Ford Escape Complaints

29,499 consumer complaints on file.

#10368704December 2, 2010
SERVICE BRAKES, HYDRAULIC
DURING MY RECENT TRAVEL, MY 2001 FORD ESCAPE HAD A SMALL FIRE BURNING THE ABS WIRING WHILE PARKED IN THE GARAGE. THE ANTI-LOCK CONTROL UNIT/MODULE HAD A RECALL BACK IN 2007, 07S51, AND IN 2008 THE MODULE WAS INSPECTED. I BROUGHT THE CAR INTO THE SAME DEALER THAT DID THE INSPECTION ONCE I REALIZED WHAT HAD RECENTLY HAPPENED TO SEE IF THE RECALL WOULD BE HONORED, REGARDLESS OF THE INSPECTION. I WAS TOLD THAT THE RECALL HAD BEEN TAKEN CARE OF BY THE INSPECTION, AND THERE WAS NOTHING THE DEALER COULD DO, UNLESS THEY SOLD ME A $2,000 PART. I CALLED FORD CUSTOMER RELATIONS TO INFORM THEM OF MY SITUATION, AND RECEIVED THE SAME RESPONSE, "THERE IS NOTHING THAT THEY CAN DO TO HONOR THE RECALL". MY MAIN CONCERN IS MY SAFETY, AND I COULD HAVE BEEN INJURED OR MY HOUSE COULD HAVE CAUGHT FIRE. I AM DISTURBED IN THE RESPONSE BY FORD REGARDING MY SAFETY AND LACK OF ASSISTANCE AT THE CORPORATE LEVEL. I FEEL THAT FORD HAS A RESPONSIBILITY TO ITS CUSTOMERS TO INSURE SAFETY, BUT DID NOT RECEIVE THAT ASSURANCE. REGARDLESS OF THE CAUSE OF THE DAMAGE TO THE ABS WIRING, DUE TO A FAULTY PART MY SAFETY WAS AT HIGH RISK. THIS IS THE FIRST TIME I HAVE HAD ANYTHING MAJOR OCCUR WITH THIS VEHICLE, AND HAVE BEEN FORTUNATE OF THE VEHICLE'S SUPERB PERFORMANCE. I FEEL THAT THE INSPECTION "SOLUTION" OF THE RECALL DID NOT PREVENT THE WIRING TO CATCH FIRE, AND SHOULD HAVE BEEN REPLACED EITHER AT THE TIME OF THE RECALL OR AFTER THE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10368559December 1, 2010
STEERING
TL*THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH THE POWER STEERING LOCKED. THE STEERING WHEEL BECAME VERY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE OCCURRED THREE TIMES. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS UNABLE TO PROVIDE A VIN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368286November 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS LOSING POWER. SHE THEN HEARD A CLICKING NOISE AND THE VEHICLE WOULD NOT MOVE FASTER THAN 10-15 MPH. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS DEFECTIVE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 28,000. UPDATED 03/16/11 *BF UPDATED 03/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368333November 30, 2010
ELECTRICAL SYSTEM
I WAS DRIVING FROM WORK TO THE BANK TO MAKE THE DAILY DEPOSITS, WHEN I PULLED INTO A PARKING SPACE IN THE BANK PARKING LOT I NOTICED A LOT OF SMOKE COMING OUT FROM UNDER MY HOOD, I IMMEDIATELY GOT THE OUTSIDE SECURITY GUARD TO COME TAKE A LOOK AND WHEN HE RAISED THE HOOD MY CAR WAS ON FIRE. IF YOU ARE STANDING IN FRONT OF THE CAR LOOKING IN IT WOULD BE THE LEFT SIDE, HE IMMEDIATELY CALLED THE FIRE DEPARTMENT WHO CAME AND PUT IT OUT, MY CAR IS NOW SITTING AT THE DEALERSHIP. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10368385November 30, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY SHUTTERED AND COMPLETELY STALLED. THE CONTACT WAS ABLE TO RESTART IT. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368118November 29, 2010
VEHICLE SPEED CONTROL
I WAS DRIVING MY 2008 FORD ESCAPE AND THE ACCELERATOR PEDAL GAVE OUT . I WAS GOING UP THE ON RAMP AND I WENT TO ACCELERATE AND THE GAS PEDAL WENT LIMP ..FROM READING ALOT OF REVIEWS ON LINE THIS HAS CAUSE NUMEROUS ACCIDENTS AND FORD IS NOT RECALLING THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368181November 29, 2010
VISIBILITY
2010 FORD ESCAPE - REAR WINDOW EXPLODED/SHATTERED WHEN LIFTGATE CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368081November 28, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES WENT OUT AND WE ALMOST HIT SOMEONE BUT WE DIDN'T. BRAKE SYSTEM FAILURE MESSAGE APPEARED WHEN IT HAPPENED BUT NO WARNING BEFORE. TURNED OFF CAR THEN TURNED ON AND BRAKES SEEM TO BE WORKING NOW INTERMITTENTLY. FORD ESCAPE 2010. HYBRID WITH ONLY 21000 HIGHWAY MILES. JUST HAD THE 20000 CHECK AT THE DEALER 2 WEEKS AGO AND WE WERE TOLD BRAKES WERE FINE. I CAN'T BELIEVE THERE HAD NOT BEEN A RECALL SINCE MANY OTHER OWNERS ONLINE SEEMED TO HAVE HAD THE SAME PROBLEM. WE. COULD HAVE BEEN IN A SERIOUS ACCIDENT . THANK GOODNESS NO ONE GOT HURT. TAKING IT TO THE DEALER TOMORROW MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368771November 27, 2010
VISIBILITY:GLASS, SIDE/REAR
MY HUSBAND WAS STANDING BESIDE MY FORD ESCAPE WHICH WAS PARKED IN THE DRIVEWAY AND THE REAR GLASS JUST EXPLODED AS HE STOOD THERE. FOR NO REASON AT ALL THE WHOLE WINDOW BLEW OUT. IF HE HAD BEEN STANDING ANY CLOSER, HE WOULD HAVE BEEN CUT BY GLASS OR IT COULD HAVE EXPLODED IN HIS FACE CAUSING EYE DAMAGE. I HAVE READ A LOT ONLINE WHERE THIS HAS HAPPENED TO MANY OTHER FORD ESCAPE OWNERS AND YET FORD IS STILL NOT TAKING OWNERSHIP OF THE PROBLEM. UPDATED 01/06/11 *BF THE REAR HATCH GLASS WAS DEFECTIVE. UPDATED 01/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367777November 24, 2010
ENGINE AND ENGINE COOLING:ENGINE
TRAVELING AT HIGHWAY SPEEDS, 2005 ESCAPE WITH UNDER 90,000 MILES BEGAN MISSING AND CUTTING OUT. WAS ABLE TO LIMP IN TO FORD DEALER (SAM SCISM FORD) WHERE DIAGNOSIS INDICATED # 2 # 6 MISFIRES WITH FURTHER DIAGNOSIS INDICATING NO SIGNAL TO COIL. DEALER DETERMINED NEED TO REPLACE PCM AND DID SO AT OVER $1100. LESS THAN 30 DAYS LATER, SIMILAR SYMPTOMS AND DIFFERENT DEALER DIAGNOSED #6 COIL PROBLEMS. REPLACED COILA AT $240. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367245November 23, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS PARKED AND THEN SHUT OFF WHEN HE NOTICED THAT THE WIRING HARNESS FOR THE ABS BRAKE MODULE WAS MELTING. THE VEHICLE WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. AN AUTHORIZED DEALER WAS NOTIFIED AND WAS ALSO INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V156000, SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE. THE FAILURE AND CURRENT MILEAGES WERE 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10367260November 23, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2010 FORD ESCAPE. WHEN CLOSING THE TRUNK, THE CONTACT STATED THAT THE REAR WINDOW BROKE CAUSING IT TO SHATTER AT LEAST 10 FEET AWAY. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 15,653. UPDATED 1/19/2010 *CN UPDATED 01/27/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367299November 23, 2010
POWER TRAIN
MY 2008 FORD ESCAPE HYBRID HAS EXPERIENCED AT LEAST TWO UNEXPECTED AND UN-COMMANDED ACCELERATIONS IN THE PAST WEEK. THE DEALER HAS LOOKED AT IT ONCE AND REPLACED THE LEFT FRONT ABS TONE RING. THE PROBLEM PERSISTS TODAY 23NOV2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367078November 22, 2010
AIR BAGS, SEAT BELTS
ON AUGUST 27TH OF 2009 I WAS DRIVING MY 2007 FORD ESCAPE WHILE CORRECTING MY CHILDREN IN THE BACK SEAT I HIT A WET SPOT IN THE ROAD AND LOST CONTROL OF MY VEHICLE I ROLLED 2 TIMES AND STOPPED WITH A FRONT END COLLISION. THE SEAT BELT DID NOT CATCH CAUSING ME TO BASH MY FACE INTO THE STEERING WHEEL AT LEAST TWO TIMES. THE AIR BAGS ALSO DID NOT WORK EITHER. BECAUSE OF THE FAULTY EQUIPMENT IT CAUSED ME TO BREAK MY NECK IN 3 PLACES AND SPENDING 2 WEEKS IN THE HOSPITAL HAVING TO HAVE SURGERY WITH A METAL ROD AND TWO SCREWS....BECAUSE OF THE DEFAULTED EQUIPMENT I STILL SUFFER FROM PERMANENT NERVE AND MUSCLE DAMAGE AND CHRONIC PAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10366983November 21, 2010
FUEL SYSTEM, OTHER
GAS PEDAL STICKING (UP) IN COLD WEATHER CONDITION. UNABLE TO PUSH PEDAL DOWN AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366988November 21, 2010
VEHICLE SPEED CONTROL
08 FORD ESCAPE, GAS PEDAL WILL STICK AND WHEN I TRY TO DEPRESS IT, IT WILL NOT, IT REQUIRES A LARGE AMOUNT OF FORCE TO BREAK THE PEDAL FREE, IT CAUSES MY SUV TO ACCELERATE AT AN UNCONTROLLED RATE. THIS HAS BEEN A CONTINUING ISSUE AND HAS ONLY GOTTEN WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366943November 20, 2010
FUEL SYSTEM, GASOLINE
CAN NOT FILL GAS TANK, PUMP SHUTS OFF EVERY 30 SECONDS. DOES NOT MATTER IF TANK IS EMPTY OR NOT. THIS PROBLEM HAS CONTINUED TO GET WORSE OVER TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366788November 19, 2010
STEERING
I HAVE A 2008 FORD ESCAPE HYBRID. WHILE DRIVING DOWNHILL AND WHILE BRAKING, POWER STEERING SEEMED TO FAIL COMPLETELY FOR 3-5 SECONDS. STEERING DID NOT LOCK COMPLETELY, IT SEEMED, BUT IT TOOK REAL STRENGTH TO MOVE IT AS I WAS GOING AROUND A GENTLE CURVE. I'M NOT SURE MY WIFE COULD HAVE DONE SAME. POTENTIALLY VERY DANGEROUS. CAR IS WITH DEALERSHIP NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367448November 18, 2010
VEHICLE SPEED CONTROL
THE GAS PEDAL INTERMITTENTLY STICKS WHICH CAUSES SUDDEN AND QUICK DECELERATION. IT FEELS LIKE A BRICK IS UNDERNEATH THE PEDAL. NO MATTER HOW HARD I PUSH DOWN, THE PEDAL DOESN'T BUDGE. THEN ALL OF A SUDDEN, THE PEDAL WILL WORK AGAIN. IT IS A SERIOUS SAFETY ISSUE. I DID SOME RESEARCH ON THE INTERNET AND IT LOOKS LIKE A LOT OF PEOPLE HAVE HAD THIS SAME ISSUE WITH FORD CARS. SOME PEOPLE HAVE GOTTEN INTO ACCIDENTS BECAUSE OF IT. I SPOKE WITH FORD'S CORPORATE OFFICE AND THEY SAID THEY DIDN'T CONSIDER IT A SAFETY ISSUE. THEY TOOK MY NAME AND SOME OTHER BASIC INFORMATION, THEN SPENT MOST OF THE TIME TRYING TO GET ME OFF OF THE PHONE. I TRIED TO EXPLAIN THAT THIS IS VERY SIMILAR TO THE SUDDEN ACCELERATION PROBLEM THAT TOYOTA WAS HAVING, WITH THE ONLY TWO DIFFERENCES BEING THE CAR DECELERATES AS OPPOSED TO ACCELERATES AND THAT NO ONE HAS BEEN KILLED YET. FORD TOLD ME IF I WAS CONCERNED, I SHOULD GET MY CAR FIXED AND THAT THEY WOULD NOT PAY FOR IT. THESE VEHICLES NEED TO BE RECALLED BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365896November 16, 2010
VEHICLE SPEED CONTROL
2006 FORD ESCAPE. GAS PEDAL STICKS. ACCELERATING - BEGAN AT ABOUT 55K MILES. DOES NOT MATTER AT WHAT SPEED - CAN BE 5 MPH OR 60 MPH ON THE FREEWAY. VEHICLE CANNOT ACCELERATE TO GET OUT OF THE WAY OF OTHER VEHICLES. CAR USUALLY NEEDS TO BE TURNED OFF AND SIT FOR A PERIOD OF TIME - 5 TO 10 MINUTES, OCCASIONALLY CAN HIT ON THE GAS PEDAL HARD OVER AND OVER TO GET IT TO RE-ENGAGE. CAR AT 85K MILES NOW, STILL HAPPENS RANDOMLY WITH NO NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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