Ford Focus Complaints

22,326 consumer complaints on file.

#10125223June 14, 2005
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
2000 FORD FOCUS WITH Z-TECH ENGINE CAUGHT FIRE DRIVERS SIDE BATTERY COMPARTMENT/WIRE HARNESS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10125217June 14, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
APPROX. ON MAY 10TH, WHEN PUTTING THE KEY IN THE IGNITION OF MY CAR, IT WOULD NOT TURN. IT TOOK MANY TRIES OF WIGGLING THE KEY BACK AND FORTH, ATTEMPTING TO TURN THE LOCKED STEERING WHEEL SOME SMALL DEGREE TO GET THE KEY TO ACTUALLY TURN OVER IN THE IGNITION SWITCH AND ALLOW ME TO START MY CAR. THIS PROBLEM BECAME PROGRESSIVELY WORSE TO THE POINT THAT I HAVE HAD TO LEAVE MY SPARE KEY IN THE IGNITION AND COVER MY STEERING WHEEL IN AN ATTEMPT TO HIDE THE KEY. I HAVE SPOKEN TO SOMEONE VIA PHONE AT THIS AGENCY AND WAS REFERRED TO THIS WEBSITE, BUT DID NOT HAVE ACCESS TO COMPUTER UNTIL NOW. AND I HAVE SPOKEN TO SOMEONE AT THE FORD COMPANY VIA PHONE WHO COULD OFFER NO SOLUTIONS UNLESS I WERE TO TAKE MY CAR TO A DEALERSHIP, HAVE IT INSPECTED AND REPAIRED AT MY EXPENSE. I HAVE ORDERED THE PART AND AM AWAITING ITS SHIPPING. COINCIDENTLY, WHILE ORDERING THE PART, THE YOUNG MAN WAITING ON ME STATED HIS GIRLFRIEND CALLED HIM OVER THE WEEKEND WITH THE SAME PROBLEM WITH HER NEWER FORD FOCUS. I GAVE HIM YOUR WEBSITE ADDRESS. HE STATES HE HAS MET SEVERAL PEOPLE SINCE WITH THE SAME COMPLAINT AND GAVE YOUR WEBSITE TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125232June 14, 2005
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
DT: CONSUMER STATES THAT STEERING WHEEL LOCKS UP, WHICH CAUSES THE KEY NOT TO TURN IN THE IGNITION. THE CONSUMER HAS TO WORK WITH THE STEERING WHEEL TO GET KEY TO TURN. CONSUMER HAS TAKEN VEHICLE TO SERVICE DEPARTMENT, AND THE TECHNICIAN STATED THAT VEHICLE HAS AN ANTI-THEFT SYSTEM, AND THAT IS WHY IT IS HAVING STEERING PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125288June 14, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION FAILURE, CAN NOT REMOVE OR TURN KEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125065June 13, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, TIRES
DT: BRAKES FAILED TWICE SINCE 2001. BRAKES WERE REPLACED IN 2001 AND 2002. KEPT REPAIRING THE VEHICLE. THE WATER PUMP/BATTERY, AND TIRES MALFUNCTIONED. ON JUNE 11 2005 WHILE DRIVING THE CAR STOPPED. THE CAR MADE A POPPING SOUND AND STARTED SMOKING. THERE WAS A WARNING, THE BATTERY LIGHT WAS ON. THE ENGINE LIGHTS CAME ON RIGHT BEFORE. CAR DIDNT START BACK UP AFTER SEVERAL ATTEMPTS. CAR WAS TOWED TO HOME. DEALER REPORTED NO PROBLEM WITH THE VEHICLE. CAR WAS REGULARLY SERVICED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125109June 13, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DT: CONTACT STATES A LOCAL SERVICE DEALER SAID THE INSULATION ON WIRES FROM THE TRUNK LID TO THE INSIDE HAS BEEN SCRAPED OFF IN THE FACTORY. THIS DID CAUSED A SHORT IN THE WIRES, LEADING TO THE LOSS OF ABRAKE LIGHTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125114June 13, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: CONSUMER STATED IGNITION LOCK BROKE/FROZE. KEY WOULD NOT GO IN IGNITION, SOMETIMES IT WOULD GO HALF WAY IN, AND SOMETIMES ALL THE WAY IN. BUT EVEN WHEN IT WENT ALL THE WAY IN IGNITION WOULD NOT TURN. VEHICLE WAS SITTING IN DRIVEWAY WHEN THIS HAPPENED. THERE WERE PREVIOUS PROBLEMS WITH IGNITION. BUT CONSUMER WAS EVENTUALLY BE ABLE TO GET IGNITION TO WORK. THIS HAPPENED SEVERAL TIMES OVER THE LAST TWO OR THREE YEARS. HAD NO PROBLEM IN THE LAST YEAR UNTIL NOW. VEHICLE WAS SERVICED REGULARLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125124June 13, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT: DRIVER'S SIDE ELECTRICAL DOOR LOCK FAILED IN THE LOCKED POSITION AND COULD NOT OPEN THE DOOR. CONSUMER HAD TO OPEN MANUALLY. IF ONE NEEDED TO EXIT THE CAR IN AN EMERGENCY FASHION HE WOULD HAVE TO CRAWL OVER SOMETHING TO GET TO ANOTHER DOOR. THE OTHER DOORS DID WORK. THE OWNER HAS ALREADY NOTIFIED THE DEALER AND THE MANUFACTURER. THE LATCH HAD BEEN REPLACED. THEY WERE PRIOR PROBLEMS WITH THE LOCK. THE DOOR LOCKED THE WIFE INSIDE, AND SHE HAD TO CRAWL OVER THE SEAT TO GET OUT OF THE PASSENGER DOOR. *AK *SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121407June 13, 2005
ELECTRICAL SYSTEM
ON SATURDAY 5/14/2005 THE ENGINE COMPARTMENT OF MY WELL MAINTAINED FORD FOCUS SE, 2001, (EQUIPPED WITH A ZENTEC ENGINE), CAUGHT ON FIRE IN A FASHION SIMILAR TO THOSE DESCRIBED BY NUMEROUS OWNERS IN THE FOLLOWING WEB SITES: HTTP://WWW.GEOCITIES.COM/ARCHANGEL_JJN/ HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_FOCUS_FIRES.HTML. THE DAMAGES OCCURRED TO MY FOCUS ARE CLOSE TO THOSE GRAPHICALLY DESCRIBED IN THE PICTURES OF THE SECOND WEB SITE. THE FACT THAT THIS OCCURRED ON A PARKING LOT A BLOCK AWAY FROM A FIRE STATION PREVENTED FURTHER DAMAGE TO THE PASSENGER COMPARTMENT. BUT HAD THIS OCCURRED ON MY HOUSE'S COVERED GARAGE, THE WHOLE HOUSE HAD BURNED. WHAT HAPPENED TO MY CAR IS SIMILAR TO THE SITUATION DESCRIBED IN THE NHTSA 02V288000 CAMPAIGN. BUT MY VEHICLE WAS MANUFACTURED ON AUGUST 2003, AND THEREFORE DOES NOT QUALIFY TO THE VOLUNTARY FORD RECALL TO DEAL WITH THIS SITUATION. AS YOU CAN SEE IN THE REFERRED WEB SITES, THIS IS HE SAME SITUATION REPORTED BY OTHER OWNERS. I HAVE REPORTED THIS CASE TO MY INSURANCE COMPANY, ALLSTATE, CLAIM NUMBER 179019215. THE ADJUSTER IS MR. RUBEN ROMERO @ 800 733-8910 X4385. AS ALLSTATE SUGGESTED, I ALSO CONTACTED FORD. YESTERDAY, I WAS INFORMED BY ALLSTATE THAT MY ACCIDENT RESULTED IN A TOTAL LOST. ON MONDAY 5/16/2005, I CONTACTED MR. MCCLUSTER, FROM THE TIPTON FORD DEALERSHIP, WHO PHOTOGRAPHED MY PICTURES FROM THE FIRE. HE ASSURED ME THAT HE WAS GOING TO LOG THE INCIDENT INTO THE SYSTEM AND ASK ME TO CONTACT FORD AT 866 436-7332. WHEN I CALLED THAT NUMBER, THE SAME DAY, I TALKED TO ANDREW, EMPLOYER NUMBER 3176. HE GAVE THE CLAIM NUMBER 0422761365 AND INDICATED THAT FORD WAS GOING TO CONTACT ON TWO DAYS. I AM STILL WAITING FOR THE CALL. IN MY OPINION FORD DID NOT FULLY FIXED THE CAUSES OF THE NHTSA 02V288000 CAMPAIGN AND THAT WAS THE REASON FOR MY CAR'S FIRE. THUS, FORD SHOULD SOLVE THE PROBLEM IN ALL FOCUS VEHICLES SUFFERING FROM THIS PROBLEM AND IT ALSO MUST BE HELD ACCOUNTABLE FOR ALL PROPERTY DAMAGE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10125030June 12, 2005
AIR BAGS:FRONTAL
ACCIDENT HAPPENED AT DEPT. STORE PARKING LOT. HIT CONCRETE POLE IN PARKING LOT CAUSING AIRBAGS TO DEPLOY AND CAUSING AIRBAG BURNS ON WRIST. CAR TOTALED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10125043June 12, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
NUMEROUS OCCASIONS WHERE THE BATTERY LIGHT WOULD FLICKER AND FLASH AND THE CAR WOULD STALL. FORD ISSUED A TSB WHICH "CURES" THIS BUT IT DID NOT WORK WITH ME OR MANY OTHER FOCUS OWNERS (JUST SEARCH WWW.FOCUSFANATICS.COM OR WWW.FOCALJET.COM). FORD SAYS THEY CANNOT DO ANYTHING UNTIL IT DOES THIS WITH THEM, BUT IT IS SO RANDOM THERE IS NEVER A SET OCCASION WHEN IT WILL DO THIS. THE PREVIOUS OWNER HAS BEEN AT THE DEALERSHIP MANY TIMES BEFORE ME FOR THE SAME SITUATION. THE BATTERY AND ALTERNATOR HAVE BEEN CHANGED AND THE PCM "FLASH" HAS BEEN DONE OVER 2 TIMES. EVEN THE SERVICE REP AT THE SELLING DEALERSHIP SAID "THIS CAR REALLY LIKES TO BE HERE FOR THAT PROBLEM". THOSE WERE HIS OWN WORDS. THIS IS A SAFETY HAZARD BECAUSE IT HAS STALLED ON MY WHEN I WAS IN AN OFF-RAMP AND I ALMOST COLLIDED WITH THE BARRICADE AN AT AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124655June 9, 2005
ELECTRICAL SYSTEM:IGNITION
THE IGNITION "FROZE" SO THAT I COULD NOT TURN THE CAR ON AND THE STEERING WHEEL WAS LOCKED. I HAVE SINCE READ MANY COMPLAINTS ABOUT THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124804June 9, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT: WHEN OPENING THE TRUNK THE LATCH WILL NOT LOCK THE TRUNK. THE LIGHT ON THE DASH STAYS ON ALL OF THE TIME, AND I CONSUMER TO GO OUT AND PLAY WITH THE TRUNK TO GET IT TO CLOSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124865June 9, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING, ROLLED OVER HIGH-SPEED SPEED BUMP AT ABOUT 25 MPH, HEARD A LOUD NOISE. AFTERWARDS, RIGHT FRONT OF CAR MADE VERY LOUD CLICKING NOISE AS IF IT WERE BINDING DURING SHARP TURNS AT LOW SPEEDS. UPON FURTHER INSPECTION, FOUND RIGHT FRONT COIL SPRING BROKEN. BOTH SPRINGS HAD PORTIONS OF THE BLACK COATING MISSING, EXPOSING RUSTY STEEL. UNCERTAIN IF DRIVER'S SIDE SPRING BROKEN. BROKEN RIGHT FRONT SPRING TILTED INWARDS, DID NOT CONTACT TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124541June 8, 2005
LATCHES/LOCKS/LINKAGES, POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVERS SIDE LACH BREAKS SO THE DOOR DOESN'T OPEN FROM THE OUT SIDE. SO YOU HAVE TO OPEN THE DOOR FROM THE PASSENGER SIDE THE PROBLEM IS THERE IS ONLY TWO LOCKS ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124559June 8, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT: FRONT COIL SPRING BROKE ON PASSENGERS SIDE, THE SPRING WAS LOCKED ON THE TIRE AND RUINED THE TIRE. GOODYEAR HAD NEVER SEEN ANYTHING LIKE THAT, AND FORD SAID THEY NEVER HAD ONE COME IN LIKE THAT. GOODYEAR SAID IT COULD HAVE BEEN ANYTHING THAT MADE IT BREAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124582June 8, 2005
ELECTRICAL SYSTEM:IGNITION
MY CAR WAS DRIVING/STARTING JUST FINE UNTIL ONE NIGHT I TRIED TO START MY CAR AND THE IGNITIOON AND STEERING WHEEL LOCKED UP AND WOULDN'T TURN. I HAD TO HAVE IT TOWED TO A DEALERSHIP. THEY REPLACED THE IGNITION CYLINDER IN MY CAR WHICH COST ABOUT $300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124493June 7, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I OWN A 2002 FORD FOCUS AND HAVING TROUBLES WITH HESITATION AND STALLING WHEN THE FUEL TANK NEARS OR BELOW A QUARTER OF A TANK OF FUEL. REPLACED THE FUEL FILTER TRYING TO REMOVE POSSIBLE PROBLEM. PROBLEM STILL EXCISTS. RESEARCHED AND FOUND THAT FORD HAS IDENTIFIED YEARS 2000-2001 FOCUS'S WITH THE SAME DEFECT IN THE FUEL DELIVERY MODULE. SINCE THIS VEHICLE IS DRIVEN BY OUR COLLEGE AGED DAUGHTER, I AM VERY CONCERNED ABOUT THE SAFETY OF THIS CONDITION. I TELEPHONED FORD CUSTOMER RELATIONS AND THEY HAVE INDICATED AN UNWILLINGNESS TO ACT IN CORRECTING THIS DEFECT. I FURTHER IDENTIFIED THAT THERE WAS A CURRENT EXTENDED COVERAGE PROGRAM 03N01 FOR THE 2000 AND 2001 YEAR MODELS. FURTHER IN A ODI RESUME, INVESTIGATION #EA02-022 INDICATES THAT 2002 YEAR VEHICLES ARE ALSO BEING AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124504June 7, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: CONSUMER PUSHED ON ACCELERATOR WHILE VEHICLE WAS IN DRIVE, IT APPEARED AS IF VEHICLE WAS IN NEUTRAL,. VEHICLE WAS ON A SLOP AT A STOP SIGN AND STARTED ROLLING BACKWARDS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124410June 7, 2005
ELECTRICAL SYSTEM:IGNITION
YESTERDAY, ALL OF A SUDDEN MY KEY DID NOT WANT TO TURN THE IGNITION TO START THE CAR. A COUPLE OF TIMES I WAS ABLE TO GET IT STARTED BY PLAYING WITH IT AND THEN WHEN I NEEDED THE CAR A COUPLE OF MINUTES LATER IT WOULD NOT WORK. I AM NOW FINDING ALOT OF COMPLAINTS ON THE INTERNET IN RELATION TO FORD FOCUS 2000-2003 MODELS HAVE BAD IGNITIONS AND SUBJECTS HAVING TO HAVE THE IGNITION REPLACED MULTIPLE TIMES AND FORD NOT RECALLING THEM. WEBSITES: WWW.AUTOMOTIVETALK.NET AND WWW.EDMUNDS.COM, ETC. I AM A SINGLE MOM, WITH ONLY THE FORD FOCUS TO DRIVE AND I CAN'T AFFORD TO BE STALLED OUT SOMEWHERE WITH MY YOUNG CHILD, BECAUSE FORD HAS DECIDED NOT TO FIX A CONSTANT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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