Kia Sorento Service Bulletins
984 manufacturer communications on file.
- August 14, 2024•Document ID: 11006581Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- WTY039_TSB_R1
- Date Added:
- August 21, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
Associated Products (8)Associated Documents - July 31, 2024•Document ID: 11005430Service Bulletin/Repair InstructionsPOWER TRAIN; ELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_TRA111
- Date Added:
- August 1, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: 8-SPEED DUAL CLUTCH TRANSMISSION EOP SENSORLESS LOGIC IMPROVEMENT - This bulletin provides information to improve the Electric Oil Pump ‘EOP’ operation logic of the automatic transmission ‘A/T’ on some 2021-2023MY Sorento (MQ4a) vehicles produced from September 9, 2020 through December 29, 2023 and 2021-2023MY K5 (DL3a) vehicles produced from March 24, 2020 to December 18, 2023, equipped with a 2.5L T-GDI Theta III engines and 8-Speed Dual Clutch Transmissions (DCT).
Associated Products (6)Associated Documents - July 29, 2024•Document ID: 11005366Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE341_R1
- Date Added:
- July 31, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
Associated Products (3)Associated Documents - July 25, 2024•Document ID: 11005368Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE347
- Date Added:
- July 31, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles. The affected vehicles may experience Apple CarPlay®/Android Auto™ phone projection connectivity-related concerns.
Associated Products (19)Associated Documents - July 22, 2024•Document ID: 11005208Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352
- Date Added:
- July 24, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MY Kia vehicles (refer to model list on page 3) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen. Also, a warning sound accompanied by a ‘Slippery road ahead. Drive carefully’ or ‘Uneven road ahead. Drive carefully’ warning can be displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in ‘PARK’ or driving on even surfaces.
Associated Products (8)Associated Documents - June 26, 2024•Document ID: 11002709Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE343
- Date Added:
- July 1, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: ICU LOGIC UPGRADE FOR OIL CHANGE REMINDER DISPLAY (SA573) - This bulletin provides information to improve the Integrated Central Control Unit (ICU) operation logic on certain 2023MY Sorento PHEV (MQ4 PHEV) vehicles produced from June 27, 2022 through August 16, 2023. The affected vehicles may be unable to reset the ‘Oil Change Reminder’ notice on the instrument cluster. The updated software will allow access to reset the ‘Oil Change Reminder’ notice on the instrument cluster via the AVN menu.
Associated Products (1)Associated Documents - June 17, 2024•Document ID: 11001839Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY039_TSB
- Date Added:
- June 18, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub-assembly on 2014-2015 MY Sorento (3.3L GDI Lambda), 2014-2017 MY Cadenza (3.3L GDI Lambda), 2015-2016 MY Sedona (3.3L GDI Lambda) vehicles.
Associated Products (8)Associated Documents - June 13, 2024•Document ID: 11001605Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY035_TSB
- Date Added:
- June 13, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY035) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY035) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub-assembly on 2016-2017MY Sorento (UMa) vehicles equipped with 3.3L GDI Lambda II produced from October 27, 2014 through April 13, 2017. Under certain severe operating conditions and over time, the engine in the subject vehicles may develop a coolant leak from the cylinder head gasket area. If the vehicle continues to be driven in the unrepaired condition, the engine may overheat and become further damaged. The customer may experience a coolant leak, coolant smell, and/or engine temperature indicator near the “H” mark on the instrument cluster. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
Associated Products (2)Associated Documents - June 6, 2024•Document ID: 11001595Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- CS2304_TSB_R7
- Date Added:
- June 13, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 13, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked with the use of the key fob.
Associated Products (12)Associated Documents - June 1, 2024•Document ID: 11000358Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY039_OWNR_XM
- Date Added:
- May 24, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY039) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the vehicle’s engine in 2014-2015 MY Sorento vehicles equipped with 3.3L V6 Engines from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. Under certain severe operating conditions and over time, the engine in the vehicle may develop a coolant leak from the cylinder head gasket area.
Associated Products (2)Associated Documents - May 29, 2024•Document ID: 11000547Service Bulletin/Repair InstructionsSTRUCTURE:BODY
- Mfr Comm. #:
- TSB_BOD328
- Date Added:
- May 30, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT DOOR HANDLE ANTENNA REPLACEMENT (SA575) - This bulletin provides information to replace both left and right front door outside handle antennas on certain 2024MY Sorento (MQ4a) vehicles produced from December 5, 2023 through February 12, 2024 equipped with capacitive touch/NFC type door handles. The affected vehicles may experience an inoperative capacitive touch handle caused by the antenna(s) not sensing the touch signal for locking/unlocking the door.
Associated Products (1)Associated Documents - May 25, 2024•Document ID: 11000349Warranty Program/ExtensionFUEL/PROPULSION SYSTEM
- Mfr Comm. #:
- WTY034_OWNR_UM
- Date Added:
- May 24, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY034) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the high-pressure fuel pump in certain 2019-2020 MY Sorento vehicles equipped with 3.3L V6 Engines from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
Associated Products (2)Associated Documents - May 25, 2024•Document ID: 11000548Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- TSB_CHA122
- Date Added:
- May 30, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: MDPS SMALL BEARING REPLACEMENT - This bulletin provides the procedure to replace the worm gear small bearing of Motor Driver Power Steering (MDPS) unit on 2021MY Sorento (MQ4a) vehicles produced from September 30, 2020 through June 30, 2021 and 2021MY Sorento HEV (MQ4 PHEV) vehicles produced from September 15, 2020 through June 30, 2021 which may exhibit an abnormal noise when steering left and right. This may be caused by foreign substances in the MDPS worm shaft small bearing. On some vehicles when the steering wheel is rotated, a scraping/rumbling noise can be heard originating from worm gear small bearing and does not affect the steering effort.
Associated Products (1)Associated Documents - May 25, 2024•Document ID: 11000354Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY034_REIMB
- Date Added:
- May 24, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY034) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension program launch.
Associated Products (9)Associated Documents - May 24, 2024•Document ID: 11000307Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY039_QA
- Date Added:
- May 23, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY039.
Associated Products (8)Associated Documents - May 24, 2024•Document ID: 11000306Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY039_DPSM
- Date Added:
- May 23, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY039) - This document is the announcement to the dealer Parts and Service Managers that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the vehicle’s engine in the following vehicles equipped with 3.3L V6 engines: 2014-2015 MY Sorento vehicles, manufactured from December 17, 2012 through December 11, 2014, 2014-2017 MY Cadenza vehicles, manufactured from February 1, 2013 through July 12, 2017, and 2015-2016 MY Sedona vehicles, manufactured from July 21, 2014 through March 17, 2016. This will extend the warranty from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. Under certain severe operating conditions and over time, the engine in the vehicle may develop a coolant leak from the cylinder head gasket area.
Associated Products (8)Associated Documents - May 24, 2024•Document ID: 11000305Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY039_DP
- Date Added:
- May 23, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY039) - This document is the announcement to the dealer principals that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the vehicle’s engine in the following vehicles equipped with 3.3L V6 engines: 2014-2015 MY Sorento vehicles, manufactured from December 17, 2012 through December 11, 2014, 2014-2017 MY Cadenza vehicles, manufactured from February 1, 2013 through July 12, 2017, and 2015-2016 MY Sedona vehicles, manufactured from July 21, 2014 through March 17, 2016. This will extend the warranty from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service
Associated Products (8)Associated Documents - May 23, 2024•Document ID: 11000540Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY039_REIMB
- Date Added:
- May 29, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: REQUEST FOR REIMBURSEMENT FORM (WTY039) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension program launch.
Associated Products (8)Associated Documents - May 23, 2024•Document ID: 11000356Warranty Program/ExtensionFUEL/PROPULSION SYSTEM
- Mfr Comm. #:
- WTY034_TSB
- Date Added:
- May 24, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: HIGH-PRESSURE FUEL PUMP REPLACEMENT (WTY034) - his bulletin provides information associated with the ‘Warranty Extension Program’ (WTY034) to diagnose the ‘Malfunction Indicator Lamp’ (MIL) accompanied by DTC P0088 and, if necessary, replace the high-pressure fuel pump on 2019-2021 MY Sedona vehicles manufactured from February 13, 2018 through July 8, 2020, 2017-2020 MY Cadenza vehicles manufactured from June 2, 2016 through October 15, 2020, and 2019-2020 MY Sorento vehicles equipped with 3.3L V6 Engines manufactured from January 24, 2018 through October 15, 2020.
Associated Products (9)Associated Documents - May 23, 2024•Document ID: 11000310Warranty Program/ExtensionFUEL/PROPULSION SYSTEM
- Mfr Comm. #:
- WTY034_QA
- Date Added:
- May 23, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY034) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY034.
Associated Products (9)Associated Documents