Ford Focus Complaints

22,326 consumer complaints on file.

#11548658October 6, 2023
ENGINE, UNKNOWN OR OTHER
My car has Direct Clutch Transmission that I am told has a design flaw so even after a $3,000 transmission repair the problem will re-occur. The car revs like crazy & doesn’t move forward. It is so dangerous when I am transporting my grandchildren to & from school crossing 4-lanes if traffic in town to get to the other side & the transmission does this in front of oncoming traffic! And no - no fatalities yet!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548661October 6, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that when attempting to accelerate from being idle the vehicle would jerk and or began lagging. When driving at various speeds and attempting to increase in speed the RPMs would begin revving up as if the vehicle would accelerate, however, it would fail to increase in speed. There were no warning lights illuminated. The contact took the vehicle to the who diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was repaired however the failure persisted. The vehicle was returned to the dealer who diagnosed that the clutch needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548420October 5, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 65 MPH, the check engine and transmission warning lights illuminated. The contact stated that there was a warning to pull over due to the engine overheating. The contact pulled over and turned off the vehicle and waited for approximately 20 minutes before restarting the vehicle. The contact began driving on the highway and the transmission warning light illuminated and the vehicle lost forward momentum. The contact pulled off the highway and drove the vehicle to an independent mechanic. The contact was informed that the vehicle needed to be diagnosed by the dealer or a transmission specialist. The contact stated that while driving to the transmission specialist, the vehicle stalled and had to be towed to the transmission specialist. The transmission specialist referred the contact to the dealer due to the transmission failure. The contact was advised by the transmission specialist that there was a recall related to the failure, NHTSA Campaign Number: 18V845000 (Power Train). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 86,777.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548428October 5, 2023
ENGINE
Vehicle suffered sudden loss of power. No warning lights initially but engine sounded odd at idle. Was able to return home with vehicle as happened nearby. Nothing obvious wrong upon visual inspection but vehicle was undrivable except at slow speed. Eventually check engine light came on while vehicle parked. Made appointment at local dealership. Check oil light also came on in route to dealership. If this had happened on highway would have put me in an unsafe situation. After some research turns out this is a known problem for the 1.0 Ecoboost engine. The oil pump belt fails and shreds clogging up the internals of the engine. In my conversations with Ford they admit it is a known problem but have not taken any steps to support vehicle owners as most failures have occurred outside the warranty. In my case at about 61,000 miles. Also learned direct from Ford that the engine replacement is currently on back order for over 500 customers. Obviously there is a problem as this number does not even include orders they have fulfilled. My car has been sitting at dealership now for 5 weeks waiting on an engine with no end in sight. This was not a spare vehicle so I had no choice but to purchase another used vehicle which has added significant cost to me for Ford's failure. Again, I was fortunate this did not happen on the highway but I bet others were not so fortunate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548457October 5, 2023
ENGINE
The contact owned a 2014 Ford Focus. The contact stated while driving 25 MPH, the vehicle was hesitant while accelerating. The contact heard an abnormal sound before the vehicle lost motive power and stalled. The engine failure warning light was illuminated. The vehicle was towed away from the scene and deemed a total loss by USAA Insurance Company. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548458October 5, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed, the RPM increased to high however, the vehicle failed to move. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated the vehicle had signs of transmission issues. The contact was informed that the transmission was slipping, and that the clutch needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 72,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548489October 5, 2023
ENGINE
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine block had failed and needed to be replaced. The vehicle was not repaired. An undisclosed dealer was notified of the failure and the contact was advised to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was denied coverage due to the vehicle being out of warranty. The failure mileage was 47,686.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548180October 4, 2023
ENGINE
Car has 61,000 miles on it, after leaving home and getting on the interstate my wife and I felt the car lurch and the oil light came on. We pulled over and the lifters were ticking and we shut the engine off and had the car towed home(about a mile) I drained the oil and there was rubber chunks in it. Dropped the oil pan and the oil pump belt tensioner is broken, cogs are stripped off the belt and it became apparent that our oil pressure dropped to zero at highway speed, had we not been in the right lane and pulled over quickly the motor would have locked up at 70mph. I did some research and found the problem to be somewhat widespread. I contacted Ford hoping for a goodwill gesture considering the miles and was told there will be nothing they can do about it. We made the last two car payments on it and it has sat untouched on jackstands in the driveway since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548186October 4, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated that on numerous occasions while the accelerator pedal was depressed, the RPM’s increased at rapid pace however, the vehicle failed to respond as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the TCM had failed and needed to be replaced. The contact was then informed by the mechanic that the vehicle was included in Customer Satisfaction Program: 14M02. The vehicle was not repaired. An undisclosed dealer was notified of the failure however, an appointment was unavailable until 2024. The manufacture was notified of the failure and confirmed that the VIN was not included in a recall nor the Customer Satisfaction Program: 14M02 then advised to contact the NHTSA Hotline. The failure mileage was approximately 104,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548222October 4, 2023
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate immediately. Additionally, the check engine warning light was illuminated intermittently. The contact also stated that the transmission failed to shift into reverse(R) several times. The vehicle was taken to the dealer, who informed the contact about an unknown warranty coverage on the PCM; however, the dealer informed the contact that while inspecting the vehicle, it became noticeable that the clutch was damaged due to the faulty PCM. The dealer stated that the contact had to pay for the clutch repair out of pocket. The vehicle was not repaired. The dealer related the failure to Technical Service Bulletin Number: 14N02 (Extended Warranty Coverage for PCM). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548284October 4, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission was shifting erratically. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission clutch and shift motor had failed. Additionally, the clutch fork was stuck. The contact was informed that the transmission clutch, shift motor, and clutch fork needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 109,301.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547972October 3, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while driving 55 MPH, the vehicle inadvertently decelerated while the accelerator pedal was depressed. The contact pulled off the roadway and then turned off and restarted the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the clutch assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547766October 2, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle began to jerk and jolted before losing motive power. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the canister purge valve needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547323September 29, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547334September 29, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that after parking the vehicle, moments later the vehicle was restarted, and the check engine warning light remained illuminated. Additionally, the vehicle failed to respond when shifted into reverse(R). The contact stated that while driving the vehicle failed to exceed 15 MPH and failed to drive in the lower gears. The vehicle was taken to the local service center who diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547024September 28, 2023
POWER TRAIN
Vehicle with no warning or signs displayed a transmission fault while in cruise control on flat straight road and began to rev. Pulled off of main road into parking lot and attempted to back into space but vehicle would not reverse. There was no issue backing up 15 minutes prior and of course it happens shortly after the 100,000 mile mark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547053September 28, 2023
POWER TRAIN
At sixty four thousand miles the clutch began to slip, eventually started smelling and smoking. The clutch pedal gave out and there was no power, which led to pulling over on the highway to get a tow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547071September 28, 2023
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact's daughter owns a 2018 Ford Focus. The contact stated while his daughter was driving 70 MPH, the low oil pressure and check engine warning lights illuminated, and the vehicle started shuddering and then lost motive power. The contact's daughter was able to veer to the side of the road. The vehicle failed to restart and was towed to the local dealer, where it was diagnosed that the oil pump pretensioner belt had failed, which caused the engine and the turbo to fail. The dealer informed the contact that the engine and the turbo needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 70,318.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547123September 28, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 181V169000 (Power Train). The contact stated that the vehicle was taken to the dealer where the recall repair was completed; however, while driving at an undisclosed speed, the vehicle started jerking. No warning light was illuminated. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the clutch had failed, and the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised not to take the vehicle back to the same dealer. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 70,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546828September 27, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the vehicle stalled and remained in the same gear. The vehicle also shuddered independently. No warning light was illuminated. The vehicle was diagnosed by a dealer. The contact was informed that the first-gear clutch was the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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