Ford Focus Complaints

22,326 consumer complaints on file.

#11545551September 20, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Spark Plugs/Ignition Coils. Car was not shifting into gear while driving, jerking. Revs up in between 5-7 Rpms. Car has stalled while driving. Car got spark plugs and ignition coils changed and problem got worse. No. Engine light was on for codes that read spark plug and ignition coil. Fixed problem. Engine light still on problem worse and still the same. Reading same codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545581September 20, 2023
POWER TRAIN, ELECTRICAL SYSTEM:HORN
The contact owns a 2012 Ford Focus. The contact stated while driving approximately 50 MPH, the transmission was slipping, and the vehicle was shaking abnormally. The contact depressed the horn however, the horn was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545668September 20, 2023
POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle shuddered. The contact stated that the failure recurred while driving and shifting between gears. The check engine warning light was illuminated. The vehicle taken to the dealer on two occasions, and the transmission clutch was replaced and the PCM was reprogrammed twice; however, the failure persisted. Additionally, the contact stated that the vehicle failed to respond upon shifting into reverse (R) and the engine revved. The contact stated that the vehicle operated as if the transmission was in neutral(N). The vehicle was taken to a second dealer, Lynch Ford of Mukwonago (1015 Main St, Mukwonago, WI 53149) where it was diagnosed that the TCM had failed and needed to be replaced. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the transmission was not shifting as intended and the vehicle was shuddering while shifting between gears. The message "Transmission Overheated" was displayed. The vehicle was taken to a third dealer, Griffin Ford (1940 E Main St, Waukesha, WI 53186), where it was diagnosed and the transmission actuator was replaced. Additionally, the contact stated that while attempting to start the vehicle with the ignition key, the vehicle failed to start at first attempt, and there was an abnormal clicking sound coming from the engine. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 15,661.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545395September 19, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 30 MPH, the transmission shifted erratically. The contact stated that the transmission was shifting rough between gears. The transmission warning light was illuminated. The vehicle was taken to the dealer and diagnosed with PCM and TCM failures. The vehicle was repaired, but the failure reoccurred four additional times. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed; however, no assistance was provided. The failure mileage was 38,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545422September 19, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that after shifting the gear selector to reverse, the vehicle failed to respond as needed. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545441September 19, 2023
FUEL SYSTEM, GASOLINE, POWER TRAIN, ENGINE
The contact's mother-in-law owns a 2012 Ford Focus. The contact stated that the vehicle failed to respond when shifting into reverse (R) and would shudder when depressing the accelerator pedal. The engine revved to 5,000 RPMS, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where the transmission clutch actuator was replaced. Additionally, the contact stated that the vehicle was experiencing inaccurate fuel gauge reading. The contact stated while driving approximately 45 MPH, the vehicle lunged forward, lost motive power and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was taken to the dealer, where the PCM was reprogrammed; however, the failure recurred. The contact stated that he noticed that the vehicle was experiencing excessive fuel consumption. The contact stated that he noticed fuel leaking onto the ground. The vehicle was taken to the local Pep Boys, where it was diagnosed that the fuel tank was deformed and overfilled. The contact stated that NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) had previously been completed on the vehicle; however, the vehicle was not experiencing the failure at the time. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545500September 19, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was an excessive vacuum in the fuel system. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545503September 19, 2023
FUEL/PROPULSION SYSTEM, ENGINE
We are experiencing the fuel tank evaporate issue where car shuts off while driving. We were not recalled specifically but now have car in shop waiting on the recall to be reopened as the conditions match the issue under the recall. We have had 3 incidents that could have ended up in a collision as car abruptly shuts down. This is related to the evap fuel tank and sensor issues reported in the original recall. Our vehicle apparently had the programming updated during a past service visit but obviously has not corrected this issue. This vehicle has also had the transmission recall done shortly after purchase and transmission still acts up on occasion. Not happy with the current issue as it is a potential death trap when car shuts off for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545125September 18, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle unintendedly downshifted, with the check engine warning light illuminated. The vehicle was initially taken to Essential Ford of Stuart (4000 SE Federal Hwy, Stuart, FL 34997) where the failure was acknowledged; however, the dealer could not service the vehicle in a timely manner. The vehicle was taken to a second dealer where the contact paid out of pocket for the repair. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545270September 18, 2023
POWER TRAIN
The automatic transmission/TCM in my vehicle failed and the vehicle experiences clutch shudder It is available for inspection upon request. When I was trying to accelerate the car it began to jerk and was struggling to move while on the road putting me and others in danger until I was able to pull over. The problem with the TCM has been confirmed by a Ford dealer and although there has been a customer satisfaction program that was issued by Ford Motor Company they have yet to properly address the issue only providing a warranty extension on both the TCM and clutch shudder issues. The issues I had prior to failure were slow acceleration but high rpm as I pressed on gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545271September 18, 2023
STEERING:RACK AND PINION
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 10-15 MPH, the vehicle experienced a loss of power steering assist. The power steering assist warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 48,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545277September 18, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 35 MPH, the vehicle ceased to accelerate as designed. The contact pulled over to the side of the road where the transmission overheated warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the transmission clutch failed and needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545288September 18, 2023
WHEELS
I went to Ramsey Ford Dealer in Rising Sun, Maryland for tire rotation on 7/22/21 with 125,803 mileage. They told me that I needed new lug nuts because the old lug nuts were swollen. I bought 20 lug nuts @ $6.38 each totalling $127.60. I am going for 4 new tires to Walmart Auto tomorrow 9/19/23 and the mileage is 143,619 and I told them that all my lug nuts were swollen because I rotated the tires myself last year and I had to hammer a 19mm socket on each lug nut to remove them. Walmart told me that the lug nuts were going to cost over $5.50 each. The 20 lug nuts are going to cost me over $110. That's if the mechanic does not charge more for hammering them or drilling them off. It is what it is! I figured I would reporr it. I do have a hammer and sockets in my trunck if I get a flat tire. But I have seen on tge internet hundreds of people getting stranded on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544880September 16, 2023
POWER TRAIN
Transmission problems. Transmission went out at 68k miles. Recalls in previous years but not on 2017 but same problem still occurring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544967September 16, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Car will go into reverse but won’t move. Car will not go over 2500 RPM and won’t go over 11 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544973September 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The purge valve keeps failing causing hard starts and uneven pressure in the fuel tank
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544749September 15, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Ford Focus. The contact stated that the passenger’s side headlight was inoperable. The headlamp failure message was displayed. The vehicle was taken to the local dealer who informed the contact that there was condensation in the headlight housing. The contact was informed that the headlight housing needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,366.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544763September 15, 2023
POWER TRAIN
Transmission lurches when stopped. Jerks hard enough to move forward. When accelerating, car slips and vibrates. Loses power posing a saftey hazard that is unsafe to drive car. Dealership confirmed its the Transmission dry plates on the DSG automatic transmission. Several times when I been at a red light with a car infront of me, I went to apply gas and the car revs then rapidly engages sometimes. I am paying 4,100 to replace a problem that has existed and been told it's normal bt the dealership. Only 38,712 miles on the car and its out of warranty according to Ford. Currently at the dealership now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544438September 14, 2023
POWER TRAIN
Bought this 2014 Ford Focus from a used dealership for my 16 year old daughter's 1st car. Within a week of owning the car noticed the car had a hesitation going from a stop sign intersection stop to pulling out would not pickup speed but has a forced hesitation before eventually gaining speed. My daughter was also at a intersection one day when the car slipped and jerked as a result in sudden or delayed vehicle acceleration nearly causing an accident. We have a engine light code that was showing as well during the first week of owning the car and it reads as: Transmission code P090C-00 Clutch B Actuator Control Circuit Low. The Actuator part was replaced and the car continues to have the same problem and the engine light continues to go on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544497September 14, 2023
POWER TRAIN, ENGINE
The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed, but the vehicle jerked and hesitated to respond. The check engine warning light was illuminated. The contact stated that the failure recurred while driving. The contact stated that on several occasions, the vehicle failed to respond upon depressing the accelerator pedal, causing the contact to pull to the side of the roadway. The vehicle was taken to the dealer and an independent mechanic, where unknown repairs were completed; however, the failure recurred. The contact received notice of Ford Campaign Number: 14M02. The vehicle was taken to the dealer, where it was diagnosed that the TCM and the transmission had failed and needed to be replaced. The dealer informed the contact that the TCM would be covered under the campaign; however, she would be charged a repair and labor fee for the transmission clutch replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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