Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11699148November 13, 2025
AIR BAGS
We were in an accident with heavy front end and right corner panel damage and none of my airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11699211November 13, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the electronic stability control, brake lights, and ABS warning light were illuminated. The vehicle was not repaired. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698982November 12, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699023November 12, 2025
SERVICE BRAKES
Electronic stability control light was on as well as check engine. Was advised by service dept at dealership as well as manufacture to the remedy was to replace the abs module until there was a proper solution to the recall and I would have to pay and submit reimbursement ti manufacturer. Had abs module replaced and am now being told I cannot be reimbursed until there is a solution for the recall. Vehicle was not safe to operate with no abs or electronic stability control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699012November 12, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The system has many errors, The primary issue is the forward collision warning indicator light is on showing that the service is off. But it isn't, you can go into the system settings and turn the service on and off without issue. The light stays on. It does work as far as I can tell also. It seems to be causing the paddle shifting to be disabled. I can't downshift going down a steep grade and am being required to use by brakes. Which can be very dangerous. It is causing another issue that I cannot recall at the moment. There is another issue with the settings of the vehicle randomly changing to Euro type metric settings. The clock changing to 24 hour, tire pressure changing to kpa? mph changing to kph, all the different unit of measurements changing over. Randomly, not at the same time but consistently every few weeks. At first it seemed like it was connected to a monthly software update, but now its random. The vehicle has been taken to a Jeep dealership in Sherman, tx about the issue of the Forward collision system and they fixed it. Then the problem reappeared a month afterward. I've called and they confirm that the correct US software is installed. I am the only driver of the vehicle, so no one else is changing the settings. I work a full time 9-5 job and do not work close to a dealership, which has become an issue for these matters. All the issues I have had with the vehicle seem to be related to them updating the software without my approval. Currently my vehicle has 71k miles on it and won't be covered by the 50k warranty. The warning light issue started after 50k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698767November 11, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Recall as known for 2018 Jeep Grand Cherokee Limited (Service Electronic Stability Control) that is not fixed and no fix in sight. Unsafe to drive. Can’t get a Maine state inspection sticker. Can’t sell. Many electronic codes show on dash. Rear lights stay on and will just go on automatically anytime and when using key fob to lock car. Dealership can’t fix. Manufacturer doesn’t know when there will be a fix. No answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698813November 11, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
FCA US has failed to make parts available to remedy NHTSA recall 24V-838 in over 12 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698833November 11, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Engine died twice on busy freeway and needed to be towed to a shop. Shop verified the fuel pump was working. There is most likely a problem with the fuel pump relay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698776November 11, 2025
UNKNOWN OR OTHER
My family went on a weekend trip the day we left town the heat was working great. The next day we noticed that the heat was on but the air coming out of the vents was not as hot as the day before. We attempted to turn the heat off and back on still blowing warm to cool air. The heating system blows cool air at times. I took the vehicle into the dealer and they said the reason we didn't have heat was due to the electric battery needed to be charged. We could not understand why the car had to be charged in order to have heat. The problem has not been reproduced by a dealer. It has not been inspected by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698492November 10, 2025
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
- The core component that failed is the Totally Integrated Power Module (TIPM). The failure was initiated by a fault in the external fuel pump relay (V62 Safety Recall remedy part), which caused improper power delivery. This improper power delivery subsequently damaged the fuel pump motor, requiring replacement of both components. This failure has cascaded, also disabling the circuits for the Engine Cooling Fan (Codes P0480/P0693) and Exterior Lighting (Headlights/B1630), and the Horn. I am in possession of the burnt-out fuel pump relay/fuse component. -The engine stalled while the vehicle was operating, the exact hazard the V62 recall was meant to prevent. This was followed by a catastrophic TIPM breakdown, creating new, simultaneous safety risks: Overheating/Fire Risk: The Cooling Fan circuit failed (P0480/P0693), causing severe engine overheating. No Headlights: The Headlights failed (B1630), causing total loss of visibility at night. No Horn: The Horn failed, eliminating the ability to warn other drivers. - Yes. The initial engine stall and subsequent no-start condition (due to a blown relay fuse) were confirmed by an independent service center (Monro). The cascading failures (overheating, horn, lights) and the diagnostic codes (P0480, P0693, B1630, C2201-00) were confirmed on 11/1. - The vehicle was inspected by an independent service center (Monro), who returned the failed recall component to me (relay). Recommend it go to a certified jeep dealership. It is waiting to be towed there. -The first warning was a history of intermittent starting difficulty. On 10/23, the engine stalled while operating and immediately resulted in a no-start condition. The Check Engine Light illuminated after the subsequent failed restart attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698568November 10, 2025
FUEL/PROPULSION SYSTEM
Monday, November 3rd, 2025 In electric mode - I drove the vehicle forward out of a parking spot. The vehicle made three very large lurches over a 200 foot length of parking lot, enough to bang drivers and passengers heads hard against the head rests each with a loud clunk. Within seconds after the third lurch, the car went into gas/oil refresh mode (which transitions the vehicle from electric mode to gas mode). At that point the accelerator became unresponsive with RPMs hovering just over 1000. After multiple successive press, hold and releases of the accelerator, I took my foot off thinking I had lost all power and was preparing to shut the vehicle off. Before I could, the car began accelerating quickly forward without my foot on the accelerator. This lasted for 1 - 2 seconds before the car stopped accelerating and I was able to use the brakes to stop it. Had this not been late evening (9:45p EST) - the parking lot would have been full of pedestrians and other vehicles which would have caused a collision with other vehicles, or worse caused me to strike a pedestrian. I had no control over the vehicle. I put the vehicle in park and shut it down. After a minute, I restarted the vehicle and brought it home. The check engine light has been lit since. At this time (Monday, November 10th), the vehicle is still at the dealership (brought in Wednesday, November 5th) being investigated for this as well as the transmission (?) issue that was causing the lurching described.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698534November 10, 2025
ENGINE, POWER TRAIN
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while driving 68-69 MPH, the vehicle unexpectedly decelerated to 11 MPH and went into LIMP Mode, shifted to park, and then shut off unintendedly. The vehicle coasted off the highway safely. The gear shifter was not in park, and the message "Auto Park not Engaged" was displayed. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The vehicle was previously towed to the local dealer, where it was determined that the START/STOP button needed to be replaced. The DTCs retrieved were: B1A70-09, B1A70-2A, and B1A7D01. The vehicle was repaired, but the failure persisted. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The manufacturer was contacted and opened a case. The failure mileage was approximately 5,781.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698331November 8, 2025
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
When driving the vehicle it just stalls. No warning and all power is lost including power steering which makes it VERY dangerous to all occupants of the vehicle and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698300November 8, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
on 10/24/2025 my wife and daughter were in the vehicle driving to her school. My wife was on the phone with me when she stated the car was reving really high and sounded like it was going to blow up how loud it was. she was driving at about 25-30 mph when the car suddenly jerked and shut off completely, the battery light turned on and the check engine light flashed before it shut off. she was able to brake and roll to the side of the road. I had instructed her to keep her foot on the break since it was not letting her shift to park. We stayed on the phone as i contacted jeep directly and get a hold of a rep she said she was able to put it in park and she tried to turn the car on and she was able to turn it on after 10 min. She drove with the hazards on to my daughters school and dropped her off i told her park the car and don't use it until i get home. I got home on 10/26/2025 and the light was off i made an appointment with jeep for that week 10/31 and they stated they were unable to find anything in the computer for the issue that had occurred instead they saw a issue with my heating and it was pump. i have a case open with jeep and they have yet to return my call after a week of non stop calling, i emailed stelantis but they stated they cant assist has to be jeep directly. i would love some help with this as the car has been to the dealership three time for multiple issues and recalls that they stated they did and still show are not done. i have a schduled appointment for the 68c but there is no remedy yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698092November 7, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
serious safety defect that has remains unremedied since recall Z48 (FCA 22V‑426) issued in 2022. This defect, addressed again in recall 94B (FCA 24V‑838), continues to disable the electronic stability control, making the vehicle unsafe to operate. FCA has had considerable time for the opportunity to fix since the first recall, and defective conditions were not repaired and still exist. FCA has been very dismissive with the several complaints I’ve field. I’ve been promised call backs every step of the way, even specific time frames and still have had to chase them down when I am not responded to. FCA issued “do not sell” orders on November 14, 2024, preventing me from trading or selling the vehicle without significant financial loss. I cannot accept any further proposed fixes, since no effective repair exists, and the vehicle remains dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698111November 7, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 15-25 MPH and depressing the accelerator pedal, the vehicle hesitated before accelerating as intended. The contact stated that the brake pedal resistance increased while depressing the brake pedal, which required the brake pedal to be depressed to the floorboard. The contact stated that the Emergency Stop Brake engaged unexpectedly while the vehicle was idling and while driving at various speeds. A "Low Battery" message was displayed, and upon inspection, the battery was hot. The vehicle was taken to a certified mechanic who diagnosed failures with the TIPM (Totally Integrated Power Module) communication and the transmission; however, the vehicle had not been repaired. The contact stated that the vehicle was previously included in unknown recalls and was taken to the dealer where the recall repairs were performed. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698272November 7, 2025
UNKNOWN OR OTHER
Multiple times now, the rear view camera stays on while driving and there's no way to get it to turn off. Hitting the x in the corner of the screen does nothing, the power button nor the screen off button work, and I cant access anything on the screen. While driving, theres a constant view of the road behind me and it's incredibly distracting. This appears to line up with Recall 20V-191, although my specific car isnt included in that but im absolutely experiencing the same things. No warning messages or anything indicating an issue before it happens - it seems completely random. ive tried soft reset and many button press sequences ive found on forums but the only thing thats ever worked is leaving the car off for 20+ minutes so it resets. This has happened on at least 4 different occasions, I have videos of 3 of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698055November 7, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp).almost caused crash twice!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698046November 6, 2025
ELECTRICAL SYSTEM
touch screen went black a year ago , cannot use back-up cam or change the settings for my car temperature settings. warranty has expired and jeep refuses to fix, quoting $1,700 although it’s a known issue for this year vehicle. prior to screen going black it would ghost button change the stations, there were lines in the radio screen and it would randomly shut off and on when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697981November 6, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On Two seperate occasions, the message telling me to "Shift into P, and then desired gear." appeared while driving. I shifted into P while parked at an intersection both times and the car died. The second time it happened as I was driving away from Rairdon's Jeep in WA. I made it one street after having my ignition system replaced to the tune of $2,600. Was able to turn the car around and get it back to them. They have had my car for almost a month and state there is no error code, so they cannot diagnose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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