Ford Escape Complaints

29,499 consumer complaints on file.

#10375574January 11, 2011
STEERING
TL*THE CONTACT OWNS A 2008 FORD ESCAPE. THE POWER STEERING CONTINUED TO FAIL INTERMITTENTLY WHILE DRIVING 35 MPH CAUSING THE STEERING WHEEL TO BE DISABLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED AT A COST OF $1100. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375585January 11, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ON MY WAY TO WORK THIS MORNING THE WARNING "STOP SAFELY NOW", ILLUMINATED ON MY DASH AND THE VEHICLE IMMEDIATELY SHUTDOWN IN THE MIDDLE OF THE ROAD. I WAS VERY FORTUNATE THAT I WAS ONLY GOING 25 MILES PER HOUR AND IMMEDIATELY PUT MY EMERGENCY LIGHTS ON WHICH PREVENTED TRAFFIC FROM REAR ENDING ME. I HAD TO HAVE THE VEHICLE TOWED AWAITING DIAGNOSIS WHICH I AM BEING TOLD BY THE DEAL WILL PROBABLY BE RELATED TO THE HYBRID BATTERY COOLING SYSTEM. THIS IS A CRITICAL SAFETY ISSUES THAT MUST BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375408January 10, 2011
VEHICLE SPEED CONTROL
ACCELERATOR PEDAL STUCK. COULD NOT DEPRESS. CAR IDLED PERFECTLY FINE BUT COULDN'T PRESS THE ACCELERATOR. AFTER ABOUT 5 MINUTES IT WAS FINE AGAIN. THIS HAS HAPPENED ON AT LEAST A DOZEN OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375434January 10, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHILE VACATIONING IN MYRTLE BEACH, MY 2005 FORD ESCAPE RAN SLUGGISH AND WAS MISSING AFTER A HEAVY RAIN. HAD IT TOWED TO THE LOCAL DEALER WHERE THEY TOLD ME THAT THE CASING FOR THE PCM HAD LEAKED AND WATER HAD GOTTEN INTO THE PCM AND CAUSED THE MALFUNCTION. THIS PROBLEM ALSO CAUSED THE PLUGS AND COILS TO NEED REPLACING. PARTS WERE NOT AVAILABLE AND HAD TO WAIT TWO WEEKS FOR REPAIRS. RECEIVED A CALL FROM DEALER SAYING THAT IT WAS ALSO NECESSARY TO REPLACE THE EXHAUST MANIFOLD AND THE CATALYTIC CONVERTER. ANOTHER 3 DAYS AND THE TOTAL BILL FROM THE DEALER WAS $5,262.38. ALONG WITH A RENTAL CAR FOR 1.5 WEEKS AND TWO ADDITIONAL DAYS IN HOTEL MADE FOR AN EXPENSIVE HOLIDAY. CALLED FORD CUSTOMER SERVICE WHEN I RETURNED HOME AND THEY WERE NOT EVEN INTERESTED IN MY SITUATION. NEEDLESS TO SAY, I WILL NEVER OWN ANOTHER FORD, AND AM NOW DRIVING JAPANESE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375439January 10, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE
I WAS DRIVING DOWN THE FREEWAY THIS MORNING AND MY SUNROOF EXPLODED! THE SOUND IT MADE WAS A LOUD POW, AND SOME GLASS SHARDS FELL ONTO MY SEATS. THERE WERE NO LARGE TRUCKS AROUND OR SIGHT OF DEBRIS FLYING MY WAY. I HAVE TO WAIT A FEW DAYS FOR THE GLASS TO BE SHIPPED FROM FORD BEFORE I CAN HAVE IT INSTALLED, AND I HAVE TO PAY THE DEDUCTIBLE OF $500 THROUGH MY INSURANCE, AND THERE IS NO GUARANTEE THAT THIS WON'T HAPPEN AGAIN. I'VE SEEN MANY COMPLAINTS ONLINE OF THE SUNROOF EXPLODING IN FORDS, AND IT'S NOT LIKELY THAT A ROCK CAN CAUSE THIS KIND OF DAMAGE ON TOP OF A CAR. FORD SHOULD BE PROVIDING WARRANTIES FOR THIS TYPE OF DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375512January 10, 2011
AIR BAGS
2004 FORD ESCAPE XLT WITH 72,000 MILES. AIR BAG LIGHT CAME ON AFTER VEHICLE WAS STARTED. TURNED THE VEHICLE OFF AND AIR BAG LIGHT WENT AWAY. 4 DAYS LATER AIR BAG LIGHT CAME ON AGAIN AND NOW IT STAYS ON. THE LIGHT FLASHES A CODE OF 4-6 THREE TIMES AND THEN STAYS LIT. I WAS INFORMED THAT THERE IS A SERVICE BULLETIN CONCERNING THIS ISSUE AND THE FIX IS TO REPLACE THE WIRING HARNESS GOING TO THE SEATBELTS FOR A COST OF AROUND $400.00, WHICH IS NOT COVERED BY THE FORD MOTOR COMPANY. SINCE THE AIR BAG LIGHT IS ON, THE AIR BAG WILL NOT DEPLOY CREATING A SAFETY HAZARD. SINCE THIS IS A SAFETY RELATED ITEM IT SHOULD BE COVERED BY A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377731January 9, 2011
AIR BAGS, SEAT BELTS, VEHICLE SPEED CONTROL
MY 2002 FORD ESCAPE WAS BOUGHT NEW IN MARCH OF 2002. THE PROBLEM WITH IT ACCELERATING AT LOW SPEEDS STARTED ABOUT 6-7 MONTHS LATER. RETURNED TO THE DEALERSHIP MANY TIMES TO HAVE IT CHECKED BUT WAS TOLD EVERY TIME THERE WAS NOTHING WRONG. I'VE HAD ONE ACCIDENT AS A RESULT OF THIS PROBLEM. I STILL OWN THE SAME ESCAPE AND STILL HAVE THE PROBLEM WITH IT . I WAS TOLD THAT THERE WERE NO COMPLAINTS OF THIS NATURE WITH THESE MODELS BUT HAVE SINCE LEARNED THAT THERE HAVE BEEN MANY. I ALSO AS HAVE MANY PEOPLE HAD THE PROBLEM WITH THE AIR-BAG LIGHT ON .AGAIN MANY TRIPS TO THE DEALER AND WAS TOLD NOTHING WAS WRONG ABOUT $300 LATER FOR LABOR COSTS. FINALLY ON ONE MORE ATTEMPT TO FIND OUT WHAT WAS WRONG I RETURNED TO THE DEALER AGAIN AND WAS TOLD THAT A SENSOR IN THE SEAT-BELT WAS THE PROBLEM AND IT WOULD COST APPROXIMATELY $300-$400 TO REPAIR IT AND THAT THE AIR BAGS MAY OR MAY NOT BE WORKING BECAUSE OF THIS SENSOR. I HAVE PERSONALLY LOST ALL FAITH IN FORD CANADA AND THEIR PRODUCTS AND SOME OF THE EMPLOYEES AT THE DEALERSHIPS I'VE DEALT WITH. I AM IN THE PROCESS I BUYING A NEW CAR BUT IT'S NOT A FORD. NEVER AGAIN WILL I BUY A FORD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10376069January 9, 2011
VEHICLE SPEED CONTROL
GAS PEDAL STUCK WITHIN 1/10 MILE OF TRAVEL ON COLD MORNING. FIRST HAPPENED IN JANUARY 2009. HAS HAPPENED TWICE IN JANUARY 2011. CAR IDLED, BUT COULD NOT ACCELERATE WHILE TRAVELING. COASTED TO STOP IN RIGHT LANE. REPEATED PRESSING PRODUCED NO RESPONSE. AFTER ABOUT 5 MINUTES IN EACH INSTANCE PEDAL BECAME OPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375245January 8, 2011
FUEL SYSTEM, GASOLINE
2007 FORD ESCAPE GAS PEDAL STICKS WHEN TEMPERATURE IS BELOW 40 DEGREES OR SO. PEDAL REQUIRES EXTRA FORCE TO ENGAGE, THEN VEHICLE WILL LEAP FORWARD FROM THE EXTRA GAS. SAFETY IS COMPROMISED BY THIS. ACCELERATOR STICKS EVERY TIME THE PEDAL IS PRESSED WHEN TEMPERATURE IS COLD. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375056January 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, ATTEMPTING TO MAKE A TURN, THE TRANSMISSION SUDDENLY FAILED TO OPERATE WITHOUT WARNING. AFTER NUMEROUS ATTEMPTS THE TRANSMISSION BEGAN TO FUNCTION WITH EXTREMELY LITTLE MOVEMENT. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD SAFELY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND HAD BEEN THERE FOR OVER A MONTH, AND CURRENTLY REMAINED. THE DEALER INFORMED THAT THERE WAS INTERNAL DAMAGE WITHIN THE TRANSMISSION, AND DISCOVERED A COMPUTERIZED SYSTEM DEFECT. THE DEALER PERFORMED REPAIRS TO THE TRANSMISSION AND CONTINUED TO INVESTIGATE THE COMPUTERIZED SYSTEM DEFECT. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375107January 7, 2011
FUEL SYSTEM, GASOLINE
A BINDING THROTTLE BODY CAUSES THE ACCELERATOR PEDAL TO STICK, WHICH RESULTS IN A SUDDEN AND UNEXPECTED STALL IN TRAFFIC. FORTUNATELY NO ONE WAS HEART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374979January 6, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SHE HEARD A METAL NOISE. WHEN SHE OPENED THE PASSENGER FRONT DOOR, IT FELL ON HER FOOT. SHE WAS ABLE TO PUT THE DOOR BACK IN PLACE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE FRONT PASSENGER DOOR PIN HAD BEEN INSTALLED UPSIDE DOWN. THE DEALER REPLACED THE DOOR PIN AND HINGE ASSEMBLY. THE CURRENT AND FAILURE MILEAGES WERE 114,083. UPDATED 02/17/11*LJ UPDATED 12/06/2011 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375009January 6, 2011
TIRES
OWN A FORD ESCAPE 2008 WITH 43,000 MILES AND ORIGINAL CONTINENTAL TIRES. AT MY LAST OIL CHANGE I REQUESTED A TIRE ROTATION AN FOUND OUT THAT ONE TIRE WAS DEFECTIVE (FAILURE OF ONE STEEL BAND) AND WAS CAUSING SIGNIFICANT NOISE AND VIBRATION AT 60 MPH AND ABOVE. TIRE THREAD GAGE INDICATED 10/32". IT SEEMS THE TIRE HAS FAILED TO PERFORM WHEN SIGNIFICANT LIFE WAS STILL AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374792January 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 FORD ESCAPE LTD. THE CONTACT STATED THAT WHEN TRYING TO ACCELERATE THE PEDAL WOULD HESITATE AND THE VEHICLE WOULD NOT MOVE FORWARD. SHE HAD TO CONTINUOUSLY ENGAGE THE ACCELERATOR PEDAL A COUPLE OF TIMES IN ORDER FOR THE VEHICLE TO START MOVING. THE FAILURE OCCURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAS THE VEHICLE BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. UPDATED 2/23/11 *CN UPDATED 05/05/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374711January 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
A/C CONDENSER-TRANSMISSION COOLER LEAK. TRANS. OIL ALL OVER ENGINE BAY WHICH IS A FIRE HAZARD. CAR WANTS TO TAKE OFF ON IT'S OWN WHICH IS CAUSED WHEN TRANS. FLUID GETS LOW. PART NEEDS TO BE REPLACED. THERE'S HUNDREDS OF COMPLAINTS ON LINE OF THIS PARTICULAR PROBLEM AND FORD IS YET TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374069January 4, 2011
VISIBILITY
THE WINDSHIELD WASHER FAILED TO OPERATE PROPERLY. THE REAR WINDOW WASHER WAS OPERATING PROPERLY. THE VEHICLE WAS BEING DRIVEN ON AN EXPRESSWAY IN INCLEMENT WEATHER. THEREFORE THE FRONT WINDSHIELD VISIBILITY WAS GREATLY IMPAIRED. I RESEARCHED THE INTERNET, AND FOUND REPORTS OF THE WASHER FLUID LINE BECOMING DISCONNECTED NEAR THE WINDSHIELD WASHER PUMP. THE ON LINE REPORTS SAID THAT THIS WAS A COMMON PROBLEM, TOLD WHERE THE FAULT WAS AND THAT THE RIGHT SIDE INNER FENDER HAD TO BE REMOVED TO FIX THE PROBLEM. I FOUND THE FAULTY CONNECTION, AND ADDED PLASTIC WIRE WRAPS TO SECURE FOUR CONNECTIONS IN THE AREA FROM COMING LOOSE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374606January 4, 2011
ENGINE AND ENGINE COOLING:ENGINE
AT 9 MONTHS PREGNANT, WHILE DRIVING HOME I SUDDENLY HEARD A LOUD THUMPING NOISE. I WAS CLOSE TO HOME SO I BROUGHT IT THERE AND HAD IT TOWED TO A DEALERSHIP. THEY TOLD ME THAT THERE WAS ABSOLUTELY NO OIL IN THE CAR, EVEN THOUGH I HAD MY OIL CHANGED A MONTH BEFORE. THE OIL LIGHT NEVER WENT ON AND WE DID NOT SEE ANY LEAKING OIL. I RECEIVED A CALL FROM THE DEALER TELLING ME THAT MY ENGINE HAD TO BE REPLACED AT 46,000 MILES! HE TOLD ME THAT I SHOULD HAVE BEEN CHECKING MY OIL EVERY TIME I GOT GAS (AT 9 MONTHS PREGNANT!) AND IT WAS UP TO ME TO KEEP UP WITH IT, NOT THE CHECK OIL LIGHT. HE TOLD ME THAT I SHOULD NOT RELY ON THOSE INDICATORS. A NEW ENGINE AND $5000 LATER AND NOW MY CAR LEAKS OIL. I HAVE BEEN BRINGING IT IN EVERY MONTH TO FIX THE LEAK AND IT ALWAYS STARTS AGAIN WITHIN A WEEK. THIS HAS BEEN GOING ON FOR 2 YEARS NOW. I HAVE 1 MORE YEAR LEFT FOR MY ENGINE WARRANTY AND I HAVE A FEELING THAT THEY WILL FIND THE EXPENSIVE PROBLEM AS SOON AS THAT TIME COMES. I'M SO UPSET AND FRUSTRATED WITH THIS CAR AND EVEN MORE SO WITH THE SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374612January 4, 2011
VEHICLE SPEED CONTROL
MY GAS PEDAL STICKS WHILE TRYING TO ACCELERATE WHEN IT IS COLD OUTSIDE. WHEN I TRY TO PRESS ON THE GAS, THE PEDAL WILL NOT BUDGE UNLESS I PRESS EXTREMELY HARD. THIS PROBLEM WILL LAST UNTIL THE CAR WARMS UP. THIS IS EXTREMELY PROBLEMATIC IN THE SNOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374627January 4, 2011
VISIBILITY
TL*THE CONTACT OWNS 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE REAR WINDOW SUDDENLY BLEW OUT. SHE STATED THAT THE WINDOW EXPLODED INTO THE VEHICLE AND OUT. THE VEHICLE WAS TAKEN INTO THE DEALER WHO STATED THAT THE HINGES BROKE WHICH CAUSED THE WINDOW TO SHATTER. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374437January 3, 2011
VEHICLE SPEED CONTROL
2008 FORD ESCAPE - 28,500 MILES - PROBLEMS WITH ACCELERATOR STICKING. LARGE AMOUNT OF FORCE REQUIRED TO BREAK THROUGH THE STICKING POINT WHICH IN TURN CAUSED THE VEHICLE ACCELERATE FASTER THAN DESIRED - ESPECIALLY IN STOP AND GO TRAFFIC. CAR WAS TAKEN TO THE LOCAL FORD DEALERSHIP AND THEY DETERMINED THAT IT WAS THE THROTTLE BODY ASSEMBLY AND REPLACED IT. THANKFULLY, THE CAR WAS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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