Ford Escape Complaints

29,499 consumer complaints on file.

#769972November 21, 2002
STEERING:RACK AND PINION, POWER TRAIN:AUTOMATIC TRANSMISSION
POWER STEERING LEAKED IN OCT 2001, PROBLEM CAUSED BY FAILED RACK AND PINION STEERING SYSTEM. DEALER REPLACED AFTER HAVING VEHICLE IN SHOP FOR A MONTH. IN NOV 2002, THE VEHICLE SUFFERED A TRANSMISSION FAILURE WHILE CROSSING A MAJOR INTERSECTION. BARELY MANAGED TO GET THROUGH THE INTERSECTION WITHOUT AN ACCIDENT. THE NEAREST FORD DEALER HAPPENED TO BE ACROSS THE STREET. TOOK INTO SERVICE DEPT AND THEY FOUND THAT THE TRANSMISSION HAD FAILED AND WAS WELDED TOGETHER. THE ONLY SERVICE PERFORMED WAS RACK/PINION REPLACEMENT BY ORIGINAL DEALER IN OCT 2001. EXPERTS TELL US THAT TRANSMISSIONS ARE NOT WELDED. THEY ARE BOLTED. EITHER VEHICLE CAME FROM FACTORY WITH WELDED TRANSMISSION (POSS. OTHER VEHICLES WITH SAME PROBLEM) OR ORIGINAL DEALER DAMAGED TRANSMISSION WHEN INSTALLING NEW RACK/PINION SYSTEM AND WELDED THE DAMAGE WITHOUT REPORTING IT TO THE CONSUMER. NOT HAPPY ABOUT 2 MAJOR PROBLEMS IN JUST OVER A YEAR. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769991November 21, 2002
UNKNOWN OR OTHER
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023020November 20, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES VEHICLE WILL INTERMITTENLY STALL WITHOUT WARNING WHILE DRIVING. VEHICLE IS CURRENTLY WITH DEALER WHO IS UNABLE TO DETERMINE CAUSE. RELATED INVESTIGATION EA 02-027/ENGINE STALLING. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023085November 20, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE WINDSHIELD WIPER WILL WORK INTERMITTENTLY AND IT WILL HARD FOR THE CONSUMER TO SEE DURING RAINY WEATHER. DEALER NOTIFIED.TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769952November 20, 2002
SEAT BELTS:FRONT:ANCHORAGE
DRIVER'S BELT BUCKLE (FEMALE PORTION) FAILS TO LOCK PROPERLY, PREVENTING USE OF SEAT BELT. DEALERSHIP HAS BEEN TRYING TO FIX. ORDERED WRONG PART ONCE AND HAS PROMISED OVERNIGHT DELIVERY OF REPLACEMENT. WHICH HE HAS ALSO FAILED TO DO. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022933November 18, 2002
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL SHUT OFF CAUSING CONSUMER TO PULL OVER. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769808November 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
I PURCHASED THIS FORD ESCAPE IN MARCH 2001 AND HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE. ON MARCH 26 2001, TWO DAYS AFTER I RECEIVED MY NEW VEHICLE, IT WOULDN'T START. THE SAME PROBLEM OCCURRED THREE MORE TIMES IN A PERIOD OF TWO WEEKS BEFORE I BROUGHT THE VEHICLE BACK TO THE DEALER ON APRIL 9 2001. THE DEALERSHIP REPLACED THE BATTERY WHICH WAS OBVIOUSLY DEFECTIVE. SINCE THEN I HAVE HAD NUMEROUS OTHER PROBLEMS WITH MY FORD ESCAPE. I REPORTED THAT THE THROTTLE WAS STICKING (5/17/02) AND IT WAS REPLACED, BUT IT CONTINUES TO HAPPEN. I ALSO REPORTED THAT THERE WAS A VIBRATION AND HESITATION WHEN SHIFTING GEARS AROUND 45 MPH (5/17/02). NOTHING WAS DONE AT THAT TIME TO REMEDY THE PROBLEM. I LATER (8/29/02) REPORTED THE SAME PROBLEM TO THE DEALER, BROUGHT THE VEHICLE BACK FOR SERVICE ON 9/27/02 AT WHICH TIME THE TORQUE CONVERTER WAS REPLACED. THERE IS STILL A HESITATION AND LOSS OF POWER AS I DRIVE THE VEHICLE. ALSO ON 5/11/02, THE "SERVICE ENGINE SOON" LIGHT CAME ON. THE FUEL EMISSIONS VALVE WAS REPLACED ON 5/17/02. ON 10/28/02, I REPORTED TO THE DEALER THAT MY VEHICLE ALMOST STALLED AT AN INTERSECTION ON 10/26/02 AND LATER THAT DAY IT WOULD NOT START. I ALSO TOLD THE SERVICE REPRESENTATIVE THAT THERE CONTINUED TO BE A "LOSS OF POWER" AS I DRIVE THE VEHICLE AT HIGHWAY SPEEDS. I BROUGHT THE ESCAPE BACK TO THE DEALER ON 10/30/02 AND THE TECHNICIAN FOUND "NOTHING WRONG" WITH THE VEHICLE FROM THE TESTS HE PERFORMED. I AM NOT SATISFIED WITH THESE RESULTS THERE IS SOMETHING OBVIOUSLY WRONG WITH THIS VEHICLE! DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769800November 16, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED TWICE WHILE DEACCELERATING AT ABOUT 30-40 MPH. DATES: 10/3/02 AND 11/14/02 SO FAR. TOOK TO DEALER 10/16/02 BUT THEY FOUND NOTHING. HAVE ANOTHER APPOINTMENT 11/21/02. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769727November 15, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY ESCAPE WAS STILL NEW WHEN I FIRST EXPERIENCED A TOTAL STALL. I WAS ON A DOWNHILL EXIT RAMP FROM THE INTERSTATE MAKING A LEFT HAND TURN ONTO A VERY BUSY ONE WAY STREET THROUGH AN EVEN BUSIER INTERSECTION. I COASTED AT ABOUT 30-35 MPH DOWN TO MAKE MY TURN AND REALIZED THAT I HAD NO STEERING OR POWER AT ALL. I HAD TO FIGHT TO MAKE THE LEFT TURN AND GET TO THE CURB. THE EXPERIENCE LEFT ME SHAKING IN SHOCK AND FEAR FOR QUITE SOME TIME. I HAD NO TROUBLE RESTARTING IT AFTER I REGAINED MY COMPOSURE. I TOOK IT TO THE INITIAL POINT OF SALE AND WAS TOLD THEY HAD NOT HEARD OF ANY PROBLEMS. THEY "COULD NOT DUPLICATE THE PROBLEM". I HAVE HAD THREE ADDITIONAL STALLS, A DIFFERENT DEALER REPLACED THROTTLE, AIR INTAKE. ANOTHER STALL. SINCE PURCHASING THIS VEHICLE THE CD PLAYER HAS BEEN WORKED ON TWICE (THE DASH HAD TO BE REPLACED BECAUSE THE SERVICE TECH SCRATCHED IT CONSIDERABLY), THE PASSENGER FRONT WINDOW ROLLS UP OUT OF THE TRACK AND THE PASSENGER FRONT DOOR WOULD NOT UNLOCK. THE DOOR HAD TO BE TAKEN APART TO FIX THE LOCK ASSEMBLY CONSEQUENTLY THE INTERIOR DOOR WAS REPLACED BECAUSE IT HAD TO BE TORN OFF TO GET TO THE LOCK. CRUISE CONTROL WORKS INTERMITTENTLY, THE REAR WIPER DOESN'T WORK CORRECTLY, THE TRANSMISSION SHIFTS HARD, THE FRONT END MAKES NOISES WHEN TURNED, NOT TO MENTION A RATTLE IN THE BACK THAT WILL DRIVE YOU CRAZY AND A MUSTY SMELL. AS IF THIS WEREN'T ENOUGH, THIS MORNING IT BEGAN RUNNING ROUGH, BACKFIRED AND THE ENGINE LIGHT CAME ON AND STAYED ON. I MADE IT HOME, THANKFULLY AND HAD IT TOWED TO THE DEALER...AGAIN I AM WITHOUT MY CAR! MY HUSBAND WORKS FOR FORD IN LOUISVILLE, KY AND WE ARE TRYING TO BE LOYAL, BUT THIS IS TOO MUCH! WE HAVE HAD TROUBLE WITH DIFFERENT CARS IN THE PAST, BUT I AM AFRAID OF THIS VEHICLE. I HAVE A 16 YR. OLD SON ABOUT TO GET HIS LICENSE. IT HAS BEEN HARD FOR ME AS AN EXPERIENCED DRIVER TO HANDLE THESE SITUATIONS, BUT I AM TERRIFIED THAT IT COULD HAPPEN TO HIM. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022724November 14, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES THAT WHILE DRIVING VEHICLE INTERMITTENLY STALLS WHEN GAS PEDAL IS DEPRESSED. CHECKED BY DEALER WHO ADVISED CAN NOT DUPLICATE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769554November 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS IS THE THIRD TIME I HAVE EXPERIENCED ENGINE STALLING WHILE DRIVING. ALL VITAL FUNCTIONS FROZE SO I LOST STEERING CAPABILITY, BRAKES, ACCELERATION, ETC. I COULD NOT RESTART THE CAR UNTIL THE CAR CAME TO A COMPLETE STOP (IN THE MIDDLE OF AN INTERSECTION) AND I COULD PUT THE CAR INTO 'PARK'. I HAVE BEEN FORTUNATE TO HAVE ONLY BEEN GOING AT LOWER SPEEDS AND SIDE ROADS DURING ALL THREE INSTANCES SO FAR. BUT DRIVING IN THE D.C METROPOLITAN AREA ALSO REQUIRES A OUT OF HIGH-SPEED HIGHWAY DRIVING AS WELL AND I AM EXTREMELY WORRIED THAT I MAY NOT BE SO FORTUNATE THE NEXT TIME! DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769549November 10, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
STALLS OCCURRED IN TRAFFIC AT 30 TO 35 MPH ON DECLINE WHILE BRAKING; ENGINE STALLED RESULTING IN LOSS OF POWER STEERING AND POWER BRAKES. MANAGED TO TURN STEERING WHEEL WITH DIFFICULTY TO COAST OFF TWO LANE HIGHWAY TO SHOULDER. TURNED OFF IGNITION AND WAITED 2-3 MINUTES. RESTARTED VEHICLE WITHOUT PROBLEM AND RETURNED TO DEALER FOR SERVICING. I AM AFRAID TO DRIVE VEHICLE SINCE THERE IS NO WARNING OF STALL WHICH HAS OCCURRED IN TRAFFIC WHERE REAR-ENDING BY FOLLOWING VEHICLE COULD HAVE OCCURRED. BELIEVE COMPUTER IS DEFECTIVE AND SHOULD BE REPLACED ON 2001 AND 2002 ESCAPES. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022332November 7, 2002
AIR BAGS:SIDE/WINDOW
WHEN CONSUMER PULLED INTO THE INTERSECTION, THE VEHICLE WAS HIT AT THE FRONT WHEEL WELL AREA, AND THE SIDE AIRBAGS FAILED TO DEPLOY, WHICH CAUSED INJURY TO THE DRIVER. TS *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8022352November 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATE WHILE TRAVELING 25-35 MPH WITHOUT ANY INDICATION ENGINE WOULD STALL IN RESULT OF LOSING ALL POWER. DEALERSHIP AND MANUFACTURE WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022440November 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING ABOUT 35 TO 40MPH AND WITHOUT PRIOR WARNING . THE VEHICLE WILL STALL PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022278November 6, 2002
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WHILE DRIVING AND ALL POWER WAS LOST, THE VEHICLE WAS TOWED TO THE DEALERSHIP AND THE NECESSARY REPAIRS WERE MADE. MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769272November 4, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, THE ENGINE COMPLETED QUIT RUNNING NO POWER, NO STEERING, NO LIGHTS, RADIO, ETC. I COASTED TO SIDE OF ROAD AND PUT CAR IN PARK. I THEN RE-STARTED ENGINE AND EVERYTHING SEEMED NORMAL. I IMMEDIATELY TOOK TO DEALERSHIP WHO TOLD ME THERE WAS A 'SOFTWARE GLITCH' AND A CHIP NEEDED REPROGRAMMING FROM THE MANUFACTURER. THIS PROBLEM HAS NOT OCCURRED SINCE THEN. BUT THIS COULD HAVE BEEN A TRAGEDY HAD I BEEN DRIVING 80 MPH DOWN AN ATLANTA INTERSTATE; FORTUNATELY I WAS ON AN ACCESS ROAD GOING 40-45 MPH. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769274November 4, 2002
SUSPENSION
THE SUV VIBRATES AT 50 PLUS MPH. DEALER ATTEMPTING TO CORRECT, UNABLE TO PIN POINT PROBLEM. CONSIDERING THE LEMON LAW AT THIS TIME. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769131October 31, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769047October 29, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SINCE THE FIRST WEEKS OF PURCHASE OF VEHICLE IT HAS HAD NUMEROUS SENSOR PROBLEMS, ALL OF WHICH THE NATIONAL CITY FORD HAS ADDRESSED. THEY HAVE CHANGED MULTIPLE PARTS IN THE VEHICLE, INCLUDING A FAILED SYSTEM. THE ORIGINAL PURCHASE WAS MADE FROM BOB BAKER FORD IN MISSION VALLEY, (SAN DIEGO) BUT THE VEHICLE IT'S SELF HAS BEEN SERVICED AT THE NATIONAL CITY DEALER. SINCE THE BEGINNING OF THE VEHICLE PROBLEMS WE HAVE BEEN IN CONTACT WITH THE MANUFACTURER, ADVISING THEM OF ALL THE DIFFERENT DEFECTS WE HAVE. THE DEFECT THAT MOST WORRIES US IS THE ENGINE FAILURE, THE ENGINE TENDS TO LOSE ALL POWER WITHOUT NOTICE AND SHUTS OFF LOOSING POWER STEERING AND BRAKING ABILITY. THIS HAS HAPPEND TO US AT NIGHT, AND NOT EVEN THE DASH BOARD LIGHTS FLICKER, OR THE HEAD LIGHTS. WE HAVE ADDRESSED THE ISSUE, THEY HAVE INSTALLED EQUIPMENT TO TRY AND FIGURE THE PROBLEM WITH NO SUCCESS. THEY SAY WE CAN HOPE IT DOES NOT HAPPEN AGAIN. FORTUNATLY IT HAS NOT HAPPENED ON THE FREEWAY, AS THOSE FORD FOCUS PROBLEMS. THE LATEST PROBLEM WITH THE VEHICLE HAS BEEN TRANSMISSION RELATED, IT IS AS OF 10/29/02 BEING LOOKED AT THE FULLER FORD DEALERSHIP FOR THIS PROBLEM. WE HAVE ALSO ASKED THAT THEY LOOK AT THE ENGINE PROBLEM, AND THEY WILL ADVISE. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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