Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#743649April 6, 2001
POWER TRAIN:AXLE ASSEMBLY
HOW CAN A REAR END GO OUT IN LESS THAN 3 YEARS, SOMETHING IS NOT RIGHT?!?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885233April 6, 2001
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHILE VEHICLE WAS BEING DRIVEN DRIVER'S DOOR OPENED, CAUSING DRIVER TO NEARLY FALL FROM VEHICLE DUE TO INSUFFICIENT WELDING. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743555April 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION PROBLEM MAY HAVE EXISTED WHEN WE PURCHASED CAR. BUT BEING THAT IT WAS NEW TO US, WE DID NOT KNOW THE DIFFERENCE BETWEEN A GOOD OR BAD TRANSMISSION. I DID AT FIRST SAY SOMETHING TO THE DEALERSHIP ABOUT THE TRANSMISSION, BUT THEY SAID IT WAS FINE THAT THIS IS HOW IT NORMALLY IS. BUT THE SAME ISSUE THAT I HAVE FELT SINCE DAY NUMBER ONE OF OUR PURCHASE IS EXACTLY WHAT IS WRONG WITH IT TODAY. I HAVE ALSO FOUND OUT FROM SEVERAL DIFFERENT TRANSMISSION SPECIALISTS THAT CHRYLSER JEEPS HAVE AN INHERENT PROBLEM WITH THEIR TRANSMISSIONS. THEY ALL FAIL FOR THE SAME EXACT REASONS. IT IS APPARENTLY AN INHERENT DEFECT IN THE TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885157April 5, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PREMATURE WEAR OF BRAKE ROTORS. ROTORS HAVE WARPED DUE TO HEAT. DEALER HAS REPLACED ROTORS TWICE, AND THE PROBLEM REOCCURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885169April 5, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS WERE EXPERIENCING EXCESSIVE WEAR. ROTORS WERE REPLACED AT 12,000 MILES AND AT 28,000 MILES. *AK CONSUMER STATES CHRYSLER AGREED TO PAY 1/2 OF THE REPAIRS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885177April 5, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE VEHICLE WOULD NOT START DUE TO FUEL PUMP FAILURE. THE FUEL TANK WAS ALSO DETERIORATING BECAUSE IT WAS MADE OF PLASTIC. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560647April 4, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKE ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136, THE CONSUMER REQUESTED REIMBURSEMENT BUT WAS DENIED BECAUSE THE REPAIR ORDER DID NOT SHOW A SEPARATION OF THE ROTOR FROM THE HUB. NLM (SEE ODI #738156 FOR ADDITIONAL COMPLANT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743537April 4, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
I HAD TO HAVE THE BRAKES AND ROTORS REPLACED BEFORE 12,000 MILES, UNDER WARRANTY. THE ROTORS FLAT SPOTTED AGAIN AT 16,635 MILES, SO THE DEALER SUGGESTED TO HAVE THEM TURNED, BOTH FRONT AND REAR @ $225.16. THEY ALSO TOLD ME THAT THIS IS A VERY COMMON THING TO HAVE DONE. I HAD TO RETURN TO THE DEALER TO HAVE NEW BRAKES AND ROTORS FOR THE FRONT AND REAR AGAIN ON 3/22/01 WITH ONLY 24366 MILES, WHICH WAS A COST OF $662.17 TO ME. THEY AGAIN SAID THAT THIS IS A VERY COMMON THING TO HAVE TO DO. I ALSO CALLED THE CUSTOMER SERVICE AT CHRYSLER AND THE DISTRICT REP. WOULD NOT GIVE ME ANY ASSISTANCE FOR THE COST OF THE REPAIRS. SO I REQUESTED THAT MY COMPLAINT BE FILED WITH THE REGIONAL CUSTOMER RELATIONS MGR. WHICH WAS ON 3/22/01 AND I STILL HAVE NOT RECEIVED A REPLY. I RECENTLY READ A REPORT CONCERNING CHRONIC PROBLEM VEHICLES IN WHICH CHRYSLER HAD TO BUY BACK. UNLESS I AM VERY STUPID HAVING TO HAVE MY BRAKES AND ROTORS REPLACED EVERY 6,000 TO 8,000 MILES FALLS INTO THE CHRONIC PROBLEM LIST. I PAID $30,000.00 FOR A VEHICLE WHICH I THOUGHT WOULD LAST ME FOR AT LEAST 10 -15 YEARS. APPARENTLY THEY DO NOT MAKE VEHICLES TO LAST THAT LONG ANY MORE. I HAVE NOT BEEN NOTIFIED OF A RECALL AND WHEN I TALKED WITH CUSTOMER SERVICE AT CHRYSLER I WAS TOLD THAT THERE HAD NOT BEEN A RECALL ON MY VEHICLE. I DO NOT FEEL SAFE DRIVING IT ANY MORE. I ESPICALLY WILL NOT ALLOW ANY PASSENGERS. I AM ALSO AFRAID OF HAVING TOTAL BRAKE FAILURE AND HAVE A SERIOUS ACCIDENT. I HOPE THAT I CAN GET SOMETHING DONE ABOUT THIS PROBLEM WHICH I FEEL CAN HAVE SERIOUS DAMAGES IF I HAVE TOTAL BRAKE FAILURE WHICH I'VE BEEN TOLD CAN HAPPEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885041April 4, 2001
ENGINE AND ENGINE COOLING:ENGINE
IDLE PULLEY IN ENGINE BROKE AND DISCONNECTED FROM ENGINE WHILE VEHICLE WAS IN PARK. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743458April 3, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT ROTORS WARPED AND CAR VIBRATES BADLY WHEN BRAKING ON FREEWAY. FRONT ROTORS RESURFACED @ 11,117 MILES, FRONT ROTORS AND PADS REPLACED @ 20,126 MILES, AND FRONT ROTORS REPLACED @ 32,314 MILES. CAR SHAKES DANGEROUSLY WHEN COMING TO A STOP OFF FREEWAY OR SPEEDS OF AROUND 40+ MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884956April 3, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE TRAVELING AND WHEN DEPRESSING BRAKES THERE WAS VIBRATION. HAD VEHICLE SERVICED, AND MECHANIC INDICATED THAT BRAKE ROTOR HUB WAS RUSTED. *AK THE 1994-1995 MODELS HAD BEEN RECALLED FOR THE SAME FACTORY DEFECT, AND THE CONSUMER STATES THAT THIS VEHICLE SHOULD BE NO EXCEPTION. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884983April 3, 2001
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE IS A 15 INCH TIRE, WHEN NORMAL USED TIRES ARE 16INCH, IT STATES IN OWNERS MANUAL THAT A SMALLER TIRE SHOULD NOT BE USED. DEALERSHIP CONTINUES TO PROVIDE CONSUMER WITH A 15 INCH TIRE. *AK RECALL 98V006 WAS RECEIVED BY CONSUMER WHO TOOK VEHICLE TO DEALER FOR REPAIRS, DEALER STATED RECALL WORK WAS COMPLETE, HOWEVER IN THE FALL OF 2000, CONSUMER WAS ATTEMPTING TO USE SPARE AND NOTICED THAT IT WAS STILL A 15 INCH TIRE, CONSUMER CONTACTED ANOTHER DEALER WHO AGAIN INSTALLED THE WRONG 15 INCH RECALL KIT, NOW CHRYSLER HAS DECIDED INSTEAD TO CERTIFY THE 15 INCH SPARE FOR THE CHEROKEE SPORT TWO WHEEL DRIVE AS A SAFE SPARE FOR THIS VEHICLE, CONSUMER BELIEVES THIS IS STILL UNSAFE AND EVEN THE OWNER'S MANUAL STATES THAT IF ALL TIRES ARE NOT OF THE SAME SIZE AND TYPE, UNPREDICTABLE HANDLING MAY RESULT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743414April 2, 2001
AIR BAGS:FRONTAL
DESPITE $7500 IN DAMAGE, THE COLLISION FAILED TO DEPLOY ANY OF THE AIRBAGS. THE MANUFACTURER WAS INFORMED BUT CHRYSLER CUSTOMER SERVICE EMPLOYEE WAS NOT INTERESTED IN TAKING DOWN THE INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#743418April 2, 2001
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS IDLING IN DRIVEWAY. STRAPPED CHILD IN CARSEAT , GOT IN, PUT OUR SEAT BELTS ON, PUT FOOT ON BRAKE AND CAR FROM PARK TO REVERSE. CAR ACCELERATED AT HIGH RATE OF SPEED FORWARD WITH FOOT ON BRAKE THE WHOLE TIME. FOOT NEVER TOUCHED THE GAS. CAR RAN INTO A ROCK WALL CONTINUING TO ACCELERATE, WENT UP THE WALL AND ALMOST ROLLED COMMING TO REST HALF ON HALF OFF THE WALL.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#884787April 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER HAS HAD TO REPLACE ROTORS EVERY 7,000 MILES DUE TO THE WARPING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743377April 1, 2001
SEATS
SEAT IS LOOSE AND ROCKS, TAKEN TO DEALER ONCE FOR REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743352March 31, 2001
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE TIRE PROVIDED FOR THE SPARE TIRE RECALL IS NOT THE RECOMENDED TIRE SIZE FOR THE VEHICLE. THE OWNERS MANUAL SAYS ONLY THE FACTORY SPECIFIED TIRE CAN GO ON AN ALL TIME FOUR WHEEL DRIVE VEHICLE. HOWEVER JEEP STILL PROVIDED A DIFFERENT TIRE SIZE. IN ADDITION WITH THE LARGER SPARE INSIDE THE REAR COMPARTMENT, YOU CAN NO LONGER USE THE SAFETY NETTING OR THE PRIVACY COVER BECAUSE THE TIRE IS LARGER THAN THE ORIGINAL SPARE. THE SAFETY NETTING IS VERY IMPORTANT IN A CRASH TO KEEP OBJECTS FROM HITTING OCCUPANTS INSIDE. YOU CAN NOW NO LONGER USE THE NETTING. THE MANUFACTURER NEEDS TO PROVIDE THE CORRECT SPARE!!!*AK (TIRESIZE: 245/75-16)( DOT NUMBER: TIRE SIZE: 245/75-16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743353March 31, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
AT 27,700 MILES I WAS TOLD THE ROTORS WERE WARPED AND NEEDED NEW FRONT BRAKES. I HAVE NEVER OWNED A CAR THAT NEEDED BRAKES THAT SOON ... EVER! I WAS JUST TOLD THAT AT 45,704 MILES, THE ROTORS ARE AGAIN WARPED AND I NEED NEW FRONT BRAKES. WHY? CHRYSLER HAS OFFERED A NEW SET OF ROTORS, BUT NO ASSURANCE THEY WILL LAST LONGER THAN THE 18,000 MILES THE LAST SET LASTED. "OFF THE RECORD" AND EMPLOYEE TOLD ME THE BRAKES ON THE GRAND CHEROKEE ARE NOT ADEQUATELY COOLED. I HAVE 3 OTHER VEHICLES WITH 80,000 + MILES ON THEM & ONLY ONE HAS HAD REPLACEMENT BRAKES AT 82,000 MILES. THE SEAT BACK "JUMPS" BACK A COG OR SO ON OCCASION. THE DEALER CANT' EVEN GIVE ME AN ESTIMATE AS IT IS VERY EXPENSIVE AND INVOLVES REBUILDING THE DRIVERS SEAT! I THINK CHRYSLER SHOULD FIX IT AS IT WAS OBVIOUSLY DEFECTIVE IN THE FIRST PLACE. NEVER HAD A CAR DO THIS EITHER. KINDA HARD TO DRIVE WHEN LAYING ON ONE'S BACK!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560599March 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKE ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136 RESULTING IN WARPAGE AND EXCESSIVE VIBRATION WHILE DRIVING, THE CONSUMER REQUESTED REIMBURSEMENT BUT HAS NOT RECIEVED A RESPONSE YET. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743289March 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FIRST REPORT MAY HAVE STATED SOME OTHER BRAKE COMPONENT...IF I DIDN'T KNOW THE EXACT PART WHEN REPORTING THE FAILURE....SECOND REPORT DID STATE ROTORS, THIS IS THE 3RD REPORT OF FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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