Ford Focus Complaints

22,326 consumer complaints on file.

#11234806July 25, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
TCM RECALL PURCHASED VEHICLE MAY 2016. THROUGH 3 YEARS OF OWNERSHIP, VEHICLE WAS TAKEN TO BEACH FORD APPROX. 3X FOR REGULAR SERVICE INCLUDING OIL CHANGE AND AIR FILTER. WHILE VEHICLE WAS AT BEACH FORD, I REQUESTED SERVICE DEPARTMENT CHECK THE TRANSMISSION/DUAL CLUTCH MECHANISM DUE TO NOTICEABLE STUTTERING WHILE DRIVING. AT THE TIME OF RECEIVING VEHICLE BACK, I WAS TOLD THAT THE TRANSMISSION WAS FINE EACH TIME. 7/3/2019 - I WAS ON MY WAY TO WORK 30 MILES AWAY FROM MY HOME. WHILE MAKING RIGHT HAND TURN, THEN ACCELERATED VEHICLE JOLTED WITH CHECK ENGINE LIGHT BEING ILLUMINATED. UPON FURTHER ACCELERATION, DETERMINED VEHICLE COULD NOT GO ABOVE 25-30MPH. ONCE PARKED TO ADDRESS UNKNOWN MECHANICAL ISSUE, ATTEMPTED TO REVERSE OUT OF PARKING SPACE AND DISCOVERED VEHICLE HAD LOST REVERSE. CONTACTED BEACH FORD EXPLAINED THE ISSUE AS WELL AS EXPLAINING THAT THE VEHICLE WAS 30 MILES AWAY FROM MY HOME AND NOT DRIVABLE. THE SERVICE ADVISER STATED THAT THEY DID NOT HAVE A TOW TRUCK AND COULD NOT PROVIDE ANY ASSISTANCE TO HAVE VEHICLE TOWED TO THE SERVICE CENTER. 7 HRS LATER AFTER GOING THROUGH MY INSURANCE COMPANY WITH ROADSIDE ASSISTANCE, MY VEHICLE WAS TOWED TO BEACH FORD WITHIN MINUTES OF THE SERVICE DEPT CLOSING. DUE TO JULY 4TH HOLIDAY, MY VEHICLE WOULD NOT BE LOOKED AT UNTIL 7/5/19. RECEIVED CALL APPROX. 4:30PM STATING MY VEHICLE WAS READY TO BE PICKED UP. CPV RECALL WHILE VEHICLE WAS IN SERVICE FOR TCM RECALL, I REQUESTED ADDITIONAL RECALL NHTSA 18V735 CANISTER PURGE VALVE BE ADDRESS. SERVICE ADVISOR STATED THEY WOULD ADDRESS AND VEHICLE WOULD BE READY THE FOLLOWING DAY 7/6/19. RECEIVED TEXT 10:44AM TO PICK UP VEHICLE. CLUTCH STILL FELT SHAKY. SEE PDF ATTACHMENT BEACHFORDSERVJULY0619 CPV RECALL SEE PDF ATTACH 14FOCUSHERNANSFTY072519 FOR FURTHER ISSUE SEE PDF ATTACH BEACHFORDSERVJULY1519 SEE PDF ATTACH FOCUSSERVICE HISTORYCARFAX PREPARED BY [XXX] CARMASTERS, LLC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234813July 25, 2019
POWER TRAIN
THE TRANSMISSION SLIPS AND MAKES NOISE - I'VE TAKEN IT TO 2 DIFFERENT FORD DEALERS AND THEY SAY THERE IS NO PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234824July 25, 2019
POWER TRAIN
THE VEHICLE STARTED SHUDDERING BADLY BETWEEN GEAR SHIFTS AND TRANSMISSION BEGAN SLIPPING IN AND OUT OF GEAR AT HIGHWAY AND CITY DRIVING SPEEDS. RETURNED THE VEHICLE TO THE DEALERSHIP, PARKWAY FORD IN WINSTON SALEM, NC FOR EVALUATION AND REPAIR. THIS WAS THE 8TH INCIDENT WITH THIS VEHICLE. THEY REPLACED THE CLUTCH, SEAL ASSEMBLIES AND REPROGRAMED THEPCM/TCM. I GOT IN THE VEHICLE TO DRIVE HOME AND MY FIRST WORRY WAS IF I WOULD MAKE IT HOME SAFELY AND WITHOUT A MISHAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234831July 25, 2019
POWER TRAIN
TRANS MISSION SHUDDERS AND FELLS LIKE IT SLIP AND STARTS TO ROLL BACKWARDS WHEN ON A HILL.ALSO DOES NOT ACCERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234828July 25, 2019
UNKNOWN OR OTHER
FAULTY TRANSMISSION. WHILE DRIVING THE LIGHTS WOULD COME ON THAT THE TRANSMISSION IS OVERHEATING AND THE CAR WOULD COME TO A HALT. WE TOOK IT IN ONCE TO HAVE IT FIXED AND HAD TO PAY $1500 FOR THEM TO REPLACE PARTS IN THE TRANSMISSION BECAUSE THEY WERE NOT COVERED UNDER THE RECALL. OUR CAR STILL SHUDDERS. WE HAVE HAD NOTHING BUT TROUBLE WITH THIS CAR WHICH ISN'T EVEN PAID OFF YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234841July 25, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO AKINS FORD (220 WEST MAY ST, WINDER, GA) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE CLUTCH WAS SERVICED APPROXIMATELY EIGHT SEPARATE TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234842July 25, 2019
POWER TRAIN
VEHICLE IS SHUDDERING, STALLING, AND REFUSING TO ACCELERATE UNDER POWER
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11234850July 25, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED RANDOM JERKING AND UNINTENDED SUDDEN ACCELERATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CROSS ROAD FORD(4510 WHITEHILL BLVD, PRINCE GEORGE, VA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234865July 25, 2019
POWER TRAIN
VEHICLE SHUDDERS AND MAKES NOISE AT LOW SPEEDS ON BRAKING. OCCASIONALLY SHUDDERS ON ACCELERATION FROM STOP. PREVIOUSLY REPLACED CLUTCH AND TCM FOR SIMILAR ISSUES, NOW ADVISED THAT TRANSMISSION NEEDS REPLACEMENT ALSO. HANDLES STEADY INTERSTATE SPEEDS FINE, BUT SPEED CHANGING RESULTS IN VEHICLE LOSING RESPONSIVENESS. CITY DRIVING/TURNING AFFECTED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234877July 25, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER WITHOUT WARNING. THE CONTACT EXITED THE VEHICLE AND PUSHED IT OVER TO THE SHOULDER OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND IT TURNED ON, BUT WAS TOWED BY AAA TO BUTLER COUNTY FORD (400 S MAIN ST, BUTLER, PA 16001, (724) 287-2766). THE DEALER DIAGNOSED THAT THE CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS22179536. THE MANUFACTURER ALSO EXTENDED THE WARRANTIES UNTIL 150,000 MILES. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234886July 25, 2019
POWER TRAIN
FORD FOCUS SE 2014 DPS6 TRANSMISSION ISSUES. VEHICLE SLIPPED INTO NEUTRAL IN MOTION WHILE ASCENDING A HILL AT 65MPH. THIS CAUSED MY VEHICLE TO LOSE SPEED QUICKLY WHICH ALMOST RESULTED IN ME GETTING REAR-ENDED BY A SEMI TRUCK WHO WAS TAILGATING ME. HE PROCEEDED TO HONK AS HE PROBABLY THOUGHT I GOT ON MY BRAKES. TRANSMISSION SLIPPED INTO NEUTRAL IN MOTION, WHILE PULLING OUT INTO A THEN CLEAR INTERSECTION TO GET ACROSS A 4 LANE HIGHWAY. ALMOST RESULTING IN ME GETTING T-BONED BY ONCOMING TRAFFIC. STOPPED TO CROSS AN INTERSECTION I WAITED FOR A CLEARING, I PRESSED THE GAS THE VEHICLE PROCEEDED VERY SLOWLY INTO THE INTERSECTION ALMOST AS IF THE TRANSMISSION WAS LAGGING. THIS COULD HAVE EASILY CAUSED ME TO GET T-BONED WHILE IN THE INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234871July 25, 2019
LATCHES/LOCKS/LINKAGES, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V643000 (LATCHES/LOCKS/LINKAGES) AND 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD FITZGERALD (161 BENJAMIN H HILL DR W, FITZGERALD, GA 31750, (229) 423-8787) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234893July 25, 2019
POWER TRAIN
WE BEGAN EXPERIENCING TRANSMISSION "SLIPPING" ABOUT 2 YEARS AGO, AROUND 120,000 MILES. THE CAR SHUDDERS AT LOWER SPEEDS AND WHEN YOU GO TO ACCELERATE FROM A STANDSTILL, IT SHAKES LIKE THE CAR IS GOING IN AND OUT OF NEUTRAL. WE LOOKED UP THE ISSUE AND IT APPEARS TO BE A BIG PROBLEM FOR FORDS EVERYWHERE BUT WE WERE TOLD WE WERE OUT OF WARRANTY. THE DEALER OFFERED TO DO A TRANSMISSION FLUID FLUSH TO SEE IF THAT WOULD HELP, BUT UNFORTUNATELY IT DIDN'T. OUR NEXT STEP WOULD NEED TO BE A NEW TRANSMISSION. WE RECENTLY TOOK THE CAR BACK IN TO THE DEALER BECAUSE WE HAD SEEN A MEMO FROM FORD THAT THEY WERE FIXING CARS LIKE OURS IF THEY SHOWED UP TO A DEALER BETWEEN 7/12-7/19. WE TOOK THE CAR IN ON 7/19. WE CALLED FORD CUSTOMER CARE (AS DIRECTED BY THE DEALER) TO OPEN A CASE # SO THE DEALER COULD PERFORM THE SPECIAL REPAIR AND STILL GET PAID. THEY DENIED THE DEALERS REQUEST TO FIX THE CAR AND I HAD TO CALL FORD CUSTOMER CARE BACK TO ASK ABOUT THE MEMO THAT SAID THEY WERE FIXING CARS THAT SHOWED UP BETWEEN 7/12-7/19. I TOLD THEM IT HAD BEEN DROPPED OFF AND THE REPAIR ORDER OPENED ON 7/19 TO WHICH THEY SAID I WAS OUT OF WARRANTY. I CONTINUED TO ASK ABOUT THE MEMO THE DEALER HAD SHOWN US, BUT INSTEAD THEY CONTINUED TO SIMPLY SAY I WAS OUT OF WARRANTY. NOW, AFTER SEVERAL CALLS TO THE FORD CUSTOMER CARE TEAM, THEY SAY THEY DON'T HAVE AN ANSWER YET BUT THE SUPERVISOR WILL CALL ME BACK IN 2-3 BUSINESS DAYS. THE CAR IS STILL AT THE DEALER AND I HAVEN'T HAD A CAR FOR ALMOST A WEEK, AS THEY HAVE NOT BEEN INSTRUCTED TO FIX IT YET BY FORD. THE DEALER HAS BEEN VERY NICE AND HELPFUL THROUGHOUT THE WHOLE PROCESS, BUT FORD HAS BEEN INCREDIBLY FRUSTRATING AND WON'T FOLLOW THROUGH ON THE ORIGINAL PROMISE THEY SHOWED THE DEALER IN THE MEMO. EVERY TIME I CALL THEY ACT LIKE THEY NEVER SENT THAT MEMO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234907July 25, 2019
POWER TRAIN
THIS VEHICLE HAS SEVERE ISSUES WITH THE TRANSMISSION. IT WILL SHUDDER UPON ACCELERATION AND SLIP GEARS. AT LEAST ONCE WHILE IN MOTION, THE VEHICLE SHIFTED ITSELF INTO NEUTRAL AND I LOST THE ABILITY TO ACCELERATE WHILE ON THE HIGHWAY. MY REQUEST FOR RELIEF IN THE CLASS ACTION SUIT WAS DENIED WITH NO EXPLANATION OR WAY TO APPEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234909July 25, 2019
POWER TRAIN
I WAS AT A STOP LIGHT. WHEN I BEGAN TO SLOWLY ACCELERATE AWAY FROM THE LIGHT MY CAR SHOOK AGGRESSIVELY AND STALLED IN THE INTERSECTION. LUCKILY OTHER CARS WERE ABLE TO STOP. I RESTARTED MY CAR AND PUT IT IN GEAR IT BEGAN TO SHAKE AGAIN. I TURNED THE CAR OFF. EVENTUALLY I STARTED THE CAR AND DROVE IT HOME SHAKING EVERY TIME I ACCELERATED. I TOOK IT TO BEAU TOWNSEND FORD. THEY TOLD ME IT WAS A CLUTCH SHUDDER IN THE TRANSMISSION AND NEEDED FIXED. THEY SAID IT IS A COMMON PROBLEM WITH MY TRANSMISSION. THEY TOLD ME THEY HAVE PROBLEMS WITH THE TRANSMISSION SLIPPING INTO NEURAL. I PURCHASED MY CAR ONE YEAR PRIOR AND THE SALESMAN TOLD ME THEN THAT THE TRANSMISSION WAS RELIABLE AND EFFECTIVE. HE IT WAS A GREAT TRANSMISSION THAT NEVER NEEDED SERVICING DURING THE LIFE OF MY CAR. HE KNOWINGLY LIED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234910July 25, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING STOPPED FUNCTIONING WHILE DRIVING APPROXIMATELY 30 MPH. THE 'STEERING ASSIST FAULT, SERVICE REQUIRED' MESSAGE ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 108,604. THE VIN WAS INVALID. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234917July 25, 2019
POWER TRAIN
WHENEVER I TAKE OFF FROM A STOP MY CAR SHAKES AND SHUDDERS SO BAD. IT'S DONE IT EVER SINCE I I BOUGHT THE CAR BACK IN 2018. I WAS NOT MADE AWARE OF THIS ISSUE. IF I WOULD HAVE KNOWN MY CAR WAS GOING TO HAVE THIS MANY ISSUES I WOULDN'T HAVE BOUGHT IT. THE TRANSMISSION SHIFTS SO ROUGH EVEN IN HIGH GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234921July 25, 2019
POWER TRAIN
MY 2013 FORD FOCUS STALLED OUT IN THE MIDDLE OF AN INTERSECTION AND WOULD NOT START DUE TO A FAULTY TCM. WE DO NOT MAKE RIGHT-HAND TURNS ON RED BECAUSE THE VEHICLE DOES ACCELERATE PROPERLY AND SHIMMERS AND SHAKES WHEN ACCELERATING. WE HAVE ADVISED FORD OF THIS ISSUE AND WAS ADVISED THIS IS NORMAL PERFORMANCE FOR THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234929July 25, 2019
POWER TRAIN
I PURCHASED THIS CAR NEW AND THE TRANSMISSION HAS HAD ISSUES FROM DAY ONE. TRANSMISSION CHATTERS, SURGES, AND JUMPS OUT OF GEAR AND THEN BANGS BACK IN SITTING STILL OR DRIVING. THE VEHICLE ONLY HAS 21K MILES ON IT. THEY HAVE DONE NUMEROUS UPDATES TO MAKE THEM WORK PROPERLY AND THEY STILL DON'T WORK. I AM 61 YEARS OLD AND HAVE BEEN A CAR ENTHUSIAST MY WHOLE LIFE AND THIS IS THE MOST DANGEROUS TRANSMISSION I'VE EVER OWNED. I HAD TOLD FORD SERVICE 6 MONTHS AFTER I OWNED IT THAT THIS TRANSMISSION SHOULD HAVE NEVER BEEN PUT IN A PRODUCTION CAR. OF COURSE NOBODY CARES, EVERYBODY GOT THERE MONEY NOW. IT'S A SHAME PEOPLE HAVE TO DIE TO FIX A PROBLEM THAT EVERYONE THAT OWNS ONE AND INCLUDING FORD ALREADY KNOWS EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234940July 25, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN ENTERING HIGH WAY AND STEP ON GAS CAR STRUGGLES AND STAYS AT A LOW SPEED AND WILL NO SPEED UP UNTIL AFTER AWHILE IT STARTS TO SHIFT GEARS. WHEN GOING AT A HIGH SPEED WHEELS START TO SHAKE CAR CAN'T GO FASTER THAN 55MPH. WHEN MAKING A COMPLETE STOP AND THE. STEP ON GAS IT STRUGGLES TO SHIFT GEARS, WHEN TURNING CAR OFF AND THEN TURNING IT ON AFTER 10 MINUTES CAR WILL NOT TURN ON EVEN WITH A NEW BATTERY. YOU HAVE TO KEEP TRYING TO IDLE UNTIL CAR TURNS ON.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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