Kia Sorento Complaints

10,397 consumer complaints on file.

#11218114June 5, 2019
STEERING
2019 KIA SORENTO EXPERIENCES SWAYING AT INTERSTATE SPEEDS. MUST CONTINUOUSLY STEER LEFT AND RIGHT TO KEEP IT IN THE LANE. IN LIGHT WIND IT IS MUCH WORSE. KIA DID NOT FIND A PROBLEM. THE VEHICLE HAS 3100 MILES ON IT. WHEN PURCHASED IT ONLY HAD 16 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218142June 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65 MPH, AN ABNORMAL NOISE WAS COMING FROM THE ENGINE THAT CAUSED THE VEHICLE TO STALL WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218189June 5, 2019
AIR BAGS
THE AIR BAG LIGHT CAME ON, THEN MY HORN STOPPED WORKING AND NOW THE CRUISE CONTROL IS NOT WORKING. THIS SHOULD DEFINITELY BE A SAFETY RECALL AS OF I'M A ACCIDENT MY AIRBAG WILL NOT DEPLOY. PLEASE RECALL AND FIX THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217682June 4, 2019
AIR BAGS
THE AIR BAG LIGHT IS ON AND WILL NOT GO OFF. THERE IS NOTHING IN THE PASSENGER SEAT AND IT DOES NOT GO AWAY WHEN TURNING THE CAR OFF AND BACK ON. THIS MEANS THAT'S THE AIRBAGS WILL NOT DEPLOY IN THE CASEBOOK OF AN ACCIDENT WHICH IS A HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217684June 4, 2019
POWER TRAIN
WHEN SPEEDING UP TRANSMISSION. WILL SHIFT HARD. THE VEHICLE LOOSES POWER AND I HAVE TO PULL OVER, SHUT IT OFF, WAIT A MINUTE TO RESTART THEN BEGIN DRIVING AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217699June 4, 2019
AIR BAGS
MY AIRBAG WARNING LIGHT CAME ON. THE MECHANIC RAN A DIAGNOSTIC TEST AND FOUND THAT THE CLOCK SPRING NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217752June 4, 2019
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
BROUGHT MY VEHICLE BACK TO DEALERSHIP FOR KIA RECALL SC148. TECH APPLIED SILICONE, A 'SUGGESTION' IN RECALL. IF PROBLEM PERSISTS, WHICH IT DID IN OUR CASE, REAR WHEEL HUBS NEED REPLACING. WHEN BROUGHT IN ORIGINALLY FOR RECALL, VEHICLE HAD 84,972 MILES. STABILITY CONTROL WARNING LIGHTS ON DASH STAY LIT. CAR IS NOW OVER 100K MILES AND DEALERSHIP SAYS IT IS OUT OF WARRANTY. REPAIR WILL COST US $982 NOW. NO ONE FROM KIA CORPORATE EVER RETURNS MY PHONE CALLS, NUMEROUS CALLS. MY CASE #IS 13183158 FROM KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217844June 4, 2019
ENGINE
LEASED THE CAR IN MARCH AND BY END OF MAY IT WAS IDELING ROUGH AND CLICKING. GOT A MESSAGE ON MY SCREEN ENGINE CONTROL SYSTEM FAILURE AND A CHECK ENGINE LIGHT CAME ON. TOOK IT ONTO THE DEALER AND WITH LESS THAN 2900 MILES IT NEEDS A NEW ENGINE. NOW IT WILL BE ABOUT 3 MONTHS (THEY ARE BACKLOGGED) UNTIL I GET IT BACK!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217893June 4, 2019
ENGINE, POWER TRAIN
OUR FAMILY WAS DRIVING ON THE INTERSTATE AND THE VEHICLE STARTED MAKING A LOW CLICKING NOISE. WE GOT OFF ON THE NEXT EXIT AND THE CAR JUST TURNED OFF. NO SIGNALS OR LIGHTS TURNED ON. AFTER INSPECTION FROM THE DEALERSHIP IT WAS DISCOVERED THAT THE ENGINE ROD BEARING HAD BLOWN OUT AND MADE A HOLE ON THE ENGINE. THE VEHICLE ONLY HAD APPROXIMATELY 72K MILES ON IT. HOW DOES THIS HAPPEN. RECALLS FOR OTHER KIA SORENTO HAVE BEEN ISSUED BUT NOT MY 2013 KIA. FOR THIS REASON THE ENGINE AND PARTS WAS NOT COVERED BY WARRANTY. ENGINE WAS BACKORDERED FROM NOVEMBER AND CAME IN AT THE END OF MARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217904June 4, 2019
ENGINE
WHILE DRIVING DOWN A VERY BUSY INTERSTATE THE MOTOR STARTED MAKING A LOT OF NOISE AND THEN IT SEIZED UP LEAVING MY FAMILY STRANDED DURING A VERY COLD WINTER NIGHT. WE HAD TO SIT ON THE INTERSTATE AND WAIT ON A TOW TRUCK WHILE HOPING WE DIDN'T GET HIT BY A TRUCK. KIA HAS TOLD US THAT THE OUR MOTOR IS NOT COVERED BY ANY RECAL THAT THEY HAVE FOR THE OTHER KIA SORENTOS, BUT THE RECALL IS FOR THE EXACT SAME THING THAT THEY HAVE A RECALL FOR. I AM INCLUDING PICTURES OF THE MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217464June 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE EXHIBITED NO SAFETY RELATED ISSUES OR FAILURES UNTIL MANUFACTURER RECALL CAMPAIGN: SC147 AND AN OIL CONSUMPTION TEST WERE PERFORMED. JIM SHORKEY UNIONTOWN KIA (1050 PITTSBURGH RD, UNIONTOWN, PA 15401, 724-415-3210) SERVICED THE RECALL CAMPAIGN AN INDICATED THAT THE ROD BEARING, O RING, AND ENGINE WERE WEARING DOWN. THE DEALER STATED THAT THE MANUFACTURER HAD NO REMEDY FOR THE FAILURES. SMAIL KIA (5094 US-30, GREENSBURG, PA 15601, 724-837-7000) WAS NOTIFIED OF THE ENGINE FAILURE AND THAT THERE WAS EXCESSIVE OIL AFFECTING THE CRANK CASE AND PISTON RINGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217527June 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING DOWN HWY. O IN ORRICK MO WITH TWO OTHER PASSENGERS MY DAUGHTER 15 AND MY GRANDDAUGHTER 5. AROUND 5PM SATURDAY HUNE 2ND A SMELL OF SMOKE CAME THROUGH FRONT VENTS. AS I STARTED TO PULL OVER A SWOOSH SOUND CAME FROM THE CAR AND FLAMES SHOT OUT OF THE HOOD OF THE CAR. THEN FROM UNDER THE DASH INSIDE. THROUGH THE CAR IN PARK AND OPEN THE DOOR. RAN TO GET MY GRANDDAUGHTER OUT OF HER CAR SEAT AND A THIRD PASSENGER MY DAUGHTER GOT OUT OF THE BACKSEAT AS WELL. WITH IN MINUTES THE CAR WAS TOTALLY IN FLAMES.*DT VIN UNKNOWN. CONSUMER STATED SHE SUFFERED 2ND DEGREE BURNS. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11217425June 2, 2019
UNKNOWN OR OTHER
DRIVERS BACK SIDE DOOR LOCKS AND WILL NOT REOPEN. THIS IS A SAFETY HAZARD WHEN YOU HAVE CHILDREN. I HAVE CHILDREN THAT GO IN THE BACK SEAT AND ONLY ONE WORKING BACK DOOR IF THERE WAS AN ACCIDENT OR EMERGENCY I CANNOT GET TO MY KIDS IN TIME. MY LOBSTER WORK IN ONE DAY AND THE NEXT DAY WHEN I WENT OUT TO OPEN THE DOOR IT WOULD NO LONGER OPEN. THE CHILDREN'S SAFETY SYSTEM WAS ENGAGED ON THE DOOR SO THAT MY SON CANNOT OPEN IT FROM THE INSIDE. FROM WHAT I'VE READ THIS IS A COMMON ISSUE. PLEASE RECALL AND FIX THIS ISSUE FOR US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217238June 1, 2019
AIR BAGS
GEORGIA .... THE SRS WARNING LIGHT CAME ON WHILE DRIVING. THE ONE THAT LOOKS LIKE A PERSON IN A SEATBELT WITH THE BIG RED CIRCLE (AIRBAG) IN FRONT OF THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217250June 1, 2019
SERVICE BRAKES
ON MAY 28, 2019, I MADE AN APPOINTMENT WITH MY MECHANIC AS A RESULT OF MY ABS BRAKE LIGHT APPEARING ON THE DASHBOARD OF MY 2013 KIA SORRENTO WITH A LITTLE OVER 57,000 MILES. I WAS GIVEN AN APPOINTMENT DATE OF THURSDAY, MAY 30TH AND DID NOT UTILIZE THE VEHICLE EXCEPT TO DRIVE IT A SHORT DISTANCE TO THE MECHANIC'S LOCATION. AN HOUR OR SO AFTER DROPPING OFF THE CAR, MY MECHANIC CALLED TO INDICATE THAT DIAGMOSTIC TESTS HAD CONFIRMED WHAT HE HAD SUSPECTED, THAT MY RIGHT REAR ABS BRAKES(ALSO REFERRED TO AS THE REAR WHEEL SPIN/PART OF THE HUB BEARING) WAS DEFECTIVE AND HAD TO BE REPLACED TO THE TUNE OF ABOUT $550.00. HE ALSO MENTIONED AT THIS TIME THAT THERE WAS A SERVICE BULLETIN OUT ON THIS MAKE AND MODEL, AS A RESULT OF WATER GETTING INTO THE WHEEL BEARING CAUSING THIS PROBLEM TO OCCUR PRETTY CONSISTENTLY. I CALLED MY LOCAL KIA DEALERSHIP LOCATED AT 9009 W BROAD ST IN RICHMOND VA, AND SPOKE TO A SERVICE MANAGER. I EXPLAINED THAT I WAS AWARE THAT THERE HAD YET TO BE A RECALL ON ANY VEHICLES BUT THAT NUMEROUS BLOGS, AND FORUMS TOUTING THIS EXACT PROBLEM IN ADDITION TO THE SERVICE BULLETIN SEEMED TO INDICATE THIS WAS A DESIGN FLAW IN THEIR VEHICLES.I WAS TOLD HE WAS UNAWARE OF ANY COMPLAINTS FROM OTHER CUSTOMERS AND THAT SERVICE BULLETINS WERE MERELY A DIAGNOSTIC TOOL TO ASSIST MECHANICS AND SINCE MY CAR WAS NO LONGER UNDER WARRANTY, AND DESPITE THE VERY LOW MILEAGE, THE MOST I COULD EXPECT WAS TO MAKE AN APPT WITH THEIR SERVICE DEPARTMENT. I POLITELY DECLINED. WHEN PICKING UP MY VEHICLE THE NEXT DAY, I QUESTIONED MY MECHANIC ABOUT THE TRUE NATURE OF SERVICE BULLETINS AND HE ADMITTED THAT YES, OSTENSIBLY, THEY WERE CIRCULATED TO ASSIST IN DIAGNOSING PARTICULAR ISSUES, BUT, THEY WERE ALSO FREQUENTLY INDICATIVE OF ONGOING PROBLEMS THAT OFTEN RESULTED IN FUTURE RECALLS. I WOULD SUGGEST THAT KIA BE PERSUADED TO LOOK INTO THIS ONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217316June 1, 2019
ENGINE
PRIOR TO THE DATE OOF 05/24/2019, I CONTACTED THE DEALERSHIP IN WHICH I BOUGHT THE VEHICLE TO ASK TO SET UP AN APPOINTMENT BECAUSE MY CAR WAS BURNING OIL. THIS WAS IN JUNE 2018 AND AT THAT TIME I WAS INFORMED THAT NOTHING WAS WRONG WITH MY VEHICLE AND THAT THERE WAS A RECALL OUT ON THE ENGINE I HAD IN MY VEHICLE. PRIOR TO THIS APPOINTMENT I HAD ONE OF MY GOOD FRIENDS CALL DOWN AND EXPLAIN TO THE MECHANIC WHAT HE EXPERIENCED WITH MY VEHICLE, AS HE WAS A MECHANIC HIMSELF. I ENDED UP PAYING A BILL THAT DAY FOR SOME MINOR THINGS. IN THE BEGINNING OF 2019 I GOT AN OUL CHANGED AND BY MARCH WE HAD TO ADD BOUT 3 QUARTS. IN APRIL 2019 I NOTICED OVER THE COURSE OF ABOUT 6 WEEKS I PUT 2 QUARTS IN MY CAR. I MADE AN APPOINTMENT AND INFORMED THE SECRETARY ON THE PHONE ABOUT IT BURNING OIL. MY FATHER ENDED UP TAKING IT TO THE DEALERSHIP THAT DAY WHILE I WAS MEETING HIM THERE WITH HIS VEHICLE. BY THE TIME I ARRIVED MY VEHICLE WAS ALREADY DONE BEING SERVICED. HOWEVER I STILL MANAGED TO SPEAK WITH THE MECHANIC IN WHICH HE INFORMED ME MY ENGINE WAS ON RECALL AND COULD ONLY BE REPLACED FREE OF CHARGE IF THE CAR MADE A KLINKING SOUND OR I DROVE MY CAR TO THE POINT MY ENGINE SEIZED. I WAS TOLD THIS IS THE ONLY WAY THE ENGINE WOULD BE FREE OF CHARGE. TO ME AND MY FATHER THIS DIDNT SEEM SAVE AS I TRAVEL SEVERAL MILES THROUGHOUT A COUPLE OF MONTH SPAN. THERE ARE TIMES IN WHICH I REACH AREAS THAT THERE IS NO SERVICE. I ALSO OFTEN TIMES HAVE MY DAUGHTER WITH ME IN WHICH WORRIES ME. SIMILAR SITUATION HAPPENED IN APRIL 2012, 14 MONTHS AFTER I BOUGHT THE KIA SORENTO. I WAS DRIVING 4 HOURS TO GO BACK HOME WHEN MY VEHICLE STARTED BLOWING COLD AIR. THEN ALL OF A SUDDEN ALL MY CARS LIGHTS WENT ON AND MY VEHICLE FROZE UP. MY CAR STARTED TO SMOKE. LOOKING UNDER THE HOOD MY OIL CAP WAS GONE. I ENDED UP GETTING ANOTHER ONE HOPING MY VEHICLE WOULD RUN. IT WAS TOWED AND I ENDED UP BUYING A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210780May 30, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A HEAD LIGHTS THAT KEEP GOING IN AND OUT . I HAVE HAD IT REPAIRS A LOT OF TIMES BUT IT KEEPS DOING IT . ITHEN GOT A PAPER IN THE MAIL FOR A EXTENSION ON THE LIGHTS FOR MY MODEL VEHICLE CAUSE THE CONNECTORS IN THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED SO I TOOK IT TO KIA. THEY TOLD ME THAT BECAUSE I HAD IT FIXED SO MANY TIME THAT THERES NOT ENOUGH WIRE TO REPLACE IT AGAIN THIS WAS ON MAY 14 2019 AND THEY SAID THAT MY WHOLE HEADLIGHT ASSEMBLY NEEDED TO BE CHANGED IN ORDER TO FIX IT BUT THEY WOULD HAVE TO ASK KIA FOR COVERAGE . ON MAY 30TH I CALLED AGAIN TO SEE IF THEY WERE GONNA COVER IT AND THEY SAID NO EVEN THO THIS A SAFETY CONCERN. THAT BECAUSE I DIDN'T GO TO THEM TO FIX IT IN THE FIRST PLACE THEY WONT COVER IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210846May 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND THE CONTACT NOTICED THAT THE OIL WAS LOW. THE CONTACT ADDED A QUART OF OIL EVERY FIVE HUNDRED MILES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK KIA OF MANCHESTER (1300 S PORTER ST, MANCHESTER, NH 03103, (603) 836-7600) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED AND AN OIL CONSUMPTION TEST WAS COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13113751. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216983May 30, 2019
ENGINE
I HAD THE MOTOR REPLACED IN JAN 2018 FOR ENGINE FAILURE ROD KNOCKING METAL SHAVINGS ON THE DIP STICK, IT JUST SHUT OFF GOING DOWN THE INTERSTATE AND NOW ITS THE SAME ISSUE AGAIN, GOING DOWN THE INTERSTATE STARTED KNOCKING AND THE CAR JUST SHUT OFF. NO OIL ON THE DIP STICK AGAIN WITH METAL SHAVINGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216981May 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT SCHEDULED AN APPOINTMENT WITH DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, (301) 696-1200) TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED. THE FAILURE MILEAGE WAS 77,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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