Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11524329May 29, 2023
ENGINE
I am having excessive oil consumption, pinging of the engine and a delay in acceleration. 2 quarts in 700 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524108May 27, 2023
ENGINE
Driving north on a southern California freeway at 65MPH and the engine lost complete power. The "Check Engine Light" immediately came on and I was able to safely coast off the freeway. I did not try to restart the car but instead had it towed to the nearest Hyundai dealer. The dealer replaced the spark plugs, performed a diagnostic test, and determined there was "low engine problem" and stated the engine needed to be replaced. They then said it might qualify for Hyundai's extended engine warranty program and submitted a claim. During this claim waiting period, I submitted a machanical breakdown claim to my auto insurance company who immediately sent a specialist to the dealer and reviewed the work done to date, and requested a compression test and determined it was a "top end problem". The insurance company specialist then requested the dealer remove valve cover and cylender head for further inspection and to confirm the car had been properly maintained. The dealer said the cost would be around $3,000 and the insurance company said this cost would be my responsibility. Days later, the dealer informed me Hyundai denied my extended engine warranty claim. In conclusion, I have self performed 90% of the oil and filter changes (using OEM filters) per manufactures recommendations and believe I have a valid claim under Hyundai's extended warranty. Please help. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524080May 26, 2023
ENGINE
Back in January 2022 my car stalled, I took it to my mechanic and he said that I had no oil. My car has 33175 miles. He filled it up. Four months later it stalled again, I brought to the same mechanic again, he told me to take it to the dealer because the car is consuming oil. May 18 2022 dropped the car off at the Hyundai dealer and they told me they were keeping it. After numerous phone calls to them they allowed me to pick up my car June 22 2002 and they did nothing, they told that my car had a consumption problem and that I need to drive it for one thousand miles and have the oil checked. July 12 2022 My milage now is 33397 he added oil. I came back after 510 miles and they had to put a quart of oil in, I have everything documented. Milage was 33685. September 19 2022 Mike added 1/2 quart of oil, milage was 34109. November 25 2022 milage was 34870 they added 2 1/2 quarts of oil. On January 23 2023 I called corporate and got a case number #20630111, not satisfied dealing with the dealer anymore. All the time I was going to the dealer no one documented anything that happened with the car. On February 24 2023 I brought the car back to the dealer and the oil consumption problem has been approved they put a tamper seal for the oil filter and drain plug to start the oil consumption test. My milage was 36129. I am petrified to drive the car for fear that I am going to stall out and get hit, I am 75 years old, I work, pick up grandkids and take care of my 101 year old mother, they don’t seem to care. I drove the car 1000 miles and on May 5 2023 I brought it back for an oil check up, it was 2 1/2 quarts short. I have a paper that says “time line of the recall” it says “the TSB instructed dealers to inspect and repair if the oil consumption was over 1 quart/ 1000 miles “ Every time I went to the dealer I took a picture of the dipstick and the milage. I was hoping you would be able to see that my car is not safe on the road and that I am petrified to drive it. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523761May 25, 2023
ENGINE
Car started knocking in April we parked the car until we could get it towed to Hyundai of Norman! Get it over there for them to tell us then crankshaft has caused an issue with the bearing and it's worn. We do some research to find out that recall 168 by the NHTSA is just that! On our exact year make and model of our vehicle but out VIN was not one flagged for the issue! Hyundai of Norman is RUDE when I asked for them to fill out a.PA for goodwill consideration. The tell us that Hyundai denied.our claim. Now we're going to have to pay 13k to get it fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523777May 25, 2023
ENGINE
I have had my Hyundai for 3yrs and religiously get my oil changed from my mechanic. My car is consuming oil. I got an oil change a month ago and went to check my oil on my dipstick and it was VERY low. There is no oil leaks. My car vibrates when I sit at a light or am parked it also has bad acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523855May 25, 2023
ENGINE
Changed the oil in my 2017 Hyundai Sante Fe Sport in Dec of 2022. Two months later my check engine light came on. I took it in for service and found out I was completely out of oil. Three months later I ran into the same issue and received another oil change. I contacted Hyundai who told me there was nothing they can do and no explanation for the burning of oil. Please note that I work from home so vehicle usage was and has not been a concern. 6 weeks after my second oil change in five months, my oil was once again below the L level almost non-visible. Went back to Hyundai and was told once more that there was nothing they can do and to potentially consider getting a new vehicle. They wanted me to pay out of pocket for a fuel consumption test that I’ve technically been running myself already for the last 6 months. Three oil changes and a top off. There is clearly an issue and I am fearful for my safety and others while driving my vehicle on the highways and streets. As we are transitioning back to the office in a couple of weeks I am in need of reliable transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523880May 25, 2023
STRUCTURE:BODY
The Brow Glass between the top of the windshield and the sun roof, alligator cracked following by a complete crack and breakage along the full width of the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523600May 24, 2023
ENGINE
Excessive oil consumption. Add 1 quart about every 900 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523644May 24, 2023
ENGINE
My wife was driving our 2017 HYUNDAI SANTA fe to an appointment. When she pulled into parking spot the engine check light came on and the engine stopped running. She coasted to a stop and went to her appointment. When she returned to the car it would not turn over. The battery was OK but car would not turn over. Car was towed to a local garage. They said car had little oil and the engine was sezied. We had the vehicle towed to a Hyundai dealer who confirmed the engine was sezied. The car had 104,000 on it. We had an extended bumper to bumper extended warranty to 100,000 miles. Dealer said they would contact Hyundai about about a new engine. But could not make any promises and for some reason they were hard to find. Last time I checked this site there were 388 similar seized engine reports. We had all maintenance checkes and oil changes at proper intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523703May 24, 2023
ELECTRICAL SYSTEM
Horn stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523463May 23, 2023
ENGINE, UNKNOWN OR OTHER
As I drove off the highway and stopped at the light, all of my warning lights came on and fire started coming out of the hood in front of me. I bailed out of the vehicle and the entire front half of the car burned/melted completely.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11523501May 23, 2023
ENGINE
Oil pan leak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523513May 23, 2023
ENGINE
Car lost power/pressure will not accelerate and has an engine knock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523520May 23, 2023
UNKNOWN OR OTHER
Vehicle would not go in park only drive and neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523148May 22, 2023
ENGINE
With out warning this car died and started smoking on a very busy road. I was almost hit several times trying to coast to the median.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523157May 22, 2023
ENGINE
I was traveling to work Monday (5/15/2023) morning when I noticed a knocking/vibrating sound coming from my front end. Within a minute my car had shut off/broken down. I was coming up to a red light and was breaking, before I could fully stop the light turned green and as I proceeded to put my foot back on the gas I realized my car was not accelerating, only coasting. I looked down and saw every light on the dashboard on and realized my car was “off”. Previous to the car breaking down there was no warning lights. I pulled over to the side of the road where I pressed my push start button and nothing happened. I then noticed the engine was smoking so I got out, popped the hood and noticed a burning smell. I immediately stepped away because I thought it was going to catch fire. I then called my insurance provider for a tow back to my home. Once home we checked the oil and noticed there was none in there, even with recent oil change. We poured oil in, in hopes that it would turn on, it did not. The engine is blown. Called Hyundai customer care that Tuesday to start the process of seeing if they’ll replace the motor because this is an extremely common and dangerous issue with these engines. They told me I have to wait 6-8 weeks for someone to come out and even inspect my vehicle. That’s where I’m at now!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523234May 22, 2023
ENGINE
The car's engine oil indicator does not turn on. I noticed a drag in the engine while driving, checked the oil and it was really low. I got an oil change. I noticed it again and this time there was no oil left in the engine. No light had gone on at all. It has been only less than 3 months since the oil was changed, I added oil and called hyundai. It has been nearly impossible to get my car looked at by Hyundai or have them look at the issue as there are no appointments available when this happened. It happened again recently. I am concerned that this will cause my engine to have issues. Today, I looked this problem up on the internet and found that there is a recall for this exact issue by the manufacturer, but not on my model/year. How do I get protection? Yes my car is available for inspection if needed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11523260May 22, 2023
ENGINE
Just had oil changed, and accelerating onto highway when the check engine light came on and a loud knocking in the engine, with no acceleration. A semi truck had to swerve to miss me due to lack of acceleration. Took it to my mechanic who said there were 6 recalls on this vehicle, one of which was a cam rod failure. Based on the codes the computer was showing, he said it was a manufacture issue on recall notice 17-01-071, for campaign 168 for 2017 Hyundai Santa Fe. It only has 98000 miles. No engine, should ever fail with that many miles. I have had several vehicles, and not one has ever had any engine problems, and they all had 200000 + miles. This is clearly a manufacture defect, and I will be fighting this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523321May 22, 2023
ENGINE
While driving my Santa Fe sport I have an issue with loss of power when accelerating. I was getting on the freeway and attempting to merge with freeway traffic. When I was pressing the gas to accelerate the car the RPM's rose but my speed would not. I had to pull off as my vehicle could not get up to speed. It has happened twice now and only when trying to get on the freeway. No warning lamps. It is terrifying and dangerous. My Santa Fe engine was replaced around 84,000 for the failed engine issue it has about 134,000 (50,000 on new engine) now. I am concerned that this engine is possibly defective as well. My MPG has declined and now this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523146May 22, 2023
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
My transmission keeps slipping. I was on freeway this time and it slipped out of gear but it was like I pushed all the way down on pedal the RPM went way up so I had to wait until it slipped back into gear to be able to continue on down the freeway. I backed up traffic for a minute because I can't put on gas until it goes back in gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe