Ford Escape Complaints

29,499 consumer complaints on file.

#10381027February 7, 2011
STEERING
TL*THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPED AND OVER A BUMP, THE POWER STEERING FAILED; THE CONTACT HAD TO APPLY EXTRA FORCE TO KEEP CONTROL OF THE VEHICLE. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT TURNED THE VEHICLE OFF FOR FEW MOMENTS AND THE FAILURE WOULD SUBSIDE. THE DEALER REPLACED THE POWER STEERING HARNESS AND COMPUTER MODULE. THE FAILURE MILEAGE WAS 31,567 AND THE CURRENT MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381956February 7, 2011
UNKNOWN OR OTHER
THE REAR HATCH WINDOW OF OUR 2005 FORD ESCAPE SUV EXPLODED WHILE PARKED IN OUR GARAGE. WE HEARD A LOUD BOOM, THEN THE SOUND OF GLASS SHATTERING. WE DISCOVERED THE REAR AUTO-SAFETY GLASS HAD BLOWN OUT AND WAS EVERYWHERE, COVERING A TWO GARAGE BAY AREA. IT WAS 3:30AM AND NO ONE WAS IN OR NEAR THE VEHICLE AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381877February 6, 2011
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE VEHICLE WAS PARKED IN THE DRIVEWAY. WHILE TURNING THE IGNITION TO START, THERE WAS A CATASTROPHIC ENGINE EXPLOSION. THE HOOD LARGELY CONTAINED THE FIRE. LUCKILY NO ONE WAS INJURED AND THE FIRE DID NOT LAST LONG AND DID NOT SPREAD TO THE SURROUNDINGS. A TOW TRUCK WAS CALLED AND THE REPAIR SHOP TECHNICIAN FOUND THE "INTAKE MANIFOLD HAD BLOWN TO PIECES". A CODE ON THE SYSTEM INDICATED A MISFIRE ON CYLINDER 5. THE VEHICLE WAS REPAIRED FOR $1720, INCLUDING CAM POSITION SENSOR, INTAKE MANIFOLD, AND IGNITION COIL, RELATING TO THE INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10380815February 5, 2011
ELECTRICAL SYSTEM
VEHICLE WILL STALL WHILE DRIVING AT HIGH SPEEDS, CAUSING POWER STEERING AND BREAKS TO STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380178February 4, 2011
ENGINE AND ENGINE COOLING
MY 2001 FORD ESCAPE 3.0L V6, HAS AN ENGINE STALLING PROBLEM, AND AN REALLY BAD EMISIONS SYSTEM FAILURE. THE EXHAUST FUMES HAVE BEEN BACKING UP INTO THE VEHICLE FOR A LONG TIME NOW. MY HAIR FELL OUT, AND NO ONE SEEMS TO CARE. I CONTACTED A FORD DEALERSHIP, BECAUSE I RECEIVED A LETTER STATING THAT UNDER THE STATE AND FEDERAL EMISSIONS WARRANTY, SOME COMPONENTS NEEDED TO BE CHANGED. HOWEVER THE DEALER WON'T HONOR IT, BECAUSE THE VEHICLE HAS OVER 80,000 MILES. I BOUGHT THE CAR USED AT 60,000 MILES. I AM NOT SURE IF THE ENGINE STALLING HAS CAUSED THE EMISSIONS SYSTEM TO FAIL OR THE EMISSIONS SYSTEM FAILURE HAS CAUSED THE ENGINE STALLING.THIS HAS HAPPENED TO MY VEHICLE 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380184February 4, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE COMPUTER SHUT DOWN CAUSING THE VEHICLE TO STALL. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN AUTHORIZED MECHANIC WHO STATED THAT THE COMPUTER BURNED ITSELF OUT AND SHOULD BE REPLACED. THE REPAIR WILL INCLUDE REPLACING THE COMPUTER, SIX COIL PACKS AND SIX SPARK PLUGS AT A COST TO THE CONTACT OF $2000. THERE WERE NO RECALLS OR WARRANTIES FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380216February 4, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING 45 TO 50 MPH THE VEHICLE STARTED TO HESITATE AND THEN IT STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO TOOK THE VEHICLE TO THE DEALER. THE DEALER REPLACED THE COMPUTER DUE TO THE COMPUTER SINCE IT BURNED OUT AND THE IGNITION KEYS WERE ALSO REPLACED. THE CONTACT WAS RESPONSIBLE FOR THE REPAIR COST OF $1000. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE BECAUSE THE WARRANTY WAS NOT VALID. THE FAILURE MILEAGE WAS 61,000. UPDATED 04/07/11*LJ THE MECHANIC STATED THE PROBLEM BECAUSE THE LOW VOLTAGE SPARK PLUGS WERE THE ORIGINAL EQUIPMENT INSTALLED. UPDATED 04/25/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379939February 2, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKES FAILED WHILE HE WAS DRIVING 15 MPH. THE BRAKE LIGHT ILLUMINATED AT THE TIME OF THE FAILURE. THE CONTACT HAD THE EMERGENCY BRAKE SERVICE SIX MONTHS PRIOR TO THE FAILURE BUT THE ABS LIGHT ILLUMINATED THE DAY BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE MASTER CYLINDER AND BRAKE BOOSTER. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 103,689.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379901February 1, 2011
AIR BAGS:FRONTAL
2008 FORD ESCAPE, 4X4, SLIDE WITH NO CONTROL ON 6 IN OF SNOW, CRASHED ON DRIVER SIDE. THE FRONTAL AIRBAGS DIDN'T DEPLOY, ONLY THE SIDE ONE DID. DRIVER BROKE THE NASAL BONES, THE BONES UNDER LEFT EYE AND THE NOSE NEED ABOUT 12 STITCHES. *LN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10379896February 1, 2011
ELECTRICAL SYSTEM
1ST TIME(2008)53,972 MILES, STILL UNDER WARRANTY, CHECK ENGINE LIGHT CAME ON, WAS RUNNING ROUGH TOOK IN DIAGNOSED AS FAULTY COIL, REPLACED COIL & SPARK PLUG FOR $741.00 2ND TIME CHECK ENGINE LIGHT ON, RUNNING ROUGH, MISSING, PARKED CAR FOR LITTLE BIT THEN CAR STARTED UP & RAN FINE, TOOK INTO SERVICE & THEY COULDN'T FIND ANYTHING WRONG BUT SUGGESTED WE REPLACE ALL COILS & SPARK PLUGS THIS TIME FOR $1500.00 W, CHARGED US $70.00 WE CHOSE TO HAVE OUR MECHANIC CHECK IT @$40.00 & HE COULDN'T GET ANY READINGS REGARDING REPLACING COILS,- 3RD TIME CHECK ENGINE LIGHT CAME ON AUTO MISFIRING, RUNNING ROUGH, ENGINE QUIT WHILE DRIVING AT 50MPH, WAS ABLE TO COAST CAR OFF OF HIGHWAY & PARK IT ON SIDE OF ROAD. CALLED OUR MECHANIC & HE CAME OVER AND DIAGNOSED CAR AS FAULTY PCM $200.00 HAD CAR TOWED AT OUR EXPENSE BACK TO FORD WHERE THEIR TECHS CONFIRMED IT WAS A FAULTY PCM & NOT FAULTY COILS AFTER MANY CALLS WITH FORD, FORD AGREED TO REPLACE PCM CAUSE THEY SAID IT WAS INDEED UNDER WARRANTY WHICH I AT FIRST WAS TOLD IT WASN'T COVERED UNDER WARRANTY. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380495January 31, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
DRIVING OFF ROAD UP A STEEP INCLINE (40-45 DEGREES), THE VEHICLE CAME TO A HALT. THERE WASN'T ANY POWER GOING TO THE TIRES EVEN THOUGH I HAD THE ACCELERATOR PEDAL TO THE FLOOR. THE ENGINE RPM WOULD ONLY REV UP TO ABOUT 1200 RPM. IT FELT AS IF THERE WAS A DISCONNECT BETWEEN THE TRANSMISSION AND THE ENGINE AS THERE WAS NO POWER BEING DELIVERED TO THE TIRES. THE TIRES DID NOT LOOSE TRACTION OR SPIN EITHER. WHAT WAS ESPECIALLY UNSAFE ABOUT THIS IS THAT IT WAS EXTREMELY HAZARDOUS BACKING DOWN THE STEEP HILL I HAD TRIED TO ASCEND. I WAS TRYING TO BACK DOWN SLOWLY BY USING THE BRAKE, BUT MANY TIMES THE BRAKES WOULD LOCK UP CAUSING THE VEHICLE TO SHIFT AND SLIDE SOMETIMES SIDEWAYS WHICH COULD HAVE CAUSED THE VEHICLE TO ROLL. I TRIED TO AGAIN TO NO AVAIL. THIS VEHICLE IS USED BY THE US FOREST SERVICE IN WHICH MANY TIMES THE VEHICLE IS REQUIRED TO GO OF ROAD ON FOREST SERVICE ROADS. THERE IS A SECTION IN THE OWNER'S MANUAL ABOUT OFF ROAD DRIVING, BUT IT MAKES NO MENTION THAT THE VEHICLE SHOULD NOT BE DRIVEN UP STEEP INCLINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380532January 31, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
DRIVING OFF ROAD UP A STEEP INCLINE (40-45 DEGREES), THE VEHICLE CAME TO A HALT. THERE WASN'T ANY POWER GOING TO THE TIRES EVEN THOUGH I HAD THE ACCELERATOR PEDAL TO THE FLOOR. THE ENGINE RPM WOULD ONLY REV UP TO ABOUT 1200 RPM. IT FELT AS IF THERE WAS A DISCONNECT BETWEEN THE TRANSMISSION AND THE ENGINE AS THERE WAS NO POWER BEING DELIVERED TO THE TIRES. THE TIRES DID NOT LOOSE TRACTION OR SPIN EITHER. WHAT WAS ESPECIALLY UNSAFE ABOUT THIS IS THAT IT WAS EXTREMELY HAZARDOUS BACKING DOWN THE STEEP HILL I HAD TRIED TO ASCEND. I WAS TRYING TO BACK DOWN SLOWLY BY USING THE BRAKE, BUT MANY TIMES THE BRAKES WOULD LOCK UP CAUSING THE VEHICLE TO SHIFT AND SLIDE SOMETIMES SIDEWAYS WHICH COULD HAVE CAUSED THE VEHICLE TO ROLL. I TRIED TO GO UP THE HILL AGAIN TO NO AVAIL. THIS VEHICLE IS USED BY THE US FOREST SERVICE IN WHICH MANY TIMES THE VEHICLE IS REQUIRED TO GO OF ROAD ON FOREST SERVICE ROADS. THERE IS A SECTION IN THE OWNER'S MANUAL ABOUT OFF ROAD DRIVING, BUT IT MAKES NO MENTION THAT THE VEHICLE SHOULD NOT BE DRIVEN UP STEEP INCLINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379397January 28, 2011
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH OR ABOVE, THE POWER STEERING WOULD FAIL WITHOUT WARNING. ON OCCASION, THE CONTACT WAS ABLE TO SHUT OFF THE VEHICLE AND ALLOW THE POWER STEERING ASSIST TO IMMEDIATELY RESET ITSELF AND OTHER TIMES, IT WOULD TAKE OVER FIVE MINUTES BEFORE THE ENGAGING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC SHOP WHO ADVISED THAT THE STEERING PUMP FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379435January 28, 2011
VISIBILITY:GLASS, SIDE/REAR
2005 FORD ESCAPE WAS PARKED INSIDE A SECURED GARAGE OVERNIGHT. AT SOME POINT OVERNIGHT, THE REAR WINDOW SPONTANEOUSLY SHATTERED. NO ONE WAS IN THE CAR OR GARAGE WHEN THIS OCCURRED, AND THE GARAGE WAS STILL SECURE IN THE MORNING. PEA-SIZE GLASS PIECES WERE FOUND UP TO 10 FEET AWAY FROM THE CAR, AND A LARGE AMOUNT OF GLASS WENT INTO THE REAR CARGO AREA OF THE ESCAPE. THE PIECES OF THE GLASS WERE MANUALLY CLEANED UP FROM THE VEHICLE AND THE GARAGE FLOOR. THE WINDOW WAS REPLACED WITH A NEW IDENTICAL PART AT A LOCAL AUTO GLASS REPAIR SHOP. THE OWNER OF THE ESCAPE PAID FOR THIS NEW WINDOW COMPLETELY WITH HIS OWN MONEY. DUE TO THE FULLY RANDOM NATURE OF THIS EVENT, I BELIEVE IT TO BE VEHICLE DEFECT WITH THE REAR WINDOW GLASS OR SOME PART SUPPORTING THE GLASS. I WILL BE CONTACTING FORD DIRECTLY AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379444January 28, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THE THROTTLE BODY WOULD BECOME STUCK IN THE OPEN THROTTLE POSITION WHENEVER THE OUTSIDE TEMPERATURE WAS BELOW ZERO. THE CONTACTS PERSONAL MECHANIC ADVISED THAT THE FAILURE OCCURRED BECAUSE THE THROTTLE WAS FREEZING IN THE OPEN POSITION AND SEEMED TO BE A MANUFACTURING DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379340January 27, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION ON MY 2001 FORD ESCAPE V6 XLT SUDDENLY DOWNSHIFTED INTO SECOND GEAR WHILE DRIVING ON THE FREEWAY AT 65 MPH. I EXITED AT THE FIRST AVAILABLE EXIT, AND DROVE THE VEHICLE BACK HOME IN SECOND GEAR. PRIOR TO THE FAILURE, THE TRANSMISSION EXHIBITED NO SIGNS OR SYMPTOMS OF ANYTHING BEING WRONG WITH IT. AT PRESENT, SECOND GEAR IS THE ONLY GEAR THAT STILL WORKS IN THE TRANSMISSION. IT NOW SITS INOPERABLE IN MY DRIVEWAY BECAUSE I DON'T HAVE THE $3000-$4000 REQUIRED TO GET IT FIXED. AFTER MUCH INTERNET RESEARCH, I'VE FOUND THAT TRANSMISSION FAILURES IN THIS VEHICLE AND LATER YEARS OF THE SAME MODEL ARE QUITE COMMON, WITH SEVERAL PEOPLE EXPERIENCING MULTIPLE TRANSMISSION FAILURES ON THE SAME VEHICLE. A COMMON CONSENSUS, IS THAT THE FAILURES ARE DUE TO A FOUR CYLINDER TRANSMISSION BEING INSTALLED IN A HIGHER TORQUE AND HORSEPOWER V6 MODEL. FORD MUST BE FORCED TO RECALL THESE VEHICLES AND FIX THE TRANSMISSION PROBLEMS ONCE AND FOR ALL. IT'S REALLY UNFAIR THAT THE CONSUMER IS REQUIRED TO PAY HUGE SUMS OF MONEY TO REPAIR SHOPS TO GET PROBLEMS FIXED THAT SHOULDN'T BE HAPPENING IN THE FIRST PLACE. I'VE WRITTEN TO FORD, AND VISITED THE DEALERSHIP THAT SOLD ME THE VEHICLE AND BOTH ARE UNSYMPATHETIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380349January 27, 2011
STEERING
WHEN COMING TO A STOP, THE STEERING WHEEL BEGAN SHAKING A BIT. THE NEXT DAY WHILE DRIVING, THE POWER STEERING ASSIST WENT OUT ENTIRELY. I BROUGHT TO A LOCAL SHOP OF A TRUSTED MECHANIC, WHO STATED IT LOOKED LIKE THE STEERING COLUMN. HE THOUGHT PERHAPS IT JUST NEEDED TO BE RESET, AND SUGGESTED I GO TO THE DEALERSHIP FIRST BECAUSE HE DIDN'T HAVE THE CODES YET FOR THE RESET. I BROUGHT IT TO THE DEALERSHIP, AND THEY STATED IT NEEDED A NEW POWER STEERING ACTUATOR AND WOULD COST OVER $1600 IN PARTS AND LABOR. THEY ALSO STATED THEY HAD NEVER SEEN THE PROBLEM BEFORE, DESPITE VARIOUS NEAR-IDENTICAL COMPLAINTS ON THIS, AND OTHER FORUMS ON THE INTERNET. I SINCERELY HOPE THAT THIS GETS INVESTIGATED BEFORE SOMEONE IS SERIOUSLY INJURED, AS THE DEALERSHIP HAS NO INTEREST IN FIXING IT FOR ANYTHING LESS THAN THEIR $1620. 2008 WAS THE FIRST YEAR THAT FORD TESTED THIS ELECTRIC POWER STEERING SYSTEM ON THE ESCAPE, AND IT CLEARLY STILL HAS FLAWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379261January 27, 2011
SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT AT 20,000 MILES, REPLACED 2 ABS SENSORS, GS PEDAL STICKS, FRONT DISC BRAKES WARP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379232January 26, 2011
UNKNOWN OR OTHER
WHILE TRYING TO LEAVE A FAST FOOD DRIVE UP MY POWER STEERING FROZE UP. I HAD TO MANUALLY REAM ON THE STEERING WHEEL TO MAKE ALL CORNERS FROM THE RESTAURANT TO MY CONDO - APPROXIMATELY 4 MILES. I DID NOT HAVE ANY COMPONENT MESSAGES ON THE READ OUT. WHEN THE TOW TRUCK DRIVER ARRIVED AN HOUR LATER HE WAS ABLE TO MOVE THE SUV FROM THE GARAGE TO HIS FLATBED TOW TRUCK - NO PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE IT WAS "CHECKED OUT" FOR TWO DAYS. NOTHING WAS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378846January 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR BEGAN STALLING AND OR JUMPING AS STOP AND PULL WHEN PULLING OFF TO DRIVE. I WAS TOLD TOCHECK FLUID LEVEL THE TRANSMISSION. LEVEL WAS LOW SO I PUT SOME IN IT LASTED ABOUT TWO WEEKS. THEN IT STARTED TO HAPPEN AGAIN. WHEN I TOOK IT TO THE MECHANIC HE TOLD ME THE TRANSMISSION COOLING SYSTEM WAS CRACKED AND IT WILL COST $900 TO REPLACE THE TRANSMISSION COOLER. FORD ALSO DID THIS CUSTOMER SATISFACTION PROGRAM 09B10 TO FIX THE PROBLEM BUT NOT SOLVE THE PROBLEM BECAUSE MY TRANSMISSION STYLE CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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