Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#742509March 15, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WE HAVE EXPERIENCED A RECURRENT PROBLEM OF A HARD SHIMY/ SHAKING WHEN APPLYING THE BRAKES SUDDENTLY AT SPEEDS OF 50MPH AND ABOVE. THE DEALER HAS REPAIRED THE PROBLEM 4 TIMES SINCE WE PURCHASED THE JEEP IN DECEMBER 1998. WE ARE CURRENTLY IN THE PROCESS OF TRYING TO GET THE DEALER TO REPAIR THE PROBLEM FOR THE 5TH TIME. WE ARE CONCERNED ABOUT THE SAFETY OF OUR JEEP, AS WELL AS ALL THOSE OTHER JEEPS WITH THE SAME BRAKE PROBLEMS, BEING ON OUR NATIONS HIGHWAYS. JEEP IS NOT RESPONSIVE TO OUR CONCERNS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742435March 14, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILED /HARD TO START /$800.00 TO REPLACE IS A JOKE PLEASE HELP!!!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742436March 14, 2001
INTERIOR LIGHTING
DASH LIGHT'S BRIGHTEN AND DIM ON THEIR OWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742350March 13, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE BRAKES HAVE BEEN A PROBLEM SINCE ABOUT 9,000 MILES. THE CAR HAS HAD BRAKE SERVICE 3 TIMES AND WILL NOW GO IN FOR A FOURTH TIME. THE FRONT END SHIMMIES WHEN STOPPING, AND THE BRAKES PULSE, MAKING VERY UNSAFE CONDITIONS AT HIGHWAY SPEEDS. CHRYSLER DISAVOWS A PROBLEM, HOWVER, THERE ARE NUMEROUS COMPLAINTS ON YOUR CONSUMER DATABASE, AND THERE IS A SERVICE BULLETIN(050398) LISTED. ADDITIONALLY, THERE IS A RECALL FOR BRAKE PROBLEMS WITH THE 1996-1999 MODELS. I BELIEVE YOU ARE MISSING A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882932March 13, 2001
SUSPENSION:FRONT
VEHICLE HAS ALWAYS PULLED TO LEFT, HAD SUSPENSION WORK DONE, CHANGED TIRES AND BRAKE PADS. DEALER COULD NOT REMEDY. CONSUMER NOT ABLE TO DRIVE FASTER THEN 55 MPH, VEHICLE WAS HARD TO CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882958March 13, 2001
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE TRAVELING 60MPH HEARD A NOISE. NOTICED SMOKE IN REAR MIRROR. TRIED GETTING OFF FREEWAY BESIDE RAMP. PARKED VEHICLE. VEHICLE CAUGHT ON FIRE. TOWED TO DEALER. INFORMED REAR DIFFERENTIAL HAD GOTTEN HOT WHICH CAUSED FIRE. HAD BEEN TO DEALERSHIP SEVERAL TIMES COMPLAINING ABOUT DIFFERENTIAL.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#560349March 12, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PRIOR TO RECALL NOTIFICATION #879 CONSUMER WAS HAVING PROBLEMS WITH THE VEHICLE PULLING TO THE LEFT OR THE VEHICLE WOULD SHAKE WHEN APPLYING THE BRAKES, ROTORS AND PADS WERE REPLACED, MECHANIC TOOK VEHICLE FOR TEST DRIVE AND AFTER DRIVNG FOR A FEW MILES AND RETURNED THE ROTORS WERE BURNED OUT AND SO DEALERSHIP REPLACED ROTORS AGAIN EACH TIME CONSUMER WOULD GO IN WITH SAME PROBLEM ROTORS WOULD BE WARPED, CONSUMER WAS ADVISED WHEN ROTORS WERE BE CHANGED THAT THE WHEEL HUB WAS DAMAGED AND THAT HE WOULD BE RESPONSIBLE SINCE IT LOOKED LIKE THE DAMAGED WAS CAUSED BY HIM, CONSUMER WAS DENIED REIMBURSEMENT FROM MANUFACTURER STATING THAT HIS SITUATION DID NOT FIT THE CRITERIA UNDER THE RECALL, BECAUSE THE INFORMATION THAT WAS SUBMITTED DID NOT SHOW A SEPARATION OF THE ROTOR FROM THE HUB, OR CORROSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742314March 12, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS CONSTANTLY WARPING, DANGEROUS SHAKE AT HIGHWAY SPEEDS WHEN APPLYING BRAKES. SEVERE BANGING IN REAR WHEN COMING TO A STOP. DEALER FIXED THREE TIMES BUT KEEPS COMING BACK. VEHICLE STALLS FOR NO REASON. DEALER CANNOT FIX. THERE ARE MANY OTHER PROBLEMS AND THE DEALER JUST IGNORES. THIS CAR HAS A MIND OF ITS OWN. THIS CAR HAS SERIOUS SAFETY ISSUES.THIS CAR IS A LEMON. THIS CAR IS DANGEROUS AND I CAN'T BELIEVE THAT CHRYSLER IS ABLE TO GET AWAY WITH IT HOPING EVERYBODY AND EVERYTHING JUST GOES AWAY. THE NHTSA IS SUPPOSED TO BE FOR THE PEOPLE SO I REALLY HOPE YOU CAN DO SOMETHING AGAINST A COMPANY AS BIG AS CHRYLSER. THEY SHOULD NOT BE ABLE TO GET AWAY WITH SWEEPING THEIR PROBLEMS UNDER THE RUG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742329March 12, 2001
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DOOR HINGES FAILURE HAS CAUSED DAMAGE TO DOOR LOCK AND MOUNTING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742269March 11, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE TAKEN MY CAR INTO EITHER COURTESY MOTORS IN CHICO CALIFORNIA OR NORMANDIN JEEP IN CHICO CALIFORNIA. EACH TIME, MY CAR WAS RETURNED TO ME UNREPAIRED. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742197March 9, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKE ROTORS REPLACED 2 TIMES AND NOW IN NEED OF REPLACEMENT AGAIN AS STEERING WHEEL AND FRONT END VIBRATE WITH BRAKING AT SPEEDS IN EXCESS OF 45 MPH. CALLED CHRYSLER CUSTOMER SERVICE AND SPOKE TO REPRESENTATIVE ( MICHAEL FARROW) ON 09/13/2000 ABOUT PROBLEM AFTER SECOND FAILURE. HE STATED " I DO NOT HAVE ANYTHING IN FRONT OF ME TO INDICATE A PROBLEM WITH THE BRAKE SYSTEM ON THAT VEHICLE". THERE HAVE BEEN SEVERAL TECHNICAL SERVICE BULLETINS FOR THE BRAKES AND I SUSPECT AT LEAST ONE OF THESE HAD BEEN ISSUED WHEN HE MADE THAT COMMENT. HE STATED THAT IT MIGHT BE RELATED TO MY DRIVING HABITS AND WAS NOT A DEFECT WITH THE AUTOMOBILE. THE SERVICE MANAGER AT THE DEALERSHIP TOLD ME AFTER FIXING THE PROBLEM THE FIRST TIME AT 5311 MILES THAT HE HOPED I WOULDN'T BE BACK FOR THIS SAME PROBLEM BUT HE KNEW I WOULD SINCE THEY HAVE HAD MANY PROBLEMS WITH THE FRONT BRAKE ROTORS ON THE 1999 JEEPS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882580March 9, 2001
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT LENS BECAME DISCOLORED AND CAUSED POOR VISIBILITY. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVERED UNDER A MANUFACTURER'S RECALL. FEEL FREE TO PROVIDE ANY ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882586March 9, 2001
SUSPENSION:FRONT
CONSUMER NOTICED VEHICLE PULLED VERY HARD TO RIGHT TAKEN TO DEALER, AND COULD NOT FIX PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882591March 9, 2001
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHEN OPENING DRIVER'S SIDE DOOR WELDS CAME OFF. DEALER HAS SEEN VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882651March 9, 2001
FUEL SYSTEM, OTHER
GAS GAUGE ON INSTRUMENT PANEL FAILS TO REGISTER CORRECT AMOUNT OF FUEL IN TANK. HAS TAKEN VEHICLE TO DEALERSHIP FOR REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560322March 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKE ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136, THE MANUFACTURER REFUSED REIMBURSEMENT, MECHANIC STATED THAT THE ROTORS WERE REPLACED BECAUSE OF NORMAL USE NOT BECAUSE THEY WERE PITTED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742148March 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I WAS AT A CHEVRON GAS STATION ABOUT TO PUMP GAS. MY GRAND JEEP CHEROKEE WAS PARKED ON A FLAT SURFACE AND IN THE PARK POSITION. MY SISTER WAS CONFINED BY HER SEAT BELT IN THE FRONT PASSENGER SEAT WHEN I GOT OUT AND WALKED AROUND THE DRIVER'S SIDE TO BEGIN PUMPING GAS, LEAVING THE DRIVER'S SIDE DOOR OPEN. AS I WAS ABOUT TO PULL THE GAS LEVER THE CAR STARTED ROLLING BACKWARDS TOWARDS ME AT WHAT APPEARED TO BE QUITE A RAPID SPEED ESPECIALLY GIVEN THAT I HAD LEFT IT IN PARK. MIRACULOUSLY, THE CAR WAS STOPPED FROM HITTING ONCOMING TRAFFIC ON WESTWOOD BLVD. BY THE OPEN DRIVER'S DOOR WHICH ALMOST PULLED OFF UPON IMPACT WITH ONE OF THE GAS PUMPS AND PROBABLY AVERTED A REALLY HORRENDOUS COLLISION. I HAVE SPENT TIME RESEARCHING THIS PARTICULAR INCIDENT AND HAVE CONCLUDED THAT THERE IS A VERY SERIOUS DEFECT IN THE "TRANSMISSION INTERLOCK" SYSTEMS OF GRAND JEEP CHEROKEES. I HAVE FOUND MANY OTHER GRAND JEEP CHEROKEES REPORTING THAT SAME, OR SIMILAR, INCIDENTS SOME OF WHICH HAVE RESULTED IN DEATHS. I HAVE WRITTEN NUMEROUS LETTERS TO DAIMLER/CHRYLSER SETTING FORTH THE PARTICULARS OF THE ACCIDENT IN WHICH I WAS INVOLVED, BUT THEY HAVE TURNED A DEAF EAR. I AM PERSONALLY SO TERRIFIED OF GETTING BACK IN MY CAR THAT I CHOSE TO LEASE ANOTHER CAR (WHILE BROKE AND UNEMPLOYED AND PAYING THE LEASE OM THE GRAND JEEP CHEROKE), RATHER THAN RISK LIFE AND LIMB BY DRIVING THAT CAR AGAIN -- SOMETHING I REFUSE TO DO. I ASK YOU PLEASE TO TAKE THIS MATTER VERY SERIOUSLY AND DO A THOROUGH INVESTIGATION INTO SERIOUS DEFECT THAT I BELIEVE EXISTS IN CHYSLER'S JEEP CHEROKEE'S "TRANSMISSION INTERLOCK SYSTEM"*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#882457March 8, 2001
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CONSUMER WAS TRAVELING ABOUT 55-60MPH WITH HER 4 YEAR OLD CHILD AND LOST POWER STEERING AND COOLING FAN. CONSUMER HAD TO USE ALL WEIGHT TO GET VEHICLE OFF HIGHWAY. PROBLEM WAS IDLER PULLEY BROKE. MECHANIC CALLED IT ALTERNATOR BRACKET IDLER PART #53008443. CHRYLSER DIDN'T SEEM TO BE CONCERNED, ONLY SAID THEY COULDN'T COVER IT, OUT OF WARRANTY. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742051March 7, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882351March 7, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
AFTER APPLYING BRAKES VEHICLE STUDDERS, AND COASTS, DOES NOT COME TO A COMPLETE STOP, THIS OCCURS EVERY ONE OR TWO DAYS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee