Ford Focus Complaints

22,326 consumer complaints on file.

#11544541September 14, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2014 Ford Focus. The contact stated that upon attempting to close the driver's side rear door, the door failed to latch securely. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544572September 14, 2023
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2015 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled without warning. The contact’s daughter was unable to restart the vehicle. No warning lights was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the body control module (BCM) software needed to be updated. The vehicle was not repaired. Additionally, the contact stated that while driving at undisclosed speeds, the vehicle intermittently decelerated while the accelerator pedal was depressed. No warning light was illuminated. An undisclosed dealer was notified of the failure and confirmed that the VIN was not under recall. The contact stated that upon research, the vehicle was included in the Customer Satisfaction Program: 14M02 for extended warranty coverage. The contact then referenced NHTSA Campaign Number: 15V436000 (Electrical System). The manufacturer was not notified of the failure due to the number being unreachable. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544580September 14, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speed, the vehicle hesitated upon depression of the accelerator pedal. The contact also stated that the vehicle was jerking with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where a code reader determined that the transmission shift solenoid was stuck and needed to be replaced. Upon investigation, the contact linked an unknown recall to failure; however, the local dealer and the manufacturer informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 88,410.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544269September 13, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 60 MPH, the service engine warning light illuminated, and the vehicle was jerking. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a failed clutch assembly. The contact was informed that the clutch assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,653.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544355September 13, 2023
POWER TRAIN, UNKNOWN OR OTHER
My focus has been having the same problems with the transmission/power train as other focuses that have already been recalled. My car can’t get out of first gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544358September 13, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH, the vehicle jerked with the "Transmission Fault" message displayed. The vehicle was diagnosed, and the diagnosis was that the transmission had malfunctioned, and the transmission sensor was reprogrammed. The vehicle was taken to an independent mechanic, but no failure was found. The contact stated that the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the transmission had failed. The transmission module was reprogrammed but the failure reoccurred. The vehicle was taken to an independent mechanic, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544405September 13, 2023
VEHICLE SPEED CONTROL
Regrettably, the 2015 Ford Focus hatchback I purchased has been plagued by a series of critical issues. These include recurring starting problems, erratic gear behavior, such as hesitating to move in Drive and unexpectedly moving forward in Reverse, sudden and dangerous deceleration while on highways, and an incessantly illuminated tire pressure warning light. These issues have left me profoundly concerned about the overall safety and reliability of this car. Over the past four months of ownership, the last two have been marred by stress and anxiety. A harrowing incident almost transpired when the car inexplicably slowed down to a mere 15 miles per hour on a highway, placing me at great risk, with a truck narrowly avoiding a collision. What's particularly distressing is that these problems aren't unique to my vehicle alone. Numerous other owners of 2013, 2014, and 2015 Ford Focus models are grappling with similar issues, suggesting the existence of potential systemic flaws within these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544027September 12, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Ford Focus. The contact stated while attempting to shift the vehicle into reverse, the vehicle failed to respond. The contact was able to shift into drive however, while driving at an undisclosed speed, the vehicle decelerated unintendedly. The contact then stated that while shifted into drive, the vehicle performed as if the transmission had shifted into neutral, making it difficult to make left and right turns. No warning light was illuminated. The contact was able to drive the vehicle to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the TCM had failed, and the dealer needed to take the transmission apart to determine the exact cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the Extended Warranty had expired. There was no further assistance provided. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544059September 12, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated while driving 40 MPH, the vehicle failed to shift gear as designed. The transmission warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module (TCM), resulting in damage to the transmission. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544131September 12, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2012 Ford Focus. The contact stated while driving at various speed, the engine revved up; however, the vehicle failed to respond upon depressing the accelerator pedal and the vehicle shuddered. Additionally, the transmission failed to shift into the intended gear. The contact was able to veer to the side of the road. The contact stated that she continued driving; however, the failure recurred while driving. The vehicle was taken to the dealer, where the transmission control module (TCM) was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed and determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543998September 12, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that after parking the vehicle, the following morning the vehicle failed to start. The battery was replaced however, after starting the vehicle, the vehicle was operating in LIMP Mode. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced; however, after retrieving the vehicle the check engine warning light remained illuminated and the RPM was revving too high. The vehicle was taken back to the dealer who diagnosed that the TCM was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543777September 11, 2023
STEERING
The contact owns a 2012 Ford Focus. The contact stated that on two separate occasions, the power steering assist failed with the "Service Power Steering Now" message displayed. The contact's husband used excessive force to drive the vehicle to a dealer where he was informed that the steering rack needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543846September 11, 2023
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the radio was making an abnormally loud cracking noise whether the vehicle was started or turned off. The contact stated that radio fuse was hot to the touch. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543899September 11, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while shifted into drive(D), the engine revved but the vehicle failed to accelerate. Additionally, the contact stated that while shifted into reverse(R), the vehicle failed to respond. The contact stated that the message displayed on the instrument cluster stated, “Turn Vehicle Off and Wait”. The contact stated that he turned the vehicle off and restarted after approximately six minutes. The transmission fault warning light then illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543944September 11, 2023
SEAT BELTS
The seatbelts in these cars do not retract. After it is buckled, it sits loose on the person wearing it. Is an accident, the seatbelt will provide no help, causing me, or one of my passangers to be hurt. 3 of the 4 belts in my car are basically useless. This is not only an issue in my car. I've noticed after working on several of these cars (ide assume from the years 2012-2018) they don't work. I have several friends and relatives with a model in between those years, and it can be duplicated in their cars too. This is a major issue, and needs to be addressed in all models of this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543714September 10, 2023
UNKNOWN OR OTHER
Transmition control module on my 2012 ford focus sel Broke on a road trip leaving me with 1,3,5 gear only , and online it says this is a common issue considering you NEED a transmission to drive I feel this should be something that gets a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543547September 9, 2023
POWER TRAIN
The car slips going from 1st to 2nd gear when at a complete stop. It is the automatic transmission, and acts as if the car will stall. I just purchased it from an individual, who had stated that is how it has been. I feel this is not normal, and after reading reviews, there has been may issues with this transmission. A lot of reviews have shown people getting the problem fixed, only to experience the same issue 20,000 miles later. It does feel dangerous as I'm completely stopped and start to move and the car wants to jerk, and slip into gear really slow. My model is the 2017 Ford Focus SE with the automatic 6 speed transmission. It is a regular occurrence, and I regret not doing a better job at reviewing this prior. I had a 2009 Ford Focus I had just sold with 219,000 miles on it without any motor or transmission issues. This car has 106,000 miles on it and way it sounds been doing this for a while. Just wondering what to expect, I don't have a check engine light on as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543322September 8, 2023
FUEL/PROPULSION SYSTEM
Having issues with the purge valve canister causing the vehicle to stall while driving on a highway late at night. Knowing that this is an issue with other vehicle made in the same year and knowing there is a recall for those parts but not on my vehicle is confusing to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543436September 8, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission failed to shift was needed. The contact stated that the vehicle inadvertently lost motive power. The vehicle was towed to the dealer and diagnosed with transmission control module (TCM) and clutch failure. The contact was informed that the TCM and clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the TCM was under recall however, the clutch was not under recall. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543445September 8, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2016 Ford Focus. The contact stated while pulling out a parking space, there was a grinding sound coming from the vehicle, with the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the clutch and the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the transmission control module was covered; however, the clutch was not covered. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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