Jeep Grand Wagoneer Complaints

202 consumer complaints on file.

#11625166November 14, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Premature battery depletion. Brand new battery 2 months old was completely dead. On 3rd battery in one calendar year. Stranded with young children in car that cannot even be jumpstarted. Dealer has confirmed issue and has reportedly has had numerous owners with the same issue, same vehicle. No warnings, or prior issue, car has absolutely no power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620435October 17, 2024
VISIBILITY/WIPER
similar to TSB 23-015-22, our Grand Wagoneer/Wagoneer has a windshield with vertical distortion in the center area of the windshield surface. This distortion is in the glass and impacts our ability to see clearly and also makes passengers car sick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620273October 16, 2024
ELECTRICAL SYSTEM
Driving the car on the road the car stalled went off and I could not turn it on at all. It has to be towed to the dealership. Luckily, we avoided an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619854October 15, 2024
UNKNOWN OR OTHER
The outer edge of the front tires is wearing prematurely. There is also a vibration felt in the vehicle at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617625October 1, 2024
ENGINE
Vehicle over heated disabling vehicle on freeway. This was a know problem with this manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615314September 18, 2024
ENGINE
2023 Grand wagonner : Vehicle overheats while driving and completely stops in the middle of the road with no time to pull over safely. This is the second time it has happened in a year of owning it. Check engine light has been on since the first time it overheated and dealers say they don't know why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614436September 13, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609008August 16, 2024
VISIBILITY/WIPER
The front windshield in our vehicle is severely distorted and causes other vehicles and objects to appear to be in different positions when viewing objects greater than 30° from the center of the driver's perspective. This is a well-documented manufacturing issue with the early build Grand Wagoneers. There is a technical service bulletin with an overview of the problem (23-015-22). We brought our vehicle to an authorized dealer on [XXX]. The service technician could see the issue instantly as we were parked next to a stair railing that severely distorted when viewed through the windshield. He created a report and passed it on to Wagoneer customer care. Although this is not covered in our warranty, we are still working to have the issue resolved through the factory. Multiple people have reported this issue and the only remedy is to replace the original glass with the manufacturing defect. Wagoneer Customer service has acknowledged this and actually posted the technical service bulletin and helps in remediation. That night and dusk, this is a serious safety concern. The refraction of the oncoming car's headlights move the vehicles placement when viewed through the windshield. It can cause flickering and flashing distracting the driver. There are several other scenarios that would be dangerous with a distorted and misplaced object in the driver's field of view. Here are additional posts of the issue: [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607900August 12, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606898August 6, 2024
VISIBILITY/WIPER
Front windshield cracked in the middle where the rear view mirror and rain sensor is. No stone chip damage visible or obvious
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605008July 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594318June 14, 2024
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594130June 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving 60 MPH, the instrument cluster, Wi-Fi, A/C, Cruise Control, and Navigation System went blank, and failed to display any information. The contact stated that the vehicle had not lost power. The contact stated that the failure was constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed a software update to be completed; however, the dealer stated that the update was not available from the manufacturer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593937June 12, 2024
STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving at approximately 55 MPH, the instrument cluster was flashing "Systems Disabled" and the steering was difficult to turn. The contact depressed the brake pedal to slow the vehicle however, the brake pedal depressed to the floorboard. The contact was able to stop the vehicle. The contact drove the vehicle back to the residence and the vehicle was later towed to the local dealer. The vehicle was not diagnosed or repaired. The contact stated that the failure had occurred once. The manufacturer was informed of the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589172May 16, 2024
SERVICE BRAKES, STEERING
Lost brakes and steering going 55 mph, and then many warning lights were on the screen saying that different systems were disabled. Was able to coast vehicle to a safe location. Had vehicle towed to dealership 4/29.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577657March 15, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
The system that has failed is the windshield has major distortion that affects the depth perception as you are driving. This is an extreme hazard as you cannot judge the distance of objects as they become distorted. Yes it was inspected by a Jeep dealership and they concurred with this distortion, in fact he laughed and said not sure how anyone drives this. Be aware as well that Mopar in fact issued a service and replacement bulletin for this defect (attached) No warning lamps are issued. I purchased the car used from another state. When it arrived I noticed this defect but could do nothing at that time from whom I purchased it from. I have researched this and it is a defect known by Mopar. They now are claiming to not be aware of this even though its all over the internet and I have the service bulletin issued by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576232March 8, 2024
FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575930March 7, 2024
STEERING
This has happened twice to me already. first time in 10/23 and again 3/2024. power steering failed without notice while driving making it very hard to control the vehicle. Had to have it towed both times to the dealership for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573595February 23, 2024
VISIBILITY/WIPER
The windshield has distortion in it. This is visible from the outside and the inside of the vehicle. This is an EXTREME hazard one that can easily cause an accident as it alters the depth perception of items within the windshield. A passenger riding in the front seat can actually start to feel sick (like sea sickness) due to this distortion. The manufacturer claims they have never heard of this and they do not warranty windshields even though this is a factory defect. Many forums discuss this issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572247February 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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