GMC Envoy Complaints

3,582 consumer complaints on file.

#10154538April 4, 2006
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
IN REGARD TO MY PRIOR COMPLAINT I NOTICE THAT MY HINGES HOLDING MY TAILGATE ON WERE RUSTED ABOUT A MONTH AFTER I PURCHASE MY TRUCK, AND TOOK IT THE DEALER SERVICE SHOP. I WAS TOLD THAT THE HINGES WERE NOT COVERED UNDER THE CERTIFIED WARRANTY,ALTHOUGH ACCORDING TO THE CERTIFIED CAR AND TRUCK WARRANTY IT SHOULD HAVE BEEN NOTICE DURING THE BUMPER TO BUMPER INSPECTION BEFORE SELLING THE TRUCK. I CAN'T REMEMBER THE EXACT DAY I TOOK IT IN I BELIEVE IT WAS NEAR THE END OF THE MONTH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154400April 3, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I PURCHASE A 2002 GMC ENVOY 06/05 ,AND ABOUT 1 MONTH AGO I HEARD A LOUD NOISE WHEN I WENT TO OPEN MY TAIL HATCH AFTER NOTICING MY PASSENGER SIDE BRAKE LIGHT WAS OUT. I TALK TO THE DEALER ABOUT THIS AND WAS TOLD BY THE BODY SHOP MANAGER THAT THE FLAP OVER THE HATCH WAS SUPPOSE TO LOOK LIKE THAT THERE IS A VERY NOTICEABLE GAP,HE THEN SAID THAT IT PROBABLY HAD BEEN FIXED BEFORE. AND DURING A LATER CONVERSATION WITH HIM HE SAID THAT IT WAS NATURAL WEAR AND TEAR. I AM THE OWNER AND ONLY DRIVER OF MY TRUCK, AND I PROBABLY WOULDN'T HAVE OPEN THE BACK HATCH IF I HADN'T NOTICE THE BRAKE LIGHT OUT WHICH I FOUND OUT IS UNDER A RECALL. MY CONVERSATIONS WITH THE DEALER AND ALSO GMC HAVE LEAD TO NO WHERE. I TOOK THE TRUCK TO AN OUTSIDE REPAIR SHOP WHO LOOK AT THE HATCH AND ALSO SAID THAT IT HAD BEEN REPAIR BEFORE AND TO TRY TO WORK WITH GMC AND THE DEALER WITH GETTING IT FIXED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154438April 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED OUR 2005 GMC ENVOY SLT IN DEC. 2004, WHICH CAME RIGHT OFF THE SHOWROOM FLOOR. WE HAD LOW FUEL ECONOMY BUT THOUGHT THIS WOULD GET BETTER WITH MORE MILES. AFTER 30,000 MILES OUR TRANSMISSION WENT OUT WITHOUT WARNING. AT NO TIME DID ANY INTERNAL SENSOR SYSTEM DETECT A PROBLEM AND WE DID NOT NOTICE ANYTHING UNTIL IT WAS TO LATE. WE TOOK IT BACK TO DEALER AND LUCKILY IT WAS COVERED UNDER WARRANTY FOR REPAIR. ACCORDING TO MECHANIC THE PROBLEM WAS A SMALL O-RING WHICH WAS DAMAGED AT THE FACTORY AND THAT THE TRANSMISSION CAME FROM THE FACTORY THIS WAY. THEY DID REBUILD THE TRANSMISSION BUT NOW I ONLY HAVE A 12,000 MILE WARRANTY ON A REBUILT TRANSMISSION. WE FEEL THIS IS UNFAIR AS THE TRANSMISSION WAS DAMAGED AT THE FACTORY AND WAS NOT CAUSED BY ANYTHING WE DID. WE PAID A HEFTY SUM FOR THIS SUV AND NOW THE VALUE HAS DEPRECIATED EVEN MORE BECAUSE OF THIS PROBLEM. NOW WE FEEL WE HAVE A LEMON ON OUR HANDS AND NO WAY TO REMEDY THE SITUATION, NOT TO MENTION THE GAS WE WASTED AND THE TIME IT WAS IN THE SHOP FOR APPROX. 2 WEEKS. WE THOUGHT WE WERE GETTING A RELIABLE VEHICLE!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154048March 29, 2006
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE ON MY 2003 ENVOY XL CAUGHT FIRE AND THE CAR WAS COMPLETELY ENGULFED BY THE FIRE. THE INCIDENT OCCURRED AFTER DRIVING UP A ROAD RISING 1500 VERTICAL FEET OVER A DISTANCE OF 3.5 MILES. NO WARNING LIGHTS CAME ON BEFORE SOMEONE OUTSIDE THE CAR ALERTED US TO THE FIRE. THE VEHICLE HAD 36000 MILES ON IT AND HAD RECENTLY HAD ALL THE RECOMMENDED SERVICE COMPLETED INCLUDING OIL CHANGE AND TRANSMISSION AND FUEL SYSTEM FLUSHES. THE ONE ISSUE WHICH THE GMC DEALER HAD BEEN UNABLE TO FIX WAS A LEAK TO THE FRONT PINION SEAL. THE DEALER HAD THE CAR FOR TWO DAYS AND COULD FIND NO PROBLEM EVEN THOUGH A VERY REPUTABLE REPAIR SHOP HAD ALERTED US TO THE PROBLEM WHILE PERFORMING THE OTHER MAINTENANCE AND SUGGESTED THAT WE HAVE THE DEALER ADDRESS THE PROBLEM WHILE THE CAR WAS UNDER WARRANTY. AFTER THE DEALER SAID THERE WAS NOTHING THEY COULD DO I WAS TOLD BY A SERVICE MANAGER THAT HE DIDN'T WANT TO REPLACE THE SEAL BECAUSE IF IT WAS SOMETHING ELSE IT WOULD HAVE BEEN A WASTE OF MONEY TO REPLACE THE SEAL. THE FIRE SEEMED TO ORIGINATE FROM A LOCATION A QUARTER OF THE WAY IN FROM THE PASSENGER BUMPER ABOUT AS FAR BACK AS THE TIRE. SINCE THIS INCIDENT HAPPENED WITHIN THE LAST TWELVE HOURS I DON'T KNOW WHAT THE CAUSE COULD BE. OUR INSURANCE AGENT'S CLAIMS ADJUSTER WILL BE LOOKING INTO THIS I'M SURE. THERE DOESN'T APPEAR TO BE ANY RECALL RELATED TO THIS ISSUE. WE HAD SEVEN PEOPLE IN THE CAR TODAY INCLUDING 3 CHILDREN AND 2 SENIOR CITIZENS. LUCKILY EVERYONE WAS ABLE TO GET OUT UNHARMED BUT WE HAD NO WARNING. HAD WE NOT BEEN IN A LOCATION WHERE SOMEONE SAW THE FIRE AND ALERTED US I DON'T KNOW WHAT WOULD HAVE HAPPENED. WHAT CAN WE DO TO FIND THE CAUSE AND MAKE SURE IT DOESN'T HAPPEN TO SOMEONE ELSE? *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10153303March 21, 2006
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING:HEADLIGHTS
DT*: THE CONTACT STATED WHILE DRIVING UPHILL AT NO PARTICULAR SPEED, THE ENGINE STALLS AND OPERATES AT A REDUCED SPEED. ADDITIONALLY, THE HEADLIGHTS INTERMITTENTLY WORK AT NIGHT AND THE GAS GAUGE PROVIDES AN INCORRECT DISPLAY OF THE PROPER FUEL LEVEL. ALTHOUGH THE VEHICLE WAS SEEN BY A DEALER NUMEROUS TIMES, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. THE CONSUMER STATED THE ELECTRICAL SYSTEM IS FAULTY. THE LEFT FRONT WINDOW DROPPED THE LIGHTS BECAME DIM AND THE BATTERY FAILED. UPDATED 04/06/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153320March 21, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
SERVICE ENGINE SOON LIGHT CAME ON, SMALL EMISSIONS FUEL LEAK, DEALERSHIP WANTED TO REPLACE FUEL TANK, OBVIOUS DESIGN FLAW, HOPING FOR RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153356March 21, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED WHILE GOING AROUND A CURVE AT 35 MPH THE DRIVER SIDE REAR DOOR OPENED. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD. UPON ATTEMPTING TO CLOSE THE DOOR, IT WOULD NOT STAY CLOSED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THEY REPLACED THE DRIVER SIDE REAR DOOR LATCH, WHICH REMEDIED THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153239March 20, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED WHEN THE BRAKE PEDAL IS APPLIED, AT VARIOUS SPEEDS, THE BRAKES JERK. THE DEALERSHIP REPLACED THE BRAKE CONTROL MODULE AND SENSOR, BUT THE PROBLEM HAS RETURNED. UPDATED 4/11/2006 - THE DAY THE VEHICLE WAS PURCHASED THE CONSUMER NOTICED THAT THE STABILITRACK SERVICE LIGHT AND STABILITRACK LIGHT WAS ILLUMINATED. THE VEHICLE MADE NOISE WHEN THE BRAKE WAS APPLIED OR WHEN THE VEHICLE ACCELERATED. THE CONSUMER CONTACTED THE DEALER AND TOOK THE VEHICLE IN TO BE SERVICED. THE VEHICLE WAS RETURNED TOT HE CONSUMER AND THE LIGHT WAS OFF BUT THE NEXT DAY THE NOISE RETURNED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153264March 20, 2006
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC, EQUIPMENT, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
I BOUGHT MY GMC ENVOY IN JANUARY 2004 FOR APPROX. $42,000. THIS CAR HAS EVERYTHING. AFTER ABOUT 2 MONTHS OF THE PURCHASE, MY GPS WENT OUT AND HAD BEEN FIXED TWICE. MY BRAKES DO NOT ALWAYS WORK --SOMETIMES THEY SLIP ESPECIALLY WHEN I NEED THEM MOST -WHICH IS SCARY. GMC SAID THAT THEY HAVE HEARD ABOUT THIS PROBLEM BEFORE, BUT DID NOTHING TO RESOLVE THE PROBLEM. THE ENGINE STALLS PERIODICALLY. GMC SAID THEY DO NOT KNOW WHY. THE GAS GAUGE AND ODOMETER DO NOT WORK PROPERLY. WHEN I BROUGHT MY VEHICLE INTO NORTH COUNTY GMC DEALERSHIP IN SAN DIEGO FOR REPAIRS I MENTIONED MY GAS GAUGE DID NOT WORK ALONG WITH MANY OF THE OTHER ISSUES. AFTER THEY REPAIRED THE ODOMETER BY REPLACING THE CLUSTER, THE GAS GAUGE STILL DID NOT WORK. EVERY SINGLE TIME THESE PROBLEMS HAPPEN I AM FORCED TO PAY A $100 SERVICE CHARGE JUST SO THEY CAN LOOK AT IT AND BECAUSE I AM IN SALES, I AM ALSO FORCED TO GET A RENTAL CAR. AFTER ALL THIS, I AM STILL QUITE DISPLEASED WITH GMC. I HATE TO SAY IT BUT THEY ARE SUPPOSED TO BE THE BEST AMERICAN CAR ??PROFESSIONAL GRADE?? AND IF THIS IS TRUE I WILL NEVER BUY AN AMERICAN VEHICLE AGAIN. GMC SAID THEY WOULD BE CHECKING ON ALL THESE PROBLEMS AND EVERY SINGLE TIME I PICKED MY ENVOY UP AFTER THEY SUPPOSEDLY FIXED THE PROBLEMS, I FOUND SEVERAL ISSUES STILL UNRESOLVED. THEY SUGGEST I NEED TO SET ANOTHER MEETING TO BRING MY ENVOY IN AND OF COURSE WILL COST ANOTHER $100. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152766March 15, 2006
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
I TOOK MY 2003 GMC ENVOY TO THE DEALER TO HAVE THE BACK LIFT GATE CHECKED BECAUSE I NOTICED THAT THE PLASTIC SHIELD ON TOP DID NOT SEEM TO BE ALIGNED CORRECTLY AND WHEN I OPEN THE LIFT GATE IT MAKES A CRACKING SOUND. I WAS INFORMED BY MY DEALER THAT THE BRACKETS THAT SECURE THE LIFT GATE ARE SEPARATING AND NEED TO BE REPLACED. I HAVE NOT HAD A CRASH OR INJURY YET RELATED TO THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152787March 15, 2006
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
I WAS DRIVING HOME FROM WORK ENTERING THE FREEWAY ON RAMP. THE RAMP IS CONTROLLED BY A SIGNAL AND I WAS WAITING MY TURN WHEN THE ENGINE FAILED. I WAS COASTING DOWNHILL INTO ANOTHER CAR WHEN I HIT THE BRAKES AND THERE WERE NO BRAKES. I BUMPED THE CAR IN FRONT OF ME DAMAGING THE FRONT GRILL AND HOOD OF MY CAR. SUBMITTED THE CAR TO THE DEALER FOR EVALUATION OF AN ELECTRICAL PROBLEM. THE DEALER HAS BEEN UNABLE TO DUPLICATE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10152802March 15, 2006
AIR BAGS
AVOIDING TO HIT AN UPCOMING VEHICLE IN A CURVE, I LOST CONTROL OF MY GMC ENVOY SUV 2004 AND HIT A CONCRETE DRIVEWAY AND STOPPED WITH AN ELECTRICAL UTILITY POST FRONT SIDE. THE AIRBAGS DID NOT DEPLOY CAUSING MYSELF TO HIT THE STEERING WHEEL AND INJURED MY NECK, MY HEAD, LOWER BACK, KNEES AND LEFT ARM. THE INSURANCE COMPANY TOLD ME THAT IF THE AIR BAGS WOULD DEPLOYED THEY WOULD DECLARED MY VEHICLE TOTAL LOSS DUE TO THE EXTENSIVE DAMAGE. I TOLD THEM I DON'T WANT MY VEHICLE REPAIRED IF THE AIR BAGS ARE NOT CHANGED. I INTEND TO GO AGAINST GMC LEGALLY. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10152725March 14, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT 5 MPH OR LESS THE ENGINE STALLS WITHOUT WARNING. THE DEALERSHIP WAS ALERTED. UPDATED 04/14/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152361March 10, 2006
EXTERIOR LIGHTING:HEADLIGHTS
PURCHASED A 2006 GMC ENVOY. THE HIGH BEAM HEADLIGHTS PROJECT A BEAM OF LIGHT STRAIGHT UP FROM EACH LIGHT INTO THE DRIVERS AND PASSENGERS FIELD OF VIEW. IT IS NOT NOTICEABLE DURING DRY CONDITIONS, BUT WHEN THERE IS MIST, SNOW OR FOG IT IS VERY VISIBLE AND DISTRACTING. YOU CAN SEE THIS EFFECT BY PARKING NEXT TO A BUILDING OR PARKING IN YOUR GARAGE. IT LIGHTS UP THE CEILING IN THE GARAGE VERY NICE. I THOUGHT HEADLIGHT WERE TO PROJECT OUT, NOT UP. IN DRY CONDITIONS, THE TREES ARE LIT UP BY THE BRIGHT LIGHTS. MY DEALER CONTACTED GM AND WAS TOLD TO CHECK ANOTHER TRUCK, WHICH DID THE SAME THING. GM THEN SAID THERE WAS NOT A PROBLEM. THIS IS MY 3RD NEW GMC TRUCK, AND NONE OF THE OTHERS DID THIS. I HAVE NEVER DRIVEN A VEHICLE THAT HAS DONE THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152190March 8, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH A NOISE WAS HEARD FROM THE ENGINE AND THE CLUTCH FAN WAS STICKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR INSPECTION. THE MECHANIC DETERMINED THE CLUTCH FAN NEEDED TO BE REPLACED. THE CLUTCH FAN WAS REPLACED AND THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151796March 4, 2006
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE REAR WINDOW ON THE TAILGATE POPS OPEN ABOUT EVERY OTHER MONTH. THE DASHBOARD DISPLAY ADVISES THIS HAS HAPPENED BUT IT CAN BE EASILY HEARD WHEN THE LATCH POPS. THIS HAS BEEN OCCURRING FOR SEVERAL YEARS. THE DATE BELOW IS THE MOST RECENT OCCURRANCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151678March 3, 2006
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, EQUIPMENT
FIRST OF ALL MY ODOMETER GAUGE STOPPED OPERATING. IT REMAINED ON ZERO MILES WHILE I WAS DRIVING THE VEHICLE SINCE NOVEMBER 2005. THE WHOLE DASHBOARD CLUSTER HAD TO BE REINSTALLED. SECONDLY; THE SERVICE ENGINE SOON LIGHT BEGAN POPPING ON AND THE ENVOY WAS DRIVING ROUGH. I FOUND OUT FROM A GM DEALER THAT THE CLUTCH FAN FROZE WHICH CAUSED THE WATER PUMP TO BREAK AND THE RADIATOR TO OVER HEAT BURST THE RADIATOR HOSE AND SPEW OUT AND LEAK ALL OF THE WATER AND RADIATOR FLUID FROM THE RADIATOR. THE ENVOY IS NOW NOT DRIVABLE. I HAVE ONLY HAD THIS 2004 ENVOY SINCE NOVEMBER OF 2003. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152989March 2, 2006
SEAT BELTS:FRONT:RETRACTOR
2004 ENVOY DRIVER SIDE SEAT BELT WILL NOT RELEASE. *TS THE CONSUMER HAD GREAT DIFFICULTY TRYING TO GET THE SEAT BELT TO RELEASE FROM THE RETRACTOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151100February 24, 2006
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE POWER STEERING UNIT WENT OUT ON MY GMC ENVOY. YES, MY CAR IS OUT OF WARRANTY,BUT DO NOT FEEL THIS SHOULD OF OCCURRED. IN DISCUSSING WITH SERVICE MGR. OF SELLING DEALER HE ADVISED THEY HAVE HAD SIMILAR FAILURES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150423February 16, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1. NORMAL WINTER DRIVING IN NORTHEASTERN OHIO. 2. ANTI LOCK BRAKE SYSTEM FAILED TO OPERATE. THE RESULT WAS IMMEDIATE LOSS OF CONTROL OF THE VEHICLE, CAUSING IT TO SLIDE INTO ONCOMING TRAFFIC ON A RURAL COUNTRY ROAD WHERE IT WAS STRUCK BY AN ON COMING CAR. 3. THE CAR IS TOTALED AS ASSESSED BY THE INSURANCE COMPANY, NO REPAIRS MADE. *NM
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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