Ford Focus Complaints

22,326 consumer complaints on file.

#10211205December 8, 2007
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
HAD BRAKE FAILURE, RESULTED IN ACCIDENT, HIT A PICKUP TRUCK AND APPROXIMATELY 35 MPH, AIRBAG FAILED TO DEPLOY. HOWEVER, THE LIGHT CAME ON AND IT DID REQUIRE A SWITCH TO BE REPLACED WHICH COST ME A COUPLE HUNDRED DOLLARS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10211169December 7, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING OVER 35 MPH, THE VEHICLE BEGAN TO MAKE A LOUD NOISE COMING FROM THE REAR WHEELS. THE DEALER STATED THAT THERE WERE NO FAILURES. THE VEHICLE WAS TAKEN TO THE DEALER FOUR MORE TIMES FOR THE NOISE. ON DECEMBER 7, 2007, WHILE DRIVING 55 MPH, THE DRIVER SIDE REAR WHEEL BEARING FAILED. THE VEHICLE WAS PULLED OVER AND TOWED TO A MECHANIC. THE MECHANIC INFORMED THE CONTACT OF NHTSA CAMPAIGN ID NUMBER 00V303000 (WHEELS:LUGS/NUTS/ BOLTS). THE DEALER STATED THAT THE RECALL REPAIR HAD PREVIOUSLY BEEN PERFORMED ON THE VEHICLE BEFORE IT WAS PURCHASED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211165December 7, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT WAS UNABLE TO START THE VEHICLE WHEN HE INSERTED THE KEY INTO THE IGNITION. THE STEERING WHEEL LOCKED. THE MECHANIC STATED THAT THE INTERNAL COMPONENTS OF THE IGNITION LOCK CYLINDER FAILED. THE STEERING COLUMN AND LOCK CYLINDER ASSEMBLY WERE REPLACED AND THERE WERE NO FURTHER OCCURRENCES. THE CURRENT AND FAILURE MILEAGES WERE 75,378. UPDATED 03/14/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210999December 6, 2007
ELECTRICAL SYSTEM:IGNITION
AS THE OWNER OF A FORD FOCUS 2001 - I ATTEMPTED TO START MY CAR AND WAS UNABLE TO TURN THE KEY IN THE IGNITION. I WAS STRANDED IN A PARKING LOT - HAD TO BE TOWED. THE PROBLEM IS CHRONIC IN FORD FOCUS - YET FORD IS NOT RECALLING OR ATTEMPTING TO ASSIST CUSTOMERS IN ANY WAY TO REMEDY THE FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211081December 6, 2007
FUEL SYSTEM, OTHER
AFTER CAR HAS WARMED UP FOR 30 MINUTES APPROX. IT RESTARTS AFTER TURNING ENGINE OFF BUT WILL NOT IDLE ON IT'S OWN. THE DRIVER MUST KEEP THERE FOOT ON THE GAS PEDAL AT ALL TIMES, EXCEPT WHEN CAR IS MOVING AND ENGINE IS ENGAGED. THE CAR HAS A STANDARD TRANSMISSION. THIS DOESN'T HAPPEN EVERYTIME. BUT AFTER CAR HAS WARMED UP AND HAS HAD THE ENGINE TURNED OFF 2 OR 3 TIMES THIS ACCORES. IF THE ENGINE IS ALLOWED TO COOL DOWN FOR 15 MIN. TO 45 MIN. THE CAR WILL IDLE AGAIN. THE TIME IS DEPENDENT ON THE OUTSIDE TEMPERATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210853December 5, 2007
SUSPENSION, TIRES
THE 2002 FORD FOCUS SE COMFORT WAGON HAS BEEN A CONTINUAL PROBLEM OF NOT STAYING IN ALIGNMENT (NAMED THE REAR WHEELS WORST THAT THE FRONT) FOR MORE THAN 5000 MILES BEFORE NEEDING ADDITION ADJUSTMENTS. TIRES HAVE LASTED LESS THAN 20,000 MILES (REGARDLESS OF MANUFACTURER) BEFORE TOTALLY WORN OUT AND NEEDING REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210922December 5, 2007
ELECTRICAL SYSTEM:IGNITION
MY 2004 FORD FOCUS IGNITION LOCK CYLINDER FAILED (IT WOULDN'T TURN) LEAVING ME STRANDED AND REQUIRING A TOW AND NEARLY $300 IN REPAIRS. I'VE SINCE DISCOVERED THAT THIS PROBLEM IS WIDE-SPREAD AND WAS IDENTIFIED BY FORD OVER 7 YEARS AGO AND YET NO STEPS HAVE BEEN TAKEN TO CORRECT IT. THE FACT THAT THIS DEFECT CAN LEAVE YOU STRANDED PRETTY MUCH AT RANDOM (ANYWHERE AT ANYTIME) MAKES THIS A SAFETY ISSUE. AMONG OTHER THINGS, NOT BEING ABLE TO TURN THE KEY ALSO MEANS I COULDN'T PUT THE CAR IN NEUTRAL TO PUSH IT OUT OF THE WAY OF TRAFFIC. THAT THIS HAS NOT BEEN ADDRESSED IS SIMPLY APPALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210934December 5, 2007
ELECTRICAL SYSTEM:IGNITION
AS I LEFT WORK ON THE NIGHT OF 12/4/07, I ENTERED MY 2000 FORD FOCUS AND FOUND THAT I COULD NOT TURN THE KEY IN THE IGNITION. THE KEY WOULD NOT FULLY ENTER THE IGNITION CYLINDER AND THUS COULD NOT START THE CAR. AS SUCH, I WAS STUCK IN THE PARKING LOT WITH NO WAY TO DRIVE MYSELF HOME WITHOUT CALLING FOR A RIDE. LUCKILY, I WAS ABLE TO FIND SOMEBODY, EVEN THOUGH THERE WAS A STRONG WINTER STORM AT THE TIME. I HAD THE CAR TOWED TO A DEALERSHIP - THE TOW TRUCK DRIVER TOLD ME HE SEES THIS PROBLEM ALL THE TIME WITH THIS CAR AND GAVE ME SOME TIPS FOR HOW TO TRY TO GET THE KEY TO WORK (AT LEAST TEMPORARILY), BUT NOTHING WORKED AND HE TOWED THE CAR. THE DEALERSHIP TOLD ME THAT THEY NEEDED TO COMPLETELY REPLACE THE IGNITION LOCK CYLINDER, WHICH I HAD THEM DO. DOING RESEARCH ONLINE, I FOUND THAT THERE ARE A LARGE NUMBER OF PEOPLE THAT HAVE THIS ISSUE REOCCUR WITH THEIR FOCUS. I CALLED FORDS CUSTOMER CARE CENTER, WHO INFORMED ME THAT THERE WAS NOTHING THEY COULD DO TO ASSIST MY REPAIR (IN THE FORM OF AN EXTENDED WARRANTY OR GOODWILL REPAIR) AND REFERRED ME TO THIS SITE TO SEE IF THIS ISSUE MERITED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211644December 4, 2007
SEAT BELTS:FRONT
2008 FORD FOCUS WITH SEAT BELT SAFETY DEFECT. CONSUMER STATES THAT THE SHOULDER STRAP AND LAP BELT CAN NOT BE ADJUSTED FOR HEIGHT ON THE TWO DOOR MODEL. CONSUMER BELIEVES THESE WOULD BE UNSAFE IN A FRONTAL COLLISION. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210813December 4, 2007
ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHEN THE KEY WAS PLACED IN THE IGNITION, IT WOULD NOT TURN AT ALL. THE VEHICLE WAS TOWED TO THE DEALER AND THE IGNITION WAS REPLACED. THE CAUSE OF THE MALFUNCTION WAS UNKNOWN. PRIOR TO THE FAILURE, THE VEHICLE WAS EXPERIENCING DIFFICULTY STARTING AND THE KEY HAD TO BE TURNED SEVERAL TIMES. THE TRUNK LOCK FAILED AND NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 70,000 AND CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210833December 4, 2007
FUEL SYSTEM, GASOLINE, STEERING:LINKAGES
I SEARCHED IN YOUR PAGE AND YOU ALREADY HAVE A CAMPAIGN. THE OFFICIAL NHTSA PAGE CONCERNING RECALL IS #03V48200 AND THE NHTSA CAMPAIGN IS #02V28900. THE ENGINE OF MY CAR ALREADY CRASHED AND I WANT TO KNOW WHERE I CAN SEARCHED FOR THE CAR'S SERIAL NUMBER THAT ARE INCLUDED IN THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210733December 3, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE DEALER AND MANUFACTURER REFUSED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER 01I017000 (WHEELS: LUGS/NUTS/BOLTS). THE DEALER STATED THAT THEY DID NOT HAVE TO PERFORM THE RECALL BECAUSE THE VEHICLE WAS REPAIRED UNDER THE ORIGINAL RECALL (NHTSA CAMPAIGN ID NUMBER 00V303000). THE CURRENT AND FAILURE MILEAGES WERE 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210465December 1, 2007
AIR BAGS
MY WIFE'S 2005 FORD FOCUS, GOING 35-40 MPH, RAN HEAD-ON INTO THE SIDE OF A SUV THAT RAN A STOP-SIGN IN FRONT ON HER. THE AIRBAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10210442December 1, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY GETS STUCK IN IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210604November 30, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AFTER ADDING FUEL. THE VEHICLE WAS TOWED TO THE DEALER. THE FAILURE OCCURRED ON DECEMBER 15, 2003 AND RECURRED APPROXIMATELY THREE WEEKS AGO. THE IGNITION LOCK ASSEMBLY SWITCH WAS REPLACED. THE COST TO REPAIR THE VEHICLE WAS $433 AT THE OWNER'S EXPENSE; HOWEVER, THE FIRST REPAIR WAS COVERED BY THE WARRANTY. THE IGNITION SWITCH SHOULD NOT FAIL AFTER THREE YEARS. THE FORD MANUFACTURER STATED THAT THEY WERE UNABLE TO ASSIST BECAUSE THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 52,474 AND CURRENT MILEAGE WAS 52,732.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210391November 30, 2007
SERVICE BRAKES, HYDRAULIC, STEERING, WHEELS:RIM, ENGINE AND ENGINE COOLING, SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 55-70 MPH, THE VEHICLE AND THE STEERING WHEEL BOTH BEGAN TO SHAKE. WHEN THE SPEED IS BELOW 55 MPH, THE SHAKING WILL STOP OR DECREASE. WHEN APPLYING THE BRAKES WHILE DRIVING, THE CONTACT HEARD METAL ON METAL FROM THE REAR OF THE VEHICLE ON THE DRIVER'S SIDE. THE DEALER STATED THAT THE BRAKES WERE FINE. THE CURRENT MILEAGE WAS 54,019 AND FAILURE MILEAGE WAS 50,759. UPDATED 01/02/08 *BF THE CONSUMER STATED THE VEHICLE SQUEAKED AND VIBRATED AND WHEN THE BRAKES WERE APPLIED THERE WAS A GRINDING NOISE. THE ENGINE MOUNT WAS REPLACED, DUE TO IT BEING BROKEN. THE SHIFTER SQUEAKED. THE RIMS WERE BENT AND THE TIRES WERE OUT OF BALANCE. UPDATED*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210052November 27, 2007
FUEL SYSTEM, GASOLINE:DELIVERY
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATES, STALLS, AND HAS TO BE RESTARTED EACH TIME. THE VEHICLE WAS TAKEN TO FORD AT LEAST 12 TIMES; HOWEVER, THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO A MECHANIC AND HE DISCOVERED THAT THE FUEL PUMP FAILED. HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS RETURNED TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE CURRENT MILEAGE WAS 72,000 AND FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210081November 27, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION KEY WOULD NOT TURN. I WAS STRANDED AWAY FORM HOME, HAD TO CALL A TOW TRUCK AND HAVE THE CARE TOWED TO THE DEALER. INTERNET RESEARCH SHOWS THAT THIS IS A COMMON PROBLEM WITH THE 2000-2003 FORD FOCUS CARS AND FORD HAS NOT ISSUED A RE-CALL, ALTHOUGH THEY HAVE ISSUE A TSB 05-21-17 IN REFERENCE TO THE IGNITION SWITCH PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210092November 27, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BROUGHT 2001 FORD FOCUS IN FOR RECALL ON REAR DOOR LATCH, CAMPAIGN ID: 05V030000. DEALER AT ENFEILD, CT FORD WOULD NOT HONOR RECALL FOR THE REAR LATCH DOOR WHICH HAD THE SAME FAILURE AND FAILED OPEN WHILE AT HIGHWAY SPEEDS. THEY CLAIMED THE RECALL ONLY COVERED THE REAR PASSENGER DOORS AND NOT THE REAR HATCH OF A WAGON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210524November 26, 2007
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2000 FORD FOCUS. ON NOVEMBER 16, 2007, WHILE DRIVING 30 MPH, THE VEHICLE ACCELERATED TO 60 MPH. THE ABS ENGAGED AND THE VEHICLE ACCELERATED TO 12,000 RPM'S. THE CONTACT DROVE INTO A CURB IN ORDER TO STOP THE VEHICLE. HE SHUT OFF THE ENGINE AND THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER REPLACED THE VEHICLE SPEED CONTROL CABLE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS; HOWEVER, NHTSA CAMPAIGN ID NUMBER 00V302000 (VEHICLE SPEED CONTROL:CABLES) WAS RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 70,924 AND CURRENT MILEAGE WAS 71,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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