GMC Envoy Complaints

3,582 consumer complaints on file.

#10010951March 24, 2003
FUEL SYSTEM, GASOLINE
GM ADVERTISES GAS MILEAGE OF 16/22 MILES PER GALLON. I AM GETTING 10.5/12.5. I HAVE TAKEN THE CAR BACK TO THE DEALER TO NO AVAIL. I HAVE REPORTED THIS TO GM CUSTOMER SERVICE TO NO AVAIL. WHAT NEXT???. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010707March 18, 2003
STRUCTURE:BODY
I OWN A 2003 GMC ENVOY XL AND WHEN I AM DRIVING ON THE HIGHWAY, I HEAR A LOT OF WIND NOISE, WHILE THE WINDOWS ARE CLOSED. PLEASE INVESTIGATE THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010503March 15, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
UNCOMMANDED MOVEMENT OF OUTSIDE REAR VIEW MIRRORS. DRIVERS AND PASSENGERS OUTSIDE REAR VIEW MEMORY MIRRORS WANDER AND DO NOT GO BACK TO A PREVIOUSLY SET POSITIONS. PRESSING KEY FOB TO UNLOCK DOORS, INSERTING KEY INTO IGNITION OR PRESSING MEMORY RECALL BUTTON CAUSES MIRROR MOVEMENT FROM PRESET POSITIONS REQUIRING MANUAL READJUSTMENTS EVERY TIME VEHICLE IS DRIVEN. WHEN USING TILT IN REVERSE FUNCTION, MIRRORS DO NOT RETURN TO INITIAL DRIVING POSITION. MIRRORS ALSO DRIFT OUT OF POSITION WHILE HIGHWAY DRIVING FOR EXTENDED PERIODS OF TIME (MAINLY DRIVER'S SIDE). VEHICLE HAS BEEN TO DEALER SERVICE DEPARTMENT 6 TIMES FOR THIS PARTICULAR PROBLEM. BOTH MIRRORS HAVE BEEN REPLACED, PASSENGER MIRROR CURRENTLY OPERATING PROPERLY AFTER REPLACEMENT. PRESENTED SERVICE DEPARTMENT WITH A COPY OF GM SERVICE BULLETIN 02-08-64-008 DATED APRIL 2002 DURING MY LAST VISIT (MAR 2003) TO HAVE DRIVERS MIRROR CORRECTED. THEY STATED SEVERAL OTHER CUSTOMERS HAVE THE SAME PROBLEM AND GM HAS DIRECTED THEM TO NOT REPLACE MIRRORS DESPITE THE GM SERVICE BULLETIN. THEY COULD NOT PROVIDE ANY TIME FRAME THEY EXPECT A RESOLUTION FROM GM IF ANY AND DID NOT OPEN A SERVICE TICKET FOR MY VEHICLES DISCREPANCY DURING THE LAST VISIT. PROPERLY ADJUSTED REAR VIEW MIRRORS ARE A REQUIRED SAFETY ITEM FOR ALL VEHICLES LICENSED TO BE DRIVEN ON PUBLIC ROADS. MALFUNCTIONING MIRRORS CLEARLY JEOPARDIZE PUBLIC SAFETY AND IT IS OBVIOUS FROM THE INFORMATION AVAILABLE, GM HAS A SAFETY PROBLEM WITH THEIR PRODUCT REQUIRING IMMEDIATE ATTENTION AND RESOLUTION. ANY ADDITIONAL INFORMATION AND HELP RESOLVING THIS SAFETY ISSUE WILL BE APPRECIATED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010255March 10, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE ANTI-FREEZE IS TURNING INTO A PUDDING SUBSTANCE. I DO NOT KNOW WHY IT DOES THIS, BUT ON ALL OF MY GM VEHICLES THIS HAPPENS. I HAVE THEM FLUSHED AND REFILLED BUT THE PROBLEM CONTINUES TO OCCUR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010122March 7, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE FAILED IN THE MIDDLE OF A BUSY ROAD. THE LOW ENGINE POWER LIGHT CAME ON, FOLLOWED BY SERVICE ENGINE SOON LIGHT AND THEN THE VEHICLE LOST ALL POWER. TOWED TO THE DEALER. PROBLEM WAS CYLINDER SLEEVE FLEW OUT AND DAMAGED THE ENGINE. REQUIRED A NEW ENGINE. VEHICLE HAD 15000 MILES ON. GM OFFERED TO DO WHATEVER IT TAKES TO KEEP ME HAPPY AND LOYAL. I REQUEST FROM THEM TO CREDIT ALL THE PAYMENTS I MADE ON THIS VEHICLE TO THE PURCHASE OF 2003 ESCALADE . THEY COUNTER OFFERED AN EXTENDED WARRANTY FOR 60,000 MILES. I SAID NO. I AM BUYING A LAND CRUISER THIS WEEKEND. NO MORE GM CARS. THE WORST. INCLUDING THE HIGH END CADILLAC . JUST REVIEW THE COMPLAINTS ON THIS SITE AND YOU WILL SEE FOR YOUR SELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008372March 4, 2003
ELECTRICAL SYSTEM
MY 2002 ENVOY HAS A PROBLEM WITH THE DOORS ELECTRICAL SYSTEM. SOMETIMES WHEN I DRIVE OVER A BUMP IN THE ROAD ALL 4 OF THE DOORS WILL UNLOCK. THIS PROBLEM SEEMS TO OCCUR MORE OFTEN DURING COLDER WEATHER. THE VEHICLE HAS BEEN IN SERVICE 4 TIMES FOR THIS SAME PROBLEM, THEY TELL ME THAT THEY ARE UNABLE TO DUPLICATE IT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009633February 28, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ALL 4 DOORS UNLOCKED WITHOUT WARNING. PROBLEM OCCURRED MOST WHEN THE TEMPERATURE WAS COLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009390February 26, 2003
AIR BAGS
CONSUMER LOST CONTROL OF VEHICLE AND HIT A LEDGE, AND NONE OF THE AIR BAGS DEPLOYED. *JB THE DEALER STATED THAT IF THE VEHICLE HIT 6 INCHES TO THE RIGHT, THEN THE AIR BAGS WOULD HAVE DEPLOYED. *SCC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10007973February 22, 2003
SEAT BELTS:REAR/OTHER
GMC ENVOY, 2003. COMPLAINT: REAR CENTER SEAT/SHOULDER BELT LOCKS UP 100% OF THE TIME. BECAUSE OF THIS ANYONE WEARING IT IS "PINNED" AGAINST THE SEAT. THAT IS, THERE IS NO MOVEMENT ALLOWED - YOU CANNOT LEAN FOREWARD. THIS SITUATION MAKES THE BACK CENTER POSITION BELT UN-USABLE. I BROUGHT THIS TO THE ATTENTION OF THE DEALER, (AND THEY AGREE THAT IT IS UN-WEARABLE), BUT SAY THAT THERE IS NO FIX. THEY ALSO SHOWED ME THAT THE SAME SITUATION CAN BE FOUND ON OTHER ENVOYS ON THEIR LOT. I FREQUENTLY CARRY 5 PEOPLE IN THE VEHICLE AND I BELIEVE IT'S DANGERIOUS HAVE ONE OF THE SEATING POSITONS WITH AN UN-WEARABLE SEAT/SHOULDER BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007987February 22, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
GMC ENVOY 2002 SLE XL PURCHASED IN THE MONTH OF JUNE AND STARTED HAVING PROBLEMS IN OCT. THE VEHICLE WOULD SHIFT IN AND OUT OF 2WD AND 4WD ON IT'S OWN AND ON OCCASION IT WOULD LOCK THE WHEELS ALSO. PROBLEM MOSTLY OCCURED WHEN MAKING TURNS. STATED PROBLEM TO DEALER (10/18/02) - DEALER REPLACED 4WD SELECTOR SWITCH (REASON: INTERNALLY SHORTED). HAD PROBLEM AGAIN IN MONTH OF FEB. '03. BROUGHT VEHICLE BACK TO THE SAME DEALER AND EXPLAINED PROBLEM AGAIN (02/21/03). DEALER REPLACED 4WD SELECTOR SWITCH AGAIN. REASON WHY I'M FILING THIS COMPLAINT IS BECAUSE I FEEL THIS VEHICLE IS NOT SAFE. I ALSO REALIZED THAT I'M NOT THE ONLY ONE EXPERIENCING THESE SAME PROBLEMS. MY HOPE IS THAT GMC WILL TAKE NOTICE AND CORRECT THIS PROBLEM QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009003February 21, 2003
AIR BAGS
THE VEHICLE WAS INVOLVED IN A ROLL OVER ACCIDENT, AND THE AIR BAGS FAILED TO DEPLOY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007888February 20, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
VEHICLE 2002 GMC ENVOY [XXX] OUTSIDE REARVIEW MIRRORS ADJUST THEMSELVES TO ODD POSITIONS ALMOST DAILY OR EVERY TIME I DRIVE THIS VEHICLE. IT IS NECESSARY FOR ME TO STOP THE VEHICLE AND PLACE THE TRANSMISSION IN PARK AND THEN PUSH THE MEMORY BUTTON AS MANY AS 4 TIMES TO GET THE MIRRORS IN PROPER POSITION, OR ADJUST THE MIRROR WHILE DRIVING USING THE JOY STICK CONTROL. THE DEALER HAS NOT BEEN ABLE TO CORRECT THE PROBLEM EXCEPT ASKING ME TO RETURN THE VEHICLE FOR THE 3RD TIME. INCIDENT DATE IS EVERY DAY THE VEHICLE IS DRIVEN THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007677February 17, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
BELOW IS COPY OF LETTER GIVEN TO GM DEALERSHIP FOLLOWING THE ENGINE FAILURE AT HIGH SPEED: 10/05/2001 TO : BOB ROSS SERVICE DEPARTMENT 2002 GMC ENVOY 3,240 MILES PROBLEM: ON SUNDAY OCTOBER 4TH, MY WIFE WAS DRIVING ON 675 TO FAIRFIELD MALL FROM OUR HOME AT 6:10 PM IN THE EVENING. SHE HAD TRAVELED ABOUT 8 MILES AND WAS GOING 65 MPH IN THE MIDDLE LANE WHEN THE ENVOY SUDDENLY LURCHED AND THEN QUICKLY SLOWED WITH TOTAL LOSS OF ENGINE POWER. THE HEADLIGHTS (IT WAS DARK) WERE STILL ON AND THE CHECK ABS LIGHT CAME ON AS SHE COASTED TO THE BERM IN MODERATE TRAFFIC. AT THAT POINT THE CAR WOULD TURN OVER (BATTERY OK) WITH THE KEY BUT WOULD NOT FIRE. SHE CALLED ON-STAR AND THEY SAID IT WOULD HAVE TO BE TOWED AND CALLED DISPATCH (CASE 00244572). SHE ALSO CALLED ME SO THAT I COULD PICK HER UP. WHEN I GOT TO THE CAR, APPROXIMATELY 6:15, I TURNED OVER THE ENGINE AND IT FIRED. THE CHECK ABS LAMP WAS STILL ON. I WAITED FOR THE TOW TRUCK AND HE FOLLOWED ME TO THE BOB ROSS DEALERSHIP. AS I STARTED TO DRIVE, THE ABS LAMP WENT OUT, BUT THE CHECK ENGINE SOON LAMP CAME ON AND STAYED ON THE ENTIRE DRIVE TO THE DEALERSHIP (ABOUT 8 MILES) WHERE IT WAS PARKED AT 6:50 PM SUNDAY NIGHT. DURING THE DRIVE, IT WAS OBVIOUS THE TRANSMISSION WOULD NOT SHIFT OUT OF ONE OF THE LOWER RANGE GEARS (NOT SURE WHICH ONE) AND IT APPEARS THE ENGINE WAS RUNNING IN ''LIMP HOME MODE''. IT WOULD APPEAR SOME COMPUTER GLITCH HAS OCCURRED WHICH IS CRITICAL TO THE ENTIRE ENGINE CONTROL PROGRAM. I AM VERY CONCERNED IN THAT THIS VEHICLE ONLY HAS 3240 MILES AND THE TOTAL AND SUDDEN LOSS OF POWER IN MODERATE TRAFFIC AND DARKNESS COULD HAVE PLACED MY WIFE IN A PRECARIOUS POSITION AS SHE TRIED TO MOVE TO THE BERM WITH NO POWER ASSIST (STEERING OR BRAKES) AVAILABLE. PLEASE CHECK THE VEHICLE OUT CAREFULLY TO DETERMINE THE CAUSE OF THIS UNACCEPTABLE FAILURE. JOHN PERKINS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007402February 14, 2003
AIR BAGS:SIDE/WINDOW
THE TRUCK WAS BROAD SIDED, AND THE SIDE AIRBAGS FAILED TO DEPLOY.*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10007388February 13, 2003
ELECTRICAL SYSTEM
THE POWER WINDOWS AND SEATS FAILED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007211February 12, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER WAS UNABLE TO SHIFT THE GEAR FROM PARK TO DRIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006984February 11, 2003
STRUCTURE
THERE WAS A WIND NOISE COMING FROM THE DRIVER SIDE WINDOW. DEALER HASN'T CORRECTED THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005585February 10, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLAINT IS FOR 2002 GMC ENVOY. ON THREE OCCASIONS, THIS TRUCK STALLED OUT WHILE IN MOTION, THE LAST TIME AT 55 MPH ON AN INTERSTATE HIGHWAY. ON THREE OCCASIONS, THE TRANSMISSION IN THIS VEHICLE SWITCHED, OF ITS OWN ACCORD, FROM 2 WD TO 4 WD (LOW) NEARLY CASUSING ACCIDENTS ON TWO OCCASIONS. I LISTED THE MOST RECENT OCCURRENCES OF THESE PROBLEMS BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005439February 6, 2003
ELECTRICAL SYSTEM
2002 GMC ENVOY, IF YOU TURN THE HEATER CONTROLLERS FULL HOT YOU GET 200 DEGREE WATER RUNNING THROUGH THE DASH. INSTALL A CD AND THE HEAT FROM THE HOT WATER PLUS LASER IN CD CAUSE THE DISK TO CATCH FIRE. THIS PROBLEM WILL PROBABLY HAPPEN IN BRAVADA AND TRAIL BLAZER ALSO.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10005335February 5, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THIS IS MY SECOND LETTER TO YOUR COMPANY GMC. PLAIN AND SIMPLE ALL I AM LOOKING FOR IS THE VALUE OF MY INVESTMENT. I HAVE NO DESIRE TO GET ANYTHING FREE NOR AM I JUST TRYING TO GET A NEW VEHICLE. THE 2002 ENVOY I PURCHASED FROM YOU A YEAR AND A HALF AGO WOULD BE FINE IF I DID NOT HAVE SO MANY PROBLEMS WITH IT. ABOUT A MONTH AGO IT HAD TO HAVE A NEW MOTOR AND THIS PAST WEEK IT HAD TO GO BACK TO THE SHOP TO HAVE A FAN REPLACED AT A COST OF $800. I EXPECT THAT NEXT MONTH I WILL BE PAYING $500 PLUS DOLLARS FOR SOME OTHER REPAIR. I KNEW THAT ONCE THIS REPAIR WAS DONE TO THE MOST IMPORTANT SYSTEM OF THE VEHICLE I WOULD HAVE MAJOR PROBLEMS FOR AS LONG AS I HAVE THIS ENVOY. I AM NOT GOING TO ALLOW THIS COMPANY TO KEEP ME IN THIS SITUATION. THIS IS MY FINAL ATTEMPT TO REASON WITH GMC TO WORK OUT SOME WAY FOR ME TO GET A DEPENDABLE VEHICLE THAT AFFORDS ME THE YEARS OF SERVICE ANY REASONABLE PERSON WOULD EXPECT FOR A 30K INVESTMENT. MY GMC SR # IS 1-5521-9927. I AM QUITE AWARE OF YOUR ASSERTION THAT YOU REPLACED THE ENGINE OUT OF WARRANTY FREE OF CHARGE. I WOULD COUNTER THAT CLAIM BY SAYING THAT THE PROBLEMS WITH THE ENGINE STARTED LONG BEFORE THE WARRANTY EXPIRED. I HAVE THE SERVICE CONTRACT TO SHOW THIS. MY POINT IS I AM STILL STUCK WITH A 2002 GMC TRUCK THAT HAS SUFFERED A MAJOR ENGINE FAILURE AND ALL THE PROBLEMS THAT COME WITH THAT FAILURE AND THIS IS JUST 2003. I WOULD ALSO SAY THAT THE VERY FACT THAT THE ENGINE FAILED SO SOON DOES NOT SPEAK WELL OF THIS VEHICLE OR YOUR COMPANY. I HOPE THIS IS NOT THE STANDARD YOU HAVE ESTABLISHED FOR YOUR VEHICLE. NOW ONLY A FEW WEEKS AFTER THE ENGINE IS REPLACED I AM FACED WITH THE TRUCK GOING BACK TO THE SHOP FOR A MAJOR REPAIR. I STILL HAVE NOT MENTIONED THE OTHER PROBLEMS I HAVE HAD WITH THE ENVOY. LETTERS TO THE BETTER BUSINESS BUREAU,AND CONSUMER PROTECTION AGENCY WILL ALSO BE WRITTEN. PLEASE SEND ME A WRITTEN RESPONSE TO THIS LETTER. KELVIN ONEAL BUCK, CUSTOMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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