Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#843726July 29, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SHIFTING TRANSMISSION GEAR FROM PARK TO REVERSE THERE IS A VERY LOUD NOISE AND VEHICLE STALLS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#843736July 29, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL GAUGE DOES NOT REGISTER THE CORRECT LEVELS OF FUEL WHICH CAUSES THE VEHICLE TO RUN OUT OF GAS. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#843656July 28, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
THE ENGINE CHECK LIGHT KEEPS COMING ON & THEN GOING OFF. IT'S INTERMITTENT. WAS CHECKED BY DEALERSHIP & NO CODES APPEARED. THE ENGINE WOULD STALL OUT FOR NO REASON. NEITHER SPEED OR WEATHER IS A FACTOR. HAD IT CHECKED FOR STALLING & NOTHING WAS FOUND. THE VEHICLE WILL NOT START RIGHT AWAY. HAD IT ON DIAGNOSTICS & NOTHING SHOWED FOR THE STARTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709321July 28, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
THIS VEHICLE EXHIBITED STRONG BRAKE PULSATION WHEN STOPPING. MANUFACTURER REFUSED REPLACEMENT OF ROTORS, AND TURNED ROTORS WHILE ON HUBS OF VEHICLE. PULSATION HAS NOW RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709263July 27, 1999
PARKING BRAKE:CONVENTIONAL
WITH THE KEY IN MY POCKET--THEREFORE GEARSHIFT LEVER IN PARK POSITION--AND THE VEHICLE UNATTTENDED, IT ROLLED BACKWARDS OUT OF WHAT I THOUGHT WAS A LEVEL GARAGE, DOWN MY DRIVEWAY, ACROSS THE STREET AND DOWN MY NEIGHBOR'S DRIVEWAY. KNOCKED DOWN PART OF THE DRIVEWAY WALL AND CONTINUED ON, CRASHING INTO THE CORNER OF THE HOUSE WITH THE LEFT REAR OF THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#709301July 27, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
TOOK TO DEALER 6 TIMES FOR TRANSMISSION PROBLEMS. DEALER TOLD ME THAT THEY DON'T KNOW HOW TO FIX. WAS IN A FENDER BENDER ON 7-25-99 DO TO TRANSMISSION HESITATION AND JERKING. GOING TO ARBITRATION ON 8-9-99.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#843425July 26, 1999
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING 60 MPH, THE POWER STEERING UNIT FELL OUT OF THE VEHICLE, CAUSING THE STEERING WHEEL TO LOCK UP. *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#843364July 26, 1999
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRIVING AT 70MPH WHITE SMOKE CAME FROM UNDERNEATH THE VEHICLE, VEHICLE CAUGHT ON FIRE, AND WAS TOTALED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#709181July 26, 1999
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I BOUGHT TWO JEEP GRAND CHEROKEE VEHICLES IN APRIL OF '99. IN BOTH VEHICLES, THE WINDOW REGULATORS HAVE STOPPED WORKING. I CAN'T ROLL-DOWN THE WINDOWS, AND THE PROBLEM CAN'T BE FIXED IMMEDIATELY, BECAUSE THE PARTS ARE ON A NATIONAL BACK-ORDER LIST, SO OTHER JEEP OWNERS MUST BE EXPERIENCING SIMILAR PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709145July 25, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ENTIRE CAR SHAKES VIOLENTLY WITH LOUD. HORRIBLE VIBRATION SOUNDS WHEN GOING DOWN MY DRIVEWAY WHICH IS ON A MODERATE GRADE. IT IS MOST PRONOUNCED THE FIRST TIME I DRIVE THE CAR ON A DAY FOLLOWING A RAIN FALL WHEN MY CAR HAS BEEN PARKED IN MY GARAGE OVERNIGHT. WHILE ATTEMPTING TO BRAKE,IN MY DRIVEWAY, THE CAR SHARPLY SWERVES TO THE LEFT. BRAKES HAVE FAILED ENTIRELY WHILE IN 4-WHEEL DRIVE IN SNOW 2-3 INCHES DEEP @ 5-10 MPH. BRAKES HAVE LOCKED REPEATEDLY AFTER GOING THROUGH A CAR WASH. I HAVE BEEN TOLD REPEATEDLY BY THE DEALER THAT THIS IS NORMAL FOR ABS AND THEY HAVE GIVEN ME TIPS RE: PUTTING THE CAR IN LOW GEAR AND USING MY PARKING BRAKE WHEN CAR STARTS TO SHAKE AND SKID WHILE GOING DOWN MY DRIVEWAY. A NUMBER OF TIMES, WHILE RAINING, WHEN I HAVE PUT MY FOOT ON THE BRAKE TO STOP, ON LEVEL GROUND, AT 10-15MPH, THE BRAKES HAVE GRABBED VIOLENTLY. ONCE,IN A SHOPPING CENTER PARKING LOT THIS CAUSED MY SON TO HIT HIS HEAD ON THE DASHBOARD WHILE HE WAS FASTENING HIS SEAT BELT. I WAS TOLD BY THE DEALER THAT I NEEDED TO LEARN TO DRIVE DIFFERENTLY WITH ABS, THAT IT WAS A USER PROBLEM, NOT A PROBLEM WITH THE VEHICLE. DURING DRY MONTHS IN CALIFORNIA I HAVE NO PROBLEMS WITH THE BRAKES. I DREAD THE RAINY SEASONS AND HAVE EVEN CONSIDERED SELLING MY HOUSE BECAUSE THE JEEP SERVICE MANAGER SAID THAT I WOULDN'T BE HAVING ANY OF THESE PROBLEMS IF I DIDN'T HAVE A "STEEP DRIVEWAY." MY KIDS HAVE BEEN WITH ME A FEW TIMES WHEN THE HORRIBLE NOISE, SKIDDING AND SHAKING HAVE OCCURRED AND THEY WERE SCARED TO DEATH. MY SON ATTEMPTED TO JUMP OUT OF THE CAR ONCE, IN THE DRIVEWAY, BECAUSE HE THOUGHT WE WERE GOING TO CRASH. I HAVE SAVED ALL OF MY SERVICE RECORDS FROM THE DEALER BUT A COUPLE OF TIMES THEY DID NOT ENTER MY BRAKE COMPLAINTS INTO THE COMPUTER, JUST THE NORMAL SERVICE I WAS HAVING DONE AT THE TIME. I HAVE NOT TAKEN THE CAR IN FOR THE BRAKE PROBLEM IN THE LAST COUPLE OF YEARS BECAUSE THE DEALER HAS CONVINCED ME THAT THE 1993 GJC HAS NO HISTORY OF AN ABS PROBLEM, THAT I AM "THE PROBLEM."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709159July 25, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER
EVERY YEAR THE AIR CONDITIONIAR QUITS WORKING IN THIS JEEP, THE FIRST TIME THEY REPLACED THE EVAPORATOR CANASITER IN 1997, IN 1998 IT BLEW NOTHING BUT HOT AIR FOR 1/2 HOUR TOOK IT INTO THEM AND RECEIVED A $40.00 CHARGE AND TOLD THAT NOTHING WAS WRONG! IT'S 1999 AND ITS BLOWING HOT AIR AGAIN...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709051July 23, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHEN AIR IS RUNNING WATER IS COMMING IN ON THE PASSENGER SIDE UNDER THE DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#843227July 23, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS HAVE BEEN REPLACED FOUR TIMES DUE TO THE ROTORS HAVING WARPED. DEALER CAN'T DETEMINE THE CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708989July 22, 1999
ENGINE AND ENGINE COOLING:ENGINE
MY JEEP GRAND CHEROKEE IS 2-WHEEL DRIVE AND IS NOT TAKEN OFF-ROAD NOR OTHERWISE DRIVEN ABUSIVELY. DESPITE THIS I HAVE HAD FOUR (4) ENGINE MOUNT FAILURES SINCE I PURCHASED THE VEHICLE. SOME OF THE FAILING MOUNTS WERE MOUNTS THAT WERE PREVIOUSLY REPLACED. IN ADDITION, THE FAILED ENGINE MOUNTS HAVE CAUSED OTHER DAMAGE TO THE TRANSMISSION MOUNTS AND OTHER ENGINE PARTS WHICH I HAVE HAD TO REPLACE. THE MAINTENANCE TECH AT LITHIA JEEP INFORMED ME THAT THE ENGINE MOUNT FAILURES WERE A COMMON PROBLEM BUT WWERE NOT ADDRESSED IN ANY RECALL OR INTERNAL CHRYSLER COMMUNICATION TO THE CUSTOMERS. I WOULD LIKE TO HAVE MY REPLACEMENT COSTS ASSOCIATED WITH THE ENGINE MOUNTS AND RELATED REPAIRS RETURNED AND WOULD LIKE TO HAVE IMPROVED ENGINE MOUNTS INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709004July 22, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHEN THE GEAR SHIFT IS PLACED IN PARK, THE TRUCK CONTINUES TO ROLL. I HAVE HAD THE TRUCK INTO THE DEALER SEVERAL TIMES WITHOUT FIXING THE PROBLEM. I CONTACTED CHRYSLER IN APRIL 1999 AND THEY SENT A MANUFACTURES REP. TO CENTER JEEP TO FIX THE PROBLEM. THEY ASSURED ME IT WAS CORRECTED. APPROXIMATELY 2 MONTHS LATER, THE TRUCK STARTED INTERMITTENTLY ROLLING IN PARK. I HAVE LEFT SEVERAL MESSAGES WITH MY CONTACT AT CHRYSLER ON HIS VOICE MAIL (JOHN BAUMGARTNER). NONE OF THE MESSAGES WERE RETURNED, AND THERE IS NOW ANOTHER NAME ON THE VOICE MAIL. RECENTLY, THE TRUCK ROLLED WHILE AT A CAR WASH, HITTING ANOTHER CAR. THIS IS A VERY SEVERE SAFETY PROBLEM,AND I NEED SOME ASSISTANCE IN GETTING CHRYSLER TO FIX THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#842812July 21, 1999
AIR BAGS:FRONTAL
WHILE DRIVING AT 55 MPH VEHICLE WENT OFF THE ROAD ONTO WET GRASS AND INTO A DITCH AND THEN INTO AN ENBANKMENT. UPON IMPACT, DRIVER SIDE AND PASSENGER'S SIDE AIR BAGS DIDN'T DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#547421July 20, 1999
STRUCTURE:BODY:DOOR, STEERING: STEERING WHEEL/HANDLE BAR
AIR LEAK IN THE PASSENGER DOOR, UNABLE TO BE RECTIFIED. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#842694July 20, 1999
VEHICLE SPEED CONTROL
WHEN TAKING OFF FROM A COMPLETE STOP, ACCELERATOR LOCKED UP, CAUSING THE VEHICLE TO ACCELERATE TO A HIGH RATE OF SPEED. AFTER COLLIDING WITH A COUPLE OF VEHICLES AND A FIRE HYDRANT, VEHICLE SLOWED DOWN. AFTER APPLYING THE PARKING BRAKE, VEHICLE CAME TO A STOP. THE MANUFACTURER HAS BEEN NOTIFED ABOUT THE PROBLEM. REPORT GIVEN BY LIZA DELCAMPO AT STATE FARM INSURANCE. TSB# 18-40-98 *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#708762July 18, 1999
SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION HAS AN ERRATIC HARD CLUNK SHIFT FROM 1 TO 2, AS WELL AS A DOWN SHIFT FROM 3 TO 2, DEALER SAYS THIS IS NORMAL. THE VEHICLE PULLS TO THE RIGHT, DEALER CONFIRMED THAT THE LEFT REAR TOE WAS OUT OF SPEC., DEALER SLOTTED REAR TRAILING ARM MOUNTING POINT, BUT CAR STILL PULLS TO THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708731July 17, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE MOTOR HAS A METALLIC TYPE KNOCKING OR TAPPING NOISE THAT INCREASES IN RAPIDITY AS THE RPM INCREASES UNTIL IT BECOMES A HIGH PITCHED SCREAMING TYPE SOUND. THE DEALER REFUSES TO ACCEPT THIS AS A PROBLEM SINCE OTHER 1999 6 CYLINDER JEEPS DO IT ALSO. HOWEVER MY 1996 JEEP WITH THE SAME ENGINE DIDNOT MAKE THESE NOISES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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