Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11518502April 23, 2023
ENGINE
Vehicle engine used the engine oil and cause motor failure. One day after hearing the engine start reving and my gas pedal could be held to the floor without any acceleration I was on an interstate I panicked hit the breaks and started to glide over, to try to see if gas pedal would work I hit it and the car drove as normal this happened twice after I bought the car from vroom in February 2022 a year later the engine needs rebuilding as when you start the car you can here loud rattling. No dash lights are for warnings. Family of 5 still owe 16,000 dollars on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518394April 22, 2023
ENGINE
Engine had power loss going up an overpass. No warning lights came on, and engine began to knock(maybe lifters?). There was a loud noise and we experienced critical engine failure, with a hole being blown through the block in at least 2 spots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518425April 22, 2023
VEHICLE SPEED CONTROL
We have owned a 2022 Sante Fe Hybrid for less than a year. Although we haven’t had any mechanical issues until recently, I have been slightly alarmed at the number of recalls that have been fixed throughout the year. This week, our check engine light came on. We were able to drive it home and to our local dealership (Victory Hyundai in Jefferson, Ohio) for service. The problem was diagnosed as an accelerator sensor and I was told the parts have been ordered and an appointment would be scheduled next week to replace the sensor that is under warranty. I was also told that it would be safe to drive the vehicle home and around town for the next week. As I turned on the car to drive it home, I noticed the dashboard was lit up with multiple warnings that I have never seen before. I placed the car in drive with the hope that the warning lights would reset themselves. As I started to pull away, I noticed the gas pedal didn’t respond and I was only able to go 4 mph. So, I stopped in the middle of the parking lot, turned the car off, and re-started it. The same issues were present, so I looped around the parking lot at 4 mph and parked it. I went inside to the service department to explain the situation and one of the workers who attempted to help me out by bringing my car around noted a similar experience when driving the car. They went back to discuss the issue with the technician who worked on my vehicle, but I never really received any kind of explanation. They gave me a loaner car for the next week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518305April 21, 2023
ENGINE
Loss of motive power.. Oil leakage failure occurred at highway speed, without malfunction, indicator lights, or the leakage associated with under-tightening an oil drain plug, or a plug or pan with a damaged thread. The alleged defects are causing engines to seize and loss of motive power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518205April 21, 2023
ENGINE
The engine failed. The failure started at 56,000 miles with knocking and got worse over time. My entire family and others safety was put at risk due to the engine failure and possible lack of performance at any time and chance of fire. The dealership and an independent mechanic confirmed engine would fail and has inspected the vehicle. There was no warnings or lights that illuminated on the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517769April 19, 2023
POWER TRAIN
Purchased my 2020 Santa Fe august 1st 2020. Mother’s Day of 2021 I was driving to Menards for a plant. I was going 40 mph on a street and braked too slow down to go on a ramp that was 25mph. Traffic appeared and I was stopped completely. I have the “auto” stop on and it would not start back up. I had to put my car in park, turn it off and turn it back on in the middle of traffic. So scary. And this happens monthly now, since august 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517839April 19, 2023
ENGINE
I was driving about 20mph down a country road, having just pulled out from the driveway. The car sounded fine, had no trouble accelerating. There were no warning lights on. All of a sudden, the car just died. Everything shut down. The country road was very narrow and there was no shoulder, so all I could do was put on my hazard lights and hope I didn't get hit. The car would not turn back on. I had it towed to a Hyundai dealership and was told that the engine had failed and it would be close to 15-20k to replace it. There was no warning indication that something was wrong with the engine. The car has 108,000 miles on it, but should have lasted longer than this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517859April 19, 2023
ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The vehicle was not able to restart and was towed to the dealer. The dealer stated that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred two weeks later. The vehicle was towed back to the dealer where the failure was diagnosed as a computer mapping failure which was resolved by the replacement of an unknown part. The contact stated that the dealer informed her that they could not provide a detailed repair bill without contacting the manufacturer for permission to provide it to the owner. The manufacturer was notified, and a case was opened. The approximate failure mileage was 37,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517779April 19, 2023
UNKNOWN OR OTHER
I bought a brand new 2023 Hyundai Santa Fe. Not even one month later the panoramic sunroof exploded while I was driving on the interstate at 75 mph. There were no warning lamps, messages or other signs that this would/could happen prior to the incident. I was not informed by the dealership that this could happen, but they were aware it could happen. I was told by the Sales Manager, “We wouldn’t sell the cars if we informed consumers”. I had the screen cover closed, so I was very fortunate because it could have caused a major accident on the interstate if it was open and glass exploded all over me and got in my eyes. Hopefully the vehicles behind me did not have any damage to their vehicles from the glass. I was not told if it is available for inspection. I was only told that it would be replaced. This problem is happening since 2012. There have been multiple class-action lawsuits with multiple car brands that have panoramic sunroofs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517629April 18, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Car all of a sudden stopped running like normal. Can't go above 20 mph without sounding like backfiring or dying
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517762April 18, 2023
ENGINE
Car Mileage approx 81,000 miles at time of incident. All records maintained for 7 years. Driving 70mph on highway. Pull of highway and lose power to engine. Engine has a complete failure. Luckily I was able to pull over to the shoulder, no smoke, oil spill. No check engine light ever came on. Hyundai replaced the engine, costs were approx $19k covered by the warranty. Car was under repair for 5 weeks. Long blocks are no longer available so it was frankensteined with a shortblock. One week after getting car back developed an oil leak. Hyundai will not warranty this issue. Car is in the shop getting repairs. Seeing everyones posts here having the same issue for the same model year I referenced RECALL # 168 which appears to be the same issue in all of these cars but my vin did not fall under its vin range. Good luck out there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517742April 18, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
Stopped at left turn lane light. Light turns green and vehicle engine revolutions increase as I press on gas pedal but car does not move. Cars behind me lean on their horns and take evasive maneuvers to go around me. Car finally goes very slowly and transmission disengages in middle of left turn leaving vehicle in middle of intersection with oncoming traffic. Luckily everyone stopped and vehicle very slowly moved through the intersection to side of road. Vehicle is brand new and in my possession less than 48 hours. Vehicle is at dealership for troubleshooting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517361April 17, 2023
ENGINE
This is second time happening to me. I was driving on us 212west and all of a sudden there was a huge jerk and I lost power. I got almost hit by car behind me. Blinking engine light came on and this is the same thing happened last time with recall 953, knock sensor. I have talked to hyundai customer support. They are playing with peoples life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517467April 17, 2023
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2019 Hyundai Santa Fe. The contact stated that on various occasions while driving at various speeds with the automatic START/STOP function activated, the vehicle started losing motive power while the brake pedal was depressed. The contact stated that the failure recurred while driving from a complete stop. The vehicle was able to restart. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the valve cover gasket needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the All-Wheel Drive (AWD) warning light was intermittently illuminated. The manufacturer was not made aware of the failure. The failure mileage was 75,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517504April 17, 2023
STRUCTURE:BODY
While just entering the freeway my hood flew open at approximately 65-70 mph, hit and broke the windshield, causing me to run off the road. The vehicle exhibited no prior indications that the hood could fly up. The vehicle was taken to a Hyundai dealership and we were told that we needed to contact Hyundai Customer Care that the dealership could not do anything until a Claims Manger contacted them. Upon contacting Customer Care a claim number was assigned and the Hyundai claims manger eventually called saying that this defect is not covered under the recall 163 (TSB# 17-01-050 for Secondary Latch Cable) because the manufacture date is 7/30/2016 and the recall dates are 7/12/2012 through 6/27/2016. This is only 33 days after the recall period ended and sounds like the Hyundai factory had an escape of a bad vehicle. I took pictures of the secondary latch cable, it shows corrosion, and uploaded to the Hyundai website at the advice of the Customer Care Representative. After a lengthy period time the Hyundai Clams Manager reported, on a recorded line as he stressed, that his management did not see this as a warranty or goodwill repair and suggested that I make an insurance claim for the repair and for a rental car. My wife, mother in law and children were not physically injured but emotionally rattled. We've had no choice but to drive the vehicle, with the hood secured alternate DIY means, as we awaited disposition by Hyundai. We now have no choice but to arrange both repair and loaner vehicle by ourselves. Again, the vehicle manufacture and recall date range are only 33 days apart - this smells of an escape from the Hyundai manufacturing plant. Also, isn't the purpose of the secondary latch to prevent the hood from flying up if the primary latch fails or is partially / false latched? Please contact me if you need any additional information i.e. Claim number, Claims Manager name, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517326April 16, 2023
VEHICLE SPEED CONTROL, AIR BAGS
I pulled up into my grandma's driveway, put the car in park. The car continued moving forward and when I depressed the brake pedal, the car accelerated for some unknown reason. So I put both feet on the brake and it still continued to accelerate. My car crashed into my grandparents garage door, then into their car, then pushed their car into their washer and dryer, causing those appliances to push against the wall, breaking the structure, busting water lines, smashing the washer and causing damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11516848April 13, 2023
ENGINE
Engine started losing power with weird noises and after stopping would not start again and was smoking. Dealership said engine has to be replaced. No warning lights came on. Dealership says everything else on the car is working perfectly, just no compression in the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516931April 13, 2023
ENGINE
UNKNOWN but it appears the oil is leaking from my car but I am not sure where as there are no puddles and we checked it and dipstick didn't detect anything, 4 quarts were added and it showed it was more than full then after waiting 3 hours for a tow truck to take it to the shop the oil was basically empty per the mechanic and the engine was shot and needs to be replaced but there is no engines available due to engine fires and other scenarios like mine yet an investigation is still going on and I am out a car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516647April 12, 2023
ENGINE
In June 2021 vehicle experienced engine failure at approximately 152,000 miles. Vin# not under Hyundai Engine recall however Hyundai covered new engine replacement under warranty extension due to failure. In November 2022 received notice for mandatory Knock Engine Sensor Detection Campaign, vehicle had approximately 163,000 miles. Was told this must be performed to prevent catostrophic engine failure. Once campaign was installed in December 202 vehicle immediately went into Drive Safe mode and Engine light came on. Returned to dealership 2 more times and each time vehicle went into Drive Safe mode with engine light. Diagnosis was the new engine was defective and needed to be replaced. New engine has under 12,000 miles. Vehichle is now unsafe to drive as it's in Drive Safe mode and needs engine replacement. Hyundai only agreed to cover 85% of the new engine cost as a goodwill. This is not satisfactory to the customer as a brand new engine, under 12,000 miles and 14 months failed and I do not feel I should be responsible for 15% of the cost to replace a defective engine. The fact that the engine light came on and vehicle went into Drive Safe mode immediately following the KSDS campaign installation means there was an existing defect in the engine that was only detected once the campaign was installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516659April 12, 2023
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
It’s not a accident The car won’t start and brake and wheels keep locking by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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