Ford Focus Complaints

22,326 consumer complaints on file.

#11375210November 18, 2020
POWER TRAIN
THE CLUTCH HAS BEEN REPLACED TWICE IN THE CAR FOR SHUDDERING AND SHIFTING HARD, NOW IT IS DOING IT A THIRD TIME AND WE HAVE BEEN TOLD ITS JUST OUT OF THE 1 YEAR WARRANTY OF THE 2ND CLUTCH ASSEMBLY INSTALLED AND WE DON'T QUALIFY FOR THE CLASS ACTION LAWSUIT. THE CAR IS NOT SAFE TO DRIVE AND SHUDDERS SO BAD WHEN ACCELERATING THAT IT SHAKES THE WHOLE CAR. I DO NOT FEEL SAFE DRIVING THE CAR AND FORD CUSTOMER SERVICE TOLD ME THERE IS NOTHING THEY CAN DO. WE CAN REPLACE THE CLUTCH AGAIN FOR 1500.00 OUR COST...WHY WOULD WE PAY WHEN ITS BEEN REPLACED TWICE SINCE WE PURCHASED THE CAR IN 2017. WHEN ACCELERATING AT A STOPLIGHT THE CAR STUTTERS AND TRIES TO SHUT DOWN GOING INTO NEUTRAL...THIS CAUSED SOMEONE TO ALMOST HIT OUR DAUGHTER. THIS HAPPENED WHILE ACCELERATING FROM A STOP LIGHT ON A BUSY ROADWAY. I AM NOW FEARFUL OF IT HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375216November 18, 2020
UNKNOWN OR OTHER
REAR PASSENGER DOOR WON'T LATCH. VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375270November 18, 2020
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO LOCAL DEALER - GANLEY FORD WEST, INC. (16100 LORAIN AVE, CLEVELAND, OH 44111, (216) 941-9800) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING WHEEL MODULE AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375287November 18, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH ACCELERATING FROM A STOP LIGHT, THE STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT PULLED INTO A NEARBY PARKING LOT. THE CONTACT WATCHED A VIDEO OF HOW TO REPAIR OR ADDRESS THE ISSUE AND NOTICED THAT THERE WAS NO FRACTURE IN THE FUSE. THE CONTACT REPLACED THE FUSE AND THE VEHICLE DISPLAYED THE STEERING LOSS DRIVE SAFELY MESSAGE. THE CONTACT STATED THAT WAS EXTREMELY DIFFICULT TO STEER THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO A CERTIFIED MECHANIC AND REPLACED THE FUSE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 91,082.*DT THE CONSUMER STATED THE DEALERSHIP INFORMED HIM THE BOLTS HOLDING THE STEERING WHEEL ON BROKE AND FRIENDS PAID $2,600 TO HAVE THE VEHICLE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375304November 18, 2020
SERVICE BRAKES
[XXX] WERE DRIVING IN THEIR 2010 FORD FOCUS AND ATTEMPTED TO STOP AT A SIGN. THE VEHICLE WOULD NOT STOP AND ACCELERATED. THE SHEPHERD WERE IN A CRISIS. THE VEHICLE JUMPED A RAILROAD TRACK, FLIPPED, AND LANDED IN AN EMBANKMENT. [XXX] AIRBAG (PASSENGER) DID NOT DEPLOY. BOTH ARE SERIOUSLY INJURED AND WOULD LIKE TO FILE A CLAIM AGAINST FORD MOTOR COMPANY REGARDING THE DEFECTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11375146November 17, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I WAS SOLD A 2015 FORD FOCUS SE SEDAN FROM A FORD DEALERSHIP. I DIDN'T KNOW ABOUT THE ON GOING LAWSUIT. TELL THE YEAR AFTER WHEN THE TRANSMISSION STARTED TO ACT UP. NOW AS OF 11/14/20 THE STEERING ASSIT WHICH IS ELECTRIC STOP WORKING IN MID DRIVE. AND IT HARD TO STEER THE CAR. AFTER CHECKING THE WEB ABOUT THIS I FOUND OUT THERE WAS A MASSIVE RECALL ON THE FOCUS'S FOR THE STEERING ASSIT. THE DEALER SERVICE GUY IS TELLING ME THERE WAS NO RECALL. I FOUND ON LINE TONIGHT THAT THE STATUE OF LIMITATIONS STATES THAT THE RECALL STAYS OPEN FOR EIGHT YEARS. IT'S ONLY BEEN 5 YRS. SINCE THE CALL WAS BUILT. THE SERVICE GUYS WANT 2,200.00 THE REPLACE THE STEERING ASSIT. I DON'T GET THAT MUCH ON DISABILITY. PLEASE PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375156November 17, 2020
ELECTRICAL SYSTEM, STEERING
MY POWER STEERING WONT WORK AT ALL. I JUST BARELY GOT THE CAR AND HAD IT FOR 3 WEEKS AND THIS HAPPENED. I WAS LITERALLY DRIVING WHEN THIS HAPPENED AND NOW FORD WANTS TO CHARGE ME $2200 THAT I CANNOT AFFORD RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374800November 16, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I DROVE TO WORK AND EVERYTHING THAT MORNING BUT WHEN IT WAS TIME FOR ME TO GO HOME , OUT OF NOWHERE WHEN I TURNED MY CAR ON IT SAID STEERING LOSS . I WASN'T ABLE TO TURN MY WHEEL OR ANYTHING , SO I HAD TO GET IT TOWED. THANK GOD I WAS NOT ON THE ROAD AND IT LOCKED UP ON ME BECAUSE THERE'S NO TELLING WHAT WOULD'VE HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374957November 16, 2020
POWER TRAIN
I FINANCED MY 2017 FORD FOCUS SE IN OCTOBER 2018. IT HAD 43,600 APPROX MI ON THE VEHICLE. AFTER DRIVING THE VEHICLE FOR A COUPLE MONTHS JUST TO WORK AND HOME (6 MI ONE WAY) MON - FRI AND WEEKEND ERRANDS IN TOWN, I NOTICED THE CAR STARTED HAVING A SHAKE WHEN I WOULD DRIVE AFTER COMING TO A COMPLETE STOP. MY DAD CAME AND GOT THE CAR TO HAVE A RECALL FOR THE FUEL FIXED AND THE DEALERSHIP REPLACED THE CLUTCH IN THE TRANSMISSION. HE ADVISED THIS WOULD HAPPEN AGAIN BECAUSE THERE IS NO PERMANENT FIX FOR THIS ISSUE. I HAVE HAD THE VEHICLE IN THE SHOP 2 MORE TIMES SINCE AND I HAVE 68,500 MI ON THE VEHICLE NOW. THE SHAKING IS WORSE THAN EVER AND I AM AFRAID TO DRIVE MY VEHICLE. I NEED FORD TO FIX THIS ISSUE PERMANENTLY. FORD HAS NOW TOLD ME THERE IS NO WARRANTY FOR THE VEHICLE BECAUSE I WENT 30 MI OVER AT THE TIME. I DO NOT KNOW WHAT TO DO. I FEEL THE DEALERSHIP FAILED TO DISCLOSE INFORMATION AND IS REFUSING TO ADMIT FORD HAS MADE A MISTAKE. WHAT IS MY RECOURSE? THIS SHOULD HAVE BEEN REPAIRED THE FIRST TIME, NOT A RECURRING ISSUE THAT PUTS ADDITIONAL STRESS AND FEAR. ISN'T COVID ALREADY CAUSING ENOUGH OF THAT? THE VEHICLE ACTS LIKE IT WANTS TO CUT OFF WHEN I HAVE TO STOP AND GO FORWARD DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374727November 15, 2020
ELECTRICAL SYSTEM
WIRING HARNESS IN TRUNK ALL WIRES ARE EITHER BROKEN OR EXPOSED CA'T ACCESS MY TRUNK HAVE TO PUT DOWN BACK SEAT AND GO TO TRUNK TO OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374632November 14, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BEGAN TO NOTICE MY VEHICLE HAVING LIGHTING ISSUES, INCLUDING DIMMER INSIDE DOME LIGHTS, FLICKERING LICENSE PLATE LIGHTS, AND IT WAS POINTED OUT TO ME THAT MY BACK UP LIGHTS WEREN'T FUNCTIONAL AT ALL. I WAS PARKED PARALLEL WITH OTHER VEHICLES IN A PARKING LOT. THEN AFTER STARTING MY VEHICLE, I SHIFTED MY AUTOMATIC TRANSMISSION INTO REVERSE GOING ONLY ABOUT 2 MPH WHEN THE VEHICLE BEGAN TO BEEP, ALONG WITH A WARNING THAT MY LUGGAGE COMPARTMENT DOOR WAS OPEN. IN THE SITUATION, THE BEEPING WAS VERY DISTRACTING AND COULD HAVE INCREASED THE RISK OF CRASHING. I IMMEDIATELY RE-PARKED MY VEHICLE SO THAT I COULD INVESTIGATE. I OPENED , THEN FIRMLY CLOSED ALL 4 OF MY DOORS, THEN TIRED TO OPEN THE TRUNK , ONLY TO FIND THAT MY TRUNK WOULDN'T OPEN. THE BEEPING PERSISTED UNTIL I PRESSED THE OK BUTTON ON MY STEERING WHEEL. I WAS ABLE TO DRIVE MY VEHICLE HOME SAFELY, ALTHOUGH THE WARNING REMAINED ON MY DISPLAY THE ENTIRE DRIVE HOME. MY TRUNK WOULDN'T OPEN WHEN PRESSING ON THE TRUNK RELEASE BUTTON ON MY SMART-KEY EITHER. I DROVE THE VEHICLE IN THAT CONDITION FOR APPROXIMATELY 3 MONTHS BEFORE I WAS ABLE TO LOCATED THE SOURCE OF THE PROBLEM. AFTER DOING AMPLE RESEARCH ON OTHER 2012 FORD FOCUS DRIVERS THAT COMPLAINED OF THE SAME SYMPTOMS. SO I ACCESSED MY TRUNK BY FOLDING MY BACK SEATS DOWN, THEN PULLING THE EMERGENCY TRUNK RELEASE LEVER. I THEN LOCATED THE FAULTY WIRES THAT WERE CAUSING ALL OF MY SYMPTOMS. I HAD THE WIRES REPAIRED BY A PROFESSIONAL. THAT SOLUTION WORKED FOR ABOUT 3 MONTHS BEFORE REOCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374576November 13, 2020
UNKNOWN OR OTHER
I HAVE HAD MY FOCUS IN THE SHOP AT LEAST 6 TIMES FOR THE TRANSMISSION. EACH TIME THEY HAVE HAD TO REPLACE THE CLUTCHES & SEALS. NOW THEY SAY IT NEEDS THE CLUTCHES, SEALS, THROW OUT BEARING AND FORKS AT A COST OF $2231.00 & IT IS OUT OF WARRANTY. I HAVE HAD THIS SAME PROBLEM SINCE THE CAR WAS BOUGHT NEW IN 2013 & FORD WON'T DO ANYTHING ABOUT IT. IT HAS CAUSED ME TO ALMOST BE HIT SEVERAL TIMES BECAUSE THE TRANSMISSION WON'T SHIFT CORRECTLY. I WOULD SAY THIS IS A SAFETY PROBLEM AS WELL AS MECHANICAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374590November 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED SHE NOTICED THE FRONT DRIVER SIDE HEADLIGHT HAD FAILED TO FUNCTION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 733.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374283November 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT A WARRANTY REPAIR DONE ON THE CLUTCH BACK ON 01/2020. THE REPAIRS WERE DONE AT THE DEALER JACKY JONES FORD LINCOLN 714 NEW HIGHWAY 68, SWEETWATER, TN 37874 (844) 844-0096. THE ISSUE RECENTLY RECURRED AGAIN AND THE DEALER STATED THAT SINCE THEY REPLACED THE CLUTCH TWICE BEFORE THE REPAIR COST WOULD FOR THE CONTACT TO PAY. THE MANUFACTURER TOLD THE CONTACT ALSO THAT REPAIRS WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374302November 12, 2020
POWER TRAIN
TRANSMISSION SHUDDERING AND LOCKED UP IN TRAFFIC I HAD TO CYCLE THE IGNITION KEY TO GET THE VEHICLE OFF THE ROAD. I HAVE 2 FIELD SERVICE ACTIONS FOR MY VEHICLE HOWEVER FORD WON'T REPAIR MY ISSUE DUE TO THE VEHICLE HAVING A BRANDED TITLE. I HAD TO REPLACE THE FIRST TRANSMISSION DUE TO A CYCLING INSIDE TRANSMISSION WHICH ENDED UP BUSTING TRANSMISSION CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374339November 12, 2020
STEERING
STEERING ASSIST FAULT AND WHEEL KEEPS LOCKING UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374385November 12, 2020
POWER TRAIN
WE JUST BOUGHT THIS CAR HAS 87,000 MILES ON IT. JUST QUIT DRIVING WOULD NOT GO FORWARD OR BACK AND FOUND OUT IT HAS HAD 4 CLUTCHES REPLACED. HAVE HAD IT AT HUNT FORD IN FRANKLIN,KY. SAID THEY COULD FIX IT FOR $4,000, I SAID CANNOT AFFORD THAT, TOOK IT TO A LOCAL MECHANIC HIS TRANSMISSION GUY COULD NOT FIX IT OR GET PARTS, TOOK IT TO GREENWOOD FORD IN BOWLING GREEN, KY. SAME THING AS HUNT FORD $4,000 JOB. SOMETHING HAS BEEN SERIOUSLY WRONG WITH THIS CAR FOR A LONG TIME. THE CAR WON'T EVEN DRIVE NOW. I PAID $4,000 FOR THIS CAR FOR MY NIECE I AM STUCK! I AM DISCOURAGED. WHY IS THERE NOT A RECALL ON THIS WHOLE TRANSMISSION? THE CLUTCH HAS BEEN CHANGED MANY TIMES AND I CANNOT AFFORD A NEW TRANSMISSION. FORD NEEDS TO PAY FOR THIS. CAN YOU HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374399November 12, 2020
UNKNOWN OR OTHER
THE TRANSMISSION IS SLIPPING HARD AND JERKING THE CAR AFTER IT WAS REBUILT LESS THAN A YEAR AGO AND HAS LESS THAN 10,000 MILES ON THE REBUILT TRANSMISSION. THE REBUILD WAS DONE THROUGH THE DEALER I BOUGHT IT FROM AND NOW THEY ARE REFUSING TO FIX IT. IT HAS BEEN SLIPPING LIKE THIS AND GETTING WORSE OVER THE PAST FEW WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374145November 11, 2020
POWER TRAIN
MY CAR STARTED SHAKING WHEN TAKING OFF. LOOKING INTO IT I FOUND OUT IT IS A KNOW PROBLEM WITH A BAD TRANSMISSION THAT IS THE FORD FOCUS. IT WAS RECALLED IN PREVIOUS YEARS BUT FORD SAID THEY FIXED IT IN THE NEW MODELS. I CAN'T AFFORD TO TAKE IT TO A SHOP TO HAVE IT REPLACED SO I JUST HAVE TO DRIVE IT HOPING IT GET RECALLED BEFORE MY TRANSMISSION GOES OUT. THE PROBLEM IS WITH THE TRANSMISSION IT SHUDDERS FROM 1-2 GEAR. THEY WERE FORCED TO RECALL THE MANUAL VERSION BECAUSE OF THIS PROBLEM BUT NOT THE AUTOMATIC AS OF YET. WHEN THE CAR IS OFF AND IN PARK YOU CAN TURN THE TIRE BACK AND FORTH AND HEAR THE GEARS CLANGING BACK IN FOURTH IN THE TRANSMISSION WHICH IS NOT NORMAL. I DON'T HAVE A MECHANICS REPORT TO SUBMIT. THE ONLY THING I HAVE IS A VIDEO OF WHAT IT SOUNDS LIKE BUT IT WON'T LET ME SUBMIT IT THROUGH HERE. YOU CAN EMAIL ME WITH ANY OTHER QUESTIONS OF IF YOU WANT THE VIDEO. IT HAPPENS EVERY TIME I DRIVE IT. WHILE AT THIS POINT IT ISN'T A SAFETY CONCERN OF IT PROGRESSES OR THE TRANSMISSION GOES OUT WHILE DRIVING IT COULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374177November 11, 2020
STEERING
I HAVE HAD A STEERING ASSIST DEFAULT PROBLEM FOR WITH MY 2012 FOCUS. THEY RECALLED 2013-2018 FOCUSES BUT NOT MY YEAR.WHEN I WOULD START IT THE STEERING ASSIST DEFAULT WOULD SHOW ON MY DASH, IT WOULD BEEP AND IT WAS HARD TO TURN THE WHEEL. I WAS TOLD BY AUTONATION FORD THE RECALL INCLUDED EVERY YEAR OF THE SYSTEM EXCEPT MINE AND JUST TO TURN IT OFF AND BACK ON AGAIN AND THIS WAS WORKING UNTIL LAST MONTH. I WENT TO A LARRY MILLER FORD DEALER AND THEY WANTED $2400 TO REPLACE IT AND CONFIRMED MY YEAR GOT SKIPPED ON THE RECALL. MY 2012 FOCUS HAS THE SAME STEERING SYSTEM AND PROBLEM AS THE 2013-2018. MY YEAR WAS UNLAWFULLY CHEATED OUT OF THE RECALL! I HAVE NO POWER STEERING AND HAVE TO DRIVE WITH MANUAL STEERING NOW! AND I HAD TO PAY $145 ON 10/21/2020 TO FIND OUT IT WOULD COST ME $2400 TO FIX IT BEACUSE THE RECALL WASN'T GOOD FOR MY 2012 ONLY 2013-2018!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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