Kia Sorento Complaints

10,397 consumer complaints on file.

#11228918July 2, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
THE ABS, ESC, AND LOW TIRE PRESSURE LIGHTS KEEP COMING ON. WE HAVE HAD THE CAR FIXED AND THE LIGHTS STILL COME ON. CITY KIA TOLD US TO IGNORE THE LIGHTS CAUSE THE SENSOR WAS BAD. BUT THAT'S NOT A GOOD ENOUGH ANSWER. NOT ONLY THAT BUT THE HEADLIGHTS ARE DULL AND ARE HARD TO SEE AT NIGHT, WHICH I DO A LOT OF NIGHT TIME DRIVING. THE IMAGE I AM ATTACHING IS ONE I TOOK AFTER HAVING REPAIRS MADE ON MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228973July 2, 2019
EXTERIOR LIGHTING
BOTH HEADLAMPS ARE CRYSTALIZING IN THE FAR TOP CORNERS AND ARE CONTINUE TO SPREAD RAPIDLY. THE PLASTIC IS ROUGH OVER THE AREAS AND CANNOT BE BUFFED OUT OR REMOVED WITH HEADLAMP RESTORE PRODUCTS. EVERY DAY THIS IS EXPANDING IN AREA AND WILL LEAD TO HEADLAMPS NOT PROJECTING THE LIGHT ON TO THE ROADWAY. THIS IS HAPPENING IN DRIVEWAY OF MY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228981July 2, 2019
SUSPENSION
I RECENTLY HAD STRUTS REPLACED DUE TO NORMAL WEAR AND WAS INFORMED THERE WAS AN ISSUE WITH A FRACTURE IN THE RIGHT FRONT AXLE. I WAS FURTHER TOLD IT MAY BE A RECALL. WELL AFTER RESEARCH I WAS TOLD IT WAA FOR 2014 BUT IT IS THE EXACT SAME ISSUE ON MY VEHICLE. I WAS ADVISED TO SUBMIT THIS FOR REVIEW TO SEE IF THIS RECALL OF THE 2014 FRONT AXLE SHOULD BE EXTENDED TO MORE YEARS AS MY ISSUE IS THE EXACT SAME THING. IT DOES MAKE LOUD NOISE AT MILD TURNS. THE MECHANIC STATED IT WILL ONLY GET WORSE AS THE FRACTURE PROGRESSES. I HAVE TO GET THIS FIXED AND CAN'T WAIT TO SEE WHAT YOUR DECISION IF ANY IS BUT MAYBE THIS WILL HELP OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228982July 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, WHEELS
HELLO, I PURCHASED A CAR FROM GEORGE TAYLOR AKA MICHEAL BOOKER. WHEN I BROUGHT. THE CAR TO TGE MECHANIC HE SAID THAT THE AXCEL STRUTS AND HUBS WERE GLUED TOGTEHER AND IT WAS MELTING I CALLED MR BOOKER TO LET HIM KNOW TO PLEASE GIVE ME MY MINEY BACK HE REFUSED TO. HE SAID HE WOULD GET IT FIXED IF I PAID FOR THE PARTS I PAUD FOR THE PARTS AND THE CAR IS STILL NOT FIXXED I TOOK HIM TO COURT AND WON HE WONT PAY ME IS PAST THIRTY DAY AND IM STILL OUT OF A CAR AND MY MONEY..PLEASE HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228637July 1, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
AS I WAS DRIVING, I NOTICED SMOKE COMING FROM UNDER MY HOOD AND WHEN I PULLED OVER TO CHECK, MY CAR BLEW UP IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11228729July 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
ABS, TRACKSION CONTROL AND HILL CREST LIGHTS WANT TURN OFF...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228760July 1, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY REARVIEW CAMERA WORKS WHEN IT WANTS TO. (IT DOESNT WORK MORE THAN IT ACTUALLY WORKS). THE CONTROLS ON THE STEERING WHEEL ARE SCRAMBLED EX. I PREE THE VOLUME UP OR DOWN, AND THE VOICE COMMAND ACTIVATES, I CAN'T EVEN MUTE THROUGH THE BUTTONS ETC. THE ELECTRICAL PROBLEM ALSO CAUSES THE TAIL LIGHTS TO WORK/NOT WORK AND CONSTANTLY HAVE TO CHANGE THE BULBS BECAUSE OF THE BURNOUT. I'VE BEEN PULLED OVER SEVERAL TIMES FOR THIS. THE OTHER ISSUE IS THAT NOW THE AIRBAG LIGHT HAS COME ON, SO I DON'T KNOW IF THAT'S A GENERAL MALFUNCTION OR A RESULT OF THE ELECTRICAL PROBLEM. ALSO, THE A/C DOESNT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228758July 1, 2019
ENGINE, FUEL/PROPULSION SYSTEM
THE FIRST INCIDENT WAS AFTER REFUELING. I DID NOT TOP OFF. THE CAR JUST DIED WHILE IDLING, TOOK 3 TRIES TO START THEN LURCHED WHEN I PUT IT IN DRIVE AND DIED AGAIN. I WAS TOLD BY THE DEALER IT WAS BECAUSE MY TANK WAS TOO FULL. I DROVE 325 MILES TO AN ALMOST COMPLETELY TANK. THE INDICATOR STATED I STILL HAD 76 MILES LEFT OF FUEL. I PUT 14.5 GALLONS IN (NOT TO THE FULL LINE) AND 12 HOURS LATER, IT WON'T START. THE BATTERY IS NEW. IT'S NOT THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228852July 1, 2019
STRUCTURE:BODY
MY WIFE WAS DRIVING ON THE HIGHWAY AROUND 65-70 MPH AND THE REAR FIXED PANORAMIC SUNROOF JUST SHUTTERED IN HER VEHICLE. I READ ABOUT OTHERS HAD SAME ISSUE. I HAD MY 5 YEAR OLD SITTING ON THE BACK SEAT. SHE GOT SCARED BUT LUCKILY DIDN'T GET INTO AN ACCIDENT. WE HAVE DASH CAM VIDEO AND WE HAVE RECORDED THERE WAS NO SIGN OF ANY ROAD DEBRIS HITTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228474June 30, 2019
POWER TRAIN
WHILE AT HIGHWAY SPEED OF ABOUT 50 MPH, THE VEHICLE WILL SHIFT HARD. THE FEELING YOU GET IS THAT YOU HAVE DRIVEN OVER A CURB. HAVE BROUGHT TO DEALERSHIP. THEY CHECKED TRANSMISSION FLUID AND REPROGRAMMED TRANSMISSION. THEY WERE UNABLE TO DETERMINE AN ISSUE. THE PROBLEM PERSISTS AND IS INTERMITTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228478June 30, 2019
UNKNOWN OR OTHER
TAKATA RECALL BOTH OF MY REAR PASSENGER DOOR HANDLES HAVE COMPLETELY COME OF NOT ALLOWING ME TO OPEN MY DOORS FROM THE OUTSIDE. THE VEHICLE WAS STATIONARY WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228546June 30, 2019
POWER TRAIN, SUSPENSION
STEERING WHEEL SHAKING WHEN DRIVING ALSO THE BOOT IS CRACKED AND AFFECTING THE BALL JOINTS ENGINE IS LEAKING OIL FROM UNDERNEATH ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228366June 29, 2019
ENGINE
TWICE, WHILE DRIVING SLOWLY AND PREPARING TO STOP THE ENGINE REVS FAST IN ATTEMPT TO RACE ON FORWARD ALTHO I AM SLOWING DOWN AND PREPARING TO PARK VEHICLE. I AM FORCED TO REACT BY RUSHING & PUTTING MY FOOT ON THE BRAKE TO STOP THE RACING OF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223092June 28, 2019
EXTERIOR LIGHTING
I HAVE HAD THE FRONT PASSENGER HIGH AND LOW BEAM REPLACED TWICE AND IT IS OUT AGAIN. THIS IS THE SECOND TIME THIS YEAR WITHIN 6 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223176June 28, 2019
ENGINE, POWER TRAIN
DRIVING FROM ALAMOGORDO NM TO EL PASO TX WHICH IS ABOUT 90 MILES DISTANCE WITH MY TWO KIDS THE ENGINE MADE AN AWFUL SOUND AND STOPPED. I WAS BY A PEP BOYS SERVICE CENTER AND THEY CHECKED IT OUT. THEY FOUND THAT THE ENGINE LOCKED UP! THE SUV ONLY HAS 71150 MILES ON IT! NOW I'M ON FOOT AND DON'T KNOW WHAT ELSE TO DO! ANY HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228256June 28, 2019
ENGINE
I'VE HAD MY OIL CHANGES ON TIME. THEYRE FREE AT MY DEALERSHIP SO IM THERE LIKE CLOCKWORK. I DROVE TO WORK JUST FINE BUT WHEN IT WAS TIME TO GO HOME I NOTICED MY ENGINE WAS MAKING A TICKING NOISE. I TURNED THE CAR OFF AND BACK ON TO MAKE SURE AND IT WAS TICKING. NOW MY CHECK ENGINE LIGHT COMES ON. AS IM DRIVING OUT THE PARKING GARAGE I NOTICED A LOAD KNOCKING SOUND. I CHECKED MY CAR AND IT READ A P0014 CODE WHICH IS AN ADVANCED CAMSHAFT. AFTER DROPPING IT OFF AT THE DEALER THEY TOLD ME I MAY NEED A NEW ENGINE. I SPOKE TO SOMEONE AT KIA WHO SAID THAT THERE WAS A RECALL ON 2013 KIA SORRENTOS BUT MINE WASNT UNDER THE RECALL BECAUSE IT WAS MADE AT A DIFFERENT LOCATION. ALTHOUGH MY CAR HAD SIMILAR ISSUES KIA WOULD NOT HELP! SINCE I JUST BOUGHT THE CAR AND IM NOT THE PRIMARY OWNER IM STUCK WITH EITHER A HIGH REPAIR BILL OR CARRYING OVER A BUNCH OF NEGATIVE EQUITY INTO A NEW CAR DEAL. KIA IS KNOWN FOR THEIR FAULTY ENGINES AND I JUST WISH I KNEW THIS BEFORE BUYING ONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223037June 27, 2019
ENGINE
CHECK ENGINE LIGHT STARTED FLASHING AND ENGINE SPEED BECAME RESTRICTED. TOOK TO KIA DEALERSHIP AND SAID KIA AGREED TO REPLACE ENGINE UNDER WARRANTY. 2 MONTHS LATER IVE GOTTEN NO INFO FROM KIA AS TO WHEN TO EXPECT A NEW ENGINE. IT WAS 3 WEEKS THEN 6 WEEKS MAY BE AS LONG S 4 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222882June 27, 2019
AIR BAGS
ELECTRICAL PROBLEM WITH THE AIR BAG NOT ALLOWING IT TO DEPLOY IN AN ACCIDENT (AT ALL TIMES), WILL COST $2,000 TO REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222968June 27, 2019
ENGINE
I WAS DRIVING HOME FROM WORK ON A COUNTY HIGHWAY WHEN ALL OF SUDDEN THE ENGINE STARTED MAKING A LOUD KNOCKING NOISE AND WAS LOSING POWER. I WAS THANKFULLY ABLE TO PULL OVER TO A GAS STATION WHERE THE CAR STALLED OUT. MY HUSBAND MET ME AND WE HAD THE CAR TOWED TO A MECHANIC WHO HAS TOLD US THAT THE ENGINE NEEDS TO BE REPLACED. I HAVE CALLED KIA AND GOT THE "RUN AROUND" SAYING THAT IT'S OUT OF WARRANTY AND NOTHING CAN BE DONE. RESEARCH ONLINE HAS SHOWN THAT THIS HAS BEEN A KNOWN ISSUE WITH THIS PARTICULAR ENGINE FOR YEARS. LUCKILY I WAS ABLE TO PULL OVER SAFELY BUT IF THIS HAD HAPPENED ON THE INTERSTATE TRAVELING 70MPH WHO KNOWS WHAT COULD HAVE HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222678June 26, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE IS SEVERELY SLUGGED AND THERE WAS NO WARNING EVER. FOUND OUT AFTER AN OIL CHANGED AT 67K AT JIFFY LUBE WHEN I TOOK IT TO THE OURISMAN KIA DEALER IN CHANTILLY, VA. THERE IS NO WARNING THAT ANY OF THIS SITUATION WAS STARTING TO HAPPEN EVEN AFTER A PREVIOUS OIL CHANGE AT KIA DEALER AT 58K MILES. THE DEALERSHIP DENIED MY CLAIM WITH THE 100K MILE WARRANTY BECAUSE I DON'T HAVE PROOF THAT I DID ALL 9 OIL CHANGES. THEY PROCEEDED TO TELL ME THAT I NEED A NEW ENGINE BUT THAT THEY ARE ON BACKORDER NATIONWIDE AND WHO KNOWS WHAT DATE TBD THAT WILL BECOME AVAILABLE. THE REPAIR SHOP I TOOK IT TO PIEDOMONT IN HAYMARKET, VA SAYS THEY THINK IT IS SOMETHING LIKE A YEAR BEFORE IT MIGHT BE AVAILABLE. SO IN THE MEAN TIME NO LOANER WAS EVER OFFERED TO ME AND NO I HAVE A UNUSABLE VEHICLE THAT I HAVE SUBMITTED A CLAIM FOR WITH GEICO. I DO NOT HAVE FUNDING FOR A NEW ENGINE AND THE FACT THAT THE KIA MOTOR COMPANY HAS NO ENGINE TO EVEN SUPPLY TO ME IS COMPLETELY UNACCEPTABLE PRACTICE FOR A BUSINESS. ALSO 1 YEAR AGO MY BATTERY JUST DIED ACCORDING TO THE KIA DEALER DUE TO A PARASITIC DRAIN. THAT SEEMS SUSPICIOUS TO ME SINCE THE VEHICLE WAS ONLY A YEAR OLD AND HAD TO BE REPLACED WITH ONE I BOUGHT AT WALMART. ALSO, THE FUSE FOR THE DRIVER SEAT CONTINUOUSLY BLOWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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