREATLY THERE WAS NO WARNING AT ALL. AGAIN, NO INDICATOR OR SYMPTOM OF ANYTHING WRONG. THIS SUV IS MY 2ND SORENTO AND WILL BE MY LAST KIA. I DO NOT FEEL SAFE IN THIS BRAND OF VEHICLE. I WANT TO ADD MY FIRST SORRENTO; (2008 EX MODEL, I CAN SUPPLY A VIN TOO) ALSO HAD A MAJOR REPAIR EVENT OCCUR RIGHT AFTER ITS WARRANTY EXPIRED (WITHIN 2 MONTHS); THE REAR DIFFERENTIAL WENT BAD AND HAD TO BE REPLACED. I REALLY WONDER IF THIS IS A TREND WITH KIA; MAJOR ISSUES OCCURING RSOON AFTER WARRANTY EXPIRES; MAJOR REPAIRS/COSTS ARE THE RESULT; NOT TO MENTION THE ISSUE PLACING YOU IN A DANGEROUS SITUATION WITHOUT WARNING. SOMETHING IS WRONG HERE. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER VEHICLE I HAVE OWNED RIGHT NEITHER RIGHT AFTER A WARRANTY EXPIRES OR EVEN CLOSE AFTER AND WHEN I DO? BOTH WERE SORRENTO'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220799June 17, 2019
UNKNOWN OR OTHER
FRONT PASSENGER DOOR LOCK CLICKS BUT WON'T LOCK. FRONT DRIVER'S DOOR WILL NOT OPEN FROM OUTSIDE HANDLE, ONLY INSIDE HANDLE. AIR BAG LIGHT STAYS ON, STEERING WHEEL CONTROLS STOPPED OPERATING RADIO AND PHONE CALLS. ELECTRICAL SYSTEM BATTERY LIGHT COMES ON INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220374June 15, 2019
POWER TRAIN
WAS DRIVING DOWN INTERSTATE AT 65 AND FELT LIKE HIT A WALL ME AND MY 2 CHILDREN'S HEAD FLEW FORWARD CAR WENT DOWN TO 15 MPH AND RPMS SKYROCKETED WOULD NOT GO OVER 15 PULLED OVER TO SIDE OF ROAD SHUT OFF CAR AND LET SIT RESTARTED CAR WOULD NOT GO OVER 15 MPH OR SHIFT NO LIGHTS EVER ILLUMINATED ON DASHBOARD AND STILL HAVE NOT WILL BE GETTING TOWED MONDAY AS THIS HAPPENED ON SATURDAY NIGHT
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11219964June 14, 2019
ENGINE
HAD RECALL FOR PI1802 KNOCK SENSOR UPDATE. 2 WEEKS LATER WENT TO GET UP TO SPEED ON HIGHWAY AND WENT INTO LIMP MODE. TOLD ENGINE NEEDED TO BE REPLACED. WAIT A MONTH AND PICK UP CAR. TURNS OUT ONLY WIRING HARNESS WAS REPLACED. ANOTHER FEW WEEKS AND I GO TO GET ON ANOTHER HIGHWAY IN FAST LANE AND IT HAPPENS AGAIN - LIMP MODE. TOLD ENGINE NOT REPLACED, NOW IT WILL BE AND WITHOUT THE CAR AGAIN AND ENGINE BACK ORDERED. DO NOT QUALIFY FOR LEMON LAW - 2 YEARS AND UNDER 11,000 MILES. HOW DOES SHUTTING DOWN THE ENGINE TO SAVE THE ENGINE BE OF HIGHER CONCERN THAN THE PASSENGERS IN THE VEHICLE???? NOT HAPPY AND NOT MUCH I CAN DO SINCE LEASE. IF AND WHEN I GET IT BACK ITS BEING TRADED - I REFUSE TO SIT IN IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219995June 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS UNDER WARRANTY, THE CONTACT STATED THAT THERE WAS A CONSTANT PRESENCE OF AN OIL LEAK AND THE OIL WAS NOT PROPERLY CYCLING THROUGH THE OIL PUMP. DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, 1-877-997-6197) SERVICED THE VEHICLE PER MANUFACTURER CAMPAIGN NUMBER: SC106; HOWEVER, IT FAILED TO PROVIDE A REMEDY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS LEFT WITHOUT A VEHICLE DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220000June 14, 2019
UNKNOWN OR OTHER
THE DRIVE SHAFT PULLEY FELL OFF NOT ONLY ON MINE I KNOW 2 OTHERS THAT DRIVE A KIA AND THEIRS FELL OFF ALSO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220137June 14, 2019
UNKNOWN OR OTHER
VEHICLE WAS IN MOTION WHEN STRANGE ODOR DETECTED THEN SMOKE FROM ENGINE AREA WAS NOTICED. PULLED CAR INTO PARKING LOT AND SHUT DOWN ENGINE BECAUSE THOUGHT MAY BE OVERHEATING. NONE OF GUAGES REFLECTED THIS, HOWEVER, THERE WAS NO OTHER LOGICAL EXPLANATION. WAS GOIN TO OPEN HOOD WHEN NOTICED FLAMES. IN MATTER OF MINUTES, VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. WAS A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Kia Sorento