Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11499143December 28, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
***(NW Indiana)*** 2017 Hyundai Santa Fe Ultimate FWD 3.3L - 64,000mi. Driven to and from work and around town. Purchased used with 31,000mi in July 2020 from Knauz Hyundai. On the afternoon of December 22nd, 2022 I went to accelerate from 35 mph at which point I heard "tick-tick-tick-tick-tick". I had never heard that sound before. I tried the accelerator again and the same "ticking" sound was there. It became progressively louder on the 15 minute ride home but only while accelerating. During this whole episode not once did any warning light come on. I got home and popped the hood to listen to it(I did video record the sound) and to check the oil. The oil was a bit low but I topped it off and then put a code reader on the vehicle. The only thing that came back was a low voltage on the battery. The next morning I started it up and the noise was even louder. After a few minutes the sound subsided a bit, albeit still loud. I was able to drive it to work so that our mechanics could hear it and all three said it sounded like a bearing went bad and that the engine might be a loss. I spoke to another friend that is a mechanic that hosts a local radio show and he said that he had a show recently about how he is seeing A LOT of Hyundai's coming in with the exact same problem. He told me about a recall from 9/19/2017 with the #17V578000. While I am not certain that this pertains to my vehicle, everyone that has read the recall says that can absolutely be the issue. I have tried calling Hyundai Consumer Affairs but sit on hold forever only to be finally disconnected from the call. I am taking it in to Hyundai on January 6th, 2023 for the ABS recall and they said they would charge me $199 to look at this issue. After reading through all of the complaints regarding this problem Hyundai needs to make it right for their "valued" customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499242December 28, 2022
ELECTRICAL SYSTEM
Alternator failed Due to valve gasket leaking, Hyundai issued a recall during time vehicle was in probate, I did not receive notification and had the valve gasket, manifold gasket, and alternator replaced. In June 30, 2022, When I learned the recall had been issued I filed for reimbursement of repair costs, Approximately $1900. The reimbursement claim was transferred to warrant department. The claim was transferred to claim reimbursement 8/29/2022, I received an email stating it would be 3-4 weeks for reimbursement. I called 9/29 and was informed it would be 120 days from submission date, On 12/6 additional information was needed. I was not notified, and saw the status changed, and called for update on 12/13. I submitted the same day. On 12/22, I received the repayment notification, but not the amount. I called on the phone for 4 hours for amount $727.74 breakdown missing $410 of labor costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499268December 28, 2022
ENGINE
The vehicle lost power and started making a knocking noise from the engine. The vehicle would not accelerate at all, then quickly increase in RPMs and throttle forward. The knocking sound increased in intensity and volume. The RPM's continued to jump as did the power and acceleration. No check engine lights ever showed. After about a year of owning the vehicle we noticed it was burning through oil at an alarming rate. At a Hyundai dealership we were told that it was normal for that engine to require oil top offs between oil changes. We had it looked at by a local mechanic and was told it is total engine failure due to an internal component and will require a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499035December 27, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle made an abnormal sound. There was no warning light illuminated. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499053December 27, 2022
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the vehicle was experiencing excessive oil consumption. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498768December 24, 2022
ENGINE
2013 Hyundai Santa Fe Limited FWD bought 6/1/22. We bought the car used at 89,000 miles and drove it to 100,000 miles. On 12/19/22 this incident occurred. On the freeway, at speed, I experienced a sudden engine failure/loss. No warning lights prior to this loss and the car had no previous mechanical issues. Acceleration was lost with no warning, no light or indication that something was (going) wrong. I was able to coast to a stop on the side of the road. Once safely off the road I inspected the vehicle for damage, found none and opened the hood. I found no oil on the dipstick, Oil changed 3000 miles before, no interior dash warning about low/no oil. Luckily this was not during rush hour traffic or bumper to bumper where it could have completely died on me in a traveling lane and been a hazard to other drivers. Waited 3 hours for a tow and it is currently sitting at the repair shop where they provided a confirmation that the engine is seized and will need to be completely replaced. Insurance Appraiser was out Friday (12/23) at the Repair shop to look at the vehicle. Repair cost is more than the car is worth and Hyundai Warranty/Recalls are not applicable to the 3.3L V6 Engines which is what our model car has.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498774December 24, 2022
ENGINE
While I was driving, the car began to jerk and stall and the check engine light came on. I was able to drive about 3 more blocks then the car cut completely off. The car cut off in the middle of the street with myself and my children inside. We had to walk home and send for a tow truck. My car only had 78,000 miles. This same thing happened with my 2013 Sonata a few years ago. There seems to be a pattern of the motors cutting off while driving. This has caused loss of control of the car and the inability to steer or move the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498679December 23, 2022
UNKNOWN OR OTHER
I was locked inside the car on 22 Dec 2022 and could not get out until somebody opened a door from the outside, inspite of the fact that the inside lock buttons by the opening handles showed red on the lock buttons. When the lock buttons were pushed in, they immediately popped right back out. If held in the opening handles still remained 'limp' and moved without engaging.the unlocking mechanism. The windows also did not respond to their controls. Thee above occurred whether the ignition was on or off. The vehicle was in "Park".The electric buttons on the door console also had no effect, including the child lock button. The key pendant also got no results even though it had allowed entry and starting only minutes before. There was no pre-warning and this had never happened previously. After a (locked) door was opened from the outside, all functions returned to normal. Outside temperature was 20° F. I did not try to open the hatchback. This is a fatally dangerous situation even though the malfunction would not likely be reproducible at the dealer service department. Meanwhile I plan to purchase a glass breaking escape tool. The Hyundai dealer had no suggestion for emergency exit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498717December 23, 2022
ENGINE, POWER TRAIN
As I was driving on the highway, the engine oil light came on. As I was trying to safely get off highway, the engine light came on. The engine stopped operating, but I was able to coast to a safe spot off highway. Car would not start after that. Towed to dealership. Noticeable oil was on the flat bed. Have not received update on vehicle from the dealership. Car is available for inspection. The safety of me and my family were are risk due to not being able to accelerate on the highway. Oil light came on first. 5 minutes later engine light came on. DTC P123600 appeared in my Hyundai app. Car is owned by me and my wife (Jennifer Reardon)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498724December 23, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
•What component or system failed or malfunctioned, and is it available for inspection upon request? When ambient temperature is at or below 32 degrees Fahrenheit, sufficient heat is not produced from the vehicles defroster to keep the windshield from icing. Also, sufficient heat is not produced to keep vehicle occupants warm. A Hyundai dealership confirmed the problem and replaced the thermostat, but the problem still persists. •How was your safety or the safety of others put at risk? Visibility through the windshield cannot be maintained. Also, the cabin temperature is insufficient for safe transport of young children. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected and confirmed by a Hyundai dealership. The problem persists and has been an issue since the vehicle was purchased in 2019. The first winter that the vehicle was operated during (2020) was when the problem first presented. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The water temperature gauge on the dash board “bounces” back and forth while driving the vehicle when the ambient temperature is at or below 32 degrees Fahrenheit. This has been reported to Hyundai corporate –Hyundai case # [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498669December 23, 2022
VEHICLE SPEED CONTROL, VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased this SUV new and noticed an issue with the automatic intermittent wipers. The dealership has replaced the windshield sensor and issue is now unreliable at best. Service department told me to simply wipe the sensor off or pour water onto the sensor to get the wipers to work. That seems to work for about 3 wipes and then stops again. Also, the driver seat changes position by itself while driving, and the advanced cruise control failed to provide any braking and almost caused me to rear end a stopped car in freeway traffic. Additionally the advanced braking system does not work at all... I had the salesman check the settings and they are turned on, but do not provide any braking function. The alert system does provide a warning if a car turns a corner in front of me, but fails to take any action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498665December 23, 2022
STEERING, SUSPENSION
On delivery the vehicle pulled to the left on the highway. Vehicle returned to dealer next day and 4 wheel alignment supposedly done. Car no longer pulled to left. Vehicle seemed very unstable in wet weather but owner assumed it was ok. At 3000 miles owner discovered all 4 tires wearing severely while adjusting tire pressures. Called dealer and dealership wanted a month to get back into service dept. Took vehicle to a local tire dealership for wheel alignment check. Front tires toe was -2 degrees. Rear tires plus 1.7 degrees. Owner parked vehicle when driving in icy weather became too dangerous as vehicle would try to spin out without driver input. Alignment assumed to be off from factory and dealer staff only corrected what they thought was wrong with front tires instead of doing a full re-alignment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498570December 22, 2022
STEERING
The car started to make a clicking sound coming from the steering wheel whether straight or turning. The wheel was shaking and there was some wiggle with steering. I was hours from home and did not feel safe driving the vehicle. Left it at a non-Hyundai repair shop. Was told the next day it was an issue with the plastic coupler in the steering column and Hyundai had a recall on it. Drove it home and brought it to my local dealer where we have all our repairs done. Was told there's no recall. After reading the exact same complaint by so many people on here and other online places I was shocked there was no recall for this issue. Others have stated Hyundai did recalls on some of their other vehicles for just this part/problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498602December 22, 2022
VEHICLE SPEED CONTROL, POWER TRAIN
I was operating the vehicle at a rate of 35-45 mph while getting on a highway ramp. As I merged and attempted to accelerate, the vehicle downshifted into 2nd gear itself and suddenly dropped in speed. This same incident has taken place multiple times in the past two weeks. Today I was able to catch it on video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498519December 22, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498386December 21, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving at approximately 65 MPH, excessive force was needed to depress the accelerator pedal, and the vehicle then stalled. The contact was able to pull over to the side of the road and turned off the vehicle. The contact also stated that when he exited the vehicle, there was fluid leaking from underneath the engine compartment. The check engine and ABS warning lights were illuminated. The vehicle was able to be restarted and was then taken to an unknown local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 200,169.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498421December 21, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Car seems to stall on slow turns, then after 2 seconds its back to normal. Dangerous when turning to avoid oncoming traffic. This vehicle belongs to my granddaughter (Britney N. Smith) I'm driving it as it's too dangerous for her. Dealerships have no solution for this problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498269December 20, 2022
ENGINE
The engine has had an oil leak since purchased new in 2021. This is a 2022 Hyundai Santa Fe with 4 cyl turbo engine. The air filter housing is also saturated with engine oil and the air filter is about 1/3 covered in engine oil, resulting in minimal protection. The possibility of fire is very realistic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498141December 19, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Driving on a busy, 4-lane street, approaching intersection with larger road (ref: speed limits 40 & 50, respectively). Vehicle suddenly, without warning (normal temp gauge, oil pressure, etc.; check engine light off) lost all ability to accelerate. Narrowly avoided being rear-ended as a car attempted to accelerate while changing lanes. Moving with urgency (2 babies in car-seats at rear, wife at passenger, busy road with some blind spots), I put hazards on, shut the engine off, restarted, and attempted to drive. No response, still no CEL indication. 2nd attempt, shut engine off, restarted, this time shifted to low gear. Able to accelerate up to ~5-10mph and signaling to approaching vehicles with arms through window, we were able to get to a parking lot and called a tow truck. Scary situation to have zero acceleration suddenly with babies in the back on a busy street with blind spots. Towed to a certified Hyundai dealership. Been >5 months now, never received formal diagnosis (however, rec'd quote to replace the engine ILO written cause of failure--odd). Rec'd pics of the engine, told by non-technical service liaison issue was "head got stuck open, during combustion cycle, engine was burned up". This presents identical to previous Hyundai recall RE: failing connecting rod bearing(s) & oil consumption. Upon inspection, motor oil presented: (1) low & (2) copper tinted + fine silver-colored metal shavings--indicative of issue for which Hyundai Theta engine was recalled. Dealer ultimately said Hyundai would not cover and engine failure was due to improper maintenance schedule (I changed oil regularly). This is not an indictment, but resistance to formalized written diagnosis, the evidence in the engine, Hyundai & dealers refusal to cover, and life & history of vehicle (well maintained, 63K miles)--all lead me to suspect Hyundai USA is attempting to sidestep manufacturer responsibility to recall. Similar reports found--compiled a list >100 in one session.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497998December 19, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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