Ford Focus Complaints

22,326 consumer complaints on file.

#11231376July 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST ACCELERATION AND STALLED WITHOUT WARNING. THE CONTACT DROVE TO JONES FORD (5757 RIVERS AVE, NORTH CHARLESTON, SC 29406, (843) 744-3311) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231380July 12, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 20-30 MPH, THE INSTRUMENT CLUSTER GAUGES FLUCTUATED AND THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT THE HILL ASSIST AND ABS WARNING INDICATORS ILLUMINATED AND THE INSTRUMENT CLUSTER BECAME INOPERABLE. THE CONTACT STATED THAT THE VEHICLE HAD NOT EXPERIENCED THE FAILURES PRIOR TO BEING REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). CASTLE FORD (LOCATED AT 3930 FRANKLIN ST, MICHIGAN CITY, IN 46360, (219) 879-5381) AND THE MANUFACTURER WERE INFORMED OF THE FAILURES VIA TELEPHONE. THE FAILURES WERE INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,154.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231414July 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION WOULD SPUTTER WHEN THE VEHICLE WAS STOPPED AND STARTED. ALSO, THE VEHICLE WOULD STALL BETWEEN SWITCHING GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW CLUTCH NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED WITH A USED PART. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 60,002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231425July 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE HESITATED WITH FORCE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT SHE HAD TO REFUEL THE VEHICLE MORE THAN USUAL. THE CONTACT PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE HOME. THE CONTACT CALLED AUFFENBERG FORD (1312 N KELLER DR, EFFINGHAM, IL 62401, (217) 342-3929) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,061.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231458July 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY YELLOW WENCH CHECK ENGINE LIGHT CAME ON,I WAS STOPPED AT A 4 WAY CITY INTERSECTION AND WHEN I STEPPED ON THE GAS PEDAL THE CAR WOULD NOT PICK UP ANY SPEED. I WAS STUCK WITH TRAFFIC BEHIND ME. I HAD TO GO THROUGH THE INTERSECTION AT IDLE SPEED PULL OFF THE ROAD, TURN THE CAR OFF AND WAIT A FEW SECONDS THEN RESTART IT. I WAS THEN ABLE TO DRIVE IT AND THE YELLOW CHECK ENGINE LIGHT WAS NO LONGER ON.THE YELLOW LIGHT CHECK ENGINE LIGHT HAS COME ON BEFORE AND I HAD GOODYEAR AND AUTO ZONE CHECK IT ON THEIR COMPUTER AND IT CAME UP WITH CODE P2135 THROTTLE SENSOR. THE GUY AT AUTO ZONE TOLD ME TO ENTER THAT CODE ON UTUBE AND SEE WHAT OTHER PEOPLE DID TO FIX THE ISSUE. THERE ARE MANY STORIES ON YOUTUBE ETC REGARDING THIS ISSUE. IT SEEMS TO BE A WIDELY KNOW ISSUE AND ON ANOTHER FORD CAR THEY HAD A RECALL FOR IT. I TOOK MY CAR TO THE FORD DEALER AND THEY KEPT IT FOR A FEW DAYS,THEY TOLD ME SINCE THEY COULD NOT GET THE YELLOW LIGHT TO COME ON THEY CAN NOT TELL WHAT THE ISSUE IS AND THEREFORE NOT FIX IT? IT IS DANGEROUS TO DRIVE IT IN THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231476July 12, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR SHUDDERS SOMETIMES MAKING IT HARD TO GET INTO TRAFFIC (NO POWER) AND WHEN COMING TO A STOP THE CAR SOMETIMES LUNGES FORWARD UNEXPECTEDLY ALMOST PUTTING IT INTO CROSS TRAFFIC OR REAR-ENDING THE CAR IN FRONT OF YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231462July 12, 2019
POWER TRAIN
I PURCHASED MY CAR NEW FROM RYAN FORD IN SEALY TX AND IMMEDIATELY STARTED HAVING TRANSMISSION PROBLEMS. I TOOK MY CAR BACK AND THEY ADJUSTED MY CLUTCH. THAT SAME DAY, THE CAR MADE A LOUD NOISE AND FELT LIKE THE BOTTOM WAS COMING OUT AS I WAS DRIVING ON THE TOLL. I TOOK MY CAR BACK AGAIN AND THEY KEPT MY CAR FOR A WEEK. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH IT. FAST FORWARD, I CONTACTED FORD AND THEY ASKED ME TO CALL FORD RELATIONS. I TOLD FORD RELATIONS THAT IT WAS JERKING AND HESITATING. SO I TOOK MY CAR TO AUTONATION FORD HERE IN KATY, TX. THEY REPLACED THE BATTERY AND THE CLUTCH. I TOOK MY CAR BACK TO AUTONATION FORD AND EXPLAINED TO THE TRANSMISSION GENTLEMAN THAT MY DAD AND MY BOYFRIEND HAD DRIVEN MY CAR AND SAID THE TRANSMISSION WAS SLIPPING. THE SERVICE MAN DROVE IN THE NEIGHBORHOOD, NOTTINGHAM, AND SAID THERE WAS NOTHING WRONG WITH IT. SO I THEN RECEIVED A RECALL NOTICE AND I CALLED TO SCHEDULE AN APPOINTMENT AND THE LADY WHO SCHEDULES APPOINTMENTS TOLD ME THAT MY CAR WILL ALWAYS HAVE "SHUTTERING" PROBLEMS NOT MATTER HOW MANY ADJUSTMENTS OR HOW MANY TIMES THEY CHANGE MY CLUTCH. SHE SAID FORD HAS EXTENDED THEIR WARRANTY TO I BELIEVE 60K MILES. MY FIRST BRAND NEW CAR WAS A FORD EXPLORER SPORT WHICH I LOVED. I NEVER HAD A PROBLEM. I HAVE PURCHASED 2 FORD EXPLORERS, A F150, A FOCUS (BUT I DID NOT HAVE A TRANSMISSION PROBLEM), AND I LEASED A FLEX. MY CAR HAS UNDER 40K MILES AND I AM VERY FRUSTRATED THAT THE CAR WILL ALWAYS HAVE A PROBLEM. I FINANCED $25K AND I AM READY TO DROP OFF MY CAR AT THE DEALERSHIP WITH THE KEYS! I DO NOT WANT TO PUT ANYMORE MONEY INTO THIS CAR!!!!! I WILL NEVER BUY ANOTHER FORD AGAIN. I FILED A CLAIM WITH FORD BUT THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE I WAITED TOO LONG. NOBODY EVER TOLD ME THAT WHAT WAS REALLY GOING ON WITH THE CLUTCH. THEY MADE ME FEEL TO BE A STUPID LADY. I WILL SEND FURTHER DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231479July 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR SHUTTERS AND SHAKES WHEN I'M ACCELERATING. GOING FROM A DEAD STOP IS THE WORST. I'VE TAKEN MY CAR IN AND THERE IS NO RESOLUTION AS OF TODAY. FORD KNOWS OF ALL OF THESE ISSUES AND KNEW OF THEM BEFORE MY CAR WAS MANUFACTURED. MY EXTENDED WARRANTY RUNS OUT NEXT MONTH AND WILL BE ON THE HOOK FOR ANY FUTURE DAMAGES TO MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231488July 12, 2019
POWER TRAIN
GRINDING SOUND WHEN SHIFTING FROM 1ST TO 2ND GEAR AND SURGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231505July 12, 2019
POWER TRAIN
HAVE HAD 5 DIFFERENT OCCASIONS WERE CAR WOULD JURK VIOLENTLY ON TAKE OFF . EACH TIME THE FORD DEALER WOULD JUST RESET TIMING THAT WOULD LAST 3MO THAN I HAVE TO TAKE IT BACK TO DEALER TO HAVE IT FIXED AGAIN HAVE APPT TO GO BACK TO DEALER FOR THE 6TH TIME IN 2YEARS . NEVER GETTING IT FIXED FOR GOOD .. THEY TOLD ME FORD WILL NOT REPLACE MY TRANSMISSION. ALL THEY CAN DO IT RECALIBRATE IT ... I AM NOW TAKING IT BACK EVERY 6MO TO GET FIXED . WERE IT LAST FOR MAYBE 2 TO 3 3MO. ON TAKE OFF IT JURKS SO VIOLENT AND STAULS OUT . I HAVE ALL PAPERS WORK FOR EVERY TIME I'VE HAD TO TAKE IT IN BECOUSE OF THE VIOLENT TAKE OFF . DEALER TOLD ME THE FORD FOCUS WAS DEFECTIVE WHEN MADE N SHOULD HAVE NEVER BEEN SOLD . IM AFRAID TO DRIVE IT ANY MORE . IT HAPPENED ON CITY STREETS N ANY TIME I HAVE TO TAKE OFF SO THAT IS ALL THE TIME. .. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231194July 12, 2019
POWER TRAIN
MY 2015 FORD FOCUS HAS HAD IT'S CLUTCH COMPLETELY REPLACED 2 TIMES SO FAR. OVER THE YEARS THE CAR HAS FREQUENTLY JERKED FORWARD WHEN ACCELERATING FROM A BRAKING POSITION, OFTEN TIMES MISSES GEARS WHEN ACCELERATING AND IS ALREADY IN MOTION, AND THE ENTIRE CAR NOTICEABLY SHUDDERS WHILE WAITING AT STOP LIGHTS. THE DEALER TOLD ME FOR YEARS THAT THESE WERE ALL NORMAL CAR OCCURRENCES AND I NEEDED TO ACCELERATE HARDER TO BREAK IN THE CAR. EVENTUALLY, ONE REP RELENTED AND EXPLAINED IT WAS A FAULTY DESIGN WITH NO SOLUTION AND THAT I'D NEED TO COME BACK IN AND HAVE THE CLUTCH REPLACED EVERY 10K MILES. UNFORTUNATELY, IT'S NOW THAT TIME AGAIN AS ALL OF THE SIGNS HAVE MANIFESTED ONCE AGAIN. SADLY, I HAVEN'T EVEN HIT 30K MILES AND A FOURTH CLUTCH IS ALREADY NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230916July 11, 2019
STRUCTURE:BODY
FIRST, DRIVERS SIDE DOOR WOULD NOT LATCH SHUT. FOUND WHILE STATIONARY. THIS WAS REPAIRED. 8 WEEKS LATER, THE PASSENGER SIDE DOOR WOULD NOT LATCH. THIS WAS DISCOVERED WHILE DRIVING IN A PARKING LOT WHEN THE PANEL LIGHT CAME ON AND SAID DOOR WAS OPEN. WHEN TURNING TO PARK TO CHECK, THE DOOR SWUNG WIDE OPEN. IT WOULD NOT LATCH SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230926July 11, 2019
POWER TRAIN
WHEN ATTEMPTING TO PULL OUT INTO TRAFFIC FROM A STOP, THE CAR SUDDENLY LOST POWER. PRESSING THE ACCELERATOR WAS JUST CAUSING THE ENGINE TO REV. THEN THE CAR SHIFTED INTO GEAR AND SUDDENLY LURCHED FORWARD. IT THEN DROPPED OUT OF GEAR AND LOST POWER AGAIN. CAR CONTINUED TO SHIFT RANDOMLY, DROP OUT OF GEAR, AND SUDDENLY SHIFT INTO GEAR AND ACCELERATE CREATING A VERY DANGEROUS SITUATION. IT WOULD NOT SHIFT CORRECTLY AFTER THAT UNTIL I TOOK IT TO A DEALERSHIP AND THEY UPDATED THE TRANSMISSION CONTROL MODULE SOFTWARE. SERVICE ADVISOR AT THE DEALERSHIP SAID THIS WAS A COMMON PROBLEM AND WOULD LIKELY HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230938July 11, 2019
POWER TRAIN
WHILE DRIVING ON THE FREEWAY AT SPEEDS AROUND 65-70 MPH, THE TRANSMISSION SLIPPED INTO NEUTRAL AND THE VEHICLE LOST THE ABILITY TO ACCELERATE. PRESSING ON THE GAS WOULD REV THE ENGINE UP TO 4-5K RPMS. I WAS ABLE TO COAST TO THE SHOULDER BUT WAS TERRIFIED OF BEING STRUCK BY A LARGE SEMI TRUCK BEHIND ME UNTIL I COULD GET TO THE SHOULDER. I PUT THE CAR IN PARK AND THEN RE-ENGAGED THE TRANSMISSION AND IT WORKED SPORADICALLY UNTIL I COULD GET TO THE NEXT EXIT. I PULLED INTO A PARKING LOT AND TURNED OFF THE CAR. TURNED IT BACK ON AND THE REVERSE WOULDN'T ENGAGE. I DROVE THE CAR TO THE FORD DEALERSHIP. ON THE WAY THERE, THE CAR WOULD JOLT FORWARD IN AN INTERSECTION, ONLY TO SLIP INTO NEUTRAL WHILE IN THE MIDDLE OF THE INTERSECTION. THIS SLIPPING INTO NEUTRAL HAPPENED TWO OR THREE TIMES ON THE WAY TO THE DEALERSHIP. ALSO, WHEN COMING TO A STOP, THE GEARS WOULD SHIFT AUTOMATICALLY INTO A LOWER GEAR PREMATURELY WHICH RESULTED IN THE VEHICLE COMING TO A FASTER STOP THAN WAS EXPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230950July 11, 2019
POWER TRAIN
UPON LAUNCH OF VEHICLE, THE DPS6 TRANSMISSION SHUDDERS VIOLENTLY LEAVING ME AND MY OCCUPANTS PRONE TO DANGER. THE CAR IS UNDRIVABLE FOR THE 1ST 3 SECONDS YOU APPLY THE GAS. THIS ISSUE, EVEN AFTER THEIR INITIAL "FIX" HAS DONE THIS FROM MILE #01. 90,000 MILES, 5 YEARS, SAFETY OF EVERYONE DRIVING THESE VEHICLES IS COMPROMISED DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230953July 11, 2019
POWER TRAIN
ABOUT A COUPLE OF MONTHS AFTER PURCHASE I STARTED NOTICING A "SHUDDER" IN THE TRANSMISSION. WHEN I WOULD TRY AND TAKE OFF FROM A STOP IT WOULD SHUDDER AND FEEL AS THOUGH MY TIRES WERE SKIPPING ACROSS THE PAVEMENT PRETTY BAD. EVENTUALLY IT WAS SO BAD THAT I WOULD NOT TURN IN FRONT OF AN ONCOMING CAR THAT WAS EVEN A HALF MILE AWAY OUT OF FEAR IT WOULD STALL OR SIMPLY NOT MOVE. I ENDED UP TAKING MY CAR IN FOR REPAIR AFTER SEEING NUMEROUS COMPLAINTS OF THE SAME ISSUE AND DECIDING IT WAN'T ALL IN MY HEAD. I WAS CHARGED $130 FOR THEM TO TELL ME THEY CLEANED THE CLUTCH AND IT WAS "NORMAL" FOR THIS TYPE OF CAR AND THAT I NEED TO DRIVE IT HARDER DUE TO THE TRANSMISSION IT HAS IN IT. IT DOES NOT MATTER HOW HARD I DRIVE MY CAR IT IS STILL THERE. CLEANING OF THE CLUTCH OR WHATEVER THEY DID TO IT, WORKED FOR ABOUT A WEEK. HERE I AM BACK TO HAVING THE SAME ISSUE AND IT IS GRADUALLY GETTING WORSE. I AM SEEING ALL TYPES OF COMPLAINTS FOR THIS SAME ISSUE AND FEEL THIS IS NOT NORMAL. A BRAND NEW CAR SHOULD NOT FEEL LIKE CRAP TO DRIVE. BUYER BEWARE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230955July 11, 2019
POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN
THE VEHICLE STUTTERS, SHAKES, SHUDDERS, GRINDS, AND JERKS WHEN ACCELERATING FROM A STAND STILL OR ACCELERATING OUT OF A A LOWER TURN. I HAD THE CLUTCH REPLACED A YEAR AGO BUT THAT ONLY SOLVED THE PROBLEM FOR A FEW MONTHS. NOW IT'S WORSE THAN EVER AND I DRIVE IT EXACTLY HOW THE FORD MECHANIC PEOPLE DESCRIBED. CROSSING 4 LANE HIGHWAYS HAS BECOME A RISKY ENDEAVOR NOW AS I NEVER KNOW IF THE CAR WILL STALL OR LAG OR ACCELERATE FAST ENOUGH TO GET THROUGH. I VOICED THIS SAFETY CONCERN WITH FORD MORE THAN ONCE BUT THEY DIDN'T CARE. THE FORD SHOP HAS TRIED TO CONVINCE ME THE ISSUE WAS MY OWN FAULT BECAUSE OF HOW I DRIVE IT BUT I'VE SEEN MANY OTHER SIMILAR COMPLAINTS ONLINE. THEY ALSO BLAMED THE PROBLEM ON A LEAKY SEAL WITHIN THE CLUTCH AND ENSURED THE REPLACEMENT WOULD FIX THE ISSUE BUT CLEARLY IT HASN'T. THE WHOLE DESIGN IS DEFECTIVE BUT FORD LITERALLY DOESN'T CARE. PERSONALLY, I NEVER CARRY ANY PASSENGERS BECAUSE I NEVER KNOW WHEN I'LL BE STRANDED OR GET INTO AN ACCIDENT BECAUSE OF THIS TRANSMISSION/CLUTCH ISSUE. I ALSO GET REGULAR OIL CHANGES AND OTHER BASIC CAR MAINTENANCE TO TRY TO BE AS SAFE AS POSSIBLE BUT I FEEL IT'S A TIME BOMB. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230956July 11, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230965July 11, 2019
POWER TRAIN
THE CAR CONSTANTLY HAS SEVERE SHUTTERING WHEN ACCELERATING. ALREADY HAD TO REPLACE THE CLUTCH, ON A N AUTOMATIC CAR AT 70K MILES, AND IT IMMEDIATELY HAD THE SAME ISSUES THE DEALERSHIP SAID COULDNT BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230975July 11, 2019
POWER TRAIN
CAR HAS DELAYED QUICK ACCELERATION AND JERKING WHEN GOING FROM A STOP. WILL JERK IN ACCELERATION WHILE DRIVING AS WELL. OCCASIONALLY JERKING HAPPENS WHEN PULLING OUT FROM A PARKING LOT OR TURNING DOWN A STREET WHEN ON COMING TRAFFIC IS COMING THIS MAKES ME WORRIED BECAUSE IT COULD CAUSE A POTENTIAL ACCIDENT IF MY CAR DOES NOT GO WHEN I WANT IT TO GO AND THEN GOES WHEN IT SHOULDN'T GO. I HAVE TO LEAVE A LOT OF TIME SPACE WHEN ACCELERATING IN CERTAIN CONDITIONS. IT'S BEEN HAPPENING FOR 3 YEARS BUT HAS GOTTEN MORE AGGRESSIVE AND HASN'T CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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