Ford Focus Complaints

22,326 consumer complaints on file.

#10127372July 4, 2005
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS 2001 (1) KEY HAS BEEN HARDER TO REMOVE FROM IGNITION, AND MORE DIFFICULT TO TURN (2) KEY WILL NOT TURN IN IGNITION. I BELIEVE CYLINDER TUMBLERS ARE WORN OUT. (3) CALLED FORD CUSTOMER SERVICE. WAS INFORMED THAT THEY COULD NOT HELP ME, AND I NEEDED TO BRING IT TO A DEALER. MY RESEARCH HAS INDICATED THAT THIS IS A VERY COMMON PROBLEM WITH 00-02 FOCUS'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127125June 30, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RIGHT FRONT COIL SPRING BROKE WITHOUT WARNING. BEARING ON THE UPPER TI ROD FROZE UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127126June 30, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: WHEN DRIVING A CERTAIN SPEED THE VEHICLE WILL JERK, USUALLY BETWEEN 35-45 MPH,. IT IS WORSE WHEN TRYING TO GO UP HILL. THE CONSUMER CONTACTED THE DEALER THAT REPLACED PARTS 2 DIFFERENT TIMES, THERE WAS A RECALL ON THE FUEL PUMP, AND THEY REPLACE IT. THE DEALER THOUGHT THAT MAY SOLVE FPROBLEM, BUT IT DID NOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127132June 30, 2005
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:IGNITION
HI, ON SATURDAY EVENING (JUNE 18, 2005) I DROVE MY 2000 FORD FOCUS ZTS TO EDGERTON CONFORT INN IN WISCONSIN WITH MY WIFE AND 6 MONTHS OLD CHILD WITHOUT ANY PROBLEMS. ON FATHER'S DAY MORNING (JUNE 19, 2005) READY TO ENJOY BREAKFAST WITH FAMILY AND FRIENDS I WAS NOT ABLE TO TURN ON THE CAR. THE IGNITION KEY WOULD ONLY GO IN HALF-WAY AND WOULDN'T DO ANYTHING PLUS STEERING WHEEL WAS LOCKED AS WELL, EVENTHOUTH I DIDN'T LOCK IT THE NIGHT BEFORE. I SPENT ABOUT AN HOUR WITH FRIENDS TRYING DIFFERENT APPROACHES TO RELEASE THE STEERING WHEEL WITHOUT SUCCESS. THE CLOSEST TOWN I COULD FIND A FORD SERVICE CENTER WAS IN JANESVILLE, WI AND ON A SUNDAY (FATHER'S DAY) I COULDN'T RESOLVE MUCH. I HAD TO SPENT ANOTHER EXTRA NIGHT IN THE HOTEL TO BE ABLE TO RESOLVE THE NEXT DAY. NOT A FUN THING WHEN YOU HAVE A YOUNG CHILD WITH YOU AND NOT ABLE TO DO MUCH WITHOUT A CAR. ON MONDAY, JUNE 20, 2005, I GOT IN CONTACT WITH GORDIE BOUCHER FORD SERVICE CENTER TO ARRANGE TOWING SERVICE. THAT COST ME $73.50 TO GET MY CAR FROM THE HOTEL PARKING LOT TO THE SERVICE CENTER. AT THE SERVICE CENTER I WAS TOLD THAT MY PROBLEM WAS A KNOWN PROBLEM BY THEM, THAT IT WASN'T THE 1ST. TIME THEY SEE IT HAPPEND TO FOCUS CARS AND THAT WILL COST ME 3 HOURS OF LABOR + PART. (LABOR: 279.83; PART: 98.47 = $378.30+TAX) HOTEL/TOWING/FORD SERVICE TOTAL WAS CLOSE TO $500 THE DAMAGED PART WAS THE IGNITION TUMBLER WHICH THEY HAD TO DRILL OUT, REKEY THE NEW TUMBLER AND REPLACE IT. OLD PARTS STAYED AT SERVICE CENTER. THIS IS APPARENTLY A KNOWN PROBLEM AND I WOULD LIKE TO VOICE MY COMPLAINT WITH YOU BECAUSE THIS SHOULD BE TAKEN CARE BY A RECALL FROM FORD MOTOR COMPANY. ALSO, YOU CAN READ MORE ABOUT THIS FROM OTHER OWNERS ON EDMUND'S WEBSITE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/[email protected]@.EEA50DC/0 PLEASE ADVICE AND THANK YOU FOR YOUR PROVING THIS VENUE TO US, CONSUMERS. FROM ILLINOIS, EDGARDO MUNOZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127080June 29, 2005
ELECTRICAL SYSTEM
DT: CONSUMER SAID THAT OVER THE COURSE OF TIME VEHICLE LOST POWER. CONSUMER WAS EXITING FREEWAY WHEN THE ENGINE STALLED AND EVERYTHING ON VEHICLE FAILED. THERE WERE NO LIGHTS WORKING OR ANY KIND OF POWER. SAME THING HAPPENED AGAIN LAST SUNDAY GOING INTO SAN FRANSISCO. CONSUMER STATED THAT RADIO WILL WORK SOMETIMES AND NOT OTHER TIMES. ALSO, SOMETIMES SHE COULD NOT LOCK DOORS. AL BATTERY HAD TO BE REPLACED AFTER JUST ONE YEAR DUE TO THE ELECTRICAL PROBLEM, BATTERY WAS A THREE YEAR BATTERY. IN ADDITION, ONE TIME THE LEFT TURN SIGNAL WENT OUT. CONSUMER S BELIEVED THAT THESE PROBLEMS WERE ELECTRICAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127067June 29, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION LOCK CYLINDER FAILED ON MY FORD FOCUS (2000 MODEL). THE STEERING WHEEL LOCKED UP AND I WAS UNABLE TO TURN THE KEY TO START THE CAR. I HAD TO HAVE THE CAR TOWED TO THE DEALER WHERE THEY REPLACED THE DEFECTIVE PART FOR AN "IMPROVED IGNITION LOCK CYLINDER KIT" FOR A COST OF $456. CLEARLY, THE ORIGINAL PART WAS DEFECTIVE. I READ DOZENS OF OTHER COMPLAINTS ABOUT THE SAME PROBLEM FOR OTHER FORD FOCUS DRIVERS. MANY HAD TO REPLACE THE IGNITION LOCK CYLINDER MULTIPLE TIMES. FORD SHOULD PAY FOR THESE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126996June 29, 2005
ELECTRICAL SYSTEM:IGNITION
I OWN A 2000 FORD FOCUS. MY IGNITION LOCKED. INITALLY, MY KEY WOULD ONLY GO IN HALF WAY, BUT WOULD NOT TURN. AFTER FINALLY GETTING MY KEY IN, IT STILL WOULD NOT TURN. I HAVE RESEARCHED THIS EXACT INDICENT, AND I HAVE FOUND THIS TO BE A COMMON FAIRLURE. THERE ARE OVER 150 POSTINGS ON AUTOMOTIVETALK.NET ALONE. I PAID $65 TO HAVE THE CAR TOWED AND $310 TO HAVE IT FIXED AT THE DEALER. CLEARLY, THIS IS A DEFECTIVE PART, BUT FORD HAS DONE NOTHING TO COMPENSATE THE OUT OF POCKET COSTS TO THE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126956June 28, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: THE CONTACT OWNS A 2000 FORD FOCUS. THE PROBLEM WITH THE VEHICLE IS THAT ONCE CONSUMER STICKS THE KEY INTO THE IGNITION THE KEY WOULD GET STUCK AND WOULD NOT TURN. AFTER NUMEROUS ATTEMPTS IT WOULD EVENTUALLY START BEFORE, BUT NOW IT WILL NOT START AT ALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126630June 27, 2005
POWER TRAIN
1) AT HIGHWAY SPEED, ABRUPTLY SHIFTS INTO LOW GEAR AND DECCELERATES HARD. ODOMETER DISPLAYS "======", WINDSHIELD WIPERS TURN ON. 2) ENGINE ABRUPTLY STALLS, WITH IMMEDIATE LOSS OF POWER STEERING AND BRAKES. AGAIN ACCOMPANIED BY OTHER ODD EVENTS. 3) NO ACCIDENT YET, BUT DANGEROUS. 4) HAPPENS SPORADICALLY, GETTING MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126707June 27, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: CONTACT STATES THE KEY WILL NOT TURN TO START THE IGNITION. VEHICLE HAD TO BE TOWED, AND THE SERVICE DEALER HAD TO DRILL THE IGNITION CYLINDER LOCK, INSTALL A NEW KEY CYLINDER, AND REMAKE KEYS TO FIT INTO THIS NEW KEY CYLINDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126747June 27, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
THIS WILL BE THE SECOND TIME I'VE HAD TO REPLACE THE INGNITION SWITCH AFTER A FAILURE. IT LOCKS UP/BREAKS AND THE KEY WILL NOT TURN. THE REPAIR AGAIN IS COSTING ME $300 FOR SOMETHING I FEEL SHOULD BE RECALLED. IT WAS NOT COVERED UNDER MY EXTENDED WARRANTY WHEN I WAS AT 40K MILES. I'M OUT OF WARRANTY NOW AT 60K MILES 2 YEARS LATER. I HAVE FOUND SO MANY OTHER COMPLAINTS ON THE INTERNET IN VARIOUS PLACES TO KNOW THIS PROBLEM IS WIDESPREAD. SEVERAL EMPLOYEES AT MY DEALERSHIP AND TOW TRUCK DRIVERS ARE EVEN AWARE OF IT AND ADMIT THAT IT'S A BIG PROBLEM. THIS TIME MY DEALERSHIP IS USING A DIFFERENT PART THAT *SHOULD* NOT HAVE THE SAME PROBLEM. I AM PATIENTLY WAITING FOR A RECALL TO HAPPEN AND TO BE REIMBURSED FOR THESE REPAIRS. IF IT'S A MATTER OF FORD NOT FEELING THAT IT IS A "SAFETY" ISSUE, I WOULD STRONGLY DISAGREE. I LIVE IN A DANGEROUS CITY WHERE I CAN BE STRANDED WITH THIS PROBLEM AT ANY GIVEN MOMENT. LUCKILY THIS TIME I WAS ONLY OUT SHOPPING LOCALLY DURING THE DAY. FORD HAS LOST ME AS A CUSTOMER UNLESS THEY CAN SHOW GOOD FAITH AND FIX THIS PROBLEM FOR EVERYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124472June 27, 2005
EXTERIOR LIGHTING:TURN SIGNAL
THE CONSUMER STATED THAT THE TURN SIGNAL WOULD NOT TURN OFF AUTOMATICALLY. THE SPRING ASSEMBLY WAS REPLACED. THIS IS CONNECTED TO THE HORN, AIR BAG AND TURN SIGNAL. *AK THE TURN SIGNAL CLOCK SPRING ASSEMBLY WAS INSTALLED, PRODUCT CODE#047-002. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126623June 26, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCK UP NECESSITATING TOW AND COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126564June 25, 2005
ELECTRICAL SYSTEM:IGNITION
WE HAD OCCASIONAL DIFFICULTY INSERTING THE KEY INTO OUR 2000 FORD FOCUS, AND THEN ONE DAY WE WERE COMPLETELY UNABLE TO GET THE KEY IN. WE HAVE A KEY THAT IS RARELY USED AND THAT DOESN'T WORK EITHER. WE ARE STUCK AND WILL HAVE TO CALL A TOW TRUCK TO TAKE OUR CAR TO THE SHOP. MY HUSBAND MISSED A DAY OF WORK AND WE DON'T KNOW YET HOW MUCH THIS WHOLE THING WILL COST US. I WANT TO KNOW WHY THERE IS NOT A RECALL ON THIS SINCE IT IS OBVIOUSLY A PROBLEM FOR FORD FOCUS CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126565June 25, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DURING A ROUTINE DRIVING, THE FRONT RIGHT SPRING OF MY 2000 FORD FOCUS, SIMPLY BROOK. AS A RESULT, THE FRONT SHOCK WAS TILTED TO THE RIGHT. I HAD TO REPLACE BOTH SPRINGS AND SHOCKS. I WAS VERY LUCKY IT OCCURED WHEN I WAS DRIVING IN THE CITY AT 25 MILES PER HOUR, OTHERWISE I COULD BE INVOLVED IN AN ACCIDENT. ON NOVEMBER 2004 FORD ISSUED AN EXTENDED WARRANTY FOR THESE FRONT SPRINGS SAYING THAT " PORTION OF THE FRONT COIL SPRINGS MAY NOT HAVE RECEIVED ADEQUATE CORROSION PROTECTION WHICH MAY EVENTUALLY LEAD TO A FRACTURE OF THE SPRING." I HAVE CALLED FORD DEALERSHIP TO FIX THE PROBLEM, BUT THEY WANTED ME TO PAY FOR THE EXPENSES, SAYING THAT IT IS NOT A RECALL. ANY REQUESTS FOR A REFUND WERE DENIDED. PLEASE, I NEED YOUR HELP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127952June 24, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, WHEELS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN
THE CONSUMER HAD NUMEROUS REPAIRS PERFORMED ON HER 2000 FORD FOCUS. *JB RECALL CAMPAIGN#02V288000 & 00V411000. REPAIRS THAT HAVE TAKEN PLACE WITHIN ONE YEAR: 14 NEW TIRES BECAUSE OF A PROBLEM WITH THE WHEELS, ENGINE, TRANSMISSION JERKING, RE-WIRED, BATTERY, OVERHEATING AND MUFFLER. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126461June 24, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE DAY WAS VERY HOT, 90+ DEGREES. I HAD THE AIR CONDITIONING ON WHILE DRIVING AND HAD TO TAKE MY HUSBAND TO A DENTIST APPOINTMENT. I LEFT THE CAR RUNNING WITH THE AIR CONDITIONING ON FOR ABOUT 10 MINUTES, THEN SHUT THE CAR OFF. AFTER ANOTHER 5 MINUTES, I RESTARTED THE CAR, WITH AIR CONDITONING ON AND WAITED FOR MY HUSBAND TO RETURN. THE CAR WAS RUNNING FOR A TOTAL OF ABOUT 25 MINTUES WHILE PARKED. MY HUSBAND RETURNED AND WE PROCEDED TO GO OVER TO THE OTHER SIDE OF TOWN TO GET SOME DINNER. IT WAS 4:30 PM AT THIS TIME. ON OUR WAY, THE CAR STARTED TO 'JERK' FORWARD AND BACKWARD AND I HAD NO ACCELERATION AT ALL. I STEPPED ON THE GAS AND ABSOLUTELY NOTHING HAPPENED. I MANAGED TO GET OVER TO THE SIDE OF THE ROAD WHEN THE ENGINE JUST DIED. I TRIED TO START IT SEVERAL TIMES TO NO AVAIL. WE WAITED SEVERAL MINUTES AND I WAS ABLE TO RESTART THE CAR. WE DROVE ON, WITH THE AIR CONDITIONER ON FOR ABOUT 6 MORE MILES WHEN THE SAME THING HAPPENED. I MANAGED TO GET OFF THE ROAD, BUT NOT BEFORE THE ENGINE DIED. MY HUSBAND CALLED A LOCAL FORD DEALERSHIP AND TOLD THEM WHAT HAD HAPPENED AND WE WERE TOLD IT SOUNDED LIKE THE FUEL PUMP MIGHT NEED REPLACING. WE HAD THE CAR TOWED TO A LOCAL FORD DEALERSHIP, NOT THE ONE WE HAD CALLED, AND WERE TOLD THEY WOULD GET TO IT THAT NIGHT YET. THEY CALLED US AT 8:30 PM AND HAD NOT GOTTEN AROUND TO DOING THE DIAGNOSTICS AS YET. THEY CALLED BACK WITHIN 30 MINUTES AND TOLD US THAT THE FUEL PUMP WILL PROBABLY NEED REPLACING, BUT THEY WILL CALL US AS SOON AS THEY KNEW FOR SURE. AT 11:30 PM, THEY CALLED TO SAY THAT THE DIAGNOSTICS HAD SHOWN NOTHING AND THEY COULD NOT REPLICATE THE PROBLEM. THEY HAD NO IDEA WHAT THE CAUSE MAY HAVE BEEN AND WERE SHOCKED THAT SUCH A THING COULD EVEN HAPPEN TO SUCH A NEW CAR. THERE WAS NOTHING THEY COULD DO. WE PICKED THE CAR UP THIS MORNING AND ARE PRAYING TO GOD THAT WE CAN GET HOME THIS EVENING WITHOUT THE PROBLEM HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126493June 24, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT:CONTACT STATES WHEN SHE PUTS THE KEY IN THE IGNITION IT WILL NOT MOVE.. SHE HAS REPORTED THE PROBLEM TO THE DEALERSHIP. THIS HAS BEEN HAPPENED SINCE 2000, AND IT HAS GOTTEN WORSE. . IT JUST LOCKS UP AND CONTACT CAN'T TURN THE IGNITION. IT SOMETIMES TAKES UP TO 5 MINUTES TO GET THE IGNITION TO TURN OVER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126550June 24, 2005
UNKNOWN OR OTHER
TODAY, JUNE 24/05 MY 2003 FORD FOCUS WITH 22000 MILES ON IT, HAD A PROBLEM. I WENT TO START THE CAR, AND THE IGNITION WAS TOTALLY LOCKED UP. I HAPPENED TO HAVE STOPPED AT A GAS STATION, AND THE GARAGE MAN GAVE IT A TRY AND COULDNT' DO ANYTHING SO I CALLED FORD ROADSIDE. LA'S ALL CITY TOW, STOPPED VERY SHORTLY, AND TOLD ME THAT THEY KNEW VERY WELL THAT ALL THE FOCUS' DID THIS AND HE WAS ABLE TO SLAM ON THE KEYS JUST SO TO FORCE THE FAULTY IGNITION LOCK PIN TO TURN AND THE CAR STARTED SO I WAS ABLE TO GET IT TO THE DEALER. THE HEAD OF SERVICE AT HOLLYWOOD FORD ACKNOWLEDGED THAT THEY ALL KNEW ABOUT THE ISSUE AND REPAIRED IT. HOWEVER BY THAT TIME I HAD MISSED WORK. I JUST SHUDDER TO THINK ABOUT SOME POOR PERSON SOMEWHERE STOPPING IN THE WRONG NEIGBORHOOD AND UNABLE SUDDENLY TO START THIER CAR, PARTICULARLY IF THEY HAVE A CHILD WITH THEM. FORD CUSTOMER SERVICE REP ACKNOWLEDGED THAT THERE HAD BEEN COMPLAINTS ABOUT THIS ISSUE AND CONFIRMED THAT NO RECALL HAD BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126554June 24, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY
TIE ROD BOLT FRACTURED CAUSED THE COLLAPSE OF THE FRONT STEERING ASSEMBLY OF THE DRIVER'S SIDE IN A 2002 FORD FOCUS AS DESCRIBED IN ODI EA02-023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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