GMC Envoy Complaints

3,582 consumer complaints on file.

#10723011June 2, 2015
AIR BAGS
I AND MY PASSENGER WERE IN AN ACCIDENT ABOUT A YEAR AGO, A VERY HARD FRONT END IMPACT, AND NONE OF THE AIR BAGS DEPLOYED. WE WERE BOTH TRANSPORTED TO THE ER BY AMBULANCE, I HIT THE STEERING WHEEL HARD SO HARD THAT IT BENT INWARDS AND BROKE MY NOSE ALSO HAD A CONCUSSION. HE WAS IN THE FRONT PASSENGER SEAT AND HIT THE FRONT DASH, WHERE THE AIR BAG SHOULD HAVE DEPLOYED, HE BROKE HIS FRONT TEETH AND ALSO HAD A CONCUSSION. I'VE ALSO HAD MANY OF THE SAME ISSUES THAT EVERY OTHER 02 OR 03 ENVOY HAS YET MY VIN PULLS NO RECALLS. THIS NEEDS TO BE INVESTIGATED!!! THANKS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10723004June 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED A TOTAL LOSS OF POWER AND THE INSTRUMENT PANEL MALFUNCTIONED. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND HAD TO BE TOWED AWAY TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 248,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723007June 2, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2005 GMC ENVOY. WHILE DRIVING AT 45 MPH, WATER FROM THE RAIN ENTERED THE DOOR MODULE RESULTING IN A SHORT IN THE CIRCUIT BOARD. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CONTACT CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM, VISIBILITY). THE VEHICLE WAS TAKEN TO THE DEALER WHO REFUSED TO PERFORM THE RECALL REPAIR. THE DEALER STATED THAT THE CONTACT NEEDED A NOTICE THAT WAS ADDRESSED FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722772June 1, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 GMC ENVOY XL. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO WORK. THE CONTACT HAD TO USE THE HIGH BEAMS EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN A RECALL FOR THE FAILURE. WHILE WAITING FOR MONTHS, THE FAILURE OCCURRED TO THE POINT THAT THE LOW BEAMS NO LONGER FUNCTIONED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V755000 (EXTERIOR LIGHTING) AND 14V404000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT ABLE TO USE THE LOW BEAMS DUE TO THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 08/05/15 UPDATED 08/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722822June 1, 2015
FUEL/PROPULSION SYSTEM
MECHANIC SAID FUEL RAIL RUPTURED DUE TO A FAULTY FUEL PRESSURE REGULATOR AND LEAKED GASOLINE IN ENGINE COMPARTMENT THAT COULD HAVE CAUSED A FIRE INJURING OCCUPANTS. REPAIRS COST 1400DOLLARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722202May 29, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 GMC ENVOY. WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS SHUT OFF INDEPENDENTLY AND RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 8/19/15*CN THE CONSUMER STATED NUMEROUS DEALERS WERE CONTACTED BUT, NONE HAD PARTS AVAILABLE TO PERFORM THE REPAIR. UPDATED 9/30/15*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721537May 26, 2015
ENGINE
TL* THE CONTACT OWNS A 2005 GMC ENVOY XL 370. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE ENGINE STALLED AND ALL OF THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. UPDATED 09/03/15*LJ THE CONSUMER RECEIVED A NOTICE IN AUGUST 2015 STATING THAT PART NECESSARY TO REPAIR THE VEHICLE HAD NOT YET BECOME AVAILABLE. UPDATED 12/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721070May 22, 2015
UNKNOWN OR OTHER
WHILE DRIVING THE CAR ON THE HIGHWAY IT SUDDENLY STARTED TO SMOKE. WE HAD PULLED OVER TO SEE WHAT WAS GOING ON AND ONCE WE GOT OUT OF THE CAR TO SEE THE CAR WAS ALREADY ON FIRE UNDER THE HOOD BY THE PASSENGERS SIDE. THE FLAMES WERE ALREADY COMING OUT OF UNDER THE CAR BY THE FRONT PASSENGERS SIDE TIRE. ONCE WE SAW THE FIRE WE RAN AWAY FROM THE CAR, BUT WE HAVE NO IDEA WHY THE FIRE STARTED IN THE FIRST PLACE SINCE WE HAD DRIVEN IT HOURS BEFORE AND FARTHER THEN WHERE WE WERE WHEN THE FIRE HAD OCCURRED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10717576May 21, 2015
FUEL/PROPULSION SYSTEM
AFTER REFUELING THE VEHICLE, A STRONG ODOR OF GASOLINE WAS PRESENT AND THE "SERVICE VEHICLE SOON" LIGHT WAS LIT. USING THE ON-STAR VEHICLE DIAGNOSTIC SERVICE, THE DIAGNOSTIC CODE INDICATED A FUEL SYSTEM LEAK OR LOOSE GAS CAP. HOWEVER, UPON INSPECTING THE VEHICLE IT WAS FOUND THAT THE FUEL TANK INLET CHECK VALVE, WHICH IS PART OF THE FUEL TANK, WAS FRACTURED AND LEAKING FUEL. IN CHECKING WITH GMC, THERE WAS AN EXISTING NHTSA ACTION NUMBER: PE07014 CONCERNING THIS DEFECT FOR MY MAKE/MODEL/YEAR VEHICLE. A GMC SPECIAL COVERAGE POLICY EXTENSION (07099A) WAS ALSO IN EFFECT SINCE 2007 FOR 10 YEARS OR 150,000 MILES TO EFFECTIVELY REPAIR THIS KNOWN FUEL TANK DEFECT. THIS REPAIR INVOLVES A COMPLETE REPLACEMENT OF THE FUEL TANK. HOWEVER, GMC REFUSED TO REPLACE THE FUEL TANK AND COVER THE COST OF REPAIR BECAUSE MY VIN NUMBER WAS NOT IN THE LISTED RANGE. IN TRYING TO REPAIR THE VEHICLE IT WAS FOUND THAT THESE FUEL TANKS ARE ON BACKORDER FROM GM AS I SUSPECT MANY GMC ENVOY OWNERS ARE NOW BECOMING AWARE OF THIS SERIOUS DEFECT AND WERE NOT INFORMED AT THE INITIAL RECALL BECAUSE LIKE MY VEHICLE, THEY WERE NOT ON THE VIN NUMBER COVERAGE LIST. OBVIOUSLY THE GM VIN NUMBER RANGE FOR THIS DEFECT IS INCORRECT AND SHOULD BE EXPANDED TO COVER ALL KNOWN 2002-2004 ENVOY, ENVOY XL AND ENVOY XUV MODEL VEHICLES. THE COST OF REPAIR WAS OVER $1400. GMC IS THE ONLY SOURCE FOR THIS FUEL TANK AS THERE ARE NO OTHER OEM VENDORS. THIS IS A DANGEROUS DEFECT OF WHICH I BELIEVE MANY GMC ENVOY OWNERS ARE NOT AWARE OF AND CAN LEAD TO EXPLOSION AND SERIOUS INJURY IF LEFT UNDETECTED. GMC NEEDS TO RE-EVALUATE THE VIN NUMBER RANGES AND NOTIFY ALL MAKE/MODEL/YEAR OWNERS IMMEDIATELY TO CHECK FOR FUEL TANK LEAKAGE AND IF NECESSARY, COVER THE COST OF REPLACEMENT AND REPAIR. I HAVE SAVED THE FUEL TANK AND REPAIR RECEIPTS AND CAN SUPPLY PICTURES OF THE DEFECT IF REQUIRED/REQUESTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717813May 21, 2015
VISIBILITY/WIPER
AFTER TAKING CAR IN FOR RECALL FOR HEADLAMP DRIVER MODULE THE WINDSHIELD WIPERS COME ON WHEN THE CAR IS TURNED ON EVEN THOUGH THE SWITCH IS IN THE OFF POSITION. THEY WILL NOT GO OFF UNTIL THE CAR IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717877May 21, 2015
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
WHILE GOING APPROXIMATELY 60 MPH THE LOW BEAM HEADLIGHTS JUST GO OUT WITH ONLY THE PARKING LIGHTS AND FOG LIGHTS WORKING. ALSO MOST OF THE GAUGES ON THE INSTRUMENT PANEL DO NOT WORK INCLUDING THE GAS GAUGE. AFTER SOME INTERNET RESEARCH MANY OTHERS ARE HAVING THESE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717216May 18, 2015
EXTERIOR LIGHTING
LOW BEAM LIGHTS FAILING INTERMITTENTLY. LIGHTS SHUT OFF TWICE @ 9:30 PM ON 5/16/2015 DRIVING ON DIVIDED HIGHWAY AT 65 MPH. THE LIGHTS STARTED OPERATING NORMALLY AFTER PULLING OFF ON THE SHOULDER BOTH TIMES. RESEARCHED THE WEB AND FOUND THIS IS A PROBLEM WITH PROBABLY THE HEADLAMP DRIVER MODULES OR RELAY. DROVE THE SUV TO THE GMC DEALER TODAY AND THEY SAID THEY HAD NO RECORD OF A RECALL FOR THIS UNIT AND ANY WORK DONE ON THE PROBLEM WOULD BE BILLED TO ME. I LEFT THE DEALER AND CALLED GMC AND HAD THEM PULL UP THIS UNIT ON THEIR SYSTEM AND GOT THE SAME RUN AROUND. THEY FINALLY TOLD ME THAT SOME 2007 GMC ENVOYS ARE BEING RECALLED FOR THIS CONDITION BUT NOT MINE. THIS IS A SCARY CONDITION AND DUE TO AN EXTREME SAFETY CONCERN I PURCHASED THE RELAY AT AN AUTO PARTS STORE TODAY FOR $38.31 AND INSTALLED IT MYSELF. THIS PROBLEM IS PROBABLY MORE WIDE SPREAD THAN GMC HAS REPORTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716605May 15, 2015
STRUCTURE:BODY
WHILE DRIVING MY ENVOY REAR DOOR OPENED UP ON THE HIGHWAY WHILE DRIVING. I PULLED OVER AND TRIED TO CLOSE IT. IT WOULDN'T CLOSE, I HAD TO USE A BUNGY CORD TO KEEP IT CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716762May 15, 2015
EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 GMC ENVOY. WHILE TURNING, THE LEFT TURN SIGNAL ON THE INSTRUMENT PANEL BLINKED AND THEN BEGAN TO BLINK VERY FAST WITHOUT WARNING. WHEN THE LEFT TURN SIGNAL WAS ENGAGED, THE TAIL LIGHT FAILED. THE FAILURE RECURRED EACH TIME THE LEFT TURN SIGNAL WAS ENGAGED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715900May 12, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 GMC ENVOY. WHILE DRIVING AT 30 MPH, THE CONTACT WAS MADE AWARE THAT THE DRIVER SIDE REAR LAMP FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIGHT BULB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715939May 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT WHEN THE KEY WAS INSERTED IN THE SWITCH, IT WOULD NOT TURN ON. THE VEHICLE HAD TO BE TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715812May 11, 2015
SUSPENSION
WAS INSPECTING CAR AND HAD SEVERAL COMPLAINTS TO DEALERSHIP THAT FRONT END HAD A STRANGE NOISE WHEN WE GO OVER A ROUGH ROAD. WHILE TRYING TO FIGURE OUT WHERE FUEL SMELL IS COMING FROM I NOTICED A CRACK ON THE WELD NEXT TO THE SHOCK MOUNT . I ALSO NOTICED THAT THERE HAS BEEN A PREVIOUS REPAIR THERE BECAUSE WE HAVE HAD THIS CAR SINCE IT WAS NEW ALL I CAN THINK IS THAT THEY SAW THIS AND DID A REPAIR AND NOT TELLING US SO IF YOUR CAR IS CREAKING CHECK THE FRONT END COULD BE FALLING APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715471May 9, 2015
FUEL/PROPULSION SYSTEM
I COULD SMELL GAS AND MY SON A MECHANIC LOOKED AT IT AND SAID IT IS LEAKING ON THE TWO LINES THAT COME OUT THE TOP OF THE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714852May 5, 2015
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
WHEN BACKING THE VEHICLE TO LEAVE A LOCAL RESTAURANT, DRIVER STRUCK VEHICLE BEHIND HER. THIS HAPPENED SO QUICKLY THAT IT WAS UNKNOWN TO THE DRIVER HOW THE VEHICLE TRAVELED SO QUICKLY THAT DRIVER HAD NOT EVEN HAD A CHANCE TO TURN THE STEERING WHEEL TO AVOID STRIKING THE OTHER VEHICLE. DRIVER PLACED VEHICLE IN DRIVE TO PULL OVER TO ASSESS THE DAMAGE. WHEN PLACED INTO DRIVE, THE VEHICLE LURCHED FORWARD AND CONTINUED TO ACCELERATE DESPITE THE BRAKES BEING APPLIED. THE VEHICLE STRUCK A BRICK RESTAURANT. DAMAGE WAS ALSO DONE TO THE INTERIOR BATHROOM OF THE FACILITY AND THE BUSINESS HAD TO CLOSE TO ASSURE SAFETY OF IT'S STAFF/CUSTOMERS. WITNESS STATES THE VEHICLE WAS OBVIOUSLY LURCHING AND APPEARED TO HAVE A MECHANICAL PROBLEM. THE DRIVER'S FOOT BOUNCED OFF OF THE BRAKE PEDAL ON IMPACT LODGING IT UNDERNEATH THE BRAKE PEDAL. IT WAS ALSO NOTED THAT NEITHER FRONT AIRBAGS DID DEPLOY. DRIVER DID NOT SEEK MEDICAL ATTENTION HOWEVER DRIVER'S FOOT WAS BADLY BRUISED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10714472May 4, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED FUEL LEAKING UNDERNEATH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE FILLER NECK THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 157,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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