Ford Focus Complaints

22,326 consumer complaints on file.

#11234953July 25, 2019
POWER TRAIN
VEHICLE IS EQUIPPED WITH THE DPS6 POWERSHIFT DUAL CLUTCH TRANSMISSION. VEHICLE WAS PURCHASED USED FROM FORD DEALERSHIP IN DECEMBER OF 2016 WITH ABOUT 44,000 MILES ON THE ODOMETER. SEVERAL MONTHS AFTER PURCHASE IT STARTED EXHIBITING SOME MINOR SHUDDERING WHEN ACCELERATING FROM A STOP. OVER TIME THIS SHUDDERING BECAME QUITE SEVERE AND WOULD SOMETIMES EVEN APPEAR WHEN ALREADY UP TO SPEED DRIVING DOWN THE ROAD AT A STEADY PACE OR WHEN ACCELERATING TO PASS ANOTHER VEHICLE ETC. IT ALSO EXHIBITED SOME GRINDING NOISES AS WELL WHEN ACCELERATING. EVENTUALLY THIS SHUDDERING BECAME SO SEVERE IT WAS UN-BEARABLE AND AT APPROXIMATELY 67,000 MILESWE BROUGHT THE CAR BACK TO THE FORD DEALERSHIP FOR DIAGNOSIS. IT WAS DETERMINED THAT DEFECTIVE SEALS ON THE INPUT SHAFT OF THE TRANSMISSION HAD CAUSED THE DCT GEARBOX OIL TO CONTAMINATE THE LININGS OF THE CLUTCH ASSEMBLY. THE REMEDY WAS TO REPLACE THESE SEALS AND THE CLUTCH ASSEMBLY WITH UPDATED ITEMS. THIS REPAIR WAS COMPLETED AT A COST TO US OF JUST UNDER $1600.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234954July 25, 2019
POWER TRAIN
TRANSMISSION SHUDDER. WHEN THE TRANSMISSION WARMS UP THE CAR SHUDDERS UPON ACCELERATION AND SHIFTING INTO FIRST, SECOND, AND OCCASIONALLY THIRD GEAR. THIS GENERALLY OCCURS DURING MEDIUM TO HIGHER RATES OF ACCELERATION. THE SHUDDER IS HARDER TO IDENTIFY OR NONEXISTENT WHEN ACCELERATING AT A VERY LOW PACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234956July 25, 2019
POWER TRAIN
THE CAR JUMPS, SHAKES, AND JITTERS WHEN TAKING OFF FROM A START. OFTEN TIMES JERKS BADLY AND FEELS AS IF IT WILL NOT WANT TO GO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234958July 25, 2019
POWER TRAIN
I AM THE ORIGINAL OWNER OF A 2015 FORD FOCUS WITH NO ACCIDENTS. AFTER 2 YEARS AND 20,000 MILES THE CAR WOULD OCCASIONALLY SHAKE VIOLENTLY UPON ACCELERATION, WHERE IT WOULD THEN ACCELERATE SLOWER THAN NORMAL AT THAT. I AM GREATLY WORRIED ABOUT THE SAFETY OF MYSELF, MY PASSENGERS, AND THE ENTIRE PUBLIC AS A LOSS OF CONTROL FROM THIS BEHAVIOR COULD CAUSE MULTIPLE FATALITIES AND GREATLY IMPACT MANY FINANCIALLY DUE TO TRAFFIC CAUSED BY AN ACCIDENT, OR EXUBERANT HEALTH AND/OR FUNERAL COSTS. I HAVE HAD THE ISSUE FIXED ONCE UNDER WARRANTY (COSTING ME A DAY OF WORK AS FORD DENIED ME A RENTAL EVEN THOUGH THE ISSUE WAS UNEQUIVOCALLY THEIR FAULT), BUT I KNOW THE ISSUE WILL COME BACK SOON AS IT HAS FOR MANY OTHERS. UPON WHICH, I WILL HAVE THE TRANSMISSION REPLACED AGAIN AND WILL SELL THE CAR TO AN UNSUSPECTING BUYER WHO MAY BE MORE LIKELY TO CAUSE AN ACCIDENT AS THEY WILL BE LESS INFORMED ON THE ISSUE WHEN THE PROBLEM OF THE DEFECTIVELY ENGINEERED CAR RISES AGAIN. THIS EXPERIENCE HAS STEERED ME AWAY FROM AMERICAN CARS FOR THE REST OF MY LIFE. I HAVE NEVER HAD ANY ISSUES WITH THE 1996 HONDA CIVIC I BOUGHT IN 2008 AND SOLD IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234437July 24, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY HUSBAND WAS DRIVING THE CAR IN RUSH HOUR TRAFFIC, ON THE HIGHWAY, AND THE CAR SUDDENLY MADE 3 CLUNKS AND THEN THE CAR SUDDENLY STARTED LOSING POWER, ALMOST DIED OUT.HE COULD NOT GET THE CAR TO ACCELERATE, EVEN THOUGH HE WAS STEPPING ON THE GAS PEDAL. HE ALMOST GOT HIT. THIS IS NOT THE FIRST TIME THAT THE CAR HAS DONE THIS. THE FIRST TIME, IT STALLED OUT COMPLETELY AND LEFT HIM STRANDED ON THE HIGHWAY. FORD IS AWARE THAT THERE IS A STALL RISK, BUT THEY CAN NOT REPAIR THE CAR. I HAVE CONTACTED FORD HEADQUARTERS REGARDING THIS SAFETY ISSUE. I HAVE NOT HEARD BACK FROM THEM. THE 2015 FORD FOCUS HAS A BAD TRANSMISSION AND THE VEHICLE IS NOT SAFE TO DRIVE BECAUSE OF THE STALL RISK. THE DEALERSHIP THAT HAS HAD MY 2015 FORD FOCUS WILL NOT TRY TO REPEAT THE BEHAVIOR THAT CAUSED THE CAR TO COMPLETELY LOSE ACCELERATION. THEY KEEP TRYING TO GIVE THE VEHICLE BACK TO ME AND IT IS NOT FIXED!! FORD MOTORS NEEDS TO BE HELD ACCOUNTABLE FOR KNOWINGLY SELLING THE 2012-2016 FORD FOCUS WHEN THEY KNEW THAT ALL OF THESE CARS HAD BAD TRANSMISSIONS. WE DO NOT WANT THE CAR BACK. THESE VEHICLES SHOULD NOT BE ALLOWED TO BE DRIVEN BECAUSE OF THE STALL RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234470July 24, 2019
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 10 MPH AND/OR MAKING TURNS, THE VEHICLE SPONTANEOUSLY ACCELERATED AND STALLED. THE VEHICLE WAS ABLE TO RESTART. ADDITIONALLY, THE AIR CONDITIONER AND RADIO TURNED ON BY THEMSELVES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ARLINGTON HEIGHTS FORD (801 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (888) 481-8607), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 52,269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234444July 24, 2019
POWER TRAIN
I OWN A 2012 FORD FOCUS WHICH HAS HAD BEEN TO FAIRWAY FORD IN PLACENTIA FOR THE TRANSMISSION RECALLS. THE TRANSMISSION SLIPS, DROPS AND LUNGES FORWARD EVEN AFTER NUMEROUS UPDATED PROGRAMS. I HAVE ALSO HAD THE FUEL PUMP REPLACED AND FUEL TANK AS BOTH WERE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234453July 24, 2019
POWER TRAIN
DUAL CLUTCH TRANSMISSION IN MY CAR EXPERIENCES SHIFT HESITATION, SHAKING WHEN LAUNCHING FROM A STOPPED POSITION, AND MAJOR TRANSMISSION SHUDDERING. REVERSE GEAR ALSO FAILS TO ENGAGE RANDOMLY. SEEMS AS THOUGH TRANSMISSION TORQUE DISPERSION IS IMPROPERLY FUNCTIONING. DANGEROUS WHEN PULLING OUT INTO TRAFFIC LANES. EXCESSIVE TRANSMISSION VIBRATION WHILE VEHICLE IS STATIONARY. OTHER ISSUES OCCUR WHILE VEHICLE IS MOVING ON CITY AND HIGHWAY ROADS. THANK YOU FOR YOUR HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234442July 24, 2019
POWER TRAIN
MAKING A RIGHT TURN FROM A STOP AND SWITCHING FROM FIRST TO SECOND GEAR, THE CAR DID NOT ACCELERATE UNTIL AFTER A FEW SECONDS. THOSE SECONDS WERE CRUCIAL AS ANOTHER CAR WAS APPROACHING FROM BEHIND TRAVELING UP TO SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234475July 24, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS COMPLAINT IS IN REGARDS TO THE FORD FOCUS/FIESTA DPS6 TRANSMISSION ISSUE. DUE TO THE DRY DUAL CLUTCH SYSTEM ISSUE, THE VEHICLE ENGINE WOULD SHAKE AND RUMBLE VIOLENTLY WHILE MOVING. THIS MOSTLY OCCURS WHEN THE SUPPOSEDLY AUTOMATIC TRANSMISSION SHIFTING FROM THE FIRST AND SECOND GEAR. THE FIRST TIME I REPORTED THIS TO THE DEALER, THEY REPLACED THE CLUTCH WHICH STOPPED THE RUMBLE ISSUE UNTIL FEW MONTHS LATER, THE RUMBLE RETURNED. AGAIN I REPORTED THIS TO THE DEALERSHIP HOWEVER THIS TIME THEY BLAMED IT ON THE PURGE VALVE IN THE GAS TANK WHICH THEY REPLACED. THIS DID NOT FIX THE RUMBLE ISSUE AND THE DEALERSHIP DID NOT TRY TO VERIFY THE RUMBLE. THEY SIMPLY DID NOT ACKNOWLEDGE IT BY STATING THEY COULD NOT REPLICATE THE PROBLEM. FEW MONTHS LATER WHILE I WAS ON THE FREEWAY, THE RUMBLE OCCURRED AGAIN BUT WORSE THAN BEFORE. IMMEDIATELY MY VEHICLE LOST POWER AS IF IT'S STUCK AT FIRST GEAR. THE VEHICLE'S SPEED DROPPED TREMENDOUSLY WHICH IS EXTREMELY DANGEROUS SINCE I WAS ON THE FREEWAY AND EVERYONE WAS GOING 60+ MPH. LUCKILY I WAS ABLE TO PULL OVER SAFELY WITHOUT GETTING HIT. I RESTARTED THE VEHICLE AND IT RAN CONTINUE TO RUMBLE BUT NOT AS VIOLENTLY, THE CHECK ENGINE LIGHT WAS ON. I QUICKLY BROUGHT THE VEHICLE TO THE DEALERSHIP FOR REPAIR. EVEN THOUGH I HAVE A BUMPER TO BUMPER WARRANTY, THE WARRANTY COMPANY REFUSE TO COVER THE TRANSMISSION REPAIR BECAUSE THE DUAL CLUTCH SYSTEM IS TECHNICALLY A MANUAL CLUTCH. FOR THAT REASON THEY DO NOT COVER IT. AS A CONSUMER, WE HAVE NO IDEA EXACTLY WHAT TYPE OF PARTS THE VEHICLE CONTAINS. THE VEHICLE WAS ADVERTISED AS AUTOMATIC TRANSMISSION WHICH IN COMMON SENSE, IT DOES NOT CONTAIN A MANUAL CLUTCH. THE DEALERSHIP WAS REQUESTING $2000+ FEE TO REPLACE THIS CLUTCH. AT THE SAME TIME OF THIS INSPECTION, THE PURGE VALVE IN THE GAS TANK WAS ALSO DEFECTED AND NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234482July 24, 2019
POWER TRAIN
SINCE I DROVE THE VEHICLE OFF THE LOT, TRANSMISSION SHUDDERS, JERKS, VIBRATES, ROUGH UP/DOWNSHIFTS, SLIPS INTO NEUTRAL, WONT SHIFT INTO REVERSE, TRANSMISSION FAULT WARNINGS, TRANSMISSION OVERHEAT WARNINGS. THE CAR DOES NOT RELIABLY ACCELERATE/DECELERATE UNDER NORMAL OPERATING CONDITIONS. ON MULTIPLE OCCASIONS HAD TO PUSH THE CAR OUT OF A PARKING SPOT BY HAND SINCE REVERSE WOULD NOT ENGAGE. HAD TO PUSH OFF THE ROAD SEVERAL TIMES AFTER VIOLENT SHIFTS/SHUDDERING AND WARNING LIGHTS. HAS HAPPENED NUMEROUS TIMES SINCE PURCHASING THE VEHICLE. INITIALLY DEALERSHIP SAID OVER THE PHONE THE NEW TECHNOLOGY HADN'T ADAPTED TO MY DRIVING STYLE YET AND IT WOULD CLEAR UP. EVENTUALLY I TOOK IT IN FOR REPAIR AFTER REPAIR AND HAVE SINCE TAKEN THE VEHICLE OFF THE ROAD. THE LAST EPISODE HAPPENED WITH MY CHILDREN IN THE CAR AND IT'S NO LONGER SAFE TO TRANSPORT PASSENGERS IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234488July 24, 2019
POWER TRAIN
FORD HAS ALREADY REPLACED THE TRANSMISSION UNDER EXTENDED WARRANTY, AS WELL AS REPLACING THE TCM. BUT I CONTINUE TO HAVE ISSUES. CAR SHUDDERS DRAMATICALLY UNDER INITIAL ACCELERATION, ESPECIALLY WHEN MAKING TURNS. TRANSMISSION SOMETIMES DOES NOT ENGAGE UNDER INITIAL ACCELERATION, CAUSING THE CAR TO SURGE FORWARD WHEN IT DOES ENGAGE. THE FORD FOCUS HAS SLIPPED INTO NEUTRAL WHEN ACCELERATING, ESPECIALLY WHEN GOING THROUGH A WIDE TURN AT LOW SPEED AND THEN PRESSING ON THE GAS PEDAL. I HAVE NO FAITH IN THIS FORD FOCUS WHEN MAKING TURNS, AND WILL NOT CONDUCT A TURN THAT REQUIRES PULLING OUT INTO ONCOMING TRAFFIC AND RELYING ON THE CAR'S (IN)ABILITY TO ACCELERATE TO AVOID IMPEDING THAT ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234492July 24, 2019
POWER TRAIN
SINCE ACQUIRING THE VEHICLE NEW, I HAVE BROUGHT THE VEHICLE IN SEVERAL TIMES WITH TRANSMISSION COMPLAINTS. EACH TIME I WAS TOLD "THAT IS HOW THE TRANSMISSION IS SUPPOSED TO WORK" OR "YOUR TRANSMISSION IS OFF BECAUSE YOU LET SOMEONE ELSE DRIVE THE CAR AND IT HAS TO READJUST" OR "YOU MUST HAVE MADE A QUICK ACCELERATION". THE TRANSMISSION OFTEN LOSES POWER WHEN SHIFTING AND GRINDS AFTER SWITCHING GEARS. I FEEL AS THOUGH FORD KNEW THERE WERE PROBLEMS BUT TRIED TO EASE MY WORRIES BY OFFERING AN EXTENDED POWERTRAIN WARRANTY, WHICH DOES NOTHING TO FIX THE ISSUES THAT I AM HAVING. THE DATE BELOW IS THE FIRST TIME OF MANY THAT THIS HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234487July 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING AT A LOW SPEED, THE VEHICLE BEGAN TO STALL WITHOUT WARNING. THE STALLING PERSISTED FOR A FEW MINUTES BEFORE THE VEHICLE BEGAN TO OPERATE SMOOTHLY AGAIN. THE CONTACT TOOK THE VEHICLE BACK TO THE PLACE IT WAS PURCHASED FROM AND WAS INFORMED THAT THE VEHICLE WAS OPERATING NORMALLY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 6,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234501July 24, 2019
POWER TRAIN
TRANSMISSION SHUDDERS, SLIPS AND HAS UNEVEN ACCELERATION WHEN THE VEHICLE IS IN MOTION AT SPEEDS BETWEEN 10MPH TO 50 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234494July 24, 2019
POWER TRAIN
WHEN IN STOP AND GO TRAFFIC OR ACCELERATING FROM A VERY SLOW SPEED TO A SPEED ABOVE 40MPH, MY CAR WILL EITHER A.) STALL WHILE ACCELERATING OR B.) WOULD NOT MOVE WHEN I PRESSED THE GAS PEDAL FROM A STOPPED POSITION. I RECEIVED A NOTICE FROM FORD IN DECEMBER 2018 ABOUT THIS ISSUE AND WAS TOLD TO KEEP THE FUEL TANK ABOVE HALF FULL. THIS ISSUE PERSISTS EVEN WITH A FULL TANK OF GAS, AND I'VE TAKEN IT INTO A FORD SERVICE CENTER TWICE AND TWO ROUNDS OF FIXES HAVE NOT REMEDIED THE PROBLEM. THE DATE ON THIS REPORT IS THE MOST RECENT INCIDENT OF THIS AFTER THE "FIXES" WERE IMPLEMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234502July 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT A LOW SPEED, THE VEHICLE HESITATED AND DID NOT IMMEDIATELY CHANGE GEARS WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BRANDON FORD (813-246-3673, LOCATED AT 9090 E ADAMO DR, TAMPA, FL 33619) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234509July 24, 2019
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE RPMS DROPPED BELOW 500 AND THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VACUUM ASSIST FOR THE BRAKES WAS INOPERABLE. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (LOCATED AT 388 KY-192, LONDON, KY 40741, (888) 461-0896) ON TWO SEPARATE OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DUAL CLUTCH IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL CAMPAIGN WOULD NOT BE HONORED BECAUSE THE VEHICLE HAD A REBUILT TITLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234512July 24, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHENEVER THE CONTACT PLACED FUEL IN THE VEHICLE, THE TANK WOULD GO STRAIGHT TO EMPTY. IN ADDITION, FUEL WOULD LEAK FROM THE VEHICLE AND CAUSED IT TO RUN OUT OF FUEL. ON ANOTHER OCCASION, AFTER THE FUEL TANK WAS FILLED, THE CONTACT DROVE OFF AND THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT CALLED HER BOYFRIEND TO HELP PUSH THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 152,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234513July 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED. IN ADDITION, WHILE STARTING THE VEHICLE, IT HESITATED. THE CONTACT MENTIONED THE VEHICLE WAS SLUGGISH AND JERKED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO FOX FORD OF CADILLAC (1450 N MITCHELL ST, CADILLAC, MI 49601, (231) 775-3448) TO BE DIAGNOSED. THE VEHICLE WAS ALSO TAKEN TO SERRA TRAVERSE CITY (1747 S GARFIELD AVE, TRAVERSE CITY, MI 49686) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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