Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11568487January 29, 2024
ENGINE
Findings from Rick Case Hyundai Service Department in Duluth Ga: Intake sprocket came apart. Bolts sheared off causing metal to go through the engine, with sprockets rubbing on timing cover. Recommendation from Rick Case Hyundai service department to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568316January 28, 2024
ENGINE, POWER TRAIN
On [XXX], I was driving southbound on the highway near Elizabeth City, NC when all of a sudden, my vehicle decelerated from 65 mph to 20 mph (limp mode) with no warning except for the sudden onset of a knocking noise in the engine compartment and the check engine light coming on immediately before entering limp mode. I was in the passing lane and thankfully was able to safely make it to the shoulder of the road. I had the vehicle towed to an independent engine and transmission shop where I was informed that the timing chain had caused severe damage to the engine, including metal shavings in the fluids. I had just had an oil change 3 days prior and am the second owner of the vehicle. It only has approximately 78,500 miles on it and I have only owned it for three months. I have insured that all maintenance was up to date and verified with the dealer that it had been maintained per the maintenance schedule prior to me purchasing it. The engine seems to be a constant and known problem for 2017 Hyundai Santa Fe’s with the 3.3L engines, and it truly needs to be addressed before someone is seriously injured or, worse yet, killed from not being able to safely make it to the shoulder of a road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568330January 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Burning smell and smoke. No oil leak. Car will not start. I do not have another vehicle to use. I have 2 young children
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568347January 28, 2024
ENGINE
Total engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568166January 27, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking system engaged (the red warning flashed on the dashboard and tone beeped) while I while driving on the highway at 65 mph, in clear weather conditions. This engagement caused the steering wheel to jerk violently left and right, almost causing the car to fishtail on the highway. There was a concrete barrier next to the lane I was driving in, and this was a very dangerous situation. Luckily, there was no car in the lane next to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568218January 27, 2024
ENGINE
Engine seized while driving down the highway. No warning, check engine, etc. indicators preceded the incident. Vehicle has <80,000 miles on the engine. I am the original owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567951January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2013 Hyundai Santa. The contact received notification of NHTSA Campaign Number 23V651000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated while driving at 72 MPH, there was a strong smell coming from the vehicle. The contact pulled over but did not see anything and continued driving. No warning lights illuminated. However, the smell became stronger so the contact drove the vehicle to a soccer field where there were no other vehicles to leave and return with a mechanic. As the contact walked away, while the vehicle was parked, a passerby informed the contact the vehicle was on fire. Per the contact, smoke, and flames were coming from underneath the vehicle. No one was injured during the fire and the vehicle was destroyed. The vehicle was towed to CoPart. The fire department was notified and extinguished the fire. A fire department and police report was filed. The manufacturer was made aware of the failure however stated there was no fix. The approximate failure mileage was 145,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11567859January 25, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
My 2009 Santa Fe's paint is peeling in large portions. It started on the driver's side door right below the window and has continued to crack and bubble all the way down the door. There has been no safety issues as of yet, but it will be a safety issue if I am driving and pieces or chunks of the paint fly off. If pieces or chunks fly off and land on my or another driver's windshield and blocks the ability of our vision it could be very dangerous and potentially cause an accident. I am not talking about little chips of paint here and there, I am talking about large size chunks. I know that I am not the only person who is having this issue, there are hundreds of people having this same issue and why there has not been a recall for this yet is blowing my mind. What is Hyundai waiting for a accident, a fatality? This is something that they need to make right, we work hard and when we purchase a vehicle for a lot of money and we take care of it so it will last us a long time and then the paint starts peeling all over the place and makes it look horrible not to mention it will begin to rust, how does Hyundai not feel obligated to fix it and make it right?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567919January 25, 2024
ENGINE
Engine seized at 116000 miles on one of the busiest roads in town in below zero weather. I was nearly hit by an suv and also an Oversized Load Semi. I'm so thankful the towing guys showed up within the hour. There was no warning when this happend, no check engine light or oil light on. Two days before, on the last time it had beenbdriven I walked out to find it had started on it's own. It was Friday night, so I wasn't sure what to do yet. The vehicle was making a cl8cking sound durimg accelation on the Sunday morning the seize occurred, so I made plans to call the mechanic first thing Monday morning. It seized before I had the chance. I just lost all power to accelerate and had to pull over. The car took several minutes and many attempts to even turn off. Then never restarted again. I had thought a belt had broken, but our mechanic informed us the engine seized. Please investigate these 3.3 litre engines, they need to be recalled. We refuse to make this some other families problem, or to pay Hyundai one dime more of our money, or waste our time, energy or emotions on diagnostics and fighting them. We could not trade it in, so we lost the trade in value and had to finance our next vehicle. We are arranging this Hyundai to just be sold to a salvage yard for parts. It is otherwise useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567564January 24, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Hyundai Santa Fe. The contact stated that upon his wife starting the vehicle, she observed heavy smoke coming from the exhaust. The contact stated that his wife heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion had damaged the head gasket, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567671January 24, 2024
ENGINE, SERVICE BRAKES
My 2015 Santa Fe Limited with 44,000 miles developed a knocking sound coming from the engine. No lights appeared on the dashboard, no low oil pressure warning, etc. I was able to drive it to my local dealership, but the brakes were very jerky and the car shut off when I pulled into the parking lot. I was told I needed a new engine, but was denied Hyundai paying for it because the 5 years/100,000 mile warranty had expired. I called corporate and pointed out many instances of excess oil consumption, recalls, and extended warranties due to engines. I was told that my engine didn’t qualify and I would have to pay to have it fixed. I was also given a phone number for a class action lawsuit because Hyundai knows of these kinds of engine problems on my make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567301January 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567373January 23, 2024
ENGINE
My engine randomly and failed one evening that we were driving. It made an Odd sound as we were driving 35 mph down a hill and it just shut off completely. After taking it to the dealership we bought it from we were told the engine needed replaced. We still owe $14,000 on this car and it only had 71,000 miles on it. There were no indications that this was going to happen, no warning signs or signals. This vehicle was maintained regularly and very well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566979January 22, 2024
ENGINE
I own a 2017 Hyundai Santa Fe and have noticed excessive oil consumption in between regularly, scheduled oil changes with my personal mechanic for the past 8-9 months. At NO TIME did any error or sensor codes or warning lights come on. At one point, it was down 5 qts of oil! I reached out to my local dealership for an oil consumption test, but they were booked out and I was told to watch it. The service rep indicated since I had an extended warranty, the powertrain is good for up to 100,000 miles. On Nov. 24, 2023, without any warning sensors going off, the engine suddenly went into limp mode - no acceleration from 70 mph to approx. 45 mph on Hwy. 5. We immediately exited and when we restarted the engine, the check engine light came on. We immediately called AAA to tow our car home 90 miles. Our mechanic confirmed from the error code that Master Cylinder #2 had loss of compression. The engine only had 74,400+ miles and the oil was low again, despite having it full when we left for our trip. We had a scheduled appt. with the local dealership for Dec. 18th, but were able to tow it in on Dec. 7th. Hyundai Corp had agreed to pay for the full diagnostic fee, however, when they inspected it, they too got the error code for loss of compression and that the car needed a longblock replacement. Hyundai Corp denied it on Dec. 7th. All recalls have been performed. I tried calling Corp for assistance and my case was escalated but they again denied any help due to no warranty. The dealership offered $2,500 trade-in value, however, I feel that this amount was low-balled and they claimed it would cost them $15,000 for it to be re-sellable to replace the engine and a laundry list of other items that needed replacement (i.e. battery, hoses, etc.). We immediately went to claim my vehicle from the dealership and have it parked in my driveway awaiting results of a BBB claim The vehicle is currently parked in my driveway and is inoperable. The value has decreased
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566846January 21, 2024
VEHICLE SPEED CONTROL
Check engine light came on and was blinking. Had to get it towed. There is an engine recall on my vehicle. Full diagnostics test was run showing faulty engine due to the engine recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566854January 21, 2024
ENGINE
Like many others, my 2017 V6 Santa Fe is afflicted with the excess oil consumption flaw, and has sustained damage beyond repair. Same as others, NO warning whatsoever, no check engine or oil light came on. After noticing a clicking/rattling noise when accelerating, took to my mechanic. Four of the six quarts of oil that was supposed to be in the engine had burned and consumed internally. At 124,000 miles so beyond warranty, and even though I contacted Hyundai they of course said no guarantee there would be any coverage or compensation, despite many others having the same issue. I'm grateful mine did not leave me stranded on the highway... Hyundai MUST BE HELD ACCOUNTABLE for such a known and widespread flaw. Why no recall??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566683January 20, 2024
SUSPENSION
At any speed period, if i hit a pothole or those little ripple things on side of the country county roads, any of them causes my vehicle to jerk and makes a a sound like the entire right front end is going to fall apart at any moment and it either jerks my vehicle off the road on the right side or it either jerks the vehicle into the opposite lane towards on coming traffic. My truck has caused me to go completely off of the highway into the grass to avoid a collision...and anytime I hit the most tiniest of bumps it sounds Like the entire right side suspension is going to fall completely off and at high speeds it shakes uncontrollably...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566690January 20, 2024
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We noticed that we had our airbag light was on in our dashboard along with that we also notice that the buttons and horn did not work in to the steering wheel. When we took the car to get checked by the Hyundai dealership in Lakewood. We were told that the clock spring was the cause of this problem to the airbag, horn, and the buttons not working. They told us that this clock spring part it was broken and it needed to be replaced. Our concern is the number one safety which making sure that all of the airbag and horn to be working. When this was communicated to the dealership person he response was that he could not say anything much about other then him saying that it was not under warranty and it was due to the mile of the car. Which I the moment we told them we totally understand about warranty and miles to the car but the safety of someone should not be put at risk just because of one part that connects all of this things. To us this is safety concern due to the airbag and horn not working. We are not sure by us reporting this would be something can be considered for a recall or be done about without costing any money to those who own a vehicle like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566724January 20, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566535January 19, 2024
POWER TRAIN
Loss of power from gas engine at speed car failed over to electric motor at 70 mph on highway unexpectedly and car did not have enough power to maintain speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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