Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11516503April 11, 2023
UNKNOWN OR OTHER
Frame rails have rusted through with big holes showing! I did bring it to dealer in 2017 for campaign 947 for rust issues. I brought it to dealer about 2 weeks ago to see if they could put it on the hoist to see if vehicle is safe to drive but was told they don't look for rust. I have a claim number with Hyundai but haven't heard back in over a week. I am a 1 owner on this vehicle. I have always kept good care on this vehicle. I don't think this vehicle is safe to drive. The whole car could buckle while I am driving down the road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516337April 10, 2023
ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 30 MPH, the accelerator pedal became inoperable when depressed and the vehicle stalled. The contact stated that a unknown warning light illuminated. The vehicle failed to accelerate and coasted downhill into a parking lot. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516429April 10, 2023
ENGINE, UNKNOWN OR OTHER
Whenever the weather gets above 80 degrees outside my car put a notice to refill inverter coolant, when everything is filled max line. I’ve mentioned it twice to the Hyundai service and both times the employee told me not to worry about it and it is a sensor issue. That is unacceptable, I live in Las Vegas, Nevada where temperatures on average in summer are 90+. That’s a big risk an unnecessary danger to have my car engine over heat and stop in the middle of no where and potentially leave me stranded or worse cause an accident or fire. On top of that I have to see the message every day in the summer temperatures, without any way to remove the message. This will be the 2nd summer I’ve seen this message appear in my car, and I’m tired of the dealership & their car service staff telling me this is nothing to worry about… especially on car not even 4 years old!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516315April 10, 2023
ENGINE, UNKNOWN OR OTHER
On Friday the 7th of April while driving about 40 miles/hr my car lost power in traffic. I pushed gas pedal all way to floor to no avail. Then I was able to get it to move at about 20m/hr for short distance and it cut out and engine lite on as well as a horrible smell like something was burning. It had to be towed into dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516089April 8, 2023
UNKNOWN OR OTHER
After jacking up the car to do a tire swap from winter tires and wheels to the OEM tires and wheels on the front passenger side using the factory supplied scissors jack the vehicle rocked slightly, causing the jack to fall over and the vehicle to drop. I had already completed the tire and wheel swap on the driver side of the vehicle without incident. At this point the lug nuts were loose but had not yet been removed, so no damage to the vehicle occurred. This event happened in my garage that has a flat concrete floor with an epoxy coating. I was not touching the vehicle at the time. The vehicle was in park but the electronic parking brake was not manually set (not sure if that can be done). I believe the transmission (8 speed DCT) allows too much movement fore and aft before engaging the parking pawl that locks the front axles and prevents movement. Also, due to the height of the vehicle, the scissors jack must be extended near the very top of the maximum lifting height to raise the tires about 1/2" above the ground level, where the jack is naturally the least stable. I used wheel chocks on the opposite diagonal corner for the remaining wheels. The jack sustained a bent threaded shaft but otherwise appeared to be ok and the support arms did not seem to be bent. I will be replacing this jack with a sturdier unit soon and will not use this one again, however I will keep it in case in its needed for examination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516036April 7, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Hyundai Santa Fe. The contact stated while having the vehicle washed, the contact became aware that the front panoramic shield of the sunroof glass was cracked. The vehicle was taken to the dealer and the dealer stated that there were no recalls for the failure. The dealer provided no assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 5,480. The contact noted that the failure mileage was 4,865 after coming home from the dealer. The vehicle is scheduled for repair upon waiting for the parts to come in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515766April 6, 2023
ENGINE
Car is properly maintained and serviced. We were driving on Highway and I heard a rattle. I turned down the radio then the speedometer changed from 65MPH to 0. The car was just rolling and lost all power. Then, for the first time ever, the check engine and battery light came on. Lots of smoke from the back and from under hood. They said it threw a rod through the back of the engine, and all the oil leaked out. I had it towed to a dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515777April 6, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The accident took place on February 13 at approximately 7:40 a.m. My wife (the primary driver of the vehicle) had just dropped my son off at school and was pulling the vehicle into our garage as she has done at least four times a day since we purchased it in February 2022 for use as our primary family vehicle. She pulled into the garage, came to a complete stop, pressed the “Park” button and confirmed that the vehicle was in park, and removed her foot from the brake. The vehicle then lurched forward and collided with a storage cube adjacent to our garage wall, causing extensive damage to both the front end of the vehicle and the garage/dining room wall. Within minutes of the accident, I contacted Temecula Hyundai (our local dealership and service center), informed the Service Manager of what had just happened, and asked them how they wanted me to proceed given the fact that the malfunction was a warranty issue. They directed me to handle the accident through my insurance company. I specifically asked whether the vehicle needed to be preserved in place and not driven in order to maintain the scene and/or vehicle for investigation, and they said no. Nevertheless, we brought the vehicle to Hyundai that day to have it inspected and computer diagnostics run, since I suspected both might be necessary. They said the computer likely wouldn't capture this type of issue. We waited several weeks for our assigned Hyundai Case Manage (Tracy) to contact us with further instructions (which never happened, despite several requests for her and/or a supervisor to contact me), but eventually followed our insurance company’s instructions to take the vehicle to Caliber Collision to proceed with repairs, which were completed on March 30. We are still waiting for Hyundai corporate to address the issue.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11515822April 6, 2023
ENGINE
Engine failure while driving the vehicle. My safety along with others on the road was put at risk due to the cars engine failing and making me at risk for someone to hit me. There were no warning or check engine lights on prior to the incident or after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515873April 6, 2023
ENGINE
My oil pressure sensor light wont turn off sometimes blinks on and off or stays on and I am concerned because it could be engine component or electrical. i have nott aken it to hyundai dealer do do an inspection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515517April 5, 2023
ENGINE
The engine is failing due to a broken bearing inside the engine. This caused oil to leak inside the engine and burn out through the exhaust. There were no warning lights such as a check engine or low oil. The reason we took it to the shop is because the car started making raddling and knocking noise when pressing the gas pedal. The mechanic shop informed us there was no oil in the vehicle when we just got a synthetic oil change in December. They diagnosed that significant engine damage was done and the engine needed to be replaced. The vehicle is almost 10 years old and has 108,000 miles. There were no warning signs of this happening it just happened. There were no major issues with this vehicle. We consistently maintained the vehicle maintenance and oil changes and kept all records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515577April 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM
After driving for a short time, the engine stalls while driving. We have taken the car to 4 different mechanics, including the Hyundai dealer and the issue has not been fixed. The car stalls every time it is driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515463April 4, 2023
POWER TRAIN
When turning at low speeds especially sharp turns and accelerating, a cracking sound occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515081April 3, 2023
ENGINE
Two weeks ago, I heard a noise when we started our Santa Fe but the car continued to run and no warning lights were on the dash. The day after I heard the noise, I was driving and the car suddenly stalled - fortunately, I was on a side road but had I been elsewhere I could have easily caused an accident and been a danger to myself and others. I was going 30 MPH and looked down to see my car said 0 MPH so I pulled off the road. My car had no warning lights at all prior to the stalling but once I stalled, the check engine light came on. All my electrical continued to work. We had the car towed to our usual auto mechanic who told us our engine had failed but they believed our issue was under a Hyundai recall. We had our vehicle towed to the closest Hyundai service center, but they denied that our VIN was under the recall despite our car being the exact make, model and month of manufacturing the recall stated. Attempts to speak to Hyundai corporate resulted in the same denials. So now, with no warning, my 6 year old, barely used car has a completely dead engine through no fault of our own. Our car was regularly maintained by our local auto mechanic. Our car is currently sitting at the Hyundai service center after being quoted over $17,000 to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515106April 3, 2023
ELECTRICAL SYSTEM
My car has been in the shop 4 times for my blinkers not working. It has been there for almost a month in total. Most recently the dealership gave it back saying they cannot replicate the problem so they cannot fix it. However, everyone I drive my car the blinkers says its not working so I don't know how it cannot be replicated. I sent photos of the light indicating it was broken. When I reached out to hyundai they are refusing to call me back or address this issue. My case manager closed it stating the dealership said there was nothing wrong. It feels unsafe that my blinkers only work 50% of the time and hyundai is refusing to address it. It was in the shop for weeks so obviously something was going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515075April 2, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
All lights that come on when you first start the vehicle stay on. ABS, forward collision, rear collision, side mirror check, down hill brake, etc. The brakes and brake pedal would lock up when attempting to brake. Pedal stays locked but the wheels didn’t seem too. Brake system wouldn’t respond to pumping the brakes the pedal stayed frozen. It could have caused me a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514896April 1, 2023
ENGINE
I was driving with my 2 children in the car, and with no warning there was a loud pop noise and lots of smoke came out of the hood I had to pull over as quickly and safely as I could. The car died and would not come back on. Mechanic advised that the rod went through the engine block. I took the car to the dealer after seeing on line that the same year make and model had the same thing happening to the point the cars have caught on fire. I have taken very good care of all of my vehicles she had an oil change every 7k miles on Synthetic oil. I was told the recall was in the 4 cylinder engine and i have the 6 cylinder engine. It is the same exact thing that happened to the 4 cyclinder engine and having all the mechanical reciepts showing that the car was taken care of per service miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514909April 1, 2023
SERVICE BRAKES
The left rear brake caliper broke off and was hanging next to the wheel. The brake fluid was leaking and had leaked out. it is available for inspection. This occurred while driving home from an errand. Had it occurred earlier on a steep hill down the mountain, the results would have been catastrophic, probably resulting in loss of life. The vehicle has yet to be inspected by the manufacturer but will be soon. No warning lights just noise of caliper banging against car and loss of brakes. Event occurred close to home problem discovered there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514926April 1, 2023
ENGINE
Took my vehicle to get a abs module fixed and after that my truck had gave me problems, my vehicle was shaking and under hood smoking while me and my kids were in it. The engine light and battery light were flickering off and on. Almost got into an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514928April 1, 2023
ENGINE
I purchased a Hyundai Santa Fe V6 3.3 L what's 67,000 miles on it from an owner that kept it maintained at the dealership and we have records. I kept it maintained I have records to support. The complaint is the engine started failing without notice while driving which was very dangerous because of the loss of speed while in traffic. The engine would rev up to redline which would force me to let off the gas call losing all power. My four year old daughter and I almost got plowed over from behind on the interstate by a semi truck because our engine would suddenly rev way up to redline without any notice. I contacted Hyundai about it, the engine has now died and we lost $15,000 vehicle because of it. Hyundai has ignored us regarding the dead car and the safety component. They should not be allowed to conduct a business in the United States. The amount of lawsuit stacked up against them for ripping off we Americans, is absolutely absurd. Get off [XXX] and do something about it. I'm a tax paying Citizen and you're allowed me to get [XXX] in my own backyard with regards to a [XXX] car for my family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) a
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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