Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11415353May 5, 2021
AIR BAGS
I WAS IN A MAJOR CAR ACCIDENT AND THE CAR THAT HIT ME WAS TRAVELING ABOUT 60 MPH HIT ME IN THE REAR AND THE AIR BAG NEVER DEPLOYED, THIS IS VERY CONCERNING AND SHOULD BE LOOKED AT. I WAS STOPPED AT A RED LIGHT WHEN I GOT HIT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11414911May 3, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO HYUNDAI OF NORTH CHARLESTON (8485 RIVERS AVE, NORTH CHARLESTON, SC 29406) WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO BE REPLACED. THE CONTACT ALSO STATED THAT METAL SHAVINGS WERE FOUND IN THE OIL PAN. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND AGREED TO PAY A PARTIAL AMOUNT FOR THE ENGINE REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 74,374.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414923May 3, 2021
VISIBILITY/WIPER
WAS JUST WASHING THE CAR IN MY DRIVEWAY AND AS I SPRAYED THE WINDSHIELD TO FIRST RINSE THE POLLEN OFF, THE WINDSHIELD CRACKED FROM BOTTOM TO TOP. NO EVIDENCE OF ANY CHIPS OR CRACKS PRIOR TO THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415031May 3, 2021
ENGINE
VEHICLE BEGAN BURNING THROUGH 3-4 QUARTZ OF OIL EVERY 1,000 MILES AFTER VEHICLE GOT CLOSE TO 75K MILES. WHEN THE ISSUE FIRST BEGAN, THE CAUSE WAS UNKNOWN. AFTER RUNNING MULTIPLE OIL CONSUMPTION TESTS, IT IS NOW BELIEVED TO BE AN ENGINE DEFICIENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415063May 3, 2021
ENGINE
ENGINE LIGHT CAME ON, ENGINE STARTED TO MAKE A RATTLING SOUND. THE SOUND GOT WORSE WHEN ACCELERATING ESPECIALLY IF I WAS ATTEMPTING TO GO UP A HILL.I TRIED TO MAKE IT TO A MECHANIC, BUT THE ENGINE DIED ON THE WAY WHILE ATTEMPTING TO MAKE IT UP A BIG HILL AND WOULD NOT RESTART. I HAD IT TOWED TO A SHOP, THEY SAID THERE WAS NO OIL IN THE CAR DESPITE THE FACT THAT WE ALWAYS HAD OUR OIL CHANGED REGULARLY. THERE WAS NO SIGN OF A LEAK. THEY HAD TO PUT THREE QUARTS IN IT JUST FOR ANYTHING TO SHOW ON THE DIPSTICK. THE SHOP THAT I TOOK IT TO DID NOT DO ENGINE REPAIR AND RECOMMENDED THAT I HAD IT TAKEN SOME PLACE TO HAVE THE ENGINE REBUILT. THEIR THEORY WAS IS THAT SOMETHING BLEW AND THAT THE OIL WAS BEING BURNED UP. IT HAPPENED SO FAST. ONE DAY I HAD A DEPENDABLE CARE THAT I LOVED. THE NEXT IT NEEDED IT'S ENGINE REPLACED. HOWEVER, I KNEW I COULD NOT AFFORD TO PAY FOR AN ENGINE TO BE REBUILT OR REPLACED. SO, I HAD TO JUST HAVE MY CAR TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414600April 30, 2021
ENGINE, WHEELS, UNKNOWN OR OTHER
YA HE LLEVADO 4 O 5 VECES MI CARRO AL DEALER,EL LADO DE DRIVING CUANDO YO ENTRO A CIERTO DRIVE WAY HACE UN SONIDO EXTRAO AL IGUAL SI ME PARKEO EN RIVERSA Y TENGO QUE MOVER EL QUIA PARA LA DERECHA TAMBIEN, 4/21/2021 ME HICIERON UN TRABAJO Y DESDE ESA FECHA EL MOTOR ESTA TENIENDO UN SONIDO EXTRAO Y LA REBOLUCIONES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414405April 29, 2021
ENGINE
I GOT MY ENGINE REPAIRED, BUT THE TEST DRIVE SHOWED A SENSOR FOR THE OIL VALVE? THING. HYUNDAI WAS SUPPOSED TO OVERNIGHT IT AS OF FRIDAY 4/23. MY CAR IS STILL NOT DONE. I AM NOT COMPLAINNG ABOUT THE DEALERSHIP, BUT THE PART AND HOW THEY TAKE SO LONG. MY CAR HAS BEEN IN THE SHOP SINCE 3/20/2021. I HAVE HAD NO CAR SINCE THEN. I AM IN SALES AND A SINGLE MOM. I HAVE BEEN USING MY BOYFRIEND'S TRUCK, BUT I CANT DO THAT FOREVER. CAN YOU PLEASE LOOK INTO WHY HYUNDAI ISNT QUICK WITH DELIVERING PARTS? IM BEYOND FRUSTRATED. HYUNDAI MOTOR COMPANY WILL NEVER BE A COMPANY I PURCHASE FROM EVER AGAIN. THANK YOU FOR YOUR HELP. [XXX] [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414455April 29, 2021
ENGINE
MECHANIC SHOP CUSTOMER PRESENTS WITH COMPLAINT OF OIL LEAK AND NO SERPENTINE BELT. IINITIAL DIAGNOSIS. CAMSHAFT SEAL AND SERPENTINE BELT UPON OPENING UP FOUND EXTENSIVE DAMAGE TO TIMING AND HEADS. DAMAGE TO CAMSHAFT, ROCKER ARMS APPEAR TO BE BURNT FROM NO LUBRICANT. APPEARS TO BE BLUNT FORCE TRAUMA THAT CAUSED BROKEN PARTS. UNLESS WE OPEN UP THE ENGINE THERE IS NO WAY TO DETERMINE THE EXTENT OF DAMAGE TO THE INTERNAL ENGINE PARTS. THE RECALLS DEMONSTRATE OVER 129,000 ENGINES RECALLED FOR HYUNDAI AND THIS APPEARS TO BE CAUSED BY ENGINE DEFECTS. PICS CRANKSHAFT SEAL INSIDE ENGINE PIECE OF SERPENTINE BELT INSIDE ENGINE ROCKER ARM BEARING DAMAGE ROCKER ARM SERPENTINE DAMAGE EMAIL MORE PICS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414241April 28, 2021
ENGINE
THE IDLE DOWN FEATURE STOPPED WORKING SEVERAL MONTHS AGO. NO CHANGE IN HOW THE ENGINE RUNS WHEN WE GET TO A STOP SIGN OR TRAFFIC LIGHT. WHEN WE CALLED THE DEALERSHIP MAYBE IN FEBRUARY, THEY SAID THEY HADN'T SEEN THE PROBLEM YET. MY WIFE FOUND AN ARTICLE ABOUT THE PROBLEM AND IT SAID THAT SEVERAL CARS HAD CAUGHT FIRE OR STALLED IN TRAFFIC. TAKING IT TO THE DEALER ON 5/4/2021. THE REAR POWER GATE ALSO HAS STARTED MALFUNCTIONING. NOT SURE IF THEY ARE RELATED AS OF YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414251April 28, 2021
ENGINE
CAR STARTED TO WHINE WHEN STARTED, THEN I WAS AT ABOUT 30 MPH IT MADE A HIGH PING NOISE LIKE SOMETHING FELL OUT AND THE CAR SHUT OFF, NEVER STARTED AGAIN, MECHANIC SAID ENGINE BLOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414299April 28, 2021
ENGINE, UNKNOWN OR OTHER
PURCHASED 4/9/2020. HAD TO BUY BATTERY WITHIN 1 MONTH. THEN REBUILT ENGINE HAD TO BE INSTALLED AND NOW I AM HAVING TO PUT 1 QUART OF OIL IN THE VEHICLE DAILY DUE TO OIL LEAKING UNDER VEHICLE CONSTANTLY WHICH I HAVE HAD TO DO FOR 1 FULL WEEK UNTIL TOMORROW WHEN DEALERSHIP AGREED TO SERVICE VEHICLE AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414152April 27, 2021
ENGINE
CAR WAS STATIONARY AND WOULD NOT START, TOWED TO DEALER AND DEALER EXPLAINED ENGINE WAS BLOWN. I SEARCHED GOOGLE FOR RECALLS AND MANY HYUNDAI SANTA FE'S BETWEEN 2013-2019 HAD RECALLS, ALTHOUGH THEY WERE SPORTS MODEL AND OURS IS NOT A SPORTS MODEL, WE BELIEVE THAT THERE WOULD BE OTHER SANTA FE NON-SPORTS MODEL WITH SAME ISSUE. HYUNDAI INFORMED US THAT IT WOULD COST $18000 FOR A NEW ENGINE, THEY WOULD COVER HALF THE COST, WE PURCHASED THE CAR FOR AROUND $21000 - THIS IS RIDICULOUS AND TAKING ADVANTAGE OF CONSUMERS. I AM WAITING FOR PAPER WORK FROM HYUNDAI WITH REPORT BUT THERE IS NO WAY I CAN PAY $9000 TO GET A NEW ENGINE. ANY ASSISTANCE ON THIS GAUGING AND POSSIBLE ISSUE THAT OTHERS HAVE ENCOUNTERED WOULD BE APPRECIATED. I DO NOT THINK THEY ARE BEING HONEST. WE ALSO BROUGHT THE CAR IN PRIOR TO 100000 MILE WARRANTY EXPIRED WITH 'CHECK ENGINE' LIGHT ON, THEY DIAGNOSE SOME SMALL MAINTENANCE HAS TO BE PERFORMED AND WE PAYED FOR THAT, WE DROVE IT HOME AND A FEW DAYS LATER 'CHECK ENGINE' LIGHT RE-APPEARED, BROUGHT IT BACK AND THEY SAID NOTHING WAS WRONG. ATTACHED ARE INVOICES FOR ABOVE REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413581April 23, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
FIRST WE HEARD WHAT WE THOUGHT WAS MAKING A BELT LOOSE DRIVING DOWN THE ROAD IN OUR LOCAL AREA OF DENVER, THEN SUDDENLY ACCELERATION WAS NOT HAPPENING. GIVING IT GAS AND NOTHING. CHECK ENGINE LIGHT CAME ON. MADE IT HOME, THANK GOODNESS AS ACCELERATION WAS INTERMITTENT( AND NOTHING OVER 25MPH) BUT IMMEDIATELY HAD IT TOWED TO MECHANIC. MECHANIC FIXED ONE SENSOR AND MORE PROBLEMS AROSE. HE FELT IT SHOULD BE A WARRANTY ITEM BUT SURPRISINGLY ITS NOT. NOW HE THINKS THE RESOLVE WILL BE IN THE FORM OF REPLACING THE ENGINE AS HE'S RUN EVERY OTHER DIAGNOSTIC TEST HE COULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413584April 23, 2021
POWER TRAIN
MY VEHICLE WAS IN THE SHOP REPAIRING A BLOWN ENGINE, WHICH FELL UNDER RECALL 162. WHEN THE VEHICLE WAS TAKEN IN FOR REPAIR, THE ONLY INOPERABLE AND/OR PROBABLE ISSUE WAS THE ENGINE. WHILE BEING REPAIRED, THE DEALERSHIP STATED THAT RUST ON THE INPUT SPLINES BECAME LOOSE AND UPON RETURN TO ME, THE VEHICLE WOULD NEED A NEW TRANSMISSION. IF THE TRANSMISSION IS NOT REPLACED, THE VEHICLE WILL NO LONGER HAVE AWD. RESEARCH ON YOUR WEBSITE SHOWS THAT RECALLS 112 (RELATED TO POWER TRAIN | CAMPAIGN #13V355000) AND 102 (RELATED TO SPLINES | NHTSA #11V261000), AS WELL AS CAMPAIGN #947 (RELATED TO RUST) ARE ALL RELATED TO THIS ISSUE. HOWEVER, ACCORDING TO MY VIN, THESE CAMPAIGNS/RECALLS ARE NOT INCLUDED. I AM SUBMITTING THIS REQUEST TO ASK THAT MY VEHICLE CONSIDER BEING INCLUDED IN THESE RECALLS/CAMPAIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413590April 23, 2021
ENGINE
RIDING ON A 6 LANE VERY BUSY HIGHWAY WHEN ENGINE ON MY 2012 HYUNDAI SANTA FE JUST QUIT. ONLY VERY LUCKY WE WERE ABLE TO MOVE OVER TO THE RIGHT LANE. CARS WERE FLYING PAST, AND RIGHT LANE TRAFFIC HAD TO STOP TO KEEP FROM REAR ENDING US. I CALLED POLICE DEPT TO SEND A CAR WITH BLUE LIGHT TO HELP KEEP US FROM BEING HIT. ALSO CALLED TOW TRUCK TO MOVE US TO DEALERSHIP. RECEIVED A LETTER FROM HYUNDAI CORP. STATING MY CAR WAS IN THE RECALL FOR BEARING DAMAGE. INFORMED THE HYUNDAI DEALERSHIP, MODERN HYUNDAI OF CONCORD ,N.C. OF RECEIVING THIS LETTER. THAT WAS (10 )WEEKS AGO. STILL WAITING ON MODERN HYUNDAI TO SERVICE MY CAR. THEY KEEP TELLING ME THE CORP OFFICE IS REQUESTING MOR E PHOTOS OF THE DAMAGE. BEEN HEARING THAT SAME LINE FOR OVER 3 WEEKS NOW. JUST KEEP GIVING US THE RUNAROUND. THEY SHOULD HAVE ENOUGH PICTURES TO MAKE A MOVIE BY NOW. THIS HAS BEEN THE MOST SCARIEST SITUATION, AND THE MOST DISPARAGING I HAVE EVER DEALT WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413615April 23, 2021
ENGINE
I PULLED OUT IN MY VEHICLE FROM A CROSS-STREET ONTO A BUSY MAIN HIGHWAY AND AFTER ABOUT 15 OR 20 YARDS, THE CAR ENGINE SUDDENLY SHUT DOWN WITHOUT ANY PREVIOUS WARNING OR SIGNS. I TOWED TO HYUNDAI DEALER SERVICE DEPARTMENT AND DESCRIBED WHAT HAPPENED. ONLY KNOWING THE MODEL AND YEAR, THEY INDICATED THAT IT WAS LIKELY CAUSED BY THE SAME ISSUE AS DOZENS OF VEHICLES THEY HAD ON THE LOT OR ALREADY FIXED. THIS IS A SEVERE SAFETY ISSUE KNOWN BY HYUNDAI, THE GOVERNMENT (VIA EXISTING CLASS ACTION LAWSUIT SETTLEMENT), YET THE OWNERS OF THESE VEHICLES HAVE NOT BEEN NOTIFIED OR PROVIDED A SAFETY RECALL. I WAS AT GREAT RISK STALLED IN THE MIDDLE OF A BUSY HIGHWAY UNTIL A SHERIFF DEPUTY PASSING BY ASSISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413155April 21, 2021
ENGINE
LET ME SAY MY HYUNDAI SANTA FE LIMITED ULTIMATE 3.3L AWD IS A VERY GOOD AND RELIABLE VEHICLE NEVER HAD ANY ISSUES OR PROBLEMS. ALWAYS KEPT IT MAINTAINED. WELL ABOUT A MONTH AGO I HAPPEN TO START MY HYUNDAI WITH THE DOOR OPEN AND I HEARD A SOUND JUST FOR A FEW SECONDS. THE SOUND OF A ENGINE LOW ON OIL WHAT COULD NOT BELIEVE IT, IT CAN'T BE. SO I CHECKED IT AND SURE ENOUGH IT NEEDED OIL, DUMBFOUNDED NO OIL PUDDLES ANYWHERE ON THE GROUND I WAS KINDA IN SHOCK THIS HAS NEVER HAPPENED DIDN'T NEED TO WORRY ABOUT THAT ITS NEVER LEAKED OIL AND NONE OF THE GENTLEMEN THAT CHANGES THE OIL NEVER SAID ANYTHING OIL ABOUT THE OIL BEING LOW OR OIL ON THE ENGINE. SO I FOUND OUT WHAT KINDA OF OIL IT TOOK AND PUT ABOUT 3 1/2 QUARTERS. OK ALL BETTER BUT STILL WONDERING HOW THAT HAPPEND JUST RECENTLY HAD THE OIL CHANGED. WELL THE NEXT MORNING I HAD TO DRIVE TO SAN DIEGO FROM LONG BEACH CHECKED OIL OK NO PROBLEM ALL GOOD. SO IM ON THE FREEWAY DRIVING THROU OCEANSIDE CAMP PENDLETON AND WAS GETTING HUNGRY SO THE FIRST EXIT AFTER DRIVING THROUGH OCEANSIDE I WAS GOING TO STOP AND GET SOMETHING MIND YOU NO LIGHTS NO SMELLS NO SMOKE. SO I STARTED TO EXIT STILL EVERYTHING JUST FINE AND WHEN I SLOWED DOWN COMING TO THE LIGHT THE ENGINE STALLED AGAIN NO SMOKE NO LIGHTS NO SMELLS. I WAS VERY SUPRISED I TRIED TO START IT AND NOTHING TRIED AGAIN AND NOTHING. SO I CALLED AAA THEY LOOKED AT IT AND DIDN'T SEE ANYTHING WRONG BUT WOULD NOT START. SO I HAD THEM TAKE IT ON A FLAT BED TO HYUNDAI HARBOR OFF OF CHERRY WHERE IT SITS NOW. THEY LOOKED AT IT AND SAID THE ENGINE HAS SEIZED UP IT WILL NOT ROTATE. TOOK OIL PAN OFF AND FOUND METAL PIECES AND SAID THE BEARINGS WENT BAD IN TURN BURNING UP THE OIL AND SEIZED THE ENGINE. THAT PRETTY MUCH IT SO IS THEIR ANYTHING THAT CAN BE DONE TO HELP ME. I STILL OWE AROUND $19,000 ON IT AND DONT KNOW WHAT TO DO I'M GLAD I FOUND THAT LITTLE ARTICLE BECAUSE I NEED HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412969April 20, 2021
AIR BAGS
TL* THE CONTACT OWNED A 2015 HYUNDAI SANTA FE. THE CONTACT STATED WHILE MAKING A LEFT TURN AT 5 MPH, WHEN ANOTHER VEHICLE IMPACTED THE FRONT PASSENGER WHEEL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. NO AIRBAGS DEPLOYED. THE CONTACT SUSTAINED A FRACTURED LEFT WRIST AND RIGHT SHOULDER SPRAIN AND DID NOT SEEK MEDICAL ATTENTION AT THE MOMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVABLE, THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE VEHICLE WAS TOWED TO IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,400. *DT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11412980April 20, 2021
STEERING
STEERING WHEEL SEEMED TO HAVE PLAY IN MOVEMENT. LATER DEVELOPED THUMPING AND KNOCKING WHEN DRIVING, ESPECIALLY WHEN DRIVING ON BUMPY ROADS. ATTENDANT AT DEALERSHIP MADE AN APPOINTMENT FOR TWO WEEKS LATER STATING IT COULD BE THE STEERING COUPLER AND THERE MAY BE A RECALL. SHE DID NOT CONFIRM THE CAR MAY BE UNSAFE TO DRIVE. I HAVE NOT RECEIVED A RECALL NOTIFICATION FROM HYUNDAI. PROBLEM BEGAN IN MARCH 2021 AND CONTINUES. REPAIR IS DUE TODAY AT DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413052April 20, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
THE REAR PASSENGER DOOR WILL NOT OPEN EITHER FROM THE INSIDE OR OUTSIDE. THIS HAPPENED OUT OF THE BLUE. CAR IS A 2015...AND NOT COVERED UNDER WARRANTY. IN RESEARCHING MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH HYUNDAI MODELS AND YEARS. WE HAVE TALKED WITH THE DEALERSHIP, TAKEN IT TO A LOCKSMITH (COULDN'T OPEN WITH A SLIM JIM AND AN INDEPENDENT THAT USED TO WORK FOR HYUNDAI WHO SAID HE WOULD HAVE TO DESTROY THE PANEL TO GET INSIDE TO CHECK THE ASSEMBLY AND REPAIR. DEFINITELY A SAFETY ISSUE IF A FAST EXIT IS NEEDED. HYUNDAI FORUMS HAVE THE ISSUE BEING ASKED ABOUT FREQUENTLY INVOLVING ONE DOOR OR WITH MULTIPLE DOORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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