Ford Escape Complaints

29,499 consumer complaints on file.

#10007928February 21, 2003
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2001 FORD ESCAPE XLT WITH APPROX. 54,000 MILES. NEAR THE END OF MY 45 MINUTE MORNING COMMUTE, AS I WAS SLOWING TO GO THROUGH A TRAFFIC LIGHT, MY VEHICLE STALLED AND I LOST POWER STEERING AND BRAKING ABILITIES. LUCKILY, I WAS ABLE TO SAFELY PULL TO THE SIDE OF THE ROAD. I TURNED OFF THE IGNITION AND THEN RESTARTED THE CAR AND WAS ABLE TO CONTINUE WITHOUT FURTHER INCIDENT. THIS WAS THE 2ND TIME THAT THIS HAS HAPPENED - THE FIRST WAS SHORTLY AFTER I FIRST PURCHASED THE CAR (IN EARLY 2002). I TOOK IT TO MY DEALER AND EXPLAINED THE ISSUE. UPON INVESTIGATION, THE DEALER WAS UNABLE TO REPRODUCE THE PROBLEM. I AM NOT SURE IF THIS IS RELATED, BUT I HAVE ALSO EXPERIENCED NUMEROUS 'FALSE' WARNING LIGHTS THAT THE DEALER HAS BEEN UNABLE TO REPRODUCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008873February 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED, WHICH CAUSED CONSUMER TO ABRUPTLY PULL OVER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007806February 19, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE CUT OUT TWICE TODAY WHILE DRIVING. LOSS OF POWER STEERING AND BRAKES. THIS IS THE 5TH FAILURE SINCE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007766February 18, 2003
AIR BAGS, ELECTRICAL SYSTEM:IGNITION, FUEL SYSTEM, OTHER, SEAT BELTS:FRONT:WEBBING, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
ON MY NEW FORD ESCAPE 2002 BOUGHT 8-2002. MY GAS PEDAL STUCK, MY BRAKES WERE LEAKING FLUID MY IGNITION HAS BROKE. MY PASSANGER SIDE REAR DOOR WILL NOT OPEN OR CLOSE PROPERLY AND HAS OPENED WHILE THE VEHICLE IS IN MOTION. THERE IS A VIBRATION IN MY LEFT FRONT END AND MY AIR BAG WARNING LIGHT STAYS ON AT TIMES MY DRIVER SIDE SAFTEY RESTRAINT HAS SHEARED AND HAD TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007494February 14, 2003
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW SHATTERED, WHILE THE VEHICLE WAS PARKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006321February 11, 2003
SERVICE BRAKES, HYDRAULIC
THE BRAKES SEIZED, WHICH CAUSED THE STEERING WHEEL TO LOCK UP. *DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006902February 10, 2003
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
THE BRAKE AND ACCELERATOR PEDAL WAS DESIGNED TO CLOSE TOGETHER, WHICH CAUSED CONSUMER TO PRESS THE ACCELERATOR WHEN THE BRAKE WAS BEING APPLIED.*JB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005524February 8, 2003
ENGINE AND ENGINE COOLING
ON TWO SEPARATE OCCASSIONS VEHICLE STALLED WHILE DRIVING ON A CLEAR ROAD, AT A MINIMAL SPEED. DIFFICULT TO PULL OFF ROAD, STEERING AND DRIVING WERE DIFFICULT, ALL WARNING LIGHT ON DASHBOARD ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006739February 7, 2003
POWER TRAIN:MANUAL TRANSMISSION
THERE WAS A BURNING SMELL COMING FROM THE VEHICLE'S CLUTCH AND IT WOULDN'T GO INTO 1ST OR 2ND GEAR. THE DEALER WAS NOTIFIED. PH THE TRANSMISSION FAILED , AND THE CLUTCH BURNED. THE CABLE WAS REINSTALLED. THERE WAS A CHATTERING IN THE CLUTCH, AND THE CLUTCH PEDAL HAD GONE TO THE FLOOR BEFORE BEING ABLE TO SHIFT. THE ENTIRE CLUTCH SYSTEM WAS REPLACED. ALSO THE SLAVE CYLINDER WAS BLED. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006740February 7, 2003
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, SEAT BELTS:FRONT
THE TRUCK WAS STRUCK BY ANOTHER VEHICLE. THE DRIVER'S SEAT BELT FAILED TO HOLD WHICH ALLOWED THE DRIVER TO BE THROWN IN THE BACK SEAT. PLEASE DESCRIBE DETAILS. PH SEE VOQ#10021715 FOR REPOSITORY LINK TO PAR. CW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10005289February 4, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE NOW HAD MY ESCAPE FOR 9 MONTHS. I TOOK IT TO THE DEALERSHIP ON 01/10/03 BECAUSE THE TRANSMISSION WOULD NOT SHIFT PAST 2ND GEAR (NO MATTER HOW FAST I WAS GOING). THE DEALER REPLACED THE TRANSMISSION AND WHEN THEY TEST DROVE IT EVEN THE NEW TRANSMISSION DID NOT WANT TO SHIFT. NEEDLESS TO SAY I HAVE NOT HAD MY VEHICLE FOREVER AND THE DEALERSHIP REFUSES TO CONTACT ME ABOUT MY VEHICLE OR RETURN MY CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005176February 3, 2003
POWER TRAIN
I JUST BOUGHT A USED 2001 FORD ESCAPE V6 ON DEC 13TH 2002. ON 1 FEB 2003, WHILE DRIVING DOWN A HILL, THE CAR'S ENGINE STALLED COMPLETELY. WITH MUCH DIFFICULTY, DUE TO LOSS OF ALL POWER, I WAS ABLE TO STOP THE CAR BEFORE IT ENTERED THE INTERSECTION ON A RED LIGHT. I PUT IT IN PARK AND IT DID START UP AGAIN. I CALLED THE WESTLAND FORD SERVICE DEPT. THEY SAID THEY HAD NEVER HEARD OF THAT HAPPENING. I ASKED IF THEY COULD PUT IT THROUGH A DIAGNOSTICS CHECK AND FIND OUT WHAT'S WRONG. THEY SAID UNLESS IT'S HAPPENING WHEN THE CAR IS THERE THEY PROBABLY WOULDN'T FIND ANYTHING. I CALLED THE FORD CUSTOMER SERVICE AND THEY ALSO SAID THEY HAD NEVER HEARD OF THAT HAPPENING. THEY AGREED THAT IT WOULD BE HARD TO DIAGNOSE THE CAUSE. THEY SAID THEY WOULD SUBMIT MY COMPLAINT TO ENGINEERING... SINCE I BOUGHT THE CAR USED, IT'S NOT UNDER WARRANTY. I FEEL THAT THEY SOLD THIS CAR TO ME KNOWING THAT IT HAD A PROBLEM. DO I HAVE ANY RECOURSE? HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003922January 30, 2003
STEERING: STEERING WHEEL/HANDLE BAR
THE CONSUMER'S DAUGHTER WAS DRIVING THE VEHICLE WHEN THE ENGINE LIGHTS BEGAN TO BLINK THEN THE STEERING WHEEL LOCKED UP. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003368January 25, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
STARTED THE VEHICLE, THE RADIATOR LIGHT TURNED ON. IMMEDIATELY TURNED THE VEHICLE OFF AND REFILLED THE RESEVOIR. NOT LOW, BUT ADDED A LITTLE FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002569January 24, 2003
TIRES
SINCE PURCHASE, WHEN THE VEHICLE IS DRIVEN IN INCLEMENT WEATHER, THE TIRES TRACTION ISN'T RELIABLE. THE SERVICE MANAGER AND THE FIELD ENGINEER BOTH AGREE THAT THIS IS MERELY A "HANDLING CHARACTERISTIC". *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003239January 23, 2003
ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM, STEERING:HYDRAULIC POWER ASSIST SYSTEM
VEHICLE ENGINE REVS/SEARCHES/HUNTS, WHILE DRIVING STEADY AND MAINTAINING A CONSTANT SPEED ON A LEVEL ROAD, GOING DOWN OR UP A HILL AND THE ACCELERATOR IS NOT BEING PLAYED WITH. INTERMITTENTLY VEHICLE HANDLING SEEMS TO LOSE THE POWER ASSIST - TURNING ALL OF THE SUDDEN REQUIRES MORE MUSCLE EFFORT - AND HANDLING GETS VERY STIFF. SUV HAS STALLED 5 TIMES ALREADY AND DEALER STILL UNABLE TO CORRECT THE PROBLEM. EVERY TIME - I LOST THE STEERING, THE BRAKES, THE ACCELERATOR AND THE ELECTRICAL SYSTEMS. ESCAPE IS A VERY SCARY AND DANGEROUS SUV - UNABLE TO PREDICT WHEN IT WILL STALL OR WHEN IT WILL SUDDENLY ACCELERATE (I DON'T DARE USE THE CRUISE CONTROL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007283January 22, 2003
FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:WINDSHIELD WIPER/WASHER, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM
NAR 02/13/2003. THE AUTOMATIC TRANSMISSION WOULD SHIFT TO DRIVE FROM OVER DRIVE, THE VENTS AUTOMATICALLY SWITCHED TO FROST. THE VEHICLE COMPLETELY STALLED ON A SEPARATE OCCASION, THE RELAY ASSEMBLY WAS REPLACED. THE CRUISE CONTROL WAS INOPERATIVE FROM THE TIME OF PURCHASE. THE WINDSHIELD WIPERS STOPPED WORKING, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION AND THE GAS MILEAGE WAS POOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003051January 20, 2003
ELECTRICAL SYSTEM
WHEN DRIVING MY 2002 FORD ESCAPE, 35MPH, SLIGHTLY DOWNHILL, THE CAR LOSES POWER. IT BECOMES DIFFICULT TO BRAKE AND STEER. THIS IS THE 4TH TIME THIS HAS HAPPENED SINCE BUYING THE CAR IN JULY 2002. THE DEALER HAS BEEN NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002912January 18, 2003
STEERING
CAR WENT OUT OF CONTROL DURING A SIMPLE LANE CHANGE LEFT ON INTERSATE I-90, UNABLOE TO STEER, SWERVED AND SPUN AROUND AND HIT TALL CONCRETE MEDIUM, AIR BAGS WERE EMPLOYED. GOOD WEATHER 48 DEGREES, NO ICE OR OIL, WAS NOT UP TO FULL SPEED AS HAD JUST GOTTEN ON THE INTERSTATE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002837January 17, 2003
STEERING
PURCHASED 2002 FORD ESCAPE FROM HINDER FORD OF ABERDEEN, MD IN JUNE 02 AND FROM THE START THE LEFT REAR WHEEL WAS CRACKED AND THE VEHICLE PULLS (NOT DRIFTS) TO THE LEFT SO BAD THAT THE VEHICLE LEFT FRONT TIRE WILL CROSS THE LINE IN 5 SECONDS IF STEERING WHEEL IS RELEASED WHILE IN THE RIGHT LANE OF A TWO LANE AND WITHIN 3 SECONDS IF IN THE LEFT LANE. HINDER FORD GAVE ME THE FORD 800 NUMBER TO CALL BECAUSE THERE WAS NOTHING THEY COULD DO EVEN AFTER I PROVIDED THEM EXCERPTS FROM MARYLAND LAW THAT STATES A VEHICLE WITH A STEERING OR BRAKING PROBLEM THAT CAN NOT BE FIXED THE FIRST TIME IS TO BE REPLACED. THEY HAVE REFUSED. I COMPLAINED TO THE ON-LINE CUSTOMER SERVICE SEVERAL TIMES UNTIL THEY FINALLY SENT THE AREA FORD TECH TO INVESTIGATE. HE REPLIED THAT THERE WAS DEFINITELY A PROBLEM (HE STATED HE HAD SEEN THIS BEFORE), ATTEMPTED TO FIX THE PROBLEM. HINDER RETURNED THE VEHICLE AND AGAIN STATED THERE WAS NOTHING THEY COULD DO. I SENT CERTIFIED/RETURN RECEIPT LETTERS TWICE TO FORD MOTOR CO. AND LATEST RESULT WAS A CALL LAST WEEK FROM MR. DUNCAN ALBERSON WHO AGREED THAT A CRACKED WHEEL AND THIS VEHICLE LEAVING THE ROAD WITHIN THREE SECONDS WAS NOT SAFE, BUT THAT HE WAS GOING WITH A REPORT THAT HE HAD FROM THE AREA FORD TECH WHO STATED THAT THE VEHICLE WAS WITHIN SPECIFICATION AND THAT I SHOULD DRIVE WITH MY HANDS ON THE STEERING WHEEL! I STATED I RELEASE THE WHEEL ONLY TO EMPHASIZE THE DRASTIC PULL OF THIS STEERING AND OF COURSE I DRIVE WITH MY HAND ON THE WHEEL AT ALL TIMES! I TOLD MR. DUNCAN TO SIMPLY SEND ANOTHER TECH TO TEST DRIVE MY VEHICLE ANY TIME AND ANY PLACE AND HIS RESPONSE ... HE HUNG UP! POSSIBLY BECAUSE I ALSO TOLD HIM HINDER FORD HAS SOLD TWO OTHER VEHICLE WITH THE EXACT SAME PROBLEM. IF YOU KNOW OF A GOOD LAW FIRM IN MY AREA PLEASE GIVE ME THEIR NUMBER. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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